• TUI UK

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Overview

TUI UK has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. TUI UK ranks 155th among Plane Tickets sites.

How would you rate TUI UK?
Top Critical Review

“Rude Customer Care”

Tom J.
12/5/17

Tried contacting them with a business request and got absolutely no assistance with the form of customer service. Worse yet, I mentioned we were looking to book a group cruise for over £5,600 and without the information we requested it won't be possible. Their unprofessional response was: "... No problem. We wish you all the best...^Brenda" I wonder if "Brenda" & the previous agent "Terry" realize that without customers booking cruises they'll be out of a job. Hopefully TUI management could train their staff better because they've lost good repeat business!

Reviews (1)

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Thumbnail of user tonyk27
47 reviews
137 helpful votes
December 5th, 2017

Tried contacting them with a business request and got absolutely no assistance with the form of customer service. Worse yet, I mentioned we were looking to book a group cruise for over £5,600 and without the information we requested it won't be possible. Their unprofessional response was: "... No problem. We wish you all the best...^Brenda"

I wonder if "Brenda" & the previous agent "Terry" realize that without customers booking cruises they'll be out of a job. Hopefully TUI management could train their staff better because they've lost good repeat business!

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