Thompson & Morgan

Possibly the worse customer service EVER! I placed an order on 14/5/22 and received an order number and email confirmation of my order. My bank account shows the payment being taken on that day. The email said it was scheduled for a "dispatched in 24 hours" delivery. After over a week I had still received nothing. I emailed "customer service" (the most inappropriate name ever!) to receive not so much of an apology but stating that although I had received an email and an order number, the order had not been placed. I was asked to provide further information (90% of it I had already submitted but they had not bothered to properly read my email) and then received further emails stating the order didn't exist, despite confirming the money had been taken from my account. How can you possibly trust a company whose own systems send confirmatory emails, give you order numbers take your money then none of their systems have any record of any of this? Genuinely appalling customer service, what an utter waste of my time and money. I am still awaiting anything even remotely resembling a helpful reply from them. Truly appalling. Will not be ordering ever again! Sadly, I made the mistake to pay to join their "members club" - don't be fooled this company does not have the infrastructure to support online business. Please, do yourself a favour and avoid them, still waiting for my refund/order to arrive at the time of writing.

Plants in not bad condition when they arrive, some don't always survive. They often have good offers

Always been pleased with the plants supplied. Deserve repeat business. Big contrast with some online gardening/plant suppliers I've used and won't return to eg Gardening Express

Plants send in different time some of them are very poor especially plugs
Plants in pots are better
Waiting for refunds

Awesome People! Can definitely recommend it to anyone looking for service similar to what they offer.