Umi Tea Sets

I ordered a travel set, tea and a Lion mug for Christmas gifts in mid November and received the items within 10 business days (China to Canada). The quality was outstanding and I collect fine Chinese porcelain. After my daughter opened her gift, two of the three cups were broken. A week ago, I notified Umi and sent pics. Today the new cups came. Fast, polite service. I can't wait to buy from them again

Excellent customer service and exceptional quality teaware. With help from a customer service representative, I selected and purchased my first Yixing teapot and a fair cup from them. Upon arrival, everything was packed super carefully and arrived in perfect condition. The fair cup is made from quality glass, not too thin walled, and the teapot is beautifully crafted.

I will be returning as I build my collection of teawares. Thank you all so much for the great experience!

Really good online tea business for different types of tea and tea making equipment and worldwide shipping too.

They do have knowledgeable customer service and make the buying experience enjoyable!

I've tried their loose leaf tea and have been looking at all the other delicious flavours.

All their items are well packed and have good options for shipping & refunds.

I ordered the Glass Teapot With Water Steam Infuser last November right before the holiday/Christmas season as a gift for my sister. The item was then delivered to me pretty quickly in less than a week's time in great packaging that kept the glass teapot safe. I gave the teapot to my sister for Christmas and she loved it. She used it right away after opening it up. It was easy to use and the tea she used to test the teapot came out delicious.

I have nothing negative to say about their company at all, they arrive fast, its a fair price, and NOTHING was broken during the travel, so I could not be more pleased by this company.

Umi Tea Sets was very quick to ship and send my order. The quality of the tea pot and cups I bought were great and they were packaged safely so they would not break. I chose Umi Tea Set to buy my first tea set since I am getting into learning about tea ceremony and tea, and so far after using the set for a few months, it has held up nicely. I had no problems and would recommend Umi Tea Sets for anyone starting out interest about tea and tea ceremony. The tea cup set was also nice (see picture included for which tea cup set I got), I could see wanting to gift it to a friend since it comes so nicely packaged and for a decent price. The website seems to have good discounts often as well, another reason to enjoy. I had no issues with their service, even though it came from China, it shipped within a couple of days and I received my package within 2-3 weeks in the US. Again, all in all I would recommend Umi Tea Sets to buy tea ware from, and would use again to get my own tea ware.

Recently, I purchased the Keemun Black Tea Small Caddy set. I loved the taste of tea. I find that with every purchase that I have made from Umi Tea the quality of the product always exceeds my expectations. I like how the customer services representatives get back to you so quickly if you have a question about your order. Once when my order got lost in shipping, I contacted customer service and within fifteen or so minutes they got back to me about the issue and refunded me my entire payment for my lost order. I don't know how many places do that, but I'm thankful that Umi teas did. It made me want to order from them again, which I did. Each time I have ordered anything, they have not disappointed. I also like the variety of teas as well as the information about each kind of tea. I love how they have pretty much everything you'd need for tea. Everything from wedding tea sets to tea accessories such as tea utensil sets. Most of all, the site is so meticulously informative about each product. Anyone who likes to know what they are buying would definitely like to use this website.

I bought a set from the brand for my partner's birthday. It came just in time and it's such a beautiful piece of art.

My order was extremely late took over month to arrive. They didn't even send me an order confirmation, I had to bug them to provide me with a tracking number. When I opened to the package, I noticed that a lot of the ceramic pieces had shattered during transit. Not only that, but certain items were just left out (e.g. Sending only 1 quantity of multiple items).

What got me the most was a bait-and-switch on items in a complete tea set. They sent a completely different tea tray than what was shown in the listing, and it didn't match the set at all.

When I contacted the merchant, they told me to ship the package back to them at my cost (the cheapest option was well over $100 USD for service back to China) and refused to do anything else other than fight my dispute with the credit card companies to the bitter end.

Avoid this scam site at all costs, not only are their products low quality, they are disingenuous and will not offer any customer service on the items that you order, even if it's ENTIRELY THEIR FAULT!

I Ordered a Glass Teapot with a brown stem and love is so much! The glass is high quality, it's sturdy and heat resistant. It is really good with loose leaf tea as it has a very nice glass strainer. I would definitely order from them again.
It is good for one to two people I would say.

Thanks!

Last year, I bought a bamboo tea table from Umi Tea Sets and have since used it every day for gong fu brewing. The shipping and customer service were great and I'd definitely return to their store for more teaware down the line.

I purchased a glass marble tea set and a small single tea pot, however, when it arrived the teapots handle had broken off. I contacted the company and within 1 day to ask for a replacement and within one day they were able to process the replacement. I love my tea sets as they are as lovely to look at as they are of quality to use.

I had been looking for a chinese teapot for some time and decided as part of my chinese zodiac year of the dragon to look for a dragon teapot. My intention is to collect nine different dragon items thoughout the year (inspired by nine dragon scroll) and hoped to have a dragon teapot in my small collection.
While searching I came accross Umi Tea Sets on Instagram, now I dont usually purchase anything from instagram adverts but I decided to check out the Umi website.
I am so glad I did, the large choice of tea pots was impressive and there were several dragon teapots.Dragon heaven.
I eventually decided to buy the Yixing Purple Clay double Dragon playing with beads teapot from UMI TEA SETS.
The set took about 10 days or so to arrive. Opening the box was a lovely experience in itself, it was received inside a presentation wooden box with a colourful silk protective travel cover.
The artisan workmanship of this tea pot is truly incredible, it's a piece of art in its own right.
I can tell it's been made with passion and precision, it feels just right when I lift the teapot.
The hardest decision I've had so far is should I use it or display it?
I've been so happy with my teapot that I am considering buying a second dragon teapot but could that spark a teapot collection? Oh nooo.
Thank you Umi for my teapot
Thank you also for an easy transaction from buying to receiving the teapot. The hadwritten certificate adds to the whole package.

I ordered a hot plate to use in the US with a kettle I'd purchased elsewhere and found that it took almost 30 minutes for the water to boil. Apparently the hot plate required a 220V outlet, even though the plug was compatible and there were no obvious electrical issues. I had ordered from a page specifically geared toward US customers but there was no mention in the description of the power requirement. The seller offered a full refund if I shipped it back but it would have cost $60+ to ship a $74 product back to China. The seller offered to refund $15 if I wanted to just keep it. I wrote a review on the company site warning other US customers but it has not been posted.

One of my dear friends was about to leave the country to pursue further studies abroad, and one of the things I knew about her was that she loved tea. I was looking for an elegant gift that would mean something, and of course, it should fit within my budget. After a long time of research and choosing between options, I found Umi Tea Sets and set my heart on the Japanese Mountain Sun Travel Tea Set.

An excerpt from its web page: https://www.umiteasets.com/products/japanese-moutain-sun-travel-tea-set
"The Japanese Mountain Sun Travel Tea Set uses coarse pottery as the raw material. The initial tea set is made by grouting and blank repair process, and then the glaze is made by traditional manual glaze spraying process. The super large capacity design of the teapot allows you to share tea or taste tea youself several times at one time. The built-in clay inner strainer separates the tea from tea leaves, making the tea clearer and tastes better. The practical handle design, combination of porcelain and wood, the connection of handle is natural and stable. The distant mountain glaze pattern, on which the distant mountain scenery is painted, is beautiful and gorgeous. The tea pot has good sealing performance, which can effectively lock the original flavor of tea, so that you can also drink mellow tea on the journey. The tea set is equipped with a travel bag, which is convenient to carry and make tea."

The design was classically beautiful, and it was small so it was easy to transport. I also got a discount for it. The transaction was easy and smooth, and the item arrived in time before my friend left. She loved it! Thanks to Umi Tea Sets!