Thrillophilia

Hi!

We have taken tour of Sikkim and Darjeeling from this this company.

It's 2 am and we don't know which vehicle will come tomorrow at 9 am to pick us up for sight seeing.

Horrible experience. From ground staff to managers, all of them are liars.

Worst travel experience of my life.

Beware of this agency..

Such an unorganised trip which made me end up paying 6100 extra ( 1000 they charged etc, 600 taxi which was supposed to be included in the 16k package. 500 chair car. 2500 for room which I had to finally take for myself). Rooms which were provided to us in pipplekoti were way below standard, unhygienic and no quilts were provided. The weather was sub zero degrees and I am still unwell because of the same. It's been one week since the trip and I regret choosing Thrillophilia.

Extremely pathetic and poor service — onground as well as off-ground. The sales staff just keeps sugarcoating with fairy in wonderland packages, maintains contact 24x7 till you confirm the booking. Once the payment is done, disappear as fairy in wonderland only. At the end, after a horrendous trip, the support staff keeps ignoring, 0 apprehension, lazy, keeps transferring your call to unlimited seniors till you get fed-up and dump everything on the operator's onground. 0 responsibility. Stupid third-party digital dogs hiding behind digital media eating up commission for pathetic service. 10 days since complained, hardly 2 conversations with nil results.

A trip as full of beauty as adventure. My friends and I were looking for a few days trip in the mountains and some Thrillophilia reviews thankfully led us to this. We chose the standard package as it fit our budget best, and we got to select our tour and accommodation preferences accordingly. We received constant support on the team's end who helped us tailor the itinerary according to our interests. Our itinerary was absolutely packed, either with sightseeing tours or adventure activities. The hotels we stayed at were very clean and well maintained, with a friendly staff who was always ready to help us. The experience was overall pretty great. The entire tour went off without a hitch!

I have been a travel enthusiast all my life and have done several bookings online but never encountered such big frauds in the name of biggest travel activities platform.
I'm scared about the ethics this team stands for. Once you confirm your booking after falling for a "Best Price Trap" they will edit their activity information and cheat you by claiming that they have only provided the services that were booked by you.
Here's my experience: I along with 7 people booked a 60 ft deep (as mentioned in their activity info) scuba diving at Jumeirah beach, Dubai, Of course because of the best price trap for this much deep dive, but on arrival, moments before the dive we were informed that the dive will only be 4 meters deep. What will you do in this situation? Obviously you'll contact your booking agent which in this case was thrillophilia, the agent showed the fake concerns by stating that he is having a chat with the diving company and within 5 minutes the issue will be resolved, but guess what? You are all geared up in the diving suit but even after waiting for 40 mins they did not answer the calls. Pretty much stuck in the mess right?
But wait there's more,
Meanwhile the team edited the activity information from 60 ft. To 20 ft. And claimed that this was the activity that was booked and we do not provide 60 ft deep dive.
I know this is shocking but I humbly request to the team to not loot people's hard earned money by showing fake activities on your platform.

We are faced with the worst situation after booking and making full payment for the Singapore and Malaysia trip with the Thrillophlia. They never respond and update the customers, and we have made 100-plus calls to get information.

Had a wonderful experience on my sar pass trek with thrillophilia, the trekkers were great and i made great friends there. Thanks to all the operations team and on ground team for the same.

I had one of the worst experiences with Thrillophilia & Rayna Tours. Their support is one of the worst I have ever seen and there won't be a single person who will attend your call during the trip.

I have booked 7 days tour with Thrillophilia and they hired Rayna tours to plan my whole land package. On the first day, they missed my first private tour to Ain Dubai. They kept me waiting for the whole evening and spoiled the first day of my trip. During the whole conversation, they didn't pick up my call and kept on tagging different people on WhatsApp group. Eventually, they canceled the trip and told me to plan it some other day. Reason they gave is that they were not aware of my flight timings. Refer the screenshots for proofs.

Then I have private pickup planned from Atlantis at 7:30 PM. They missed that and kept me waiting outside for 1 hour. Eventually, I have to take a private taxi to reach my location. For that, they promised to refund but till date their no response from them. Again they are tagging one person or the other during the whole conversation. But not even a single person is taking the responsibility for that. This was the worst experience I ever had. Check the attached screenshots.

For my last day, I have a private transfer to Miracle Garden. I requested them to drop me at Dubai Expo which is in the middle but they refused and started asking for extra charges for the same. Again I have to arrange a private transfer for the same and they didn't cooperate at all.

Honestly, their entire support is pathetic and they will simply spoil your trip doesn't matter how much you have paid them. I would suggest never to opt services from this company in future. ALL OTHER REVIEWS ARE FAKE SO DON'T TRUST THEM.

Its been 2 months I'm requesting them to refund me for the money I have paid for private taxi's but they have started tagging again. No-one is responding on this matter also. Refer screenshots.

Very bad platform, we all are unhappy, thrillophilia provides very low category service, even thrillophilia is very huge fraud platform he lies people, they divide one group members different types of quality accommodation.

THRILLOPHILIA Scam

One of the worst decisions of my life.

It's a scam nothing else, they will be in touch with you till they get money in their account.
After that you will have to manage on your own.

I am currently on their Ladhak bike trip, it's the 2nd day till this moment there is no back up team which they had promised. Ohh yes they will promise you a lot of things like assurance of multiple backups, doctor, leaders, 3 to 5 star hotels, good conditioned bikes.
But once you pay your fees everything changes. Your contact support won't receive the phone calls, no coordination between THRILLOPHILIA and their vendors

Our itinerary was changed just 4 days prior to the day we suppose to start the tour! We were given some extremely lame reasons regarding the same! The reasons we were provided with proved to be futile the day we reached Leh and met other bikers! We were forcible United with some different batch! Before booking we were promised that one batch will not have more than 12 bikers and after landing we realized that our batch comprised of 38 bikers with the resources as promised for 12

The day we landed in Leh nobody had a clue about our hotel bookings and our coordinator was not reachable, our operators phone was switched off, we had to wait for two hours in reception just to get confirmation, tried a lot to call THRILLOPHILIA coordinators but no one was answering a call even the person who was in touch with you till they get full amount …
His name was " Surya "
Second one was " Shubham Pathak "

These guys will promise you anything just to convert you for your trip …

Our leader is changing everyday. No reporting calls or information on upcoming journey. Here comes into picture another reckless and dishonest leader of theirs named Parth who calls himself the outdoor expert of THRILLOPHILIA!
As per their pdf mouth watering breakfast
They can't even provide you good tea or coffee…mouth watering breakfast seems like a dream! We are eating same oily poha and tasteless omelet since last three days …

Till this date I still don't know who is our leader and with which company I am traveling!

DON'T EVER BOOK WITH THRILOPHILIA - WARNING READ THIS

Me n my husband booked a Kashmir trip with thrillophilia - before 2 months and we were asked to pay the advance payment of 20k which we had already done

Team had sent the itenary regarding the hotels and places to visit

Exactly before 10 days when the trip has to take place - we called the person to pay the rest of the amount - she told they havnt booked or blocked any hotels and nothing was done from their end and she totally accepted her mistake of doing so

Later she changes the entire hotel list and even for that we agreed becz our flights were booked and we had packed everything and we dint wanted to cancel the trip

After agreeing for the change of hotels - this people came up with new surprise

That is change of entire itenary- we had planned to be In Gulmarg on 1st of jan but now eveything was changed

I'm really extremely disappointed with this kind of service

I was so heartbroken and they decided to cancel the trip even after knowing that I'll loose my money for flights

Now I am not even getting my refund back
I am calling again n again and they just say to wait and nothing - it's been 20 days I haven't got the refund-

MY REQUEST TO ALL - DO NOT CHOOSE THIS THRILOPHILIA JUST FOR ITS BRAND NAME - we had the worst experience for booking with them and had to beg for our refund so please guys DON'T

Had worst of experience with Thrilophilila on my Manali tour with booking id BKDQEOEBL6S

I had 7 days tour booked and had worst experience.

1st day: Due to irresponsible transfer of itenary We missed booked volvo to Manali and got other alternative which was Last seats in middle of some guys being a couple and had unpleasant journey and no assistance from Thrilophilia on this.

2nd day: We got worst driver with rude behaviour. On our journey to Hotel only we faced bad experienced with assigned driver but even after informing the same to Thrilophila on same day we got same driver for our entire trip. And that day trip was not done from Thrilophilia giving fake explanations. We got on tour with local taxi on our own.

3rd day: We got same driver but misguided on availability of tour and got alternative place instead which was not good. And just dropped at Market in Manali and hurried us to leave soon to hotel. So even 3rd day ruined because of driver's behaviour.

4th day: Got same driver again. He asked to get ready by 9:30 and Driver came at 1PM to pick us to next destination Jibhi. While on journey we had to see Kullu he just stopped at one shop at Kullu and took us to Jibhi. Being asked gave response as that shop itself is kullu sightseeing.

5th day: From Jibhi we got alto instead of Sedan for journey to Shimla.

6th day: In shimla even there were few places that we could visit(not many due to snow fall and is understandable)but we could not able to visit other than market. Even to market roads were open from 9 but till 11 our agent kept on telling roads blocked. After got the info from hotel staff they sent the driver accepting roads are open. And at evening the driver hurried us to leave market at 6 even our bus at 9 and left in middle of street at bus stop.

And in night again got just pushback instead of semi sleeper and upon asking they just inform the same as both are same.

We are fine with missed trips due to snowfall and climate issues. But there are many trips missed due to drivers negligence and irresponsible behaviour.

Upon contacting Thrilophilia at the end got into many discussions and no where proper response and no one ready to properly listen to our concerns. And at the end accepted to refund 2k (we paid 54k). Our entire trip ruined because of irrensponsible handling of tour package by agency and at the end also no proper compensation and good response from thrilophilia.

I booked this amazing 5 days Bali package from Thrillophilia……. It was a smooth and well-organized trip……. We had an amazing experience visiting the most famous places in Bali.
We got picked up on-time as promised and the car condition was good and the driver was also friendly. He shared many things about the famous place, culture, famous foods etc. We visited Lake Batur and Mount Batur which were very famous for trekking……. The meals provided in the package were also very delicious. All thanks to Thrillophilia for this amazing trip………..

Dear Sir/Ma'am,

This is with regards to the two bookings I have made on Thrillophilia. Booking ID BKDJBDFZVXN and Booking ID BKDS72SOUSO, by name of Mr. Parth, payment made via credit card American Express online at New Delhi on 26th December and 27th December, 2021 accordingly. There have been several discrepancies, unfair trade contracts and unfair trade practices while booking the same services. Despite several telephonic conversations, there has been no solution to the issue I have faced in the duration of the same activity.

As per the Consumer Protection Act, 2019; Section 1, Sub-clause

(46) "unfair contract" means a contract between a manufacturer or trader or service provider on one hand, and a consumer on the other, having such terms which cause significant change in the rights of such consumer, including the following, namely:—

(vi) imposing on the consumer any unreasonable charge, obligation or condition which puts such consumer to disadvantage;

And,

(47) "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice including any of the following practices.

According to the following problem with the Booking ID:

1. Scuba Diving In Dubai was booked for approximately 8 people at a cost of approximately Rs. 37,200 + Rs. 12,400 = Rs. 49,600.

2. When making a reservation, the thrilophilia website as stated on the link https://www.thrillophilia.com/tours/scuba-diving-dubai that the scuba dive activity will be 60 feet deep.

3. Taking this into consideration, we booked the activity and traveled to Dubai from India via New Delhi.

4. We received the booking confirmation via email at *******@gmail.com, and we were also helped/assisted by the Whatsapp number +91 ******* *******.

5. At 14:08 P.M. on December 21,2021, one of Representative named - Nikhilesh via +91 ******* ******* got in touch with me via Whatsapp chatting and shared the details of Scuba Diving. We checked and audited the plan after receiving the thrillophilia website's hyperlink, because Thrillophilia offered a 60-feet-deep scuba adventure activity.

6. Following booking confirmation, approximately 8 people, including myself, borne the expenses for travelling to Dubai, which included booking a hotel, flights, and other miscellaneous expenses.

7. On December 28,2021, at approximately 11:45 a.m. Indian time, we were informed by the third party that our scuba dive would only go to about 15-20 feet and that our booking was not for 60 feet. At approximately 11:52 a.m., I dialed *******406. To reach a representative of Thrillophilia.

8. Please note, we had a 1 minute 62 second telephonic conversation during which the representative confirmed that the scuba dive is booked for 60 feet. Following confirmation, I informed the representative of our problem, for which he requested 5 minutes of his time in order to resolve it quickly, with no instructions or directions provided in the meantime.

9. At approximately 11:58 a.m., I made a phone call to the same mobile number *******406 after exactly 5 minutes. During this time, I was standing on the beach, dressed in a scuba jacket and fully equipped, ready to dive, with no other choice but to call Thrillophilia representative after representative after representative.

10. After nearly calling 8 times, the representative finally picked up my phone call at 13:43 Indian time, and we had a conversation about our terrible, exploited Scuba Diving experience.

This matter was discussed with Miss Rubal/Rupal on December 28,2021, and Ma'am is aware of the entire incident. We were promised a quick resolution and solution to our problem, but despite numerous phone calls and messages, we have yet to receive a response from the Thrillophilia team.

According to my phone conversation with Miss Rubal, we were informed that Mr. Aditya is already working on a resolution towards our problem and he will come out to a solution in a good-will gesture, since we are a long term customer to Thrillophilia. Since then till today, we have not received any response from him or his team till date.

Despite paying for a 60-feet activity, we were not provided with the same service and were instead placed in such an unfair situation that being a consumer was difficult. With the services being provided, I am disadvantaged, exploited, and harassed. I'd also like to mention in this notice that the Thrillophilia website updated the 60-foot adventure activity to a 20-foot activity on December 28th, 2021. I have all of the screenshots, phone conversations, and booking IDs.

I understand that mistakes happen, and such mistakes should not happen to anyone, including myself. Despite being a customer of Thrillophilia since 2017, I did not expect to be subjected to such harassment, and I did not expect to be writing the final notice to the Thrillophilia family in order to seek final redress for my complaint.

The following are the few responses I've received from Thrilophilia Representatives regarding my reservation:

A) Contact Customer Service; only they can assist you.

B) The price of a 60-feet scuba dive differs from the price of a 20-foot dive. That's why I made the reservation, because I was getting such a great deal on this website. I would never have booked the dive if the website had stated clearly that it is only subject to a depth of 20 feet.

C) If you have already completed the activity, our internal system does not support it. I called 8 times in about two hours and received no response, despite the fact that I was in a foreign country with different laws. I was forced to do that activity because I had paid such a high price for being disadvantaged, without a choice, with limited telephonic connectivity and resources available.

D) A professional dive is 60 feet deep, while a beginner dive is 20 feet deep. Neither the academy nor the Thrillophilia organisation asked for any professional licences. This cannot be the reason for something for which we have paid. The service purchased was for 60 feet, but we received less than a 20-foot ride in return.

Please contact me as soon as possible so that we can discuss the options we have for both bookings. I've tried and tried again and again to contact a Thrillophilia representative, but no one is ready to provide a solution to my problem.

The payment was done for 60 Ft. Scuba Diving at your website, and that service was in turn happened to be a fraudulent activity. I would only like a few questions to be further added to your investigation.

1. Did your website sold us the voucher with advertisement of 60 feet Scuba Diving at Rs. 6,200?

2. Have the Thrillophilia informed us to not continue with the activity? Why was there a delay of 2 hours in responding to the service when repeated calls were dialled by the consumer?

3. Have Thrillophilia edited the scuba diving link - website, post the activity was completed?

4. Despite, knowing for fact, that 60 feet Scuba diving is not for professional, have any one of the representative at thrillophilia informed me prior or post the booking of the activity?

5. Did the Operator gave any option to refund for the same activity?

In addition to the activity and absurd statements being provided by the response. Let me make one thing clear, it's about the fairness policy thrillophilia is showing. That's why I have raised a concern under Unfair Trade Practices of the Consumer Protection Act, 2019.

In addition, some seperate questions to be added for the investigation team.

1. Had any of the representative or the investigation team informed me (including you or rupal) that the cost for both 20 feet and 60 feet is same? As far as I remember, Miss. Bhavika and Miss Rupal had repeatedly claimed again and again that both the activity 20 Feet and 60 Feet are of same cost. But later when I informed the investigation team, that th y are wrong for the fact, then it was duly considered. And the same has also been confirmed by the team.

A. Is there any negligence of thrillophilia while posting an advertisement and confirming the same for 60 feet on the website?

2. Did the Operator or Thrillophilia asked us whether we had any Professional PADI certificates?

3. For the transportation, had the operator or the any of the representative of thrillophilia informed us that they wouldn't be able to pick us from Sharjah? If yes, had the team or the operator informed us prior to the booking confirmation?

The reason behind booking 60 feet Scuba diving was clear:-

A. Reasonable Prices being offered by thrillophilia for 60 feet Scuba Diving. We wouldn't have considered if they would have correctly mentioned it's 20 feet.

B. Trust for this company over Indian customer and legal jurisdiction.

As being a consumer I was never asked or given an option of refund by the operator. Neither did your team stopped me from doing this activity. Do you have any response for the same?

Thrillophilia is unable to assist me, this conversation will be recorded and used against you in future criminal and civil proceedings in accordance with the Consumer Protection Act 2019. I've been trying to file a complaint/grievance since I was wrongfully charged for a ride I never intended to book and was forced to do so by third-party representatives. This notice is about unfair trade practises and consumer exploitation. As a consumer, I've been duped, harassed, and exploited. Because Thrillophillia is using such unethical tactics.

I have suffered losses/incurred expenses of Rs. 49,600 additional AED 580 for travel charges for coming from Sharjah
Regards,

Advocate Parth Singh

The receipt of this notice failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer Protection Act 2019, exclusively at your own risk, cost, responsibility and consequences which please note.

Regards,

Advocate Parth Singh

My family and I decided to get away from the city during Diwali this year, and took the tour to Auli via Mussoorie. We were a bit hesitant about booking online, but as the Thrillophilia reviews had suggested, booking the whole tour turned out to be extremely easy... Although we made our booking at the very last minute, our tickets came through very easily. We got an instant confirmation voucher as well. The tour itself was fantastic as the places it took us through!

The tour has been a lot of fun, and the team's support has been outstanding. The hotel was really pleasant, and was really sanitized and clean... One of the nicest excursions I've ever been on, with many fond memories. The most memorable was the stunning vista of the rivers Zanskar and Indus from Sangam... The interaction with the soldiers was the highlight of the tour. It was the first time something had made an impression on me... The fascinating accounts of the adventure were inspiring. The journey takes you to some of the most beautiful sites in Ladakh.The grandeur of the mountains and lakes is so fascinating that our tour began in Leh, where we visited all of the gorgeous and spectacular destinations, including the Siachen Glacier, which was incredible... I'd like to express my gratitude to Thrillophilia for organizing everything so perfectly, indefinitely their feedback on Thrillophilia ladakh reviews gave the right idea about the whole trip. The accommodations, transportation, and meals were all excellent. Furthermore, the guide was a wonderful individual who was extremely helpful and knowledgeable about all of the places we visited.

Bad selection of hotels by the team. Whole tour was bad experience because of that.

I booked this amazing 4 days Sikkim tour package from thrillophilia. Oh... Wow... what a trip it was... An enchanting & beautiful lake named Tsomgo or Changu was our first stop and then on the second day of the tour Baba Mandir was on the list. The first day we didn't have much we were dropped at the hotel to relax. We didn't relax & we went on some short hikes around the hill station. The second day was all about a beautiful scenic drive on the route that leads to Nathu La, although we only go till Tsomgo. We went to a small monastery called Enchey on day four which was quite peaceful and also to a nearby waterfall. Meals which were provided in the package were delicious and the stay was also very comfortable. Overall, it was an exciting trip of four days in Sikkim and we totally loved it. Thanks to Thrillophilia for this amazing trip.