• TicketsCenter

TicketsCenter

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Overview

TicketsCenter has a rating of 1.94 stars from 2,729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TicketsCenter most frequently mention customer service, credit card, and face value problems. TicketsCenter ranks 364th among Tickets sites.

Positive reviews (last 12 months): 1.9%
Positive
6
Neutral
0
Negative
310
230
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have terrible and unacceptable customer service.
  • My first second and third choices when I went on line typing in Wolfe Trap were ticket center.
How would you rate TicketsCenter?
Top Positive Review

“Scam”

Carol S.
3/13/24

Don't be fooled by this sham that is always first when you search a theater. They have tickets owned by others and then sell them to unsuspecting buyers for three times the price and by the time you realize you've been taken you're already screwed! They represent themselves as the theater and try downloading these tickets. BEWARE of this scam company. Not the theater or ticket master. Just a rip off joke who have stolen money from at least three people I know!

Top Critical Review

“Do Not Buy From This Seller - It's a Scam”

Shari Lynn C.
3/10/24

If I could rate this company lower, I would. I purchased Kennedy Center tickets from a link which I thought was the direct website. Instead I clicked on TicketsCenter which was a reseller. I was charged $168 per ticket, for seats that retail for $49.00 from the venue. There were $297.00 in fees on top of the ticket cost. So I paid $466.99 for tickets that should have cost $98.00. Mea culpa for being such an idiot, but don't be me. Avoid this vendor.

Reviews (2,729)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (218) ticket center (312) face value (73) store credit (29)
Thumbnail of user scrawforddesign
1 review
0 helpful votes
March 10th, 2024

If I could rate this company lower, I would. I purchased Kennedy Center tickets from a link which I thought was the direct website. Instead I clicked on TicketsCenter which was a reseller. I was charged $168 per ticket, for seats that retail for $49.00 from the venue. There were $297.00 in fees on top of the ticket cost. So I paid $466.99 for tickets that should have cost $98.00. Mea culpa for being such an idiot, but don't be me. Avoid this vendor.

Tip for consumers:
Do not use this site.

Products used:
Tickets

Service
Value
Shipping
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Thumbnail of user jeradb5
1 review
42 helpful votes
October 10th, 2021
Verified purchase

This site is a scam. If an event is cancelled they hold your money hostage by giving you 'store credit' which is just another way of saying 'sorry but we're keeping your money'. I've tried emailing support but they just keep sending me the same message no matter what I say. Their phone support is non-existent since it is all automated and you can't actually talk to anyone. Please do not buy tickets from this site and get them directly from the box office if you can. I am now out $300.

Tip for consumers:
Do not use this site. It is a scam.

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Thumbnail of user mistyd96
1 review
4 helpful votes
August 24th, 2022

Awesome experience an easy set up. I was extremely nervous but this site walks you through each step. I can already tell im gonna love this app

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Value
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Thumbnail of user brendas2787
1 review
1 helpful vote
January 31st, 2024

Really overpriced. Links in emails don't work. Seats were not assigned originally. When they were, we ended up with obstructed view seats. I'll make sure never to buy anything from this site again. Ugh

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Thumbnail of user nicka516
1 review
43 helpful votes
December 21st, 2021
Verified purchase

Horrible site, a useless middle man in the ticket buying process. Zero chance for refund, even when I assured them I was planning to buy MORE TICKETS. Wont allow you to see seat numbers of tickets until day before event. Customer service is outsourced and wildly incompetent. Genuinely the worst company I've ever tried to deal with.

Tip for consumers:
Don't use this site. They are a useless middle man in the process. They provide no product or service in this economy. Leeches on the ticket buying industry, with a no refund policy. Garbage people.

Products used:
Tickets.

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Value
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Thumbnail of user taylorh400
1 review
4 helpful votes
September 3rd, 2022
Verified purchase

Great and easy experience to buy tickets! I recommend people using this for purchasing tickets. User friendly.

Thumbnail of user icolibri
1 review
8 helpful votes
December 10th, 2023

These crooks pay big bucks to be first in a Google search for tickets. Beware of the shameful markup - up to 70% above the actual price. They will transfer venue tickets to your Ticketmaster account so that even when you dispute the charge, they will claim you have the tickets. I'm only sorry that I do not have the time to go into arbitration to dispute the charge and their dishonest tactics. There's a special place in hell for people like these.

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Thumbnail of user youngs78
1 review
5 helpful votes
January 17th, 2024

Avoid at all costs. This website appears in search results only because they purchased Google ads. They are overpriced compared to similar tickets by 30%. You cannot cancel, even if they haven't delivered your tickets yet. This company only survives by tricking you into purchasing their tickets based on their ad sales putting them at the top of the search results. I ended up getting locked into 4 tickets for $975 when I could have just bought from another website for $682. Look at the pics, please don't get locked into the purchase by these scumbags.

Products used:
purchase tickets to concert

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Value
Returns
Thumbnail of user andreww1451
1 review
29 helpful votes
December 27th, 2021
Verified purchase

Purchased 2 tickets listed at $24 each. I was charged $199.50. Then, the event was postponed…for the fourth time. Tickets-center has refused to refund anything. Never buy from this company. No live person to speak with, email correspondence only. Very unprofessional.
Highly recommend avoiding this site or any affiliated or sister sites. Safe yourself the headache.

Tip for consumers:
Avoid this site at all cost.

Products used:
None, event was canceled. No refund issued

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Thumbnail of user craigs1047
0 reviews
1 helpful vote
June 27th, 2022

Can't wait to see Turnpike back together again! Welcome back Evan Felker! We've missed you my friend!

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Value
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Thumbnail of user terryw1329
1 review
1 helpful vote
January 22nd, 2024

This company paid extra to google to get their name first. You don't get your ticket as soon as you pay for it. They give you the run around and tell you the tickets will be released and to download axs app. I purchased tickets through axs app for the same concert, they transferred immediately. Do not trust them, there customer service is overseas and out to take your money! Stay away. I wish there was a way to get them shut down.

Products used:
None

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Value
Shipping
Quality
Thumbnail of user wyattp29
2 reviews
22 helpful votes
September 30th, 2021

I've started calling 48 hours before the event, after waiting 45 minutes, the office hung up on me. I called back, the guy issues a re-transfer, telling me I received ticket but never got any emails or texts. They have use another mail, they send me the tickets minutes before the concert. I physically couldn't make it in time, I was late with VIP tickets I purchase which was a waste due to being late. THE worst company ever. DO NOT USE them. Got tickets at 4pm with a 3 hour to get to event. Even some reviews are labeled "pissed off consumer."

Tip for consumers:
Don’t use them.

Products used:
Partly because it came late.

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Value
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Thumbnail of user franka1232
1 review
1 helpful vote
February 3rd, 2024

Their google listing is made to look as much like the real venue listing as possible. Once you select their listing you are sucked into limited availability, time limitations and pressure to purchase. I clicked the purchase button and immediately realized what I had done. I called immediately requesting a refund even for tickets that were "zone seating" that the seller did not own but would procure for you. I paid 250% more for six tickets than the next google listing down which was the real website. I am embarrassed to say how many $ I lost. Their solution was to resell my tickets so they could make another $400 in fees. No way am I helping these scammers make another penny.

Products used:
Tickets

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Value
Shipping
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Thumbnail of user travisw341
1 review
0 helpful votes
August 26th, 2022

FAST, ACCURATE, EASY

NO HASSLE, NO WORRIES!

IT ONLY TAKES A FEW MINUTES!

"GIT SOME" AND THEN GET ON WITH YOUR BUSY SCHEDULE.

Thumbnail of user janikap1
1 review
14 helpful votes
December 20th, 2021

My order was rescheduled several times over the past while from April 2020 to September 2022. The new date doesn't work at all and I want my $500 back. When I contacted the online platform, because you can't speak directly to an agent on the phone, they refused to return my money. They suggested that I resell my tickets, even though it is an e-ticket with my name on it and there are anti-scalping laws in my country. So unhelpful and way more expensive than tickets my friend found on a different website.

Thumbnail of user candyw111
1 review
0 helpful votes
March 5th, 2024

Sharks! Absolutely overcharged me by nearly $200. Never even again will I use ticket-center. Strongly advising everyone to go to Ticketmaster since they're legit!

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Value
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Thumbnail of user ceciliap104
1 review
0 helpful votes
September 28th, 2022

I was surprised to see how quick and easy my purchase went! Looking forward to this concert! Thank you...

Service
Value
Thumbnail of user rosat96
2 reviews
2 helpful votes
August 17th, 2022
Verified purchase

Yes I found it very helpful that I got my tickets and it was an easy way to purchase tickets! I hope I enjoy the show

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Thumbnail of user malanamaietti
1 review
0 helpful votes
January 20th, 2024

Wow do not us them. They sell you the tickets then call and cancel at a later time after all good seats are gone. Use a different service

Tip for consumers:
Do not use

Products used:
Ticket purchase

Service
Value
Shipping
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Thumbnail of user conniew519
2 reviews
1 helpful vote
July 16th, 2022

I had no problems getting my tickets. It was quick and easy. An all around great experience. I would definitely recommend them.

Thumbnail of user ellenw117
2 reviews
38 helpful votes
July 8th, 2020

I purchased tickets from Tickets Center in February, but due to current Covid 19, they refuse to honor their guarantee refund on cancelled events. They've offered a credit (expires in 18 months) instead, which is unacceptable. The venue refunded people, as did other reputable ticket brokers.
Their website STILL states they offer 100% money-back guarantee.
TOTALLY FALSE ADVERTISING!

Thumbnail of user warrenm314
1 review
0 helpful votes
March 19th, 2024

Stay away from this company. They overcharged me for 3 tickets and wouldn't refund me my money when I requested that they do so. They just said sell the tickets yourself. If you dispute the charges with your credit card company, that will take months. They claim to have thousands of 5 star review but they failed to mentions all the bad ones.

Thumbnail of user davidb8655
1 review
0 helpful votes
August 8th, 2022

Good experience I will enjoy the game with my best friend and a good buddy of mine thank you for your service

Service
Value
Shipping
Thumbnail of user susani1071
1 review
0 helpful votes
March 24th, 2024

This company's price way exceeds the normal ticket price and fees. They charged me $315 for 2 tickets that were $42 each. I would not use this site. It's highway robbery! I will never use them again and hope others don't make the same mistake and fall into this trap as I did. It is a scam. Deserves 0 stars

Thumbnail of user steves2813
1 review
1 helpful vote
June 14th, 2022

Purchase was simple, price was reasonable but offers great view of the field! Excited for our first orioles game!

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