The Salute Uniforms

Purchased uniform items 4 business days before an event and paid for overnight shipping. After asking for a status update day before my even I receive an email reply it's preparing to ship which I respond to cancel my order. Two days later get a reply that it's to late. Nearly 3 weeks later I get my product and have to pay return shipping, and a 15% restock fee (won't be refunded my overnight 3 week shipping) even though i didn't even open the package.

I called about purchasing one small item that I needed for an upcoming event. I was assured by them that if I placed the order right then, they would ensure that it was processed and that I would get it by the end of the week. I submitted my order and paid for the express shipping within 3 minutes of that call. Two and a half days later, they shipped it and it is arriving after my event. When I contacted them about it, their response was that the order was processed according to their stated processing times. It mattered not to them that they assured me that I would have it. There was nothing in the correspondence that showed that they were interested in trying to correct the issue and they were very flippant in their responses. Will NEVER do business with them again.

I place 2 orders with Uniforms 4U. One on 11/7/2023 and another on 11/20/23 and have not received them yet (12/6/2023). I opened numerous Customer Service Tickets inquiring about the Shipment of the Orders and got little response. Of the 2 responses I got one said that the National Defense Medal was out of stock and then the Second response today (12/6) says that they are waiting on the Service Stripes. I asl asked them to Ship what they had and I would wait for the one item to be shipped later. I will never Order from them again and would advise everyone to stay away!

Salute Uniforms provided the worst customer service experience I've ever received. I do not recommend using them under any circumstances.
I ordered a jacket, pants, and shirt in mid July. I didn't receive any updates on the order for weeks. After calling, customer service and they said they were waiting on the pants and would ship the jacket and other items immediately. I received the jacket in mid August and discovered that the jacket was the wrong size (not true to size). I immediately cancelled the rest of the order since I didn't know if the pants would be the correct size.
Instead of acknowledging the issue, they tried to convince me over the phone that I was not a 42R. They said they would exchange it for a fee. I went to the tailor to remeasure myself and try on a 42R at the PX. The tailor confirmed that I was a 42R and the 42R at the PX fit perfectly. I tried calling Salute and was on hold for 40 minutes before I decided to email them because I thought it'd be more efficient.
I asked Salute to waive the exchange fee because they sent me a jacket that is not true to size. They refused to waive the fee or allow me to return the jacket for my money back. I mailed the jacket back at my own personal expense ($16) and will only receive a store credit minus the 15%. As a result of their mistake, I paid 15% of the jacket's cost ($45) + another $16 in shipping + my time – I could've paid for all of my tailoring at that cost. Now I'm stuck with a $260 credit at a retailer that I can't even trust to send me the right sized item.
I still haven't received the refund for the first part of the order and they refuse to refund or exchange the jacket without charging me a fee. For comparison, most clothing companies pay for return shipping and do not charge restocking fees. I even sent them this review prior to posting the review to give them a chance to resolve the situation.
The experience speaks for itself – don't use Salute under any circumstances.

TERRIBLE SERVICE-UNHELPFUL STAFF - OUTRAGEOUS POLICIES-. I ordered hat, (Cover) accessories to fix a damaged emblem and elastic band. It never came even though USPS shows it delivered. Salute took over a week after me calling, messaging and emailing them to finally respond. Melissa first said they would help me. Finally this is how they helped - Told me since USPS shows it was delivered, I had no recourse. Just buy it again and pay again. After being unhappy with that they finally, "OMG" offered me a 10% discount. I have in the past purchased uniforms from them after a phone consultation about size. I ordered based on this consultation and the uniform arrived the WRONG size. They had a fix - ship it back at my expense, pay a restocking fee of 15% and rebuy, repay for item and shipping and start over again! I knew that it still wouldn't be right, so I had it shipped directly to my tailor's shop. I was Right it was still not right, but at least the tailor had it and he could alter it, at my expense. I guess the only item you can but that's guaranteed to fit is a service ribbon!
***BUYER BEWARE****
PLEASE read all of the ONE STAR Reviews and see the collection of woeful tales of being SERVICED by Salute Uniforms - and I MEAN SERVICED! Place an order and Buckle up, the ride will be bumpy!