Travel Outlook

The customer service provided by this company left me with an incredibly negative experience. The solutions offered by the employees were of poor quality, and the management's incompetence did nothing to alleviate the situation. Throughout my transactions. I encountered a multitude of issues that proved to be exceptionally draining and exhausting. Considering these factors, it is strongly advised to completely avoid engaging with this company!

Stay away from Travel Outlook. They don't respect employees and are full of bad leaders and micro managers. I actually knew coworkers who took anxiety meds just to get through this job. This is the most toxic work environment I have worked for. Moreover, internal systems don't work well which lead to obsessive hold times for customers.

My experience with the reservation hotline was absolutely delightful. The agent who assisted me was both warm and professional, making the process extremely pleasant. Her knowledge was impressive, she was able to answer all my queries without hesitation. I was struggling with finding a room online, and I'm so glad I decided to make the call. It was a huge relief to have such a friendly and capable person assist me in making my reservation.

Choose another call center. The people at Travel Outlokk are the worst. They don't respond to calls quickly and are poorly trained. I contacted them for a few vital reservations, and they messed it up. My entire trip became unfruitful and awful due to their inability to do their jobs. It was ridiculous. I am sure you can avoid wasting your time here. I am staying away!

Travel Outlook's website was outdated and promos were still on their site but they don't offer them any longer! Their r4eps weren't helpful, were rude and condescending, and the experience I had with them was awful!

As a hotel manager, I recently had the opportunity to partner with Travel Outlook for our guest reservation services, and I'm compelled to share my outstanding experience. From the onset, their team demonstrated a remarkable level of professionalism and expertise that exceeded our expectations. Their comprehensive approach to handling our reservation system was not only efficient but also tailored to our specific needs, ensuring a seamless integration with our existing operations.

In terms of reservations, we've been getting excellent comments from our hotel guests. Their crew does a great job handling the calls. This has been a positive development for our business. A very positive experience.

The remote work set is great, but all other things about this company aren't. The issues in Travel Outlook all revolve around the horrible leadership and its unreasonable targets. We are forced to reach certain goals that aren't really realistic. But the management keeps insisting them because they make the numbers look good, regardless of how it negatively affects the employees.

Their team of highly trained reservation agents consistently demonstrates professionalism when handling calls, which has undeniably translated into increased business for us. Notably, our booking numbers have risen, and we've received exceedingly positive feedback from our customers.

We especially like the level of detail and personalized services they offer to our clients. Their highly trained reservation agents were extremely professional in handling calls, and this has translated to more business for us. Bookings are up and customer feedback has been very positive.

Felt like I threw a huge sum of money for their crappy service. Don't believe they're exaggerated marketing ads that claim they were the best in the field. Those were all lies! Upon further research, after I got disappointed with their low-quality service, I found out that they're just a bunch of newbie wannabe experts who wanted to charge expensive rates to their clients.

Right from my initial interaction with their reservation agents, I was met with exceptional assistance. Their tailored approach to service made me feel truly valued as a customer. I was particularly impressed with the effort they put into addressing all my queries and ensuring that my requirements were fully catered to.

Putting their skills to the test, we made a call and were thoroughly impressed by the exceptional way in which they handled our requests. Their commitment to customer satisfaction is truly remarkable.

The one who took my call relayed all information that I wanted to know about the hotel I was eyeing. Will book with them again for sure.

These people lack professionalism, talk TERRIBLY, and are BLATANTLY DISRESPECTFUL! One of their agents forgot to press the mute button and heard them cursing and yelling while waiting on the other end! It was a HORRIBLE experience!

It was a mistake calling them because I felt their disinterest in talking to me. Their employees clearly were slacking because they were working remotely. I was assigned to a lazy sounding lady who wasn't very accommodating and I felt like I was a chore for her because my inquiries were not answered properly. I felt like she really wanted to end the call but out of "duty" and because she was the unlucky one who answered my call, felt obliged to. It was a wrong decision!

Very personalized services. The level of professionalism of their people in handling calls is something we have never experienced. They are extremely knowledgeable and got to know in detail about our business. With their help, we are able to focus our resources on what really matters, providing the best services to our clients.

Travel Outlook booked out accomodation at the wrong hotel, had to pay the price of two hotels and they failed to contact back about the complaint and after 3 months all they have to say is it's my fault and that they are training people! Seriously for a global company it is disgusting and a joke. Don't EVER book through them.

THE CUSTOMER SERVICE PEOPLE ARE AWFUL AND TERRIBLE. They don't know what they are doing or saying. It feels like they are just reading a script. It was tough to make them understand what I needed. Their arrogant attitude prevented them from admitting their mistakes. It was ridiculous!

SOME OF THE EXECUTIVES WERE ALSOR RUDE AND VERY DISRESPECTFUL. THEY WERE POOR AT COMMUNICATION, TOO, AND DIDN'T WANT THEIR REALITY TO BE HIGHLIGHTED. AVOID! BEWARE!

This company has potential given the leadership's openness to the remote work setup. However, having a remote setup is useless if you have a toxic and hostile work culture. The management has a lot of problematic people in it. Some managers yell at employees, and many of them verbally harass us. The attitude and behavior of some managers here are very problematic.

This was not our first time hiring another company to handle our hotel reservation and booking services. But unlike our previous experience, they were able to learn our business and reflect that in how they handle our calls. We also like how they constantly kept themselves updated with our rates and promotions. We couldn't be more satisfied with the results.

They act like their policies are set in stone! No room for negotiation or accommodating special requests. It's my trip, not theirs, start treating me like a valued customer instead of a nuisance!

There are extremely toxic and rude managers in this company, and they make the lives of the employees hell! They terrorize the workplace by verbally harassing the employees and humiliating us even with other employees present online. The remore work setup is useless because the management always finds a way to abuse the employees.