Turo

This should be a zero rating! I tried to cancel a rental because the description was deceptive and misleading. Turo makes it nearly impossible to call them and when you finally get through you are routed to a customer service agent in some place like India. I was on the phone for an hour trying to cancel and was told I'd get an email reply which never happened. This app and program is ripe for scammers and there are absolutely no recourse like legit car rental companies! Also you are hit with all types of fees and taxes which you can't see until you try to rent the vehicle. SAVE YOURSELF a lot of time, grief and hassle and avoid like the plague.

I originally booked this trip with a young man named Errin. I was very happy with how he let me know everything up front and it was a very easy process to reserve the car for my trip. Unfortunately there was some kind of vandalism to his vehicle from a client, and he had to cancel my trip and I got a full refund. While I highly recommend Errin, I was not so fortunate with the person who I ended up booking with, Shyarah L. I should have backed out immediately and chose someone else as I felt like a criminal the whole time during the booking process. I already authenticated myself with the turo app but she requested my ID again which I was not comfortable with. Also there was a process with the code to get into the car which I had to ask her for she did not provide that. And while my trip started at 8 a.m. she did not provide me with the exact location of the car at a Target parking lot until the next morning and for some reason she claimed there was some sort of website glitch so I ended up taking my own car on the trip because it was after 8:00 a.m. and the company still charged me the fee for same day cancellation. I provided the notes on the website and the times where we exchanged dialogue and it was after 8:00 a.m. before her information was uploaded so I should have gotten a full refund. When you do everything last minute there are always problems, and I got the penalty. Also I spoke with a representative from turo that same weekend and they assured me that I would get a full refund so they lied. She should have provided all the details I needed to get into the vehicle 24 hours in advance! Beware of Shyarah.

I would not recommend Turo to any renter. I rented a vehicle got into a very small accident and Turo is nonexistent in communication etc. You call them they give you the runaround, and through email no response at all! Doesn't matter which insurance you purchase they will not send you a detailed contract to show exactly what you paid for. From normal renting companies you have a contract with detail oriented information.

I rented a car through them and it was a good experience until the end. The car came with 100 miles free, $9.99 per mile after. I was enjoying the car and decided to go over the 100 miles, even though I knew it would be expensive. When I returned the car to the owner (host) he went on the Turo app and put the extra miles in. I was able to view the invoice right away but it said $10.49 per mile. I asked him about it and he said he only charges $9.99 per mile. I disputed the invoice and filled out all of the required fields to do so. The next day I called Turo and the rep said the charge is $10.49 per mile, I said no, the agreement shows the lower rate and I have screenshots to prove it. She said send them via email which I did. Later that day I saw that they tried to charge my card for the original invoice! I was furious! I spent two days going back and forth with them, they never addressed the proof I had nor did they call the host to verify. I had to call the host and ask him to call them which he did, only then did they agree that the lower rate was correct.
This was supposed to be a bucket list, once in a lifetime experience for me (I rented a Lamborghini) but this whole experience has tainted it.
I hope this helps anyone who is considering renting this way to research thoroughly any and all companies who provide this service.

TURO
Upon arriving at the Portland, Maine airport, the Turo team served us an enormous "SH*T SANDWICH" that ended up costing us $1,600US. They had canceled our two week reservation while we were in the air - a reservation that we had made 2 1/2 months earlier because of the well-known shortage of rental cars and accommodations in Portland during the fall foliage season. Turo's irresponsible action left us high and dry - with absolutely zero rental cars available in the Portland area. Without a car, we could not get to our reserved accommodations a hundred miles away in Belfast, and the only room available in Portland was at the Hilton at the rate of $295/night. The two week vacation that we had planned and reserved 2 1/2 months ago had just turned to "SH*T"!
The stated excuse for the cancellation was that there was a problem with a tire. But in our fruitless search for a rental car we were told by an airport official and several car rental agents that Turo was engaged in an illegal scheme of staging rental cars a the airport parking lots with an attached combination lock box containing the keys. We were told that, when the lock boxes were discovered, the airport authorities would have the car towed off the lot. Several people at the airport suggested that the car we reserved had been towed, and that the tire excuse was BS. I should note that the Turo team stepped in to"address/solved our problem" by offering us a three day rental somewhere in Maine that would begin in 12 days - the day before our scheduled flight back to Denver.
The next day, our landlady in Belfast rescued us by arranging local transportation to Belfast ($200) and locating a Enterprise rental car in Belfast (at $1,900: $1,100 more that the prepaid Turo reservation). So, by spending an extra $1,600 and wasting one day of our vacation, we were able to recover from Turo's thoughtless and irresponsible actions.

I have rented from Turo successfully twice. Both rentals were complete without any problems. The cars were exactly what I expected and I had absolutely no problem. I will definitely rent again.
HOWEVER, one reservation was scheduled to begin at 8 am. The host tried to contact me on Turo, which I did not see, and then called Turo who canceled the reservation without my knowledge (the reservation was for an entire week, and was made weeks before), without ever attempting to reach me on my cell phone. So when I checked on my rental (thinking it would be available after all I had reserved it for a week). I was informed I did not have a car, and it was already rented elsewhere.
Since then, I have learned that Turo not only had my cell number (that's how they identified my account) but so did the host. NO ONE called or texted my cell phone. The host then blamed Turo for canceling and re-booking. However, I also learned, she did not have to report that I was late, but chose to.
This could have gone so much better if they had just texted me.
She lost the week-long rental, but I found an excellent car with a really accommodating host.

On my trip, three of the four tires failed. Looked closely at the third, and it was a passenger car tire rated for a max load of 1929 pounds... on a Ford Transit 350 XLT, which weighs 10,000 pounds unloaded and comes from the factory with light truck tires. I payed for the first two tires to be replaced being assured by the owner that I would be reimbursed, and I used the spare on the third. It took Turo over two months to get back to me after telling me they were going to seriously look into the situation for potential action against the owner. Their communication at that point was to tell me that I was not liable to pay for any damages to the vehicle and that they were closing the case. I responded that they owed me over $400 for the repairs I did to the vehicle, and it took them another two weeks to issue that refund. With at least that resolved, I went in to review my trip, and was locked out. Either the organization is very incompetent, or they purposefully drag out cases that could potentially result in bad reviews for their owners beyond the period of time they have arbitrarily set as the review period. The owner of the vehicle in question still has a five-star rating. Unlike other rental companies, I a convinced Turo cannot effectively regulate the upkeep of fleets of cars owned by private individuals. As such, finding your drive with Turo may mean finding your last drive ever.

After car broke down,... I spent HOURS on Turo "helpline"... Turo will "ditch you" in situations like this...and pulverize their responsibility by only allowing phone instead of chats... leaving you nothing but unforfilled promises. Wost company EVER.

What began as a wonderful experience with Turo through Guy, went sour when we upgraded with his colleague Roman.

A day or so after we returned the vehicle on March 27 we were informed that we were being charged almost $300 for smoking in the vehicle and would never be allowed to rent with Turo again. This was based on three photographs: one with two Doritos that has slipped between the seats, another of the outside of the vehicle, and a third, which supposedly proved we had smoked in the vehicle, when in fact, it was silt from 1000 miles of travel and glacial hikes. At no point or we advised of any policy around cleaning the vehicle before returning it. Nor were we told that purchasing marijuana products which is legal in Alaska, could potentially result in us being accused of actually smoking it in the vehicle.

I am currently having to contest this claim with the bank, and after almost a month and a half Touro has still not been in communication with anybody to substantiate this fraudulent claim.

Sadly, I cannot in good conscience recommend Turo to anybody.

My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.

I have rented auto from your company since around 2015. I am terribly upset regarding your customer service Host. The Host cancelled 3 hours before my trip started.

I was notified while I was at the airport. This is totally unacceptable. This is a common issue with your company. For emergency situations there is no immediate relief. WILL NEVER USE YOUR AGAIN.

I will inform my colleagues about this disaster and disappointing event. Your company is not reliable. Refund my money ASAP

We rented a Rolls Royce from Jesus. Upon return, Jesus checked car out, everything was fine. Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app
And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info. We asked what email and gave the one that is on the app and they stated wasn't it. We've tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts. Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again

All these people here giving bad reviews clearly did not read what they were purchasing. It is clear what you are buying, your deductible is outlines right in front of you. I am a power host and have had a few claims with Turo and all have been quick and fair. Yes, I had to pay a deductible because the plan I personally selected has a deductible that was clear to me before the trip started. If you want a $0 deductible plan you can buy one, just like all other insurance products. You just have to pay more.

Was nice until I faced the theft of catalytic converter within one of the trip. If you think this is something you can control, no, you really cannot. Thanks to my insurance which paid for it. Turo made me pay $500 after all anyway.
They are saying it is a damage, not theft. So like I did it. Good right?
Turo will make you pay whenever it's your fault or not. It is not client oriented. I really do not recommend this company. It is not safe at all.
I have so many questions to this company.

The host canceled my reservation last minute,
Both the host and Toro website promise to return the money - my deposit - payment within 24 hours. 7 Days later still no money back in my account.
American Express confirmed that Turo is still sitting on my money. And the turo app almost impossible to get past the robot.
I am Very disappointed
When I rent from Hertz my deposit is return to my credit card within 24 hours.
Also most credit card or private insurance companies do not cover for any damage that might occur to the car so it forces you to buy the highest level of insurance.
I recommend you don't use this site. Unless you for sure know all of the expenses you're getting into there are a lot of
Additional hidden fees - expenses. Definitely cheaper and easier to rent from a major company in most cases.
At least make sure you pick a very good host with lots of experience and good reviews.
Otherwise I recommend do not use this site.

I found Turo cars on Kayak.com which stated the cars were available at the airport. They are OFF airport and have a hefty fee to transport the car to the airport for pickup. This is completely deceptive.

Worst customer service I have ever experienced aside from Robinhood. They do not listen, do not read the issues at hand, they respond from a general alias and are nearly impossible to reach by phone. Their call line is a joke and will hang up on you at any moment. DO NOT WORK WITH TURO. They take a huge fee and provide almost no assistance. Their timeline for damage reports are too short and they do not look at pre and post pictures of your car.

The initial rental booking went smoothly. Then unexpectedly, our flight was cancelled so, logically, I changed our Turo reservation immediately so the host would not be inconvenienced.
Because our reservation was adjusted by a day, we were suddenly charged an additional $70 delivery fee which was originally waived because our trip was 7 days. Somehow, this translates to costing more for one less day. When I reached out to Turo customer service, I got on a two hour roller coaster ride of customer service messaging on their app leading to calls to a service center that looped back to links to the billing department. Eventually, we were told that the only way we could avoid the additional charge is by asking the host to send us a message to waive it and taking a screen shot of that message. Talk about crazy and unprofessional! We will never get that time back and will obviously never use Turo again.

Owed 14.00 for Bridge tolls as you cannot pay at the bridge. Visa card used to rent car was compromised andby unautohrized purchase from another company. Card was locked. Called Turo and told them I had card locked and would get another card soon. They told me no problem we will extend the time for payment. The took the money from my APPLE PAY without authorization and I have no clue how they even knew I had Apple PAY...BUYER BEWARE they can access your cards in your phone.

Went to pick up a car. Had to uber there bc he wouldn't drop off. Car wasn't there. Guy gave me another car. Wasn't clean. Then they charged me for both. Got the run around trying to get my $ back!

Its so many dishonest vendors out there putting out raggedy cars and using Turo to steal from honest people. Never rent in Chicago

If the car breaks down you will have to pay out of pocket or with your own insurance. And the car likely will break down as these are just normal citizens renting out their cars. Most of them don't know much about car upkeep.

I spent hours on home with Turo road side assistance and never even had a human take the call. The host did return my call eventually and said he couldn't help. He called Turo and the person we spoke to said roadside assistance usually takes many hours to even answer their phone, and then a few more hours to dispatch someone.

Don't do it, it's not worth it. Use a reputable car company. You've been warned.

ON 12/29/2023 MY CAR WAS TOTALED BY A TURO ASSOCIATE IN MALDEN MA. THE CAR HE WAS DRIVING WAS ALSO TOTAL HE HIT 2 OTHER CARS. THE INSURANCE COMPANY TRAVELERS AND THE LIABILITY IS 5000 THAT WILL BE SPLIT BETWEEN TWO OTHER DRIVERS. I AM FIGHTING THIS AND ITS NOT FAIR THAT GET TO WALK WAY FROM THIS ACCIDENT AND I AM LEFT WITHOUT A CAR. THE CAR THAT FLIPPED OVER WAS THE TURO CAR AND MY CAR WAS PUSHED TO THE SIDEWALK - ALL HE WAS CONCERN ABOUT WAS HIS CELL PHONE