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Overview

Uggsonsaler.com has a rating of 1.11 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uggsonsaler.com most frequently mention credit card, and tracking number problems. Uggsonsaler.com ranks 62nd among Uggs sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I do not know that I can disputing w/ my credit card company?
  • On Dec 10,2009 I purchased a pair of Ugg boots for a holiday gift, they didn't arrive in time for Xmas -
How would you rate Uggsonsaler?
Top Positive Review

“The website is very beautiful, the shoes is nice,...”

eve c.
12/30/09

The website is very beautiful, the shoes is nice, the price is nice too, i know what i pay what i get, so i like the shoes

Top Critical Review

“Do not buy from this site”

Leora S.
9/23/10

Do not buy from this site. Total scam. Fake boots that are worse than anything you can buy at Target. For this and any other site, google reviews of the site FIRST. I did, and found this collections of complaints. But too late. I already spent the $99 on my crappy pair of boots and am trying to work out with my credit card company to see if I can get my money back. Then I'm donating my boots at the local clothing drop off. At least someone will get a free pair of boots!

Reviews (54)

Rating

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Reviews that mention popular keywords

credit card company (9) ugg boots (8) confirmation number (6) this company (5) customer service (3) return address (3)
Thumbnail of user leoras
1 review
3 helpful votes
September 23rd, 2010

Do not buy from this site. Total scam. Fake boots that are worse than anything you can buy at Target. For this and any other site, google reviews of the site FIRST. I did, and found this collections of complaints. But too late. I already spent the $99 on my crappy pair of boots and am trying to work out with my credit card company to see if I can get my money back. Then I'm donating my boots at the local clothing drop off. At least someone will get a free pair of boots!

Thumbnail of user heathers3
39 reviews
261 helpful votes
January 16th, 2010

If you are reading this review and looking for cheap uggs and think you can get them from this website or any other cheap ugg site, do yourself a favor and buy them at a real retail store. Online all you will find are sites like this that will steal your money or deliver fake uggs. I have learned here on sitejabber that if the word UGG is in the website name then the website is NOT endorsed by the real Uggs manufacturer. We need to shut these sites DOWN!

Thumbnail of user kristinas1
2 reviews
2 helpful votes
March 3rd, 2010

I should of read these comments before I ordered the shoes too late now no address where to send them back no e-mails from anyone no information about them of any kind what a SCAM these people should be ashamed and I am contacting russian mafia to go pay visit to zheng xian so she forgets her mother name after they pay her a visit mf...

Thumbnail of user mb5
1 review
1 helpful vote
January 7th, 2010

I did not receive a confirmation number. My bank account was debited immediately. I placed my order 12/13 -- no boots and they have stopped responding to my emails. Total Scam!

Thumbnail of user careyp
1 review
1 helpful vote
January 6th, 2010

This guy is a complete FRAUD! BUYER BEWARE! He said he shipped the product but to the wrong address. In reading other complaints on this site I see now that this is a way to scam people out of their money. I have reported this site to Paypal. You should report this site to your credit card companies.

Thumbnail of user maggiem1
1 review
3 helpful votes
December 30th, 2009

I ordered a pair of boots from this website two weeks ago, received a tracking number about a week ago, and finally got my boots today. They are cheap counterfeits. I recommend filing a complaint online to your attorney general. My dad called the attorney general's office this morning and they said I will most likely get my money back in a couple weeks. This website is awful. I really wish I would have read the reviews before I ordered. Good luck to anyone else dealing with this, too!

Thumbnail of user cindyk1
1 review
2 helpful votes
January 2nd, 2010

I too wish I had seen this blog prior to ordering a gift pair of Uggs on the 7th of December. After many emails sent to them asking for a tracking number, they finally provided me a number but this order tracked to Columbus, OH, not to where my order was to go (Aiken, SC). Since then, I've sent them numerous emails asking how they will remedy and when they answer, it's like they didn't even read my message... they send some sort of illiterate canned response. I just contacted my credit card company and they will act once this order is 30 days old (in 4 days). I should know better. Always be sure to check the websites customer ratings prior to placing an order. This website has no such tool... red flag!

Thumbnail of user carolm2
1 review
2 helpful votes
January 5th, 2010

Total Scam. I entered two credit card #s, since the first one I entered, the screen went blank, so I assumed the card did not take, so I entered another card #, and it gave me a confirmation. On my first credit card bill, the amount was different than the second card's charged amount, and I was charged a $2.61 Foreign Transaction Fee. I initially got a response from them when I told them I needed a different size boot, but they said it would cost $40 -$50 to return them, and then another $20 to reship the new size. I reminded them That on their site they have a Hassle Free Return paragraph... to no avail. My next step is www.ic3.gov.

Thumbnail of user sarahk
1 review
7 helpful votes
December 8th, 2009

Horrible! This website is a knockoff ugg website, as I've purchased from here, and I got no reply when I tried to cancel, they have poor language. Just stay away, unless you want some Chinese guy to steal your money, and confidence.

Thumbnail of user melindal1
67 reviews
999 helpful votes
July 20th, 2010

Add me to the list of people who got ripped off from this "company". Why oh why do not I came to Site jabber FIRST before buying?

Add me to the chorus of complainers about this retailer. Ugh!

Thumbnail of user donnal2
2 reviews
1 helpful vote
December 16th, 2009

I have rec'd my boots today {12/26} they r real and i love them. I don't know y it is so hit /miss w/this seller unless he is just starting up his business and needs some time. I still would be wary as the site doesn't have secure status and the delivery time was way off. Good luck to everyone else.

Please stay away. I was "alittle" suspicious but on the 13th when i ordered i didn't find any negatives :( now i am positive it's a scam. So much trouble trying to cx {never could} and then report to paypal and CC. Please, please buyer beware.

Thumbnail of user olgap1
1 review
2 helpful votes
January 29th, 2010

They are a hoax. They are not authentic boots. I didn't receive what I ordered and the word Australia was spelled incorrectly in the back where the fake UGG tag was placed. DON"T BUY

Thumbnail of user kariw
1 review
2 helpful votes
December 16th, 2009

Same thing that happened with jenny c. Happened with me. I got suspicious right away - no email confirmation, no tracking #. If i log into site, nothing shows ordered on my acct. I contact my credit card today and advised them. Just sick about this - i always check contact info on sites before i give out my credit card - but i got really happy about the prices - christmas presents for my girls. Please, please, everyone stay away from this site!

Thumbnail of user zoltane
1 review
0 helpful votes
January 9th, 2010

Omg do not buy anything from this website... FAKE FAKE FAKE FAKE!

Thumbnail of user omexw
9 reviews
55 helpful votes
January 7th, 2010

Well done zheng xian from Putain... youve created the worst fake ugg site going... oh heres information on the site...

Administrative Contact:
Name: zheng xian
Organization: zhengxian
Address: china
City: putian
Province/State: Fujian
Country: putian
Postal Code: *******
Phone Number: 86-10-*******
Fax: 86-10-*******
Email: *******@163.com

Thumbnail of user kevinb7
36 reviews
206 helpful votes
December 10th, 2010

It's unfair that people loose out on sites like this the best you can do is educate yourself.

Now what baffles me is why australia is known for ugg boots, obviously a well marketed business and of course great product but australia isn't a wetland it's a red rock, sunny as hell with blistering summers and i read winter isn't that cold anyway.

Wetlands, rich green paddocks that go for miles, and covered by sheep, I'm talking about New Zealand, obviously not a huge fan of marketing and or the mass's a company called canterburyleather.com make the best damn ugg's i've ever had the privilege of wearing, if your serious about getting a quality pair of boots for winter. Track down these guys. There not cheap. Mine were $200 NZD check the currency market, it comes down to about $US170 roughly. I've reviewed there site which doesn't have a store so write to them so they can help you track down a pair. The the real deal i can't stress this enough, why? Because ugg has it's own heading in the review topic list which i thinks hilarious. To me thats like having a problem sourcing a proper can opener.

Any wetland country is bound to have a renowned ugg boot brand, thats speculation but i'm sticking by it because it makes perfect sense.

I'm not affiliated with any of the sites i review and if i was i'd have to own ikea.com or something haha cause i gave it major love? Ridiculous. By you visiting a site and making a purchase does not benefit me at all. I know girls love ugg so be grateful i just solved your problem.

Thumbnail of user bettyb
1 review
3 helpful votes
August 10th, 2010

I too got ripped off by these fake Ugg-selling A-holes... but in my case, PayPal saved the day. I spoke to someone personally at PayPal (customer service number in the U. S is *******506)... I'd recommend speaking to someone personally before opening a dispute online, as an online dispute can be tricky. Here's why... PayPal will only get you your money back if your items were never received. So, for example, if you placed an order with Uggsaler.com, and you were actually sent something in the mail (even if they were janky fake uggs), then PayPal can't help you out. It's when you receive nothing from the "merchant" that PayPal will step in and get you your money back. But here's the catch: when opening a dispute online, you have to first specify why you need to open your dispute. The site gives you choices to "check" (for example, "I never received my items"or "My items are not as described by the merchant")... and if you happen to check a reason that PayPal doesn't deal with, you're automatically disabled from continuing your dispute claim. This is what happened to me, and it was a HUGE pain. SO... That's why it's better to call customer service and talk to a human. When I called, I told them everything that happened, and they explained their dispute policy to me again (exactly what I just explained above... that PayPal won't refund you if you received something "fake" or something that was "not as described" when you bought it). The customer service rep told me that one thing I could do was to refuse the package if it arrived. By refusing the package (whether that means not signing for it, or sending it back with your postman), the package is technically not in your possession. Then, after a certain amount of time passes, and with no package in your possession (technically because you refused it), PayPal can get you a refund. So, based on PayPal's advice, I decided I'd go for it. But lo and behold, I had a refund from PayPal within 24 hours. My guess is that so many people were complaining to PayPal about these fake effers in China (it was around Christmas, and I'm sure a lot of people were buying from them, that PayPal stepped in and gave refunds. I don't know if the situation would be the same with credit card companies or banks. But I can say I did get a full refund through PayPal! :)

Thumbnail of user annemariet
1 review
7 helpful votes
December 15th, 2009

My mother ordered from this website and she was prompted in the confirmation email to follow a link to pay for the ugg boots, she just purchased! This website is a scam. I have been emailing the company and they refuse to let me cancel my order when i just placed it! If you have trouble here is the main email that i just actually got a response from.
*******@hotmail.com

I have been emailing him all day and when i asked to cancel he just told me don't worry they will be there before christmas! Any one have any idea who we can contact to get this site shut down to avoid more scam on american citizens.!?

Thumbnail of user debm1
1 review
3 helpful votes
December 29th, 2009

A fraud, the claim to sell authentic UGG boots and do not. I have ordered, received the cheap copies and now cannot contact them. Although I paid through PayPal they are no help.

Thumbnail of user evec
2 reviews
0 helpful votes
December 30th, 2009

The website is very beautiful, the shoes is nice, the price is nice too, i know what i pay what i get, so i like the shoes

Thumbnail of user andreag
1 review
1 helpful vote
February 1st, 2010

I got ripped off as well. Wish I had seen this review before I ordered. $#*! suckers. Fake $#*! bull$#*!

Thumbnail of user carlab1
1 review
2 helpful votes
December 24th, 2009

I also ordered from this site on 12-10-09 havent got my boots got a tracking # that says they have been at Shanghai despatch sorting center for 3 days now. I wish i would of seen ur reviews b4 i order but didnt so i got sucked n my the prices too.

Thumbnail of user estelleb
1 review
2 helpful votes
December 18th, 2009

I just bought uggs from this company lastnight got suspicious after the weird email response asking me to pay for my boots a second time. Emailed both emails i have asking to cancel order. I guess I am going to have to wait and see what happens next. How can people do this to other people its disgusting. This was an expensive venture for me and now i'm looking at chasing around money for awhile before anything happens. Will keep everyone updated wish me luck and good luc kto all of you fighting

As of 12/31 2weeks since my order no boots 2 different tracking numbers one delivered to michigan the other still in shanghai since 12/22. They keep saying theya re coming won't give me a return address. I've filed a dispute with paypal don't know where that will go. Don't buy from this people

Thumbnail of user bettev
2 reviews
2 helpful votes
October 15th, 2010

Well, I did it too! When something seems to good to be true, it usually is. I ordered 2 pair of classic short boots. The boots that came were at least one size too small, immitation lining, very stiff bottoms, not UGG like enough. You would think if these people were going to immitate the real thing, they would try to make it better. The tag in my classic short boots said classic tall. They didn't even get the label right.
I have learned a very expensive lesson. I hope that someone knows how to get rid of these kind of companies. I contacted pay pal and they couldn't help me. Shouldn't a warning come up when pay pal recognizes these fraudulent companies?
I guess that makes me mad enough to not use pay pal again. If I had only used my Amex...

Thumbnail of user loris1
1 review
1 helpful vote

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