• UniWigs

UniWigs

Overview

UniWigs has a rating of 3.33 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UniWigs most frequently mention customer service. UniWigs ranks 19th among Wigs sites.

  • Service
    15
  • Value
    16
  • Shipping
    14
  • Returns
    12
  • Quality
    16

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
19
See all photos

What reviewers want you to know

Positive highlights

  • I finally chose Claire Remy human hair topper from UniWigs as it seems to be the most classic one.

Critical highlights

  • I spoke to customer service and they helped me place my order ($160).
How would you rate UniWigs?
Top Positive Review

“Best customer service and life changing products!”

Gelsey G.
11/23/23

When I was choosing my first piece 3 years ago, they guided me through the selection process and offered valuable tips for maintenance. UniWigs has been 100% focused on customer service. They promptly answered all my inquiries, ensuring a smooth shopping experience. I've purchased multiple wigs and toppers from them, and I'll undoubtedly continue to do so. I wholeheartedly recommend UniWigs to anyone seeking well-made wigs or toppers—I've bought both! I'm even considering trying their hair patches next time.

Top Critical Review

“Uniwigs Removes Reviews on their Website”

Maryellen K.
3/12/21

Poor quality hair. After a few washes it feels like straw, looks dry and dull. Prices have risen dramatically over the past two years. Not worth the money. If you write an honest review on their website that they do not like, they will remove it. They did this to me! You can find much higher quality toppers at better prices on other websites including ETSY.

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) hair topper (4)
Thumbnail of user gelsey.gq
1 review
0 helpful votes
November 23rd, 2023

When I was choosing my first piece 3 years ago, they guided me through the selection process and offered valuable tips for maintenance.
UniWigs has been 100% focused on customer service. They promptly answered all my inquiries, ensuring a smooth shopping experience. I've purchased multiple wigs and toppers from them, and I'll undoubtedly continue to do so. I wholeheartedly recommend UniWigs to anyone seeking well-made wigs or toppers—I've bought both! I'm even considering trying their hair patches next time.

Products used:
hair topper

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryellenk8
1 review
8 helpful votes
March 12th, 2021

Poor quality hair. After a few washes it feels like straw, looks dry and dull. Prices have risen dramatically over the past two years. Not worth the money. If you write an honest review on their website that they do not like, they will remove it. They did this to me! You can find much higher quality toppers at better prices on other websites including ETSY.

Products used:
Toppers

Service
Value
Shipping
Returns
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Dear Maryellen,
Thank you so much for your feedback and for taking the time to post this review. We are extremely sorry for your disappointment and there must be a misunderstanding regarding the review. We don't remove bad reviews if they are verfied and posted by our customers. At the same time, our website automatically detect and reevaluate those fake reviews or those were posted in commercial competition purpose. We have reached out to you separately regard this issue to gather more details to verify your order.

Looking forward to getting in touch with you.

UniWigs support
Xoxo

Thumbnail of user christinem693
1 review
13 helpful votes
March 27th, 2020

I have been a loyal customer at Uniwigs for 5 years, since I started to lose my hair. LOL! I am a cancer patient also in California. And it is a so pleasant journey to neet UniWigs. Their hair toppers and wigs are in pretty nice quality with a better price compared with other big wig companies or local stores. Pretty a big fan to their Amber topper with bang. This topper saved my life, it can cover the receding front hairline. It brings my confidence back.
Thank you, UniWigs.

Thumbnail of user alexizb1
1 review
4 helpful votes
November 13th, 2021

I use to buy from uniwigs but every month they are raising there price, this was even before the pandemic! For example this was about 800 something now look

Tip for consumers:
Find other wig websites

Service
Value
Shipping
Returns
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Dear Alexiz,

Thank you for sharing your honest opinion with us!

While we aim to keep our products as affordable as possible, it has become necessary for us to raise our prices on certain human hair products. COVID has hit hard. Hair shortages, travel restrictions, staff shortages and factory closures have all played a massive role in the ever increasing cost for our hair toppers, human hair wigs. It has become necessary for us to raise our prices, so that we can perform at our best to give our customers the very best products and services.

We are sorry for the disappointment it caused you, but we appreciate your understanding on this matter,

Best regards
UniWigs support

Thumbnail of user lisat672
1 review
2 helpful votes
May 29th, 2020

I'm actually not very talented on wearing this hair pieces. I got round to play with different hair styles and watched many videos. I will share a little hair miracle.

Thumbnail of user celineb30
1 review
0 helpful votes
March 15th, 2021

I brought the Upgrade Clare topper from Uniwigs recently and I was impressed by the quality and style once I received it this week. It's really amazing!

Products used:
Topper

Service
Value
Shipping
Quality
Thumbnail of user tonyac102
1 review
13 helpful votes
April 27th, 2020

Great service. I bought a hair topper from an Advertisement named uniwigs, then I got a very bad hair piece. I called their customer service, and they said some other companies used their videos, and some days later I placed a hair topper uniwigs website, that one is much better.

Tip for consumers:
Order more, get more

Products used:
Melanie

Thumbnail of user kaitlyng40
1 review
9 helpful votes
June 10th, 2020

I am very happy with my purchase with UNIWIGS. The price is reasonable. The quality of hair is amazing Feels so soft! I can tell it is made of real human hair. Straightening and curling it without any problem. Highly recommended this company!

Thumbnail of user maritzag18
1 review
23 helpful votes
May 8th, 2020

I ordered Remy extensions the style Eartha. I use to buy extensions from a different company but noticed the quality declined so I decided to purchase from a different brand, Uniwigs. The extensions finally came in today and to my disappointment there was fake synthetic strands mixed in with real hair. At first I didnt notice until I took a picture with flash and saw super shiny pieces. I ripped one out and flat ironed it and sure enough it harden like plastic. This company has let me down.

Thumbnail of user vanessag157
1 review
12 helpful votes
April 22nd, 2020

Generally satisfied with this topper. I have not hair loss problem but I do have thin hair. I finally chose Claire Remy human hair topper from UniWigs as it seems to be the most classic one. How beautiful it is! I'm pretty satisfied with it.

Thumbnail of user lizzyh9
1 review
2 helpful votes
April 20th, 2020

This unit is amazing! Really nice wig and I love the lace and it's so soft, the color is so natural. I also like that it's not super full to the point or looks really fake. Will purchase again in the future!

Thumbnail of user caroll2171
1 review
2 helpful votes
December 26th, 2023

I have been buying Uniwigs toppers for years, as I have alopecia. Initially I was fairly happy with the product and still have some of my older pieces that are in relatively good shape. However, in the last few years I have noticed that the prices have been gone way up, and the quality has plummeted. For example, the last few Clair toppers that I bought were very sparse in the back, and shedded constantly to the point where there was not much hair left in the back and what little hair there was broke off like dry straw. These last 2 toppers barely lasted 6 months! The quality is absolutely terrible! So, after 10 years, I have decided to no longer purchase toppers from this company, and strongly advise others to stay away from Uniwigs.

Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Hi Carol,

We are so grateful for your support over the years. When we gain customers our hope is always to earn their business for life.

Our team consistently reviews and adjusts our pricing structure to reflect the quality, craftsmanship, and cost of materials used in our products. While we always strive to maintain affordable prices the cost of raw materials has increased dramatically in recent years.

When we originally constructed the Claire this piece was designed with an average 130% density offering moderate coverage. Over time, as we increased our product line and made adjustments based on customer feedback, we did adjust the Claire construction. This piece is now designed as a lightweight piece, 120% density, ideal for customers in the beginning stages of hair loss. The Claire provides great coverage in front and on top. It is expected to be thinner in the back as this piece is intended to offer coverage for the early stages of hairloss which generally begins along the front hairline and the parting line at the crown. Hopefully this helps you better understand the difference between your early pieces and more recent purchases.

We sincerely regret to hear your recent purchases have not met your needs as your original pieces did. We hope that you’ll reach out to us via email so we can address your concerns and work to ensure your satisfaction. Please consider emailing our dedicated customer service team at support@uniwigs.com.

Sincerely,
UniWigs Support

Thumbnail of user taray31
1 review
11 helpful votes
February 2nd, 2021
Verified purchase

I bought the Bella hair topper in November 2020. Advertised as remy human hair. Super soft when I got it. Have taken very good care of it. No shampoo. Just soak in a sink with high quality conditioner like my other hair toppers. It is like straw. If it is human hair it is of very poor quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Dear Tara,

Thank you for taking the time to give us your feedback. We’re so sorry your Bella topper didn’t match your expectations.
All of our toppers are made of the same level human hair. We’d like to learn more about your specific situation and make things right, if we can.
If you wouldn’t mind send us a email to advise us more details, it would be greatly appreciated. We look forward to connect with you and working towards earning back your business.
Regards,
UniWigs support

Thumbnail of user heloises3
1 review
12 helpful votes
September 18th, 2020

I can speak about this company now that I've been a client for 1 year. I have 2 Claire toppers in Almond Frost, 2 in Cream Soda and 2 in Summer Shandy with Ashy Roots. I have 2 Upgrade Claire and 4 Upgrade Clair Plus products.

It doesn't matter what color you choose; they are all beautiful colors. The blonde shades all look good on me because they are such high quality. I have a very cool pale skin tone and I found that that the one that suits me the most is the Summer Shandy with Ashy Roots (I'm a natural blonde). Don't be afraid to go light bc the color of these toppers is gorgeous! They all look beautiful. The Creamy Ice likely wouldn't suit me because the roots are too dark and I'm a natural blonde.

For the Cream Soda, I do have to add shadow rooting of a darker blonde, so it looks natural. Shadow rooting is what makes these toppers look natural. I spray the Cream Soda roots with L'Oreal root spray in dark blonde and it looks great.

When I tell people I'm wearing a topper, they are shocked because it looks so natural. When I bump into someone I have not seen in a while, they say, "Wow your hair is so long! It looks great." I lost 50% of my hair after having my daughter unfortunately.

As for Uniwigs, I have had a lost package, and they fixed the issue asap. They respond to your online inquiry within 24 hours. You have to use the online inquiry tool and not your email and they will respond STAT. In the case of my lost package, they resent my package right away and I got my hair topper within a week. Also, I did return a Hope hair topper because synthetic hair was not for me and it was so easy to return. I submitted a return request on their website and they gave me return instructions; I requested credit. I had to pay return postage, but I didn't see it as an issue. As soon as my return was received by Uniwigs, I received my credit which I later used with no issues.

I recommend this company; their price point is good; their products are top notch; their customer service is really good. Remember to be patient because they are a Chinese company and you are dealing with an international company (even though they have a warehouse in California)... you may experience language barriers, etc. They are very professional and provide great service. This company is legit.

I prefer the Upgrade Claire Plus because the base is a bit bigger and it's more comfortable. The clips are so comfortable and good quality. In the past year, the clips have not damaged my hair at all. The hair quality is of high value for the price. These toppers will easily last 6 months with daily wear. Because I buy 2 of each color, each topper will last at least a year of daily wear bc I wear one at a time. I need to wash them every 2 weeks. I also spray argon oil on them daily to keep them soft.

Products used:
Upgrade Claire and Upgrade Claire Plus

Service
Value
Shipping
Returns
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Hi Heloise,

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

UniWigs support
Xoxo

Thumbnail of user sanm30
1 review
5 helpful votes
September 14th, 2021

So this is my first topper, and admit to be not too educated regarding companies. I got référés to Uniwig by this fake influencers who makes good review because they get gifted their pieces. I bought the side part but got a middle part. Of course the hair is uneven. But I did not realized it right away because of my inexperience. They were willing to send me a new one but had to pay for shipping and had to return the one I had before. But I had worked it for a week. I could not go out without it anymore, I have to much hair lost. Strike 1. Strike 2. I washed it with a very high quality product. It was supposed to dry straight but it dried with beach wave and now looks like straw. I am afraid to put the flat iron because I tried it a little on low heat and there is a weird smell. I feel that the hair is going to get more dry even if I put good quality hair. Very disappointed. Learned my lesson.

Service
Value
Shipping
Returns
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Hi San,

Thank you very much for sharing your honest review with us!

We are extremely sorry for the unhappy experience you had with your Courtney topper.

Could you please send us your order number to support@uniwigs.com? We would love to check and give you a better solution.

If there is anything we can do to win you back, please let us know,

Best regards,
UniWigs support

Xoxo

Thumbnail of user cherylh849
1 review
1 helpful vote
January 5th, 2022

I have struggled with thin hair my whole life. I could never choose a hair style but had to go with whatever my hair would do. Things improved when I discovered extensions, which I had for a decade, but then my hair on top finally became too thin and the extensions didn't look natural. I wanted to go wigs but felt so unauthentic in a full wig. Then I discovered Uniwigs toppers which I could blend in with my own hair and my whole life has changed! I agree you do have to play around with a topper when you first get it out of the box to make it feel like you, such as moving the part or tucking a bit behind your ears, or maybe a little trim for a bit of face framing, but I have always ended up in love with my toppers. I am super happy with Uniwigs customer service and the quality of the hair, in my opinion they are amazing value for money.

Thumbnail of user carold1225
1 review
2 helpful votes
September 30th, 2021

So far, I am happy with the hair quality, but I could of done with a little more density. Shipping took way too long, so this why I am giving a 2

Service
Value
Shipping
Quality
Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Hi Carol,

Thank you very much for sharing your experience with us!

We are sorry for the shipping issue you had with your order and we can totally understand how disappointing it must be.

We have experienced a longer shipping time from the beginning of 2021 due to the COVID, and we are trying our best to get it solved but it is totally out of control.

Please contact our customer service at support@uniwigs.com before placing your next order, we will arrange it from a different warehouse.

Thanks again for your support with us!

Best regards,
UniWigs Support
Xoxo

Thumbnail of user jenniel64
1 review
9 helpful votes
May 21st, 2020

Shopping is easy but the color choices are challenging for me, I am definitely not a black. I just returned 2 toppers and am thinking about trying the Megan in dark coffee brown but I am nervous. Restocking fees are high. Also I do not know how to do an exchange now that you received my 2 returned items.

Thumbnail of user aliciag126
1 review
13 helpful votes
June 13th, 2020

I got a trashy wig for a high price not even professional never buying again. Stay away from this scam business

Thumbnail of user uniwigss
UniWigs S. – UniWigs Rep

Hi Alicia,
Thank you for taking the time to give us your feedback. We’re so sorry for the disappointment you had with the wig you placed and the unhappy experience. We’d like to learn more about your specific situation and make things right. Could you please advise us your order number or the name of the wig you placed? Feel free to get in touch with us by sending email to support@uniwigs.com. We look forward to connecting with you and working towards earning back your business.
Regards,
UniWigs support
Xoxo

Thumbnail of user chriss767
13 reviews
31 helpful votes
May 18th, 2022
Verified purchase

They took my money and shipped item to a different country yet charged me. Now I am out my money and the item. Filing a dispute and will never buy from them again!

Tip for consumers:
Don't use this site unless you pay with Credit card that has 100% refund if you get scammed.

Products used:
Hair topper

Service
Value
Returns
Quality
Thumbnail of user renaj13
1 review
12 helpful votes
June 8th, 2020

My first lace front wig. I cut quite a bit of length off of it and altered the hairline to match my own more. People who saw me in public raved about my hair. One lady asked if I colored it myself or had it professionally done. When I told her it was a wig, she was genuinely shocked. People at church barely recognized me and honestly were amazed by the look. The color is beautiful and has individual strands in varying colors of pale purple if you look up close. This allows for a more realistic color effect and is beautiful. The length and volume were a bit heavy for me and I thinned it some too and may still go back and thin it some more. The hairline is very rounded and needed some trimming and plucking to look a bit more natural, at least on me. But really, I enjoy this wig immensely.

Thumbnail of user dollys27
3 reviews
53 helpful votes
June 19th, 2020

I have been buying wigs from uniwigs for years now. The synthetic lace fronts are amazing and can look very real. I always get compliments or someone asking where I got my hair done. A lot of people think it's my real hair! I just recently purchased a brown and blonde synthetic wig for my wedding and it just looks fabulous. It has curls and bounce and is so long and beautiful. Honestly couldn't have asked for a better wig for my wedding! Perfect wigs for occasions or every day. I highly recommend. They always have great sales too. :)

Thumbnail of user lisat734
1 review
12 helpful votes
July 13th, 2020

I suffer from hashimotos which is an autoimmune disease. I changed my diet and push myself to take hair pieces. My friends recommend to wear hair extensions to add hair volume. I searched from google and found uniwigs hair extensions. I placed the order and finally got their hair pieces. Of course, wearing hair extensions boost my confidence on how I look.

Thumbnail of user alam6
1 review
2 helpful votes
October 21st, 2023

Bought a synthetic topper ( I think it is called Clair) and the color was so off it looked zero nothing like the description. Plus it was so thin it did little to nothing for beefing up my already thin hair. I've tried all the tricks to help it and it still looks like road kill. I had to face it, I got ripped off big time. I wouldn't give them a penny.

Products used:
None threw out

Value
Quality
Thumbnail of user mayw20
1 review
12 helpful votes
May 26th, 2018

Well worth it to upgrade to the Silk Top... looks just like scalp! I'm short so this is important to me b/c people are looking down on my head all day and I want my topper to look like real hair. I did have to add another clip in the very front - it comes with 4 clips but my bio hair is baby fine and i felt like it needed another clip in center front to be secure. I got the Platinum blonde and colored it and rooted it, I would love for this topper to come in a rooted ash blonde.

Tip for consumers:
They have 3-4 weeks hand-made time, you should order earlier if you need it on a special day.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering wigs, hair extensions and hairpieces. Free Shipping and Easy Returns. Shop human hair wigs, synthetic wigs, lace front wigs, African American wigs and more. Great wig brand with unique design just for you.
Uniwigs is a one-stop shop for wigs, hair extensions, hairpieces and other hair accessories. We hold a large inventory of various colors, lengths and textures to fit your individual style and needs – all at outlet prices! We can also ship items anywhere you would like!

Business History

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hairloss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.

Company Representative

Thumbnail of user uniwigss
UniWigs S.
Uniwigs
Typically responds within 8 hours
At UniWigs we know that hair is not JUST hair, it’s part of your identity!

How do I know I can trust these reviews about UniWigs?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about UniWigs?