• TradeMe NZ

TradeMe NZ

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Overview

TradeMe NZ has a rating of 1.52 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TradeMe NZ most frequently mention customer service, buyer protection, and bank account problems. TradeMe NZ ranks 183rd among Auction sites.

  • Service
    26
  • Value
    23
  • Shipping
    20
  • Returns
    19
  • Quality
    19
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very bad experience, bad customer service experience.
How would you rate TradeMe NZ?
Top Positive Review

“Non-existent customer service”

Melissa F.
11/11/23

There are too many options that don't seem relevant to a query when I need help. I still haven't heard from the Disputes team for a month now. The cutomer service (or lack thereof) is very disappointing.

Top Critical Review

“SCAM WEBSITE”

Gigi G.
12/9/23

Do not use trademe! Not only are their fees ridiculously high but they can reverse funds out of your account with no explanation or anything! They won't answer your emails through customer service when you ask them why they took hundreds of dollars out and they don't have a contact number to call! THIEVES! Scammers!

Reviews (96)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user gigig95
1 review
1 helpful vote
December 9th, 2023
Verified purchase

Do not use trademe! Not only are their fees ridiculously high but they can reverse funds out of your account with no explanation or anything! They won't answer your emails through customer service when you ask them why they took hundreds of dollars out and they don't have a contact number to call! THIEVES! Scammers!

Tip for consumers:
TRADEME ARE SCAMMERS

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevet1585
1 review
0 helpful votes
February 17th, 2024

After years of using Trade Me with no issues, the last trade was fraudulent and the police said this was not unusual.

I went to Trademe, the police, and bank as they suggested and the result... Trademe, the police and the bank all say they can do nothing.

Apparently the Trademe account was taken over, the email account was taken over and the bank account was taken over and the money was sent from the receiving ANZ account overseas within minutes of it landing and withdrawn there in hours (from what Kiwibank advised in their recovery attempt).

Tip for consumers:
It would have been cheaper to buy new direct or to use Facebook Marketplace and do a deal in person

Products used:
Auction for item that did not exist

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissaf1529
1 review
0 helpful votes
November 11th, 2023

There are too many options that don't seem relevant to a query when I need help. I still haven't heard from the Disputes team for a month now. The cutomer service (or lack thereof) is very disappointing.

Service
Value
Shipping
Quality
Thumbnail of user riship21
1 review
0 helpful votes
September 22nd, 2022

Zero stars in my books there is no way of contacting their customer service team. If there is an issues there is no way of resolving it. The chat option is crap. I don't understand how trademe is NZ most trusted marketplace. Ordered Binoculars from trade me. Came in broken the guy refused to help me saying I must have broken them filed a dispute with trade me no one has contacted me yet. I will not buy from trade me again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks1982
1 review
0 helpful votes
March 17th, 2023

No Star- My account was locked, and I have been emailing them every day Not even a Response ;). They should call back within 24 hours, But I have been waiting for over a Week! Please don't go by fancy Ads. This Customer service is not Reachable any other way now. Unless you show up in the Wellington office. It is no longer the company of the old. Will not use that site anymore. Very disappointing.
Please let me know how to reach this company to get my refund which the Retailer is happy to pay back to my ping account.

Tip for consumers:
Don't save credit card or use ping - Retailer is happy to refund, but Ping won't refund me due to account lock. Don't confuse ping with likes of Paypal they are much more reliable.

Products used:
Ping

Thumbnail of user hamak
1 review
0 helpful votes
February 9th, 2023

Trade me is not safe as they say, they don't care about how much you get ripped off and how much you loose and always by the side of the dodgy and leave the victim alone. Trust and safety staff are not balanced and works against the victim, don't care about you leaving Trademe and say we are not loosing anything. I wonder why in the last years I see trademe making ads to get more members coz of these dodgy unbalanced yrust and safety staff. See you die slowly Trade me!

Thumbnail of user zane
13 reviews
28 helpful votes
February 6th, 2022

Usually had good experiences with trade me with sales and purchases going through just fine. Customer service can be a bit of a pain so you really have to do everything yourself, choice can be a littlie limited as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marquesalee
1 review
0 helpful votes
May 15th, 2023

Harassing me to pay for the wrong payment. Contacted Corey TradeMe Property and related department multiple times. But they didn't solve it but threaten us.

Tip for consumers:
Dismayed service

Products used:
Advertisement

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregp592
1 review
1 helpful vote
April 12th, 2022

I recently won at auction two watches, two separate sellers on trade. One arrived broken, not working when it was described as being in working condition. The other hasn't arrived 6 weeks on.
Thye have told me that they are on the case but I think my money is just gone.
Previously bought another watch, all good, and a car as described.
Won't be using this site again

Tip for consumers:
Don't bother-too many scammers

Products used:
Didn't receive the two watches that I paid in full for the items and shipping, including a handling charge.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anguss41
1 review
2 helpful votes
February 16th, 2022

When I log on to trade me it llinks to a site asking for bank account which I gave and it took funds from my account. Please inform your customers

Thumbnail of user johna909
1 review
5 helpful votes
April 1st, 2017

I live in a small rural town, and TradeMe has provided me with a convenient way to buy everything available to a big city resident from buttons to iPhones, wigs to weedkiller, without any problems. I only buy from traders with high ratings from lots of previous trades and always get great service from these traders. TradeMe's system of showing ratings of the trustworthiness of other traders stops any cheating.

A scammer got my Trademe details once and started to use my account to sell fake goods, but TradeMe's fraud team stopped it immediately.

I think the one star comments on here are all by one grouchy person who failed to follow the above precautions, and is posting the same complaint under several aliases. I have never heard anyone making these complaints. I think most people find TM pretty reliable and convenient.

Thumbnail of user robinh522
2 reviews
3 helpful votes
October 2nd, 2023

Don't use this platform as it is very unhelpful. They will accept your payment and told you the seller had been instructed to ship the goods. The next moment they would tell you they hold on the money until a PING verification code had been received. As the seller had not received the money, the seller would not send the goods. When this happened, they would never answer your emails. You will be so helpless because they don't give their phone contact. This happened to me. They have held on my money one weeks already and I still have not received the goods. Neither my bank nor I know what the PING verification code was. Like Lazada of Shopee, they should protect the sellers and buyers, not just to hold the money on for a verification code but as a stakeholder. They have no right to hold it unless the sellers agree because ithe money is for the sellers. When the buyers have received the goods in good state and condition, they should within three days thereof release the money to sellers. If there is an issue raised within these three days they should solve it for them. Trade is just useless platform not helping the buyers and buyers when there is sn issue.

Tip for consumers:
I still have not received the goods though Trade Me had received my money a week already

Service
Value
Returns
Thumbnail of user terryk759
1 review
0 helpful votes
May 4th, 2023

When you buy something and the seller takes your money and you dont get goods or hear from them, dont expect help from trademe, they give you computer questions to answer and goes around in circles and goes no where.
Tells you to fill in forms, WHERE,? Theres none
For two days ive tried to get hold of trademe,, NO GO,, STILL CAN NOT GET HELP
Totaly useless
I got ripped of for $100 by Gee Yohaz
Another thief laughing at the system

Thumbnail of user fonncyal
3 reviews
2 helpful votes
June 26th, 2023

Recently bought an item on trademe with an agreement with the seller it would be sent via a safe carrier method, after sale the seller up and sends it by a risky carrier because it was more convenient for them, without telling me til after the fact
Reported it to trademe but they dont care if sellers mislead potential buyers as long as it means they get sales, and this is the second time they have swept a report of this from me under the rug

Tip for consumers:
the seller had no reason to mislead me as i have bought from them before without issue, just this time around they decided to change terms after a sale, and trademe is unconcerned

Products used:
gijoe toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user markt1606
1 review
3 helpful votes
February 22nd, 2022

I was looking at bulk uploading images via My Products. It refused to upload images from site despite that being the products intention.

They refused to admit the problem at first, had no idea how to fix it, refused to fix it. By now months had gone by. I took the problem to Nicole Williams the apparent boss who has even less idea than someone with no idea. She told me a product manager would contact me, it never happened and she never responded when I contacted her back. This something a junior Dev could fix and test in about 2 hours.

Products used:
My Products

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrea163
1 review
1 helpful vote
August 5th, 2022

Seller sold me a fake LV wallet. Contacted TM many times they refused to refund my money and despite of I have sufficient evidence they didn't give a dam. Don't buy from Trade me it's so obviously after my bad experience there are so many fake goods listing on their site and they will not do anything to protect you even though they advertised buyer protection policy in place but it's misleading. Trade me is only interested in collects fees nothing else and when it comes to customer service its like dealing with a bunch of high school kids what a bunch of arrogant useless people.

Products used:
Wallet

Thumbnail of user rogerh74
2 reviews
8 helpful votes
June 25th, 2017

I have been mainly selling on Trademe since October 2008 and have been very pleased with our business relationship. Their security system is very good, their charges are reasonable. Their listing format and options are easy to follow as is the sales page lay out. Of late I have found their freight sections a bit messy, hard to follow and would be confusing for a novice trader. I have sold close to a thousand items and bought about six items through this sight, I only deal with authenticated traders, check their feedback rating when buying, have black listed about five traders for unreasonable attitude and always stand by my product. I have been scammed once and Trademe gave me good support and actually reimbursed my losses from their own funds. All in all a very good and happy nine year relationship.

Thumbnail of user samc386
1 review
20 helpful votes
May 12th, 2020

Absolutly horrible customer service, just deleted my account for no reason and I am a top seller on there. I now have no way of send out parcels to people who have paid, with no way contact them about the issue. None of their phone lines are working (even the one that costs $2.30 per min)
I have thousands of dollars trapped in my account that I cant get out either. Terrible thieving $#*!s.

Thumbnail of user jamesw832
1 review
7 helpful votes
May 28th, 2018

I had a solid case against these buyer that put unfair feedback on my page. I even quoted from the Consumer Guarantees Act to prove that I have met up to my obligations. I was bitterly disappointed that the customer support team did not even bother to read the points but asserted that the buyer was right. This despite my clearly pointing out the buyer did not provide evidence, but word-of-mouth claims that the item I sold was faulty. Very sad. My rating is still over 99% though.

Thumbnail of user leandrob26
1 review
3 helpful votes
February 16th, 2022

I have been waiting for more than 8 weeks for service and solution, however, none had sorted it out!

It's been good, so, I'm migrating all of my advertisements to other companies that have had better response and quality with less fee.

Thanks so much TradeMe's Team, your bad service is helping me to save money and find different flavors.

TradeMe is a legacy, New Zealand needs a better company and service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesb1769
6 reviews
6 helpful votes
August 7th, 2019

I have been trying to withdraw my money from tradeMe since December 2018 and the withdrawal request remain pending until I reached out to a recovery expert Dellj4001{AT}. Com, he guided me on what to do and helped me recover my money back.

Thumbnail of user lewish128
1 review
4 helpful votes
January 25th, 2022

Has to be the worst ecommerce site globally the new cio has to be fired destroyed a once fantastic company and turned it into absolute amateur rubbish. No support, arrogant rude customer support with a lack of competency via email, terrible site with clearly no maintenance the cio is a disgrace for ruining this site and should be redeployed to poundland stacking shelves appaling mess if I could give minus I would

Tip for consumers:
Don't go there

Service
Value
Shipping
Returns
Quality
Thumbnail of user rzzzx
1 review
1 helpful vote
May 2nd, 2017

Everything there, even something not on earth. My whole family love this site, we use it buy things, sometime its help, sometime we sell stuff on it, good job

Thumbnail of user garya737
2 reviews
4 helpful votes
March 7th, 2022

Is a good site that i have used in the past have tried to start up my own NZ trade me account but for some unknown reason the site administrator keeps disabling my account and gives no reason. I have not had problems with other trade me buyers and or sellers in the past or with Trade me. Is not fair that people can have a NZ trade me account and others cant. They probably dont answer there feedback, and or dont have a customer service plan in place for online problems.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephens1683
1 review
6 helpful votes
August 5th, 2021

Very Disapointing, had an issue with listing;
- sent several request to them, support team, no answer
- left me in the deep end
- had 2 listings, only wanted 1, same product
- charged for 2, wanted credit and help to get sorted
- lack of response is poor
- they don't care
- happy to take my money
- unfortunately have a lot of confused buyers, due to double listings
Wish there was somewhere else to advertise with
- Disgusting service

Service
Value
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About the business

Want to buy or sell? Head to Trade Me, NZ? ۪s biggest & most popular auction & classifieds site, with thousands of new & used items in a wide range of categories.

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1.5
96 reviews
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