TicketGum

Took my kids to Liverpool vs Wolves last season and we truly had a once in a lifetime experience! Tickets worked perfectly and great customer service.

I live in the USA and purchased tickets to watch a game during my trip to England. Here are my comments about Ticketgun.
Nice to have interaction with Ticketgun during match day, felt like I was being cared for
Despite many chats tickets did not arrive until 30 minutes before kick off.
I paid for premium side tickets. Was very very disappointed to be sat goal end.
Part of the premium ticket was access to nice bars and food. Not available with the tickets supplied.
Was sat in the family section.
Seats were not together. Our tickets were 10 seats apart. We booked 2 tickets was expecting 2 next to each other

So overall not satisfied with what you sold. I live in California, brought the premium tickets expecting far more than what ticketgun supplied. Not sure I would use ticketgun again or recommend their services. If asked i would say where I got my tickets from but list out all my concerns.

A dissatisfied customer. An offer from ticketgun of a 20 pound coupon for future bookings is unsatisfactory considering what I asked and paid for to what I received

I love this site, I was nervous that I would do something wrong since I had never purchased tickets online before, but they walked me through everything. And had a live service that can give support at any moment before the game! So I will use this site again for future tickets. Thank you to everyone involved in this website.

I was traveling from San Francisco to London to see two Premier League games over a weekend. First game we ordered short side Gold seats lower level and the company delivered tickets for the last row under the roof long side. Worst seats in the house and the customer service at Ticketgum tried telling me they are great seats and close to the recently renovated concession stands. I didn't travel across the Atlantic with my 11 & 13 old sons who are soccer fanatics to be seated close to food and beverages. To say the least they were super disappointed. If Ticketgum is not able to deliver the purchased tickets they should inform the client ahead of time or issue a full refund and not scam the customers. For the second game Tottenham vs West Ham we had purchased lower level Gold seats long side. They were excellent and what we paid for in this case.

Great support service and sales guys, i got an official tickets with our names and got an answer to my questions instantly, thank you for this amazing experience. Great job! Will recommend this company going forward! Cheers

Ticketgum sold us tickets for a Premier League game. Initially, they changed our seats to a less desirable section—with a paltry partial refund. Ticketgum claimed their supplier backed out. Even worse, the "new" tickets turned out to be counterfeit. And, Ticketgum refuses to issue a refund! Avoid Ticketgum at all costs. Completely unreliable.

I was doubtful about the service upon initial purchase. But my experience was flawless from beginning to end. I'm a customer for life.

Bought tickets last season, they were delivered 2 days before the event as guaranteed. All my questions were answered quickly and clearly.

I bought tickets multiple times that arrived quick and easy. Cheap prices and it's legit 5/5 stars from me.

I purchased 3 tickets from TicketGum. The service was really adequate. The seats were fine and all went pretty easy.

I was happy how they treated me in covid-19 situation by giving me coupons and etc… My go to place for all my football tickets purchases. I can tell the good company when I see one. Keep smashing it.

I purchased Tottenham vs. Everton game 3 months ago. The game was on Dec 22,2023. I bought 5 tickets and we flew all the way from LA to London to show the game to my kids. At the gate, I could not get in because the tickets were not under our name. So, I had to purchased the new tickets at the ticket office. Ticketgum stated that they sent email to me 2 hours before the game which stated that I should not go to ticket office nor speak to any stewards. I did not engage any discussions with anyone, stewards just scanned the ticket and noticed that it was not under our names. When I purchased the tickets, ticketgum asked me to provide the passport details so that they can match the tickets with iur names but it didn't happen. Now, I have requested the refund but they said no because they sent me notice " Do not go to the ticket office window or speak to any of the stewards and don't give up your phone". What kind of legit ticket provider send such guidelines unless it's a scam? Also, sending this message just before the game? What a joke. I am going to get my refund whatever it takes. Please DO NOT use ticketgum! Please don't fall for it.

I wasn't sure where I could buy tickets online without losing my money and getting nunworking tickets. Eventually after searching and talking with ticketgum reps I bought some tickets. And They even upgraded our order to VIP and the tickets were 100% authentic on match day, no problems at all smooth sailing the minute we placed the order.

5 stars is the most I can give but honestly if I could I would give more. Everything was great! Thanks

I use this site for every event, Great Customer Service And Best prices, tickets are delivered on time and with great locations.

I got great seats, 7 rows from the field, tickets arrived two days before the game, and worked perfectly at the gate

Excellent support, always on time. Happy to have a trusted place I can safely buy tickets from. Highly recommended

I enjoyed the ease of the electronic method of scanning for entry, everything worked as advertised, in today's world that is rare to say the least!

A new awesome way to buy tickets! First time buying tickets from this company and will do it again for sure.

I visited your site in November last year. It was influential in my selection of Ticketgum for some football tickets.

I purchased Arsenal vs. West Ham tickets (28 Dec) in November 2023. I bought 4 tickets that were meant to be sitting together at Club Level. 2 of my children flew from Australia to see the game. When the tickets arrived inconveniently a few hours prior to the game it was apparent that there were only 3 Club level tickets and 1 ticket for the Upper Tier which has no access to Club Level facilities. My sons sat together and I sat in another block many rows behind them. My girlfriend didnt want to sit by herself in the Upper Tier and went home. When I complain they have the cheek to offer a GBP100 refund for delivering short on the tickets - WHICH THEY CHARGED ME GBP2,425.00 (all in cost of GBP606.25 per ticket incl booking fee). So much for their 100% guarantee which they proudly proclaim and is relied upon by other sites that compare ticket services 'independently'.

So they sell 4 Club tickets and deliver only 3 and then offer me £100 refund and a worthless voucher for a seat I didnt use. They misrepresented what they could deliver and then failed to even refund me the ticket that I didnt want and couldnt use. I will never use these guys again.

I am very disappointed with their service and lack of customer orientation. It's a scam to buy tickets as cheap as they can and underdeliver to customers just enough so they wont complain.

They don't offer 100% money back guarantee – that is bald faced lie. They offer only a partial refund for a (deliberate?) mistake they made at their own admission.

These guys are scam artists who try to get away with as little as possible when they underdeliver. Their guarantees are empty. Its a scam.

We had a great time at the game and didn't experience any difficulties. It was the easiest time I've had purchasing something online and I definitely will use you again in the future.

Thanks a lot for not wasting my money and giving me coupons! When the games were cancelled I thought I lost my tickets! But you guys always proof yourselves.

Back in October 2022 I purchased two tickets for Arsenal vs. Wolves. It was a Christmas present for my nine year old son, who is a passionate Arsenal fan, but had never watched them live at the Emirates. On the 26th Feb 2023 I received the following message: 'Unfortunately, our suppliers let us down and we are unable to fulfil your tickets as requested. Consequently, we have cancelled your order and issued you a full refund'. Sorry, this is totally unacceptable and I would urge anyone considering using Ticketgum to avoid them like the plague.