TodayTix has a rating of 3.89 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. TodayTix ranks 21st among Concert Tickets sites.
This company responds to reviews on average within 10 days
It's a very easy and fantastic app. I love that they also have the lottery tickets on there as well and that you can set alerts. It's very user friendly. If you should need help, a rep gets back to you in a timely manner and answers your questions.
Purchased tickets in Rear Center Orchestra for Chicago on Broadway in NYC. Was given tickets on far end of side orchestra with limited view. No advance notice was given and customer service offered no compensation. They claim they exchanged for an equivalent seat, despite the fact that the provided seats retail for $40 less. Misleading and fraudulent company. Avoid doing business with them.
It's a very easy and fantastic app. I love that they also have the lottery tickets on there as well and that you can set alerts. It's very user friendly. If you should need help, a rep gets back to you in a timely manner and answers your questions.
Tip for consumers:
Fantastic app!
Products used:
Buying tickets for shows.
A special thank you to Shelly whom came back to me quickly and to today tix for allowing me to swap ticket dates due to me having booked the date wrong due to being heavily dosed up on pain relief after a bad fall. I couldn't believe how quickly and efficiently this was dealt with and a real understanding and of my personal
Circumstance as opposed to just quoting terms and conditions like many other companies would have. I cannot thank you enough
I have been using TodayTix for almost a year now! I would hear about it from podcasters advertisements like So Bad Its Good with Ryan Bailey, Everything Iconic with Danny Pellegrino, or Las Culturistas with Matt Rogers and Bowen Yang. And finally decided to try it because as much as i LOVE the arts and theatre Broadway is not the cheapest night out, but todaytix has been helpful in that, even if you don't land a deal every purchase gets you points that can be used for future orders! I recently saw a show and had to use the best seats available feature, a feature I was apprehensive about because I like to pick my seats, however I can say I was pleasantly surprised when I found myself in the 5th row! Lastly I want to shoutout Nancy from Customer Service, she really made sure I was satisfied with my experience and went above and beyond! Ive seen 4 shows purchased from today tix and am excited to see many many more!
Great service today, friendly and helpful with exchange of tickets that I purch9and needed to change. So efficient response and help! Thank you, appreciate.
Products used:
Tickets
We had looked forward to celebrating my wife's birthday in NYC and the main purpose of the trip was to see three shows on Broadway. We came down with Covid and made the call that it was not prudent for us to travel and potentially bring illness. We were really in a quandary as we had spent a lot of money booking things. Today Tix was great and handled all of our show cancellation requests. They contacted each of the box offices and were successful in getting full refunds. In the end, we were fully refunded on tickets, hotel, and flights by making the right decision.
We will look forward to rebooking our trip to New York and tickets to Broadway shows through you after we recover. We love TodayTix!
We unfortunately had to cancel a booking on the day due to a member of our party going into hospital. The customer representative I spoke to, Cassian, reassured me and helped cancel the booking and issued vouchers to rebook.
This is so reassuring that TodayTix really consider the realities of life and accommodate as such. It's so refreshing and reassuring to know they support their customers and are not solely concerned with having your money.
Prior to this I've always used today tix over other sites and will continue to do so.
Thank you so much!
I go to the theatre once a month, it was a new years resolution I started a few years ago. So buying theatre tickers is something I've been used to doing for a while now. Over the 1-2 years I've been using today tix to order my tickets and I have found it to be the cheapest option out there, and the app makes it so very easy to use. It's so straight forward and simple. Most recently I made a mistake on a ticket purchase and Lewis their Customer Care Specialist was able to help me out really efficiently. I really appreciate the service I get with todaytix, and I recommend it to all my friends.
Purchased tickets in Rear Center Orchestra for Chicago on Broadway in NYC. Was given tickets on far end of side orchestra with limited view. No advance notice was given and customer service offered no compensation. They claim they exchanged for an equivalent seat, despite the fact that the provided seats retail for $40 less. Misleading and fraudulent company. Avoid doing business with them.
Tip for consumers:
Only use if it doesn't matter where you sit. Business model built on deception.
Products used:
Tickets for Chicago
I had tickets to see Les Miserables but due to a hospital appointment I would be unable to make the date on the ticket.I contacted Today Tix to see if they could send me a voucher so that I could exchange tickets for another date,
I received an email a few minutes later agreeing to my request which I was delighted with.
I just want to say thank you for such a fast response and agreeing to let me exchange tickets for another day, as I have dealt with other agencies who would not allow this to be done.
Good offers like Lottery Rush and Friday forty too - which help us getting great tickets at a very low price at times.
I dont discount the bad reviews here but MY EXPERIENCES here in SF have been short of perfect. Used TodayTix several times and have never been disappointed.
Most recently id requested 8 seats together in Orchestra -- well u can only buy 6 at a time -- but TT customer svc suggested i buy 6 then the other 2 tix & they would do their best to seat them all together. THEY DID. Not upstairs but in ORCH as purchased. Awesome.
Other times i purchased Balcony tix only to be upgraded at the box office to MEZZ or better! Wasnt expecting but super pleasantly surprised nonetheless. Perhaps the partner theatre cos out here are more proactive? Regardless -- 5 stars.
Products used:
Show tickets
I emailed support as thought I'd bought 4 tickets but there was a glitch with the transaction (I think with me/my bank). I was very impressed to have an informative, helpful & personal reply to my query within 15mins! I also like the clarity of the app showing ticket options & prices
I purchased tickets to a Broadway show and unfortunately had to cancel. Fortunately I had purchased the ticket protection and received a voucher. When I went to repurchase tickets I could not find the voucher. I submitted a request for help through TodayTix's chat bot late at night and by morning had my voucher number in my inbox. Very happy with the customer service!
Products used:
Theater tickets
I had to cancel my show ticket as my flight was cancelled and could not arrive to the show.
The support team helped me and I was able to receive refund for my ticket.
I will use the app on my next trip, for sure.
My issue over 'rush' tickets was raised and dealt with so speedily & professionally. Well done all
I had a problem using the code and wrote an email to TodayTix who replied immediately and offered the solution to the problem that was of my making. A truly refreshing process which was much appreciated. Thank you.
They sell by sections in a theatre, but due to their business model, there are times where they will provide you tickets to a completely different section. This is MISLEADING at the very least. And yes, customer service will argue that the ticket price paid equates to the seats provided blah blah.
We don't care. Bottomline is we pay for a specific SECTION in the theater. You're required to provide us any seat WITHIN that section and nothing else. Give a refund otherwise. Common sense. It's not the customer's fault if you made a mistake in pricing.
I'm dying to see how TodayTix will respond to this. There are similar complaints here which they conveniently ignore. Deceitful practices.
Not only have I been a lucky winner a few times but I find the site easy to navigate. If I ever have a question, somebody always gets back to me. Keep up the good work.
Thank you for understanding my issue regarding a Broadway show and responding promptly to my request
I love the ease of the app. I had a significant issue that I had to deal with and she was wonderful. She understand my issue and resolved it. I would use this app again and recommend it to all. Thank you.
The reservation process was clear and easy.
I had to cancel and got a reply to my question within minutes. I will use this service again.
I bought great tickets through todaytix. Great price when i had a problem, there coustumer service really helped
While the website is difficult to navigate, the customer service agent with whom I worked was excellent. She helped greatly with finding a performance time that worked and in arranging for a member of our party who is in a wheelchair.
TodayTix is the first place I search in order to see the latest shows.
Christian is amazing, efficient & very professional!
TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.
TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.
Hey Francine!
Thanks so much for leaving your review! We truly value our customers and pride ourselves on delivering personal customer care service to all of our customers, old and new!
We look forward to welcoming you back to the theatre soon!
The Customer Care Team