• Ticket Club

Ticket Club

Overview

Ticket Club has a rating of 2.56 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ticket Club most frequently mention customer service problems. Ticket Club ranks 34th among Tickets sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    3
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • I recommend ticket club to all of my friends whenever we find concerts that we want to attend!
  • Tickets prices were in line with other sellers, but huge savings in not having to pay service fees.

Critical highlights

No critical highlights yet

How would you rate Ticket Club?
Top Positive Review

“Easy access to the Phantom”

John A.
5/6/18

Got some excellent seats in the center of the second row of the balcony for what goes by reasonable prices these days (LOL) on relatively short notice, to the most in-demand Broadway show of all time. Delivery by email was super convenient. If I lost my tickets before the date, (and I didn't) I could have reprinted them any number of times as replacements.

Top Critical Review

“Predatory”

A G.
5/15/22

Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email. When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website. Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification. Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game. Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.

Reviews (266)

Rating

Timeframe

Other

Reviews that mention popular keywords

ticket club (34) service fees (20)
Thumbnail of user tanyag61
1 review
13 helpful votes
July 19th, 2018

I was a bit nervous to use this site to purchase some pretty pricey tickets to MLB All-Star but other sites fees were just ridiculous so I gave it a shot. I am truly glad I did. I ordered from a preferred vendor and the tickets arrived weeks ahead of time. They kept me informed throughout the entire process. I saved $200 in fees, had great seats and a wonderful experience from purchase to closing pitch. So glad I stumbled upon them. I will definitely recommend and use them again.

Thumbnail of user sbeven
1 review
0 helpful votes
April 10th, 2024
Verified purchase

The company sent invalid tickets and then went silent until an hour before the event. I was already inside the game with replacement tickets because there was a pre-game ceremony. They refused to offer a refund. Warning - don't buy tickets from here.

Thumbnail of user nileb1
1 review
0 helpful votes
February 3rd, 2019

Quick and efficient way to purchase tickets. I would recommend this service to anybody. Try it. Itll make your life easier.

Thumbnail of user yazu2
1 review
0 helpful votes
October 27th, 2018

I stumbled across this website and I have to say these people are great. The customer service was phenomenal. I will definitely shop here again!

Thumbnail of user ag308
1 review
0 helpful votes
May 15th, 2022
Verified purchase

Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email.
When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website.

Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification.
Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game.

Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.

Tip for consumers:
If you can't find your baseball tickets, download the MLB ballpark app and make an account with the same email address and you may be able to find them. Don't expect the company to share this info with you.

Products used:
Baseball tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelam2353
1 review
0 helpful votes
June 6th, 2022
Verified purchase

Dangerous scam company, these people were willing to lie to my bank. This concert never took place for Giveon due to the fact that it was canceled because of Covid. This train wreck went from a disaster to fall on 911 not only was the show canceled after we drove all the way up to LA 30mins before no one reached out to anyone through an email or text message but this company had the audacity to lie to my bank when it was clear as day that the concert never took place.we
Were supposed to be refund due to Covid. Like it was stated on their website when I purchased the ticket can't believe companies like this are able to function whoever created this company your day will come Point blank this company is willing to steal hundreds and hundreds of dollars from you beware and do not buy your ticket from here their statements in policy absolutely holding the water you might as well be better given your money to Hunter Biden because it's long gone and smoked up shameful disgusting company

Service
Value
Returns
Quality
Thumbnail of user madeliner12
1 review
0 helpful votes
March 29th, 2018

I got my tickets only a few minutes after my order! I didnt have to jump through any hoops or spend money on stupid fees that end up costing more than the tickets themselves. I love this site!

Thumbnail of user tomn581
1 review
1 helpful vote
March 11th, 2022

I have been waiting 6 weeks for an adjustment made to my membership fee. Through an email I was assured that after I place my first order, my membership fee would be adjusted to a returning members fee of $9.99.
I tried calling several times. They keep you on hold forever, then they say someone will call back. First time no one called back. Second time they called but I missed them. Third time I called, waited 1.5 hours and no option given for callback.
I can't imagine if you have a problem with your tickets, how anything could be resolved! Nobody answers the phone or replies to email.
So frustrated!

Thumbnail of user derylh2
1 review
13 helpful votes
February 29th, 2020

My husband accidently purchased tickets with his touch screen lap top and emailed them IMMEDIATELY along with eBay, eBay said they should have no problem refunding the purchase since we emailed within an hour, but they where so wrong! We received an email 2 days later and with no reason attached they just denied the request! Thst was completely wrong! It was obvious what had happened. They had not even sent out the tickets yet! We will NEVER purchase nor recommend any ticket purchasing from these people, they are obviously only all about the money!

Thumbnail of user davidm5537
1 review
1 helpful vote
June 5th, 2021

I was sent the wrong tickets missed out on the game I actually brought tickets for then I had to prove they sent the wrong tickets only thing I got after pulling teeth was a refund no Apology or compensation to show any Empathy i would never do business with site again and would not advise it stay away

Tip for consumers:
Don't chance it

Products used:
Ticket club

Thumbnail of user williama1377
1 review
1 helpful vote
September 15th, 2021

Scammers! Claim no fees then raise face value of ticket. Compared same seats on concerts and ticketmaster was cheaper even with fees. Should be illegal. Total scumbag company.

Value
Quality
Thumbnail of user michellek1371
1 review
1 helpful vote
January 21st, 2022

JUST AFTER YOUR MONEY. TERRIBLE TERRIBLE CUSTOMER SERVICE. DO NOT THROW AWAY MONEY LIKE I REGRETTABLY DID WITH THIS BS COMPANY.

Tip for consumers:
My tip is not to use them.

Products used:
NONE BECAUSE THIS IS A FRAUD

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbl38
1 review
0 helpful votes
September 27th, 2018

Ordered tickets to the MLB game (Nationals vs Marlins) online while in Washington, DC. Tickets were sent the next day to my email. They were as promised, close to first base. No additional fees were charged on top of the listed price, I'm pleased with this interaction.

Thumbnail of user davidk1395
1 review
14 helpful votes
March 27th, 2020

Ticket club was showing the stage in the wrong location for the Garth Brooks concert in LAS on August 22,2020. We purchased seats thinking we were fairly close to stage, They changed the stage location when I brought it to their attention. Wrote their CEO, Peter Vaccaro, asking to give us seats we thought we bought. He has ignored us to date!

Thumbnail of user davidb1609
1 review
0 helpful votes
June 15th, 2018

Cheapest price for the same tickets by far. I checked StubHub, Vivid and Ticketmaster resale site and these were the cheapest.

Thumbnail of user seanb195
2 reviews
15 helpful votes
April 27th, 2019

This concept sounds like a good deal, but it's not. The same sellers are selling the "same" tickets on the websites that charge fees. The sellers are reducing the list price by the amount of the fees on the other sites. For example, on Ticket Master, the seller listed the ticket at $140. Plus the $30 fee the final price is $170. Actually it's a little higher due to other miscellaneous fees. The seller listed the tickets here at $170. My savings by not paying the ridiculous service fees, zero.

Thumbnail of user gusterr
1 review
1 helpful vote
August 7th, 2021

Bought tix on line via "Ticket Club". Never got the tix nor any response from Ticket Club. After I paid on line. BEWARE!

Service
Thumbnail of user tinas224
1 review
0 helpful votes
May 31st, 2018

I like the easy purchasing process and no process fees. A lot of options to choose from and I would recommend it to everyone.

Thumbnail of user madeleineg7
1 review
0 helpful votes
January 8th, 2018

Thank you. The site was good. I received the ticket I was looking for ad s present. It was expensive but seemed to be the going price. Hope this helps.

Thumbnail of user ak142
2 reviews
12 helpful votes
October 6th, 2019

This is just a way to get you to sign up for some bs club and not a way to get concert tixs. When I tried to purchase ticket, they promised to save me $81 in fees if I paid $25 for an annual membership. The next day they said they didn't have the tickets and eventually refunded my money but not the $25 in membership fees. Stay as far away from this scam site as possible.

Thumbnail of user debbiem190
1 review
1 helpful vote
March 21st, 2018

I have used them once for a sporting event and once for theatre tickets. Both times, I was extremely happy. They are reliable, I received my tickets quickly, and no fees!

Thumbnail of user marl8
1 review
10 helpful votes
December 16th, 2019

They will sell you tickets and a membership, then turn around and tell you they actually don't have the tickets. No refund for $49.99 membership will be given. Customer service team will put you on holds, hang up on you and mislead you into thinking you can cancel your membership and get a refund on their website. CRIMINAL!

Thumbnail of user eds290
1 review
0 helpful votes
August 6th, 2018

Found two excellent seats in minutes and received eTickets immediately. Very easy and efficient. Good price.

Thumbnail of user cindyk68
1 review
1 helpful vote
February 5th, 2018

Received tickets within hours, very impressive. Thank you Customer service was exceptionally nice and helpful in teaching me how to download my digital tickets.

Thumbnail of user armier
1 review
16 helpful votes
January 3rd, 2019

This is the first time i used this website to purchased tickets and i think it will be the last. I purchased the tickets on Dec 15 because i am under the impression thee tickets are e-tickets as it says on the website. And i didn't expect its going to take more than two weeks to get the tickets i received the tickets on December 30th via FedEx ground. The tickets cost $90 i paid $188 + service fee. The actual price for two tickets is $180 + tax. I paid total of $431.88 for two tickets. It was ridiculous how much they over charged you! And when you call the company they can't help you either they still want you to call another number or talk to another person! Don't recommend this site at all! Its more of a sam!

Tip for consumers:
do not use this website!

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

You can get tickets from a top exchange, without the big surprise fees.
Find the cheapest rates in the industry here at Ticket Club.

Company Representative

Thumbnail of user armanic
Armani C.
Typically does not respond to reviews

How do I know I can trust these reviews about Ticket Club?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.6
266 reviews
Have a question about Ticket Club?