UIS Australia has a rating of 2.57 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UIS Australia most frequently mention holiday visa problems. UIS Australia ranks 193rd among Immigration sites.
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When it comes to family visas, UIS Australia truly stands out from the rest. Their team of compassionate and experienced immigration experts understands the importance of uniting families and goes above and beyond to ensure a smooth and stress-free application process. They handled my wife's visa application with utmost care and professionalism, keeping us informed throughout the journey. We are now living together in Australia, thanks to UIS Australia's excellent services.
Same as some other reviews, I was promised over the phone help woth accommodation and finding a job, was also told I have support woth this for the entire year, now I have the visa...already paid £2500 for that which is ridiculous. I am now being told these services are extra and I need to pay more for them, they lie to you on the phone and you don't get anything from them, just get the visa yourself! Absolute shambles, bunch of scammers! DO NOT USE THIS COMPANY!
Same as some other reviews, I was promised over the phone help woth accommodation and finding a job, was also told I have support woth this for the entire year, now I have the visa...already paid £2500 for that which is ridiculous. I am now being told these services are extra and I need to pay more for them, they lie to you on the phone and you don't get anything from them, just get the visa yourself!
Absolute shambles, bunch of scammers! DO NOT USE THIS COMPANY!
Horrible scamming company, please please do not waste your time and money. They try to change €1,000 for Australia visa? I stupidly gave them €380 and with no refund. Absolutely horrible deceiving young people trying to move to Australia, you should be ashamed of yourselves!
Fraudulent scammers, tried to charge me nearly €1,000 for my application to move to Australia and refuse to give me a full refund. They're extremely hard to deal with as well, constant phone calls and unhelpful through emails. Please don't waste your time! I've been put off applying to a legitimate company now as these scammers took €380 off me. So sad scamming young people. And when I said I'll report them to my bank they instantly offered me a refund but only of €280.
Tip for consumers:
Fake
I heard a lot about UIS Australia and saw a lot of good reviews too so they were a pretty easy choice, even though they are more expensive than other companies. They helped me apply for my 190 work visa which finally got approved after 2 years! (not their fault of course). I appreciate the time and effort they put into my case and they really deserve all the credit.
When it comes to family visas, UIS Australia truly stands out from the rest. Their team of compassionate and experienced immigration experts understands the importance of uniting families and goes above and beyond to ensure a smooth and stress-free application process. They handled my wife's visa application with utmost care and professionalism, keeping us informed throughout the journey. We are now living together in Australia, thanks to UIS Australia's excellent services.
They promise a pack of lies, turning the same topic over and over again, then disappear without providing any of the services offered. In my case I never signed the contract and they only offered me a paltry refund of USD 120, of which I still have not seen a single cent to date. It's been about 6 weeks now and no response from this company of scammers. Please, if these people call you offering you some type of VISA, DON'T BELIEVE THEM ANYTHING, IT'S A SCAM. I really regret not having read these reviews before giving my money to these unscrupulous people. I just hope that one day they return the promised money.
I leave proof of the refund promised by this unscrupulous company.
Tip for consumers:
DO NOT TRUST ANYTHING THEY PROMISE, OR THEIR HORRIBLE SERVICE.
UisAustralia made my journey to Australia seamless. Their in-depth knowledge of AU Immigration and their professional approach ensured that every document, form, and requirement was met without a hitch. They truly are experts in their field.
I just wanted to say how thankful I am for choosing your consultancy for my immigration needs. The personalized attention and expertise of your immigration experts really made a huge difference. They were there for me every step of the way, from visa applications to helping me settle in Australia.
These people from UIS charged so much for the service fee in order to start the process and took them around 2 months to finalize the first phase of the application, soon after, they are asking for another fee to send in the application to the government and adding an additional government fee which is borderline ridiculous, just for an Australian student visa. We tried to ask for a refund after this, but they profoundly refused. Total for all of this, i would say that's 900 USD out the window
Tip for consumers:
Don't use it, seriously, don't even touch it
Dear Adam,
Thank you for sharing your experience with us. We are sorry to learn about the disappointment and frustration you experienced with our services.
Would you kindly provide your case number or phone number? This will help us locate your account and try to resolve the issues you encountered with our services.
Unfortunately, based on the information in this review, we're unable to locate your account with us.
We hope to hear from you and assist you soon.
Kind regards,
UIS Australia
Choosing them was the best decision I made for my immigration journey. They not only expedited the process but also ensured I had a smooth experience throughout. Their immigration experts are top-notch and genuinely care about their clients.
Paid for a service to assist in my application to Australia, which they provided. I'm not disputing this, even though it cost alot. However on the 28th of October 2022 I paid $4233.31 Australian dollars to cover the government cost to apply for a residence visa once I received my invitation to apply. Unfortunately I never received an invite and on the 7th of November 2023 I asked UIS to remove my EOI and requested a refund for my last transaction of $4233.31 because UIS were just withholding this fee until invite. As I wasn't invited, my fee was not used. On the 8th of November 2023, UIS replied (Daniel Kennedy) but would not process request. On the 15th November 2023 I requested a refund for this transaction again. On the 21st November 2023 I requested for the third time. On the same day, Daniel Kennedy said he would pass the matte onto his supervisor, even though he is the senior accounts manager of UIS Australia. As time passed by, I decided to raise a transaction dispute through the card provider Visa which was rejected due to the merchants proof of service, which I am not allowed to see. I raised a review on a different website explaining this same issue and UIS publicly replied to my review apologising but also stating that my transaction was refunded 2 months ago, (i have attached their reply below) this is a blatant lie and published to make them look sincere. I hope UIS can sincerely reply to this review and provide a refund as is my right.
Once I completed my high school education, I tried applying for
A student visa over and extended period. I tried doing it by
Myself and also through some consulting services. In the end, I
Ran out of money without achieving my goal. Just as I was
About to give up on it, I came across UIS Australia, and indeed,
They assisted me in accomplishing my objective.
Dear Marinella,
Thank you for your kind review of our services!
We hope that you enjoy your time in Australia, and please let us know if we can assist you with anything else.
Kind regards,
UIS Australia
They give false claims as to what they provide. Stole a thousand dollars for me and have been insufferable, incompetent, and down right unkind denying me my money back. A thousand dollars is so much money that I saved up for ages in order to make this move to Australia. Do not waste your time, effort, or money on this fraudulent company.
Tip for consumers:
NEVER USE THEIR COMPANY.
Hi Celeste,
Thank you for sharing your experience with us. We're sorry to learn that it hasn't been satisfactory.
Our records indicate that your case is being handled by the Customer Relations department. We will investigate your complaint and reply back as soon as possible.
Thank you for your patience,
UIS Australia_________________________
Update 07/08/2022:
Hi Celeste,
Thank you for your patience while we were looking into your case.
Our records show that no promises such as housing and a job were made during your phone call with our representative. In addition, the purpose of the service you purchased was explained to you as part of a standard call. Further information about this was sent to you from our Customer Relations department.
However, we understand that misunderstandings may occur sometimes and we hope to reach a suitable resolution with you soon.
Kind regards,
UIS Australia
I hired this company to apply for the work holiday visa for my son August/22. On 08/28, the amount of $1,250.00 (Australian dollar) was charged to my credit card. While the application documents were being gathered, my son died. I contacted the company to request a refund, since the contracted service was not carried out.Communication with this company is terrible. They don't answer the phone or return calls.I received some emails from Ms. Gabriela Daniels (customer relations manager) requesting my bank account for the refund on 04/18/23, since the refund on my credit card was not possible. I sent all the requested and till now, the refund has not been made, as well as all the emails I sent after this day have not been answered. A total disregard. I do not recommend this company.
Very touching and polite response from this company, but resolution so far none. If my case would be a priority, by this time the return of the money would have already been effected. However, a week passed and no action was taken. I reiterate once again my total disappointment. I feel cheated and therefore do not comment on your services in any hypothesis.
Tip for consumers:
After all this time, many calls, emails and clain, finally the money is on my bank account.
I would like to know, why it took so long.
Dear Roberta,
We would like to express our deepest condolences for the loss of your son. Our thoughts are with you and your family during this difficult time.
We sincerely apologize for any inconvenience you have experienced during this time. We take customer feedback seriously, and we will investigate this matter thoroughly. We have taken note of your concerns and will prioritize resolving the issue promptly.
Once again, we extend our sincere apologies for any distress caused, and we appreciate your understanding and patience. We value your feedback, as it helps us improve our services. Kindly bear with us as we look into your case.
Kind regards,
UIS Australia________________
Update 23/05/23:
Dear Roberta,
Please note that your refund was issued to you 10 days ago and it should reflect in your account. Please check this with your bank.
Kind regards,
UIS Australia
Do not use this company I work for a lawyer firm in UK and applied for my partners visa all my calls recorded due to my occupation as I deal with several clients.
This company advised payment will be taken Aus dollars and in UK pounds 513 gbp turns out when I realised they lied I have phone prof also email proof which they try to discredit my system that my emails has a document print auto so they out cheating customer.
I asked for full refund for their dis honesty and have been ignored no service has been provided but theft of taking more than advised would be taken.
They have been reported to international fraud department and Australia gov home affairs to have them removed from Omara as they don't represent a real intention to help visa control.
They ignore my emails to refund me so action is necessary.
Please do not use this companie
Tip for consumers:
If I could give no stars I would very poor
Dear Jeyla,
Thank you for taking the time to share your experience with us. We deeply regret that your interaction with our services did not meet your expectations.
Upon examination of your case, we acknowledge that there might have been a lapse in communication during your standard consultation with our representative. We understand your frustration and want to sincerely apologize for any confusion that happened in terms of the fee involved. We do want to clarify that, subsequent to your consultation, a detailed service agreement was sent to you outlining the details of the service and the corresponding fee. Transparency and clarity are of utmost importance to us, and we have noted your feedback to ensure situations like this do not happen in the future.
Regarding your query about our registration, we would like to clarify that we collaborate exclusively with licensed immigration consultants under MARA. This is also clearly stated on our website. If there was any ambiguity surrounding this aspect, we apologize for any lack of clarity.
Our customer relations department is currently investigating your case to identify where improvements can be made and to offer a satisfactory resolution. We greatly appreciate your patience during this process. Should you have any further inquiries or concerns, please do not hesitate to reach out to our customer support team.
Thank you for bringing this matter to our attention, as it allows us to continually refine our services.
Kind regards,
UIS Australia
Stay away from this company all they do is manipulate you into paying thousands of pounds or dollars. They just want your money plus they are very rude and refuse to give refunds. I was scammed into paying £3150 they wanted me to pay an additional £2000 but my bank stopped the transaction and alerted me to the scam. You don't need this migration service to apply for a visa my bank told me it costs £360 for a student visa and yet this fraudulent company will lie and say you need them to get an Australia or Canadian visa. Do your research BEWARE.
Tip for consumers:
Watch out for scams like UIS Australia
Hi Mica,
Thank you for sharing your feedback with us.
Would you kindly provide your phone number or email address? This will help us locate your account and attempt to resolve any issues you encountered with our services.
Alternatively, you can reach out to us at support@uisaustralia.com or +61-8-715-01857.
Kind regards,
UIS Australia
1. It is questionable if UIS Australia is actually based in Australia, Bulgaria, or elsewhere.
2. I got a phone call from 006-61-8-7170-5624 at about 5.30 pm yesterday, Sunday, 2022-09-25.
3. After so many frivolous questions and answer sessions, I was told that the first stage is over.
4. Having confirmed earlier that I have some liquid savings in my account, I was asked to provide my BIN (bank identification number). My curiosity and inquiry were prompted, and I asked the caller again why he was asking for my bank card details. He said I needed to give them the first 6 digits of my bank card... At that point, I knew these were simply unintelligent scammers operating from a remote location, probably but not definitely Australia, as confirmed by the address I saw on their webpage. I had to stop the call immediately. Kindly beware of anyone asking for your bank card details over the phone. For Christ's sake, what has a bank card's 6 digits got to do with the eligibility check of someone's immigration status in Australia? Everyone is not as dumb as you guys! Stupid!
Hi Okey,
Thank you for sharing your experience with us.
We would be happy to address the matters you brought up and hopefully offer some clarity:
1. UIS Australia's HQ is based in Australia. However, we have fiscal offices worldwide to accommodate VAT requirements, as we work with an international clientele.
2. As an online venture, UIS Australia works with a VoIP (Voice over IP) telephonic system. This system contains more than 100 land-based lines. The reason we use this system is to try and minimize or prevent our clients from paying fees when accepting our calls. However, our phone number which you can always reach us at is +61-8-715-01857.
3. Would you please reach out to our customer support team at support@uisaustralia.com? We would be happy to learn more about your experience and possibly make improvements where needed.
4. Your BIN number identifies whether you have international banking capabilities, and helps us prevent fraud and identity theft. You can read more about this process here: https :// www.investopedia.com/terms/b/bank-identification-number.asp#:~:text=The%20BIN%20helps%20merchants%20evaluate,cards%20and%20prevent%20identity%20theft.
We hope that we were able to clarify your concerns. Please feel free to reach out at any time if you have any further questions or thoughts. We would be happy to assist you.
Kind regards,
UIS Australia
Be careful they are not able to give all the informations. I don't call you back when you need. I am actually in australia i asked for a call since two weeks with no reply and i paid 5000 euros for my visas. So if i have one advice: choose another one
Hi Deborah,
Thank you for sharing your experience with us. We're sorry to learn that it hasn't been a positive one.
We are looking into your case and will reply back to you as soon as possible.
Kind regards,
UIS Australia
I can't express how grateful I am to UIS Australia for their support in obtaining my working visa. They turned a potentially stressful process into a hassle-free one. Their commitment to their clients' success is commendable.
I was asking for a permanent retirement visa for Australia. On initial call Ms. Clara Miller told me – after she got my details – the chances for me would be very good and UIS would certainly find the correct visa out of 60 visa-options. Stupid me payed 990 US$ and I was transferred to Mr. Daniel Kennedy who collected more details for an 'evaluation'. On the phone he assured me that my chances to get the desired visa would be 97%. In the e-mail correspondence he corrected it to 97% in general.
I became suspicious as my Questions have not been answered. I am 60 years old, since 4 years retired and was asking for a permanent visa. Instead I was offered a student visa for a temporary stay. What a joke. I felt betrayed and requested my money back. UIS offered to pay 200 US$ back which I refused. There is much better service for around 50 Euro available from MARA-Agents in Germany or anywhere in the world and the info for my case could be given within a minute.
Now I am complaining with MARA, the official immigration service: mara.gov.au
It looks that UIS was at least in my case a total scam.
Hi Matthias,
Thank you for providing additional feedback about your recent experience with us.
We are sorry to learn about the disappointment and frustration you experienced with our services.
After reviewing our records, we found that your case is being handled by your dedicated customer relations manager.
If you have any further feedback or questions, feel free to contact your customer relations manager or our customer support team.
Kind regards,
UIS Australia
Please listen when I say do not use this website. I kindly asked them for a refund as I was unable to go to Australia I only used an hour of there time and was willing to pay them for it and the rest back as a refund they charged me 660 dollars for a hour so I agreed once the other 1550 dollars would be refunded and to which we both agreed and signed documents. Still waiting for a refund nearly 8 months later all I get is excuses every time I contact them now they want to give back the money as a service which I can't use. Seriously don't use this site I have all the emails to prove this company is a joke
Tip for consumers:
Please do not use this website
My friends and I applied for a Working Holiday visa through UIS Australia and got excellent services! It felt like they made everything easier and faster for us. Highly recommended.
Hi Cole,
Thank you for your kind review! We're very happy to have been able to help you and your friends.
Kind regards,
UIS Australia
I needed to request a working holiday visa (417) from Italy and my only mistake was to lean on this company without doing research on my own before.
I had a phone interview in which they asked me to pay 900USD just to find out if I was eligible for this visa. Furthermore they asked me to pay another thousand US dollars to obtain this visa and there I stopped and started informing. I found out I should have requested the visa on my own and pay just 300€ (327USD) and attach a copy of my passport, and that's what I did.
When I asked for a refund for the money I already spent they told me they could give me firstly a fraction, then I was able to negotiate half of them and freeze my application for the future (which I'll never complete). I accepted these conditions just to put an end, they told me to wait 45 business day for the refund to be transferred and when I complained 60 business days later they told me I had to wait another month at least.
A really great company if your intentions are to waste money...
Hi Matteo,
Thank you for sharing your experience with us.
Based on this information, we understand that the service you may have purchased was a Visa Evaluation, which is an in-depth analysis that allows us to determine the most suitable immigration pathways for our clients. Experience has taught us that our client's best chances of successfully immigrating to Australia are by starting their process with this analysis. However, it seems that you were interested in a specific visa and that this was not a suitable service for your goals.
We would appreciate it if you could share your case number or phone number with us in a direct email to support@uisaustralia.com, so we could look into your case and try to resolve any issues you encountered with our services.
With the information we have in this review we are unable to locate your account with us.
Many thanks,
UIS Australia
This is a scam! I gave them all the information I needed. They said I was fine and they would send it to the embassy. They asked for more money with an explanation that didn't make sense. I asked them how it was going the first time they told me I needed more paperwork. Weird because they already told me they turned in my file to the embassy weeks ago but okay. I emailed again to check in and she said to be patient do why the third time when I email about advice on moving and jobs I could get did they tell me then never submitted my application. Two months they lied. They stole 3000 dollars from me and this whole process took 5 months. Go straight through the embassy. They have people ha can help with any questions you may have. It will take less time and a lot less money.
Tip for consumers:
Go straight fromm the embassy website. They can answer any questions you may have. They are quicker and way less expensive.
Hi Kaitlyn,
Thank you for sharing your experience with us.
As this is the same review you posted previously, we are reposting our reply. If this is no longer relevant, please disregard it and let us know if you require further assistance.
Looking into your case, we found that you have not completed the 956 forms yet, sent to you by the RMA agent. This is a crucial document that you need to complete before submission. In addition, we saw that your account manager sent you a reminder today.
If there are any other issues you encountered with our services, or if you could clarify the reason for this review, please reach out to our support or immigration teams and we would gladly assist you.
Kind regards,
UIS Australia
UIS Australia has been helping us get our Permanent Residency for Australia. They have been great, and we never faced any sort of issues with them while working with them. Their team understands this process and explains it well. We're very happy so far.
Hi Matthew,
Thank you for your kind review!
Kind regards,
UIS Australia
They are not trying to help. I called them to know how the process works as I need to know the savings I should have. Instead she was focusing on me to pay money for the evaluation documentation and when i said in the end i need time because I don't wanna apply now, she started being rude and told me that she didn't want me to come to their country and she will help those who is really serious to come there.
Hi Koshahila,
Thank you for sharing your experience with us.
We are looking into the matter and will reach out to you as soon as possible.
Thank you for your time and patience,
UIS Australia
Australia welcomes thousands of immigrants every year – and for good reason: democratic and immigrant-friendly policies, a strong economy, and generous social benefits make it an ideal place to raise a family, develop a career and enjoy a comfortable lifestyle.
Register with UIS Australia today and we will accompany you towards obtaining your Australian visa.
Hi Durrell,
Thank you for your feedback. It was a tough journey but we made it! We wish you all the best and good luck in Australia.
Kind regards,
UIS Australia