• True Image

True Image

Overview

True Image has a rating of 4.71 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. True Image ranks 47th among Office Supplies Other sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate True Image?
Top Positive Review

“Prompt delivery and great customer service.”

Zac V.
9/14/23

Great selection and pricing of color laser toners. I made a mistake in my ordering process and customer service was prompt and courteous to fix it. I haven't needed them yet (still on my starter set that came with the printer), but my entire order of 6 x 069H (3 color and 3 black) toner cartridges was less than a pair of these replacement cartridges from Canon. I will update here if I have any issues. So far a great experience with this company though.

Top Critical Review

“Seems a bit sketchy to me.”

Tejay N.
7/7/22

Came to the website and was told to enter a discount code to receive a free 8 in 1 USB extension. I attempted to use the promo code and it said it was not valid. Contacted customer support and they told me to just pay for it and I would get a refund. I stated that I really didn't want to purchase and hope they refunded the item. Customer support said I read it wrong ( i didn't) and that I am to just make the purchase of the toner and they would add the extension on afterward, Plus for whatever reason get a 10 percent discount on top of everything? Bottom line, I didn't make the purchase as I don't feel comfortable paying for something and hoping for a refund, nor did I like that they changed their mind midway and included a 10 percent discount out of no were. It all seemed a bit fishy to me, and I got serious scammer vibes from the customer support guy. Will not be returning.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user kevinz541
1 review
0 helpful votes
November 6th, 2021

I bought a Brother printer HL L2395DW years ago and kept on using the original consumables. Really cost me a hand and leg. Not just a time wanted to try the affordable ones, compatible toners.
That's my experience. I googled my printer model and found True Image from the ADs. $35.98 for 2! An incredible price compared to the original ones. Every goes well by now. The printing quality is not bad, and my machine does not protest. Definitely will buy more in the future.

Thumbnail of user kevink2095
1 review
1 helpful vote
July 15th, 2022
Verified purchase

I am impressed with the print quality of these replacement laser cartridges. There are so many choices to pick from when purchasing; my previous choice proved to be not so good. I ordered these based on reviews and fast delivery date. They have performed great, easy drop in just like the factory replacements would be. I am happy with the print quality and color delivery from these replacements. And their engineer Harris is very professional and helpful. The price is almost too good to believe and I will purchase another set before this set runs out. Thanks for a great product.

Tip for consumers:
If you are a looking for affordable compatible toner cartridges, True Image is a good brand you can trust. But they sell limited ink cartridges.

Products used:
Compatible Canon 054 toner cartridges

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyq19
1 review
0 helpful votes
October 20th, 2022

Love this product. A huge savings from ordering the name brand cartridges from HP. Print quality is great. I never have a problem.

Thumbnail of user wendym865
1 review
1 helpful vote
November 12th, 2021

I was a little skeptical about buying this unknown brand, but I got a set of them and after 3 months working with them, not a single issue, love the product, definitely buying more for others printers in my office.

Tip for consumers:
toner cartridge

Products used:
toner cartridge TN760

Thumbnail of user yanjiali555
1 review
0 helpful votes
October 24th, 2022

If you are a customer who usually focus on quality, I highly recommend this product. Fast delivery! Good printout quality! Desirable price. Better service! The most important thing is that it is easy to setup and convenient to use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tejayn
1 review
0 helpful votes
July 7th, 2022
Verified purchase

Came to the website and was told to enter a discount code to receive a free 8 in 1 USB extension.
I attempted to use the promo code and it said it was not valid.
Contacted customer support and they told me to just pay for it and I would get a refund.
I stated that I really didn't want to purchase and hope they refunded the item.
Customer support said I read it wrong ( i didn't) and that I am to just make the purchase of the toner and they would add the extension on afterward, Plus for whatever reason get a 10 percent discount on top of everything?

Bottom line, I didn't make the purchase as I don't feel comfortable paying for something and hoping for a refund, nor did I like that they changed their mind midway and included a 10 percent discount out of no were.
It all seemed a bit fishy to me, and I got serious scammer vibes from the customer support guy. Will not be returning.

Tip for consumers:
I don't think I trust the site at all after this experience.

Products used:
NONE

Service
Quality
Thumbnail of user zvasilinda
1 review
0 helpful votes
September 14th, 2023

Great selection and pricing of color laser toners. I made a mistake in my ordering process and customer service was prompt and courteous to fix it. I haven't needed them yet (still on my starter set that came with the printer), but my entire order of 6 x 069H (3 color and 3 black) toner cartridges was less than a pair of these replacement cartridges from Canon. I will update here if I have any issues. So far a great experience with this company though.

Tip for consumers:
Great customer service.

Products used:
Laser Toner Color High Yield Cartridges Canon 069H

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user jamest2098
James T.

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