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    TopCashBack.co.uk

TopCashBack.co.uk

23 reviews
Corporate Values

Overview

TopCashBack.co.uk has a consumer rating of 2.3 stars from 23 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about TopCashBack.co.uk most frequently mention customer service problems. TopCashBack.co.uk ranks 22nd among Cash Back sites.

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
1
Negative
8
View ratings trends
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How would you rate TopCashBack.co.uk?
Top Positive Review

“Great Site, Saved a fortune”

Ryan L.
4/3/20

Thanks to this site, I've just cashed out my earnings and got some extra (as a voucher), which has enabled me to do a massive school shopping trip for the kids (homeschooling). Very Very pleased.

See positive reviews
Top Critical Review

“Cant close the account”

Dylan E.
3/8/20

I followed the instructions and they are rubbish, it says you can delete your account by following these instructions hut it doesnt work at all, I posted an image, it says would you only like to unsubscribe? Follow this link that's all it says, it doesnt say any where delete your account follow this link etc none of that anywhere, so how the fcuk do I close it if theres nothing there to do so? I've reviewed this elsewhere asking the same question with no answers, I emailed topcashback they replied but it wasnt an answer, they seemed to be replying about something else, what is this madness? Is it a scam so that I am unable to leave or what?

See critical reviews

Reviews (23)

Rating

Timeframe

Other

dylane29
1 review
1 helpful vote
March 8th, 2020
I followed the instructions and they are rubbish, it says you can delete your account by following these instructions hut it doesnt work at all, I posted an image, it says would you only like to unsubscribe? Follow this link that's all it says, it doesnt say any where delete your account follow this link etc none of that anywhere, so how the fcuk do I close it if theres nothing there to do so? I've reviewed this elsewhere asking the same question with no answers, I emailed topcashback they replied but it wasnt an answer, they seemed to be replying about something else, what is this madness? Is it a scam so that I am unable to leave or what?
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hey Dylan,

The option to unsubscribe is not in the help section but on your account but similarly, we will certainly action your request should you reach out to us via a support ticket.

Best wishes,
Matt
fayev7
1 review
2 helpful votes
September 2nd, 2020
Their whole business model is cashback, but as long as they put in the small print that you might not get it (and you usually don't) they're covered. This company is nothing but a scam covered by a legal loophole making money for the owners. They may throw you a pound here and there to keep you sweet but the larger amounts? Forget it. Don't waste your time, you're just lining their pockets. Convenient that they don't have reviews on their facebook page, just a link to the 'glowing' Trustpilot ones (which are notoriously easy to fake)
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hey Faye,

As you say our whole business model is paying out cashback, that's how we grow our site and reach more members, we can only do that if we live up to our member's expectations and so while yes, if we're deemed as not eligible for the cashback we can not pass on anything to you but declined cashback is nearly always avoidable.

We've been online now for 15 years, saving our members millions. I myself was a member before I was a staff member and I wouldn't be here today if there was some sort of dodgy goings on as you appear to suggest here.

Facebook has changed the way their pages display and so you can no longer see public wall posts, that's facebook's changes and not ours and I wold encourage you to reach out if you have had a situation you are frustrated with so we can look to support you so you can be like our many very happy members.

Best wishes,
Matt
johnm5828
1 review
0 helpful votes
October 2nd, 2020
After two years I managed to get a very good comms link with the team and my claim was sorted out within a couple of weeks. Big thanks to Phil for making things happen. Hope future use of the site will be much better.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hi John,

I am really sorry to hear you have had to wait so long for your claim. We really don't like keeping our members waiting for a resolution but at the same time we need you to lodge a claim because we need to take that to the tracking network to dispute what they have awarded us and we need them to reply to us before we can reply back to you.

This being said, I want to look into your issue to see if we can make some positive steps forward with this and so I have dropped you a direct message.

Best wishes,
Matt
abis15
1 review
1 helpful vote
August 29th, 2020
We have now spent thousands of pounds online through this site and have not seen a single penny cashback. It has now been 6 months and nothing. I have emailed in 3 times and no response. My friend also took out a phone contract through this website on the pretence that they would receive £100 cashback. A contract they would not have taken out if the cashback was not available. And surprise surprise, NOTHING! Which leads me to be very certain that this website is ONE BIG SCAM.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hey Abi,

It is very odd for you to have made so many orders and not to have any cashback at all track to your account. It suggests there is fundamental going on here that we can help with as it suggests you're basically allowing anything to track. This can happen if you have blocked cookies, have ad blocker installed or have set your browser up as do not track. While I get it's frustrating to not earn the cashback, if you're browser is set up that way, there isn't anything we can do to control that but we can work with you to get better cashback tracking and go on to earn a lot of money.

If you do need further support, please do reach out to us. We will be happy to help.

Best wishes,
Matt
peterj546
1 review
0 helpful votes
October 1st, 2020
Save yourself the hassle - use a better site that actually do as they say. I have never had any issues with Quidco and I would recommend them over TCB.
I can't believe the lack of support over my claim - I wouldn't mind so much but it was the only reason that I chose that particular contract. Support could not care less!
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hey Peter,

We always want to proactively support our members as best as we possibly can. With claims it can be tricky for us as the reason for the claim is because we are not due the commission we expected and siaplyed on our site and so we need to ask the retailer's appointed network why that's the case. It's not the fastest system in the world and we chase up these networks as much as we can but like with the other site you mention, we need them to respond back to us before we can respond back to you.

I do want to look into whether we can further offer support here though and so I can popped you over a private message.

Best wishes,
Matt
carld366
2 reviews
2 helpful votes
September 18th, 2020
Do not trust this company! Recently contacted support regarding a cashback payout. Rather than resolving my question, they took away the cashback earned. This fraud of a service will look for any excuse not to pay cashback and thus, cannot be trusted. Use Quidco instead, a much more reputable service.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hi Carl,

The only time we will make this sort of judgement is when there is clear evidence to suggest our terms have not been met. We have to protect our other members, our retailers and indeed ourselves and this action can include closing accounts which don't appear to be playing fair with the site.

However, I will certainly review your case for you to see exactly what has happened if you do reach out.

Best wishes,
Matt
susana632
1 review
1 helpful vote
March 15th, 2020
Top cashback are today showing avis as having a really high payable rate today. We have booked a car in the USA for October with avis through top cashback and have paid in full. Now I see no my account that the cashback is declined this does happen usually when the cash back is a larger amount. They say contract not complete well ofcourse it isn't as the car is booked in the USA for October but they happily took the money now. So I am having to go through their customer services to try and resolve this which could take months as it has done with other transactions in the past. Then I still may not get it so people need to be aware that these wonderful offers don't always materialise
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hi Susan,

While the claim process can take time which is unfortunately not under our control, we will do absolutely everything we can to turn this around and get you a more positive experience.

Best wishes,
Matt
bernhardw12
1 review
2 helpful votes
August 25th, 2020
Had a very poor experience and missed out on a promised £200 cashback which was part of the reason why I decided to go for a big broadband bundle with Virgin. Very infrequent communication and no reasons were given as to why my claim was denied. Very poor.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hi Bernhard,

I appreciate when it's a large amount of cashback it is frustrating when we're not eligible and can't pass it on. We want to do all we can to support members so this is prevented as cashback declines are something that can normally be prevented.

Please do reach out to us so we can check on the decline reason as normally we do get one.

Best wishes,
Matt
johnc5208
1 review
1 helpful vote
August 26th, 2020
I have been a member of this site for over 8 years and used it regularly but the way their customer services have handled a recent claim amounting to the grand sum of £2.69 is embarrassing and insulting. I have waited almost a year and still no response from the "network" and instead of just making an offer of £2.69 and letting us all move on with life... no... respond with waffle and then offer £1.35 as a gesture of goodwill. LOL. What a joke. I'm sure the customer rep will be "high fiving" her team mates as she's saved the company just over a pound. As my membership is obviously valued at less than £1.35, I'll be having a look at Quidco from now on. Shame... and quite shortsighted from a business perspective.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hi John,

Thanks for your review and I am disappointed to hear about your experience. When a claim is declined it does mean we're not going to get any cashback from the retailer to then pass on to you. This means we could have explained this to you and passed on no money at all. Instead, our decided to offer you half.

While we always want to help our members as much as we can we do have to be careful when analysing if we can offer anything at all to support you when we're deemed as not eligible for the cashback. We have to bear in mind other members who may be in the same boat, your experience and indeed the future of our company as if we just kept on paying out money we weren't getting that isn't something that is sustainable.

I get these decisions will always be controversial, some will say we shouldn't give anything if we're not paid, others should say we should pay out money. It's a careful judgement we need to make but what we will always do is support you and other members to ensure we equip you with the information to reduce the chance of getting declined cashback.

Best wishes,
Matt
kirstye4
1 review
0 helpful votes
November 8th, 2020
Don't use them. They lie and fob you off to ensure you don't get the money owe to you. Their customer service team just send pointless responses to stall them ever paying out. Will never use again.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Hey Kirsty,

Ensuring you get as much proactive support as possible is something we're determined to provide and so it is disappointing to hear about your experiences. While as a site that passes you the money we are passed by the retailer via their appointed purchase tracking network we can be sometimes limited with the actions we can take, ensuring we do all we can to help you is something we take very seriously.

I have popped you over a private request for your account username or email so I can check out what happened with his.

Best wishes,
Matt
vickyr29
1 review
6 helpful votes
April 2nd, 2019
Write your review

This cashback site is a SCAM. I have took a car insurance policy through Compare the Market via this cashback site and offered £30 cashback (offer is still active at the time of writing yhis review) but the cashback never processed and now customercare is saying as per terms and condition cashback is not guaranteed. Is this a joke if its not guaranteed then why start a cashback site and show offers still active. Should have taken through Quidco which is very much better than this scammers and always track cashback immidiatly and pays on time. Only reason I took through this cowboys to save some more quids as through Quidco same policy was £10 expensive but still have haved me £20.
jackm380
TopCashback S. – TopCashBack.co.uk Rep
Hi Vicky,

I'm sorry that you feel this way about our website but I can assure you that we are not a scam and that we will always doing everything we can to try and recover a cashback amount that hasn't tracked as planned. In this case though, I think your review could relate to our UK website as I can see you have mentioned working in GBP (£).

I hope this helps,
Jack
seanh179
4 reviews
16 helpful votes
November 8th, 2018
I made a purchase on Flixbux via TopCashBack.co.uk for £123.96. My purchase was completed successfully with no problems. I went on my trip, again, no problems. I raised a missing cashback ticket #*******706 for this because it didn't track. There were no issues with my browser as I also use Quidco, and have had no problems with Quidco. However, you TopCashBack denied my cashback claim for £7.43 stating I didn't go through their website. If a person manually looked at the timestamps of when my trip was booked with Flixbus and when I left the TopCashBack website, anybody can CLEARLY see that a genuine cashback attempt was made... After speaking with support, they just kept copy and pasting their agreement to me with no manual engagement. This is not only frustrating for me, but I question whether they have a useful support team to help anybody at all.

TopCashBack denying me £7.43 is annoying because I could have gone through QuidCo or another website without these problems... Now, I have no chance of getting anything due to TopCashBack's technical blunder. Having contacted them via support, they didn't offer any suggestions upon fixing this cashback bug or anything, they simply dismissed it, so for some unfortunate person, this is just going to happen again

Having a similar issue with BeFrugal in the past, they offered the cashback to me despite the lack of tracking. So there are cashback websites out there which do look after their customers. TopCashBack does not seem to be one of them. Their support team didn't seem enthusiastic to help me or even sympathize with my situation. Writing this is a last resort, it's a shame it has had to come to this, but when a company refused to help, I am left with little option to share my experience with this company.
angelas209
1 review
0 helpful votes
November 7th, 2017
Topcashback is HORRIBLE! I would NOT recommend their site to ANYONE! They rarely track your purchase, and while they do give you the option to submit a claim for your missing cashback, they have a 0% success rate at giving you the money you were supposed to receive (but again, their crappy site failed to track). On top of that, you wait on average of 3 months to even hear back from them about your missing transaction. Ebates gets back to you within a few days, I love their customer service. In order to make up for their awful service topcashback has appeared to offer the highest rates for cashback - but don't be fooled, you'll only receive your cashback mayyybe 1/3 of the times you use their site. So all in all - Ebates may offer lower rates, but they almost always properly track your purchase, so in reality, you'll still earn more with Ebates. Stay away from topcashback if you don't like being frustrating with customer service who doesn't care about you or helping you.
stevew259
2 reviews
2 helpful votes
November 12th, 2017
It seems like the small ticket things track well where you get £15 or less but the insurances and car breakdown where they pay more initially track but can get downgraded. I know it's not their fault but it is frustrating. That said... it's free money!
brians145
4 reviews
2 helpful votes
July 22nd, 2015
They charged me £5 for the plus service that I never signed up for. When I reported this to them they refused to refund me even though I never used any of the plus services (as I never realised I was a member). They have unacceptable practices and evil customer service.

When I complained they basically told me they ripped off lots of other people using the same technique and to pay me back would be unfair to all the people they stole from and didn't payback.
sourg2
16 reviews
36 helpful votes
January 25th, 2016
This company keeps sending me emails. I've sent them a response requesting they delete my info; that I never subscribed to their site and consider their site as a scam / phishing...
To "unsubscribe" you have to log in. Since I never subscribed, there is no log in info.
I just delete their messages.
joes411
2 reviews
2 helpful votes
May 26th, 2015
Submit support ticket doesn't work yet they wont listen or help. They ignore twitter messages
ronalds70
3 reviews
6 helpful votes
February 19th, 2016
For online shopping it works fine, nothing spectacular. I think you have way better services.
ryanl306
2 reviews
0 helpful votes
April 3rd, 2020
Thanks to this site, I've just cashed out my earnings and got some extra (as a voucher), which has enabled me to do a massive school shopping trip for the kids (homeschooling). Very Very pleased.
matthewj279
Matt T. – TopCashBack.co.uk Rep
Thank you so much for your lovely review Ryan! :) We love that we can offer members vouchers so they can get not only free money but also extra free money on top when selecting different payout options.

Best wishes,
Matt
kareno111
3 reviews
3 helpful votes
August 1st, 2018
Well done. Extra saving keep adding up small amounts. I've save a few hundred. Somtimes you won't get anything but I shoponline and most of the website are included for 1% which is not bad. Better than nothing.
mikep275
3 reviews
0 helpful votes
March 25th, 2018
10 Pounds and Argos Voucher for 5 pounds with my link
Love website with my link you will receive 10 pounds welcome bonus plus Argos voucher, just copy and paste link in web
I saved personal over 300 from December, used for switching suppliers, insurance, home, broadband, ebay, and much MORE

topcashback.co.uk/
Ref/member*******026 use my link to get welcome bonus
traceyd13
2 reviews
10 helpful votes
December 6th, 2015
I have tried a few cash back sites over the years but nothing comes close to this one!
You can shop for everything online from fashion, food and even household bills, the list is endless.
You can also shop in your local supermarkets and upload your receipts for money back.
I bought a TV and laptop this week and three days later the crash was put into my account as fast as that.
They have an app that is simple and easy to use to, so this site defiantly gets my thumbs up... Highly recommended :)
danield21
6 reviews
12 helpful votes
October 23rd, 2012
Awesome website to earn cashback on thousands of highstreet retailers. One not to miss!

Q&A (3)

Answer:

Only used once, simply visit the customer service section and submit online. I got a response the next day.

By Ryan L.
Answer:

Yes

By Paul B.
Answer:

According to TopCashBack, they are saying Join our millions of members worldwide

By Paul B.

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About the business

Earn cashback and save money when you shop at over 4,600 retailers both online and in-store. We pass 100% of our commission to you as cashback.

Company Representative

matthewj279
Matt T.
Usually responds not within the first month

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