TotalAV

Do not use. They sent me lots of reminders that my subscription had run out which I ignored as I didn't want to continue with the service beyond 1 year. They then took the money from my account without me authorising it. I am now going to contact my bank to block them and report it as a scam/fraud. It's impossible to access your account as you get stuck in a purchase loop and they dont answer emails and calls fail.

DO NOT GIVE THESE PEOPLE YOUR BANK DETAILS!

Too many instructions and suggestions all appearing on top of one another. Made process too lengthy.

This company is a complete scam. They suckered me into the first year with a discount, then tripled their price. I canceled the service at the end of the year and found a much better service at a fraction of the cost. Despite my cancelation, TotalAV charged me anyway. I have called and emailed them 10 times at this point telling them to refund the $149 fee that I did not authorize. They are ignoring my requests and instead spamming me with sales pitches because they don't want to issue a refund. BEWARE of this company. Their services are mediocre, over priced, and they will continue to charge you without your consent.

Total AV popped up it's window asking me to "renew" it mid boss battle in Elden Ring. His health was low. I needed like one more hit. Now my controller's broken. Thanks, Total AV!

Tried to cancel and their system would not let me. I had to write multiple emails to cancel and they claimed they did. I then keep getting pressure communications to renew. Had to block their ability to bill me. AVOID LIKE THE PLAGUE!

Total AV is a Total Scam.
Took $99 from my Bank account then Cancelling my subscription.
They totally Suck and will not answer my emails
Ps.
Is ant that theft

If you purchase total av... buy it with a card you can cancel and throw away... or likr me it will take many phone calls... txt and finally closing your bank account

The incompatible software screwed my network totally. I couldn't use my internet anymore. All my internet things went offline. They refused to refund me. Do not touch if you have Mac Big Sur.
There customer service is so bad. They are nice but could not help. I am extremely disappointed.

If you want to cancel they make you jump through hoops and the bombard you with offers and threats. If you use PAYPAL they say YOU have to block yourself via paypal or they will keep charging you even if they canceled your account. GREEDY, DISHONEST, SLIMY!

So far this has been an honest, pleasant experience, I think the staff generally cares for the safety of their customers and continues to stay updated to protect us. This means so much to me "also adding that being able to talk to a live representative is awesome' especially so for we the over 60 crowd that's no longer in the loop due to the forever changing technology of today. Thank you TotalAV, as well as the associates that work for you.
Kindly,
Jeanine CA, USA

I was sent a January special from Total AV, Quote: "This means that you can now protect your computer plus 2 additional devices with our award winning antivirus at our lowest ever price, just $14.95!"

I followed the link, paid my money and yep - Did NOT get what was promised. I got 1 computer and 1 mobile device covered.

I would stay away from this company. They are worthless!

The one issue I have with TotalAV is it's insistence that all cookies are bad. It lacks the discernment to leave the ones that let web sites I do a lot of business at recognize my computer. I have had web sites I have used for years, such as my own credit union, or my Visa account, ask me to re-register my computer as legitimate. This was particularly annoying when I lost my Telegraph account when I needed it to connect with people in an organisation I needed to keep in contact with at a time when I had no cell phone. Telegraph would only let me back in if I had a cell phone.

Once you try the totalAV app, they will constantly hound you daily even if you unsubscribe you will receive almost daily ads STAY AWAY FROM THIS SITE

I may have signed up for TotalAV last year but I have no record of it and it is not on any of our computers. I received my credit card bill Friday afternoon, I called them on Monday 1st thing and was told that I had signed up for an annually renewing service last May (odd, we didn't put any new computers in service in May that I'm aware of) which I requested to cancel. So, they charged my credit card on 5/11/2020. I received the bill on 6/26/2020 and called on 6/29/2020. They are prorating the annual fee from 5/11/2020 to 6/26/2020. Apparently you are supposed to know that you have signed up for their serviced and cancel before it renews even if you don't know you have their service. There are many other services out there with higher ratings. I recommend everyone use one of them.

If they say everything is totally free, then this is only a half-truth. After you download the so-called free app, the anti-virus and firewall are disabled. You must pay them money to have them enabled. It may be a great program at protecting your computer, but I hate deceitful advertising and this is very shady, because it's not really totally free. I consider it a half-sham, but there is nothing innocent about it.

This is the kind of company that shows the tipping point for Consumer Protection against scammers is long, long over-due. Absolutely dreadful experience I wish to share with every single integrity driven human in the world - you know - the large majority of us who don't sit there plotting to scam decent principle driven humans out of their - probably hard and honestly earned - cash.
They clearly spy on your IT. I needed to clear my mac, and hadn't.
In a hurry, I saw their oh-so-helpful - not - ad - offering a FREE clean up of my mac. You know - the one where you try it and if it works - you think, hmmm, great, yes I will sign up and carry on with this lot.
Oh no you don't. Don't start thinking like a humanly functioning DECENT person. Get your eyes out in the back of your head and start looking over your shoulder.

I tried the trial, clicked the odd harmless looking button, and so on...
Before I knew it, in a flash, just like that - I had 22Gbp removed from my account...
Busy and working, I thought to myself, oh well that's cheaper/faster than my computer guy nipping over and cleaning it up for me. I have no recall of actually agreeing to anything.

Silly silly silly me.

Then, happening to check Paypal a few days later, I notice that they not only took the 22Gbp - which frankly - have no recall of actually agreeing to - and for the life of me - what that was for - the gods only know - they went and stuck their vile grasping little computerised hands into my account and removed another 40Gbp or more... 43Gbp think it was...

DAYLIGHT ROBBERS. EXPONENTIALLY WORSENED BY THE FACT I DIDN'T AUTHORISE PAYMENT TO THEM.

Ha. An email I thought to myself. Let them know am onto them - and ask for the money back. My immediate thought was 'thank god have been at home and working' - otherwise would've been months potentially and how much would they have whipped out by then? Uuugh.

I got no reply yet the usual standardised 'we have your email...' ticket - and the gall of using the pandemic as a reason as to why they are SO BUSY; yeah busy whipping money out of accounts they have absolutely NO AUTHORITY to do so - and for what - your guess is as good as mine.

Finally - days later - having asked for a date and details as to where the refund will go - they have the temerity to reply saying I have bought something I have ZERO PROOF of - some sort of mega security safety net for my mac. Well that's just a bunch of words as far as I can see as am still getting all the usual spam and nonsense and nothing has changed bar me clearing out my mac at my end which has made a difference.

They even get the figure wrong. Paypal showed me they had removed 22Gbp and then another 42Gbp ie a total of 64Gbp or thereabouts; they don't mention this in the email - the figure they cite bears no resemblance to the figure on my Paypal account. So they can't even get the facts right - they don't address how they managed to take it without my knowing authority - and then - they try and persuade me to stay. AFTER I HAVE HAD A CONFIRMATION EMAIL SAYING THAT I HAVE UNINSTALLED IT, days before... IE they can not even be bothered to look at the account properly.

You couldn't make it up. They actually make it worse by personally replying because for anyone anywhere to assume the human race is as stupid as they must be assuming is surely a human rights infringement. Oh sure - OK then - yeah why not? You just took cash out of an account I didn't knowingly authorise - for what I don't know - arguably making my mac worse - and then - when you can be bothered to reply - you want me carry on building this wonderful relationship with your brand. Why not. Do you want me to get my salary put straight into your bank account? Yeah - I thought so - great idea... But you don't need my authority for that do you? No, I didn't think so... You've probably done it already... and got to my credit cards too maybe? Why not...?

I also cleared my mac myself - deleting everything I needed to and clearing stacks of Gb - so their alleged service did absolutely nothing bar kick me up the butt and get me to do it myself because it actually seemed to make the issues ever worse...

I will be taking this one to consumer broadcasters, social media etc and Trading Standards in the US - whatever that body is. I can only imagine this must must must be a US company. Reprehensible on every level and the sort of company you would throw a party for - over its closing down.

You've been warned. This lot are the least transparent and biggest scammers I have ever come across. By a million miles.

I shall return here when they refund me. They had better refund me, but with a full explanation as to HOW they got the money from my account.

I have written 'NONE' in the box below - where it asks 'products used?' - because IF - and this is the biggest IF of my life - IF anything that actually does anything other than scam money out of my account - did land as a product I have NOT ONE JOT OF PROOF OR EVIDENCE - in fact - it made my computer worse, the moment I agreed to a 'free' ha ha ha - trial.