Unicorn Pay

I had an event with Unicornpay back in March in which a customer was charged 47 times for a $29 product. Unicornpay sent me an automated email saying, effectively, We noticed a suspiciously repeated transaction and we stopped it. Nothing further is required from you. So I ignored the problem for most of the day until I had time to log in and look at it. When I did, the automated email was wrong, every one of the 47 charges had gone through and only stopped when it overdrew the customers account as far as his bank would allow. Not knowing where the glitch was, I frantically contacted my customer and the customer services of all integrations the transaction touched. All except Unicorpay went above and beyond, dug deep and finally agreed that it was actually a bug on the customers computer. Lame, but in all of those insanely stressful hours, Unicornpay only responded to say, Sorry, that couldnt have been on our end. Which is clearly wrong there is no way any but that first transaction should have been processed (they were each 1-2 seconds apart) and why did that auto-email tell me it had, i fact, stopped them? Thats a great algorithm there. Apparently this was not a problem for Unicornpay. My primary upset is not even that every one of those charges went through this is technology and s happens. What I am still pissed about is their total lack of regard for the ENTIRE situation. After I smoothed things over with my customer, initiating the refunds, and providing him with tons of free product to rectify the s-show, I finally wrote Stripe a furious email detailing every point at which they mis-informed me of what the problem was, how they had dealt with it, and then mistakenly washed their hands of the whole thing. Their response was (paraphrased), Whoops, youre right we should have handled that better. Were a young company still figuring this out. Please tell us how we could do a better job. Are you f-ing kidding me? I swore I would never use them again and told them so but aside from paypal they are the only integration available to me for my membership plugin. So, I have been trying to screw up my courage to go back to them... but I dont think I can do it. ARGH!