Thrive Market

Was excited to start shopping but everything i wanted was out of stock- so I'm paying 70 bucks a year to avoid going to Whole Foods, and yet here i go - back to WF just to get basics you would think Thrive would have. Super not impressed so far, but I'll keep you posted on the Meal Bundle I did get!

I trust the brands and quality of product, so that makes it easy to shop in one place. However, I don't like that free shipping is at $49, some things you have to buy x2, that SOOOO many things are out of stock, they don't have a great assortment of brands and products, AND you are DEFINITELY not saving that much, etc. I've found things that are are actually 40% less at other retailer. So i will likely not renew my membership. In addition, i was only supposed to do a 30 free trial, but they signed me up for a membership. The only reason I'm actually shopping on thrive is to make the member $ actually worth it. Very disappointed.

I have used Amazon for several years and had a lot of issues but using Thrive has been fun shopping and they have lots of products for Keto

Thrive held onto my credit card info, and billed me for an annual membership which I never requested and never used. They made it difficult to cancel my membership, and very difficult to get them to remove my credit card information from their database. I cannot trust this organization, based on their deceptive marketing practices.

I have been a member of Thrive for several years and at first I liked them. When I PAID my annual membership fee, I TRUSTED that their promise of discounted prices was genuine. But not so.

Since I believe in giving credit where credit is due, I am going to start with what is GOOD about Thrive Market.

1. On the good side, the products that they ship to you are always neatly and securely packed and there is seldom any damage. If anything is damaged, they ask you to send a photo of the damaged item and then they give you a full refund. I don't like them in general, but this particular aspect of their business is actually excellent.

2. They also offer FREE MEMBERSHIPS to people who qualify, so if you still want to buy from them after reading what I am about to tell you, then see if you qualify for a free membership. Since the membership issue is mainly what I do not like about Thrive, having a FREE MEMBERSHIP would go a long way toward resolving my issues with them.

I have cancelled my current membership, but since my husband is a veteran, I hear he meets one of their criteria for a free membership so I might have him join and keep shopping here - but with careful price checking because their prices are not usually truly discounted as they claim.

Now. Here is what I DO NOT LIKE ABOUT THRIVE MARKET: Their prices are not discounted and you can often find the same items for less on other non-paid sites. My advice is to save the membership fee and just shop elsewhere.

I started to smell a rat when I ran across one of the products I had purchased on Thrive while browsing Amazon. This product was not just less expensive on Amazon, but it was LESS THAN HALF THE PRICE OF OF WHAT I HAD PAID ON THRIVE MARKETPLACE!

Thrive does have a price-match policy, but why should I have to take the time to price-check all my purchases? That is a seriously time consuming and deeply involved process. Why couldn't I just TRUST THESE SCOUNDRELS WHO PROMISED DISCOUNTED PRICES IN EXCHANGE FOR A PAID MEMBERSHIP instead of having to watch them like a hawk every time I buy something from them?

For awhile I put up with it, thinking it was probably a one-off situation. But recently, I printed out my latest order and actually compared what I was paying on THRIVE to the same products on NON PAID SITES like VitaCost, iHerb, Amazon, and others. After comparing the prices I was paying to other sites, I was shocked to find that a full 70% of the items I had purchased on THRIVE were less expensive elsewhere. The other 30% were less expensive on Thrive, but that savings was not enough to offset the subscription fee.

Thrive Market's prices are absolutely NOT DISCOUNTED. They are a little higher if not significantly more expensive than their MEMBERSHIP-FREE competitors. Occasionally, they are slightly lower, but not significantly lower. The truth is that Thrive is a high-end vendor with a reputation for low prices but the prices tell another story.

Lately, Thrive Market introduced their own house brands that SOMETIMES (but not always) have a lower price, but the quality is not the same. If you buy their house brand products, be sure to read the ingredients and compare them to mainstream brands. An example of their canned Coconut Milk - the ingredients don't "actually" include real coconut milk. Here is their ingredient list: Water, Organic Coconut Extract. Will somebody please tell me WHAT IS COCONUT EXTRACT? I don't see anything in the ingredient list that says COCONUT MILK! Other Thrive house brand products might have similar strange ingredient lists. Sometimes, the ingredient list checks out, but not always. Again, you have to be careful.

When I pay a membership fee, I expect to get what is promised and with THRIVE this simply does not usually end up costing what they promised. The thing that irks me the most is that this: in my membership page, they have a running total of what they have "saved" me over the years. The problem is that this savings tab is based on dishonest pricing - they claim that the products they carry are more expensive on the open market than they really are. Then they make it LOOK like you are saving money when you are really paying the same or more. They must think their customers are stupid!

AND GOOD LUCK GETTING THEIR CLAWS OUT OF YOUR POCKET, BECAUSE THE DO NOT MAKE IT EASY TO END YOUR MEMBERSHIP. Instead of simply allowing you to go into your account, delete your membership AND remove your payment information, they REQUIRE members to take precious time to call them ON THE PHONE, sit on hold, and have THEM end your membership for you. That is AFTER YOU SUBMIT TO AN INQUISITION ABOUT WHY YOU ARE LEAVING, AND "ENCOURAGING" YOU TO STAY.

This type of shady dealing makes me angry. My advice is RUN AWAY. Do not waste your hard-earned money buying from people with this kind of dishonest and greedy business model.

Have to pay to see what is available. Everything I wanted was not in stock. And getting a cancelation, refund in the first 30 days is obnoxious. Very pushy. Not respectful of time. A huge waste of time.

The AUTOSHIP is ridiculous. It auto suggests items in your cart and then starts a count down that it's going to ship soon! Freakin crazy!

Worst experience and I will never try again. Very poor taste throughout the entire experience.

From inventory, to practices, to chat, and conversations with service, it's like they are trying to piss people off.

Everything that I receive is great quality, I think I'm just frustrated with how many items are continually out of stock. I'm really trying to limit my trips to the grocery store and use Thrive 100% for my pantry items, but so far that hasn't been possible. The prices are great though. I really wish that Thrive wouldn't put each item into a separate plastic ziplock baggy though, it seems so wasteful to me when I don't even use plastic bags in my home. Each item is wrapped in paper and plastic which could be accomplished with just paper wrapping in my opinion.

Out of things and don't have things that most stores have. You would think paying membership fees for better services.

Need to make the website more usable on a phone. When you go back in certain places it takes you all the way back to the beginning.

Easy to get different diet based shopping. As it is already sorted as options.
Great choices and comparable market prices.

There are some items that are better priced on thrive, but not all. I'm not sure it's really worth the membership fee.

Shopping for me from Thrive is convience, price and quality. I typically shop Costco, but it takes time and lots of things i get from Thrive i can't get from Costco.

Very sketchy company. I have been trying to cancel my membership since June of this year and it's now December. Customer service is awful. I'm not trying to sound dramatic, but it's honestly corrupt how they've handled my complaints. Do not sign up!

Good products, good prices. Like many people I have more than one address--and Thrive has somehow managed to get two of mine. If any time I clicked on the Thrive email, the first thing I got was a login box, no problem. But it doesn't work that way. So, again, I've had to contact chat, follow a circuitous path, and FINALLY, get to my real account. It doesn't have to be this hard. I don't need the website to know who I am before I login, since inevitably, it seems to me, when they do try to know, they always get the wrong email and try to sell me another membership and generally leave me feeling VERY frustrated.

I just viewed the website today and placed an order for something hard to find where I live. It is good to have a place to shop for a lot of specialty items not found in the regular market!

Only had one thing I wanted. Searched for more to at least get to free shipping. Everything I wanted was out of stock. I understand that now things will be sold out. Let me see your site before I sign up. Now I'm going to go cancel because there is not enough on there that I use to make membership worth it.

Initially they had products that were hard to find in stores so being able to buy them from one place was helpful. But overtime many of the brands are now available in stores and are at a cheaper price. So after you pay the price from thrive and then add in the membership costs it really doesn't make any sense because you end up paying way more. Also, I've had the membership for several years and once the pandemic hit they just flooded their market with new members which made their ship time up to 4 weeks to get anything. So in a time of need I couldn't even get anything from them. I do think their quality and customer service are good, but not enough to overpay for it.

Love the store, HATE the way they send you your products - NO PACKING SLIP. Say b /c they are going green. Does not make sense. Then I have to print it and it is page after page of products ordered when they could do it and include it right from the warehouse. The responsibility is put back on the consumer. Their meat and wine DO include a nice packing slip...

I ordered some stuff from them and the first thing they did was try to send it to me every month. Navigating the website to turn this autofill feature off was very difficult. Then a month later they charged me $60 for a "membership" I never ordered. I tried to cancel this memebership and get my money back I had to ask 4 times! "what if we give you a $20 coupon" "are you sure you want to cancel" blah blah blah. What a pain in the behind. Stay clear of these thieves.

I have been happy with every product but the shipping is quite lacking. I don't know if this is a Thrive issue or a Fedex issue, but shipping takes so long and then I've had it delayed multiple times. I know I should just order sooner, but I'm always surprised at how long it takes. I was expecting a delivery today (order placed over a week ago), and checked online to find that it won't be here until Monday :(

I am pleased with the selection and variety of products offered. Delivery is prompt. I would prefer the products to all be on one page instead of 5-8 different ones. That makes it more difficult to find what you're looking for in your favorites.

I placed two orders (one was food and one was for wine- I did them separately so the food could be delivered when I wasn't home) WITHIN the same 24 hours I went online to check if the orders had been processed and I got a notification that something I had previously purchased was on sale. My order contained 8 different Kettle & Fire bone broths and they were all now each $2 off- that's nearly $15 in savings! So I contacted their "customer service" and they responded with a SMILEY FACE and that "they couldn't do anything"... I couldn't return the order because it had been shipped when they finally got back to me (over 24 hours later), they wouldn't credit my account, and they wouldn't give a partial refund. I am flawed at their response and their "policies".

The food tastes like mush. I canceled which was impossible and they still billed me for an auto ship I never signed up for. No products just billed my credit card. No money back.