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UNice has a rating of 3.69 stars from 192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention great quality. UNice ranks 5th among Wigs sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 days
6,547 reviews
No critical highlights yet
I just recently purchased this wig and I'm IN LOVE! I feel more confident because the wig is such a great quality and soft! My wig had no shedding and was super easy to install. Thank you so much Unice! I will be purchasing another real soon!
I ordered a 26 inch wig and paid for express delivery so all together I paid 336.00. After I made the purchase they emailed me that they didn't have the 26 inches in stock. Now that info should be available and updated on the app to give customers a different option to choose from. It's now been 5 days since the order and I haven't received the refunded price difference or the wig I paid express for. Express shipping is 1-2 days I wanted to order others but I'm glad I waited to see how this turned out first.
I just recently purchased this wig and I'm IN LOVE! I feel more confident because the wig is such a great quality and soft! My wig had no shedding and was super easy to install. Thank you so much Unice! I will be purchasing another real soon!
I ordered a 26 inch wig and paid for express delivery so all together I paid 336.00. After I made the purchase they emailed me that they didn't have the 26 inches in stock. Now that info should be available and updated on the app to give customers a different option to choose from. It's now been 5 days since the order and I haven't received the refunded price difference or the wig I paid express for. Express shipping is 1-2 days I wanted to order others but I'm glad I waited to see how this turned out first.
Tip for consumers:
They will let you make a purchase without telling you that specific item isn’t in stock there is no phone number to talk to customer service so if your ok with a website where customer service can’t be reached then this is on is ideal!
Products used:
Cosmetics
I got my wig last week and installed several days ago, it looks stunning and gorgeous! And the hair is really soft and smooth, when I touch the hair, it was like silk. Loveeeeeeeeee
BTW, their customer service is really helpful! I bought wrong one at first place, they helped me change to the one I want! Absolutely buy again! Highly recommended!
Tip for consumers:
fast shipping and so much free gifts to me!
I ordered a wig almost 2 weeks ago and even paid 35.00 for express shipping and still waiting for the wig. Then Unice sends me a discount for another wig for 60.00 and I ordered it and even provided me with a tracking number through usps. I went on the usps website to check the status it says label still not created. Was I scammed? Did I just lose 200 dollars?
Delivery was quick. The hair does not shed much and blends with my relaxed hair. Very easy to put on and take off. Will definitely buy another wig from unice!
YouTube videos of people using it easily so thought to try it.
Reviews were good.price was good for the length.
UNICEF has made it so simple for me to get up and go. My wigs are great quality and long lasting!
Because their customer service is A1
Because it allowed my to just get up and go. Minimal styling.
DO NOT order anything from Unice. When there is a problem, they will not refund you and make up a lie not to. I literally received a wig that did not look like the picture and sent it back THE SAME DAY. They said they could not refund me because the hair smelled, and the texture was changed?!? When? How? HELLO? THEY are the ones who sent me smelly bad hair. That is why I sent it back! Liars and frauds. Beware.
Products used:
Wig
I am very happy with the hair I ordered. It's lightweight, soft, and fits great. Highly recommend purchasing this hair versus other sites like Luvme hair.
Tip for consumers:
I'll order from here again.
Products used:
Bye bye knots 14in spring wave style
It's my dream wig!
So beautiful and shiny hair! I love the pre-plucked hairline, so natural, just melting very well with my scalp. Love it, great quality
I got so many compliments! 10/100 must recommend!
The unit I purchased has to be the worst hair I ever purchased. I wore it for less than a week. The lace was patchy and the hair was matted. The color was the only thing I liked. I should've known something was up when you guys only had 5 star reviews and there was no way for me to leave a review even though I made a purchase. Scam!
YouTube review. I'll be doing a review myself
When Unice said ready to wear they meant it seriously! Right out the box! 3 of my friends are now ordering the exact same wig! I can't believe how on point you guys were with this one🎉 🎉
Because it’s ready to wear and convenient I don’t have to go spend $200 for an install and waste 2 hours of my time!
Unice is my favorite spot for my hair! I have ordered all types of hair from here with different curl patters and I am never disappointed. This natural wave does shed a bit more than the others but nothing you can't deal with.
Only place I buy Hair.
I wanted a versatile curl.
They wait till after you purchase the item and inquire about the item and tell you it's not in stock
No contact info didn't want the wig i had in stock, i didn't find that out until i contacted them inquiring abt the delivery. Advertised 48 hr delivery it took almost 8 days
Horrible experience.
I am very particular and cautious when purchasing online. But this experience was horrible. They wait until after you purchase to tell you they are out of stock. Although there are times when you can wait a little longer, this time was not a time where I could wait longer - and I put in an order based on when it would be here. Upon ordering, they send a text that it is not in stock and that it would be another 3-4 weeks but could not guarantee. Never again will I order from UNICE and would not recommend knowing that they do not update their availability.
Products used:
NOTHING! THEY DID NOT HAVE THE PRODUCT AVAILABLE. BUT WHEN YOU GO BACK TO THE WEBSITE, IT DOES NOT SHOW UNAVAILABLE EVEN WEEKS AFTER THEY TOLD ME IT WAS UNAVAILABLE. THEY DO NOT WANT TO MISS OUT ON GETTING YOUR MONEY BUT WANT TO MAKE YOU PAY AND WAIT.
Hello Angelle T, We'd like to express our regret for bringing you an unhappy experience.
Since the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. Usually, our service will contact u to discuss the replacement. The lace wig is slower than the full machine-made wig, since the hair on the lace is sewn one by one by purely hand, to avoid substandard products being sent to customers, this manual process must be operated strictly following standards, resulting in delayed product completion. Meanwhile, our service also recommends a similar product or cancel the order if you don't want to wait. After verification, your order was closed and the full refund was returned on 27, Dec,2023.it may take some time for the bank to display on your card statement.pls check it in time.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I was absolutely blown away! First lacefront wig an I didn't have to do anything to it but put it on my head, no bleaching, no plucking, just right out the box, ready to wear. AMAZING
Tik tok reviews led me to your website.
The color, and it was on sale
I love this glue less wig. It was pre-cut, pre-bleached, pre-plucked with baby hair attached. The hair is EXACTLY like it's pictured. I had so many compliments on my hair. I got 22 inches 10/10!
Ordered UNice Bye-Bye Knots Wig 7x5 Glueless Lace Body Wave Wig With Pre Bleached Knots Plucked Hairline 180% Density on 11/21/23, fast delivery. Inquired back on 11/26 because I didn't receive a tracking number, but the Bot that takes your questions could not pull up order. Then I tried phone number it was disconnected. Tried whatsapp but it directed you to website. Finally someone emailed me back and said hair wasn't available it had to be customized, and it will take 10 days. They asked if I wanted it shorter, I declined. I asked several questions they refused to answer, like it's already been 5-6 days the customization should be halfway finished, correct. No response, when will it be shipped, no response. Very unprofessional, short answers, canceled ordered. Horrible customer service
Bad points it does not say on website it takes longer to customize anything, frankly I didn't even order anything additional, just want was on website.
Hello Ebony C, Really sorry we take full responsibility for this issue.
UNice Bye-Bye Knots 7x5 Glueless Lace Wig is the most popular product. The production of lace wigs requires many steps, including Preparing the Lace, crocheting the hair on the lace, adding hair weft on the wig cap, high-temperature shaping, quality inspection, etc. crocheting the hair on the lace, pre-bleached knots,pre-plucked and pre-cut lace are purely handmade, and the demand for the product is high, which affects the production schedule, and the number of new stocks every day is also different.
So questions like "It's already been 5-6 days since the customization should be halfway finished, when will it be shipped," as salespeople, we can only provide an approximate time. Therefore, for products that are out of stock, we will contact customers promptly to discuss exchange matters. If you are unwilling to wait or exchange, you can still cancel and receive a full refund.
The full refund was returned to your original account on 29, Nov. It may take 7-10 business days for it to display on your card statement.
We strive for transparency and customer satisfaction, and we will take your feedback into account as we work to improve our services.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
This wig is good to me and cheaper than a sew in. I have bye bye knots in black /1b color. I do use abit of ebin spray but it's looking good! Review on my *******@mad_lovely1
It's perfect, 100% human hair, very soft, hardly any shed&Fast shipping. Good customer service. Amazing hair wig! It doesn't shed!
Unice shipping delivery has improved significantly over the past year. My experience with Unice has overall been good. Highly recommend!
Unice have a variety of color weaves that other sites down not. I always been a fan of the brown highlights on me, it brings out my complexion.
Brown highlights fit me!
I buy this same style of curl all the time with Unice but this time it seems the bundles were over processed. The curl wasn't consistent throughout the hair, it was very frayed and the hair was just wavy not curly. Even after conditioning the curls never came back. The hair matted and tangled so bad i had to take it out. I contacted you guys and you only gave me $50 back after paying around $250 for this hair. Sometimes you don't realize the hair is a bad batch until you get it installed and at that point you can't return it. You guys always argue back and forth with us and them give a small amount of money back. I'm going to have to start using a different company that will be a little more fair to their customers.
I hate having to deal with Unice because when they're is a problem with the hair you make it seem like it's the customer's fault, we send several pictures and you still give an unfair resolution.
You all used to have very good quality hair but now the hair is not so good and your prices are higher.
I chose the jerry curly hair because it matches the texture of my hair.
Hello Rose G, we are sorry to hear that you have encountered some problems with our hair.
Curly hair is set by high temperature and the curvature will become loose with longer use. Also, there are different care methods for different styles. For curly hair, it should be grasped gently, your fingertips are the most gentle, and do not twist or wring. As you know, once it's cut from healthy donors, it cannot continue to get nutrition from our body, If styling products such as hair gel and wax are frequently used, it can easily lead to the accumulation of oil stains, which makes the hair matted. Curly hair is unique. It bends and curves and coils. Because of all the twists and turns, it can be fragile and delicate. And because of its curvy nature, the natural oils produced by the scalp to soften and protect strands have a harder time traveling from top to bottom. For curly hair, the hair care regimen is completely different. After shampooing, apply a deep conditioner. Pick a moisturizing formula that contains humectants like glycol, glycerin, or good-quality oils. Use a wide tooth-comb or your fingers to distribute the conditioner evenly. If your hair is super snarled, pop on a plastic cap or towel to help heat up your head, which will open up the cuticle of your hair and invite the conditioner to penetrate more deeply. Applying conditioner even if you don’t shampoo your hair.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely yours,
UNice team
Good quality wigs! I love my last wig. I need a ready to go wig. I am hoping that the wig that I order is as good of quality as the last one.
Past customer good wigs
This was my first purchase from Unice and they did not disappoint. I have been wearing wigs for about 10 years and this is the first wig that fits my small head perfectly. I would recommend anyone to purchase this. Great quality
Construction of wig and the two models they portrayed the wig to resemble is ALL THE WAY OFF. Do your research n find reviews before purchasing anything!
They wanted me to ship it back with out providing me with a shipping label. I’m not paying for unsatisfactory
I love this brand for years but as of recent I have been getting bad wigs n I have trust anymore
I had a similar wig that I loved n reviewed on my social media.
Gain trust and grow your business with customer reviews.
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
A self-built website for UNice's B2C market was officially launched in 2015, and we started to open physical stores since 2018. We set trends and provide a wide range of products, from handcrafted lace to hair pieces in various lengths, colors, and textures. Currently we have 5 retail stores in the U.S., and we plan to expand our business in the future as well.
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Hello Sylvia H, We apologize for the delayed shipping.
The wig you ordered on February 7th needed to be shipped from China due to insufficient stock in the U.S. warehouse. It was during the Chinese Spring Festival Holiday, that the factory was closed, and all logistics were suspended, so the order was delayed. We apologize for the inconvenience.
After verified. Your order was canceled on 13, Feb. The full refund was returned to your account on 14, Feb. The bank may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team