UnlockBase has a rating of 4.17 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention customer service. UnlockBase ranks 14th among Unlocked Phones sites.
This company responds to reviews on average within 7 hours
So fantastic. The team at UnlockBase are the best, most helpful bunch. I've gone with others before and undoubtedly, I'm left to pay more with them after a switch and bait. With UB, if you tell them upfront what the issues are, they will work to identify the right product. It might take a bit of time since they have to work with their liaisons, but they will come back with an answer. Definitely use them. They are worth it and guarantee every transaction, which is great!
No response to email, no unlock as promised within their time-frame. Wish I'd read the truth about these scammers. Do yourself a favor, DON'T.
So fantastic. The team at UnlockBase are the best, most helpful bunch. I've gone with others before and undoubtedly, I'm left to pay more with them after a switch and bait. With UB, if you tell them upfront what the issues are, they will work to identify the right product. It might take a bit of time since they have to work with their liaisons, but they will come back with an answer. Definitely use them. They are worth it and guarantee every transaction, which is great!
Tip for consumers:
Like all other services, they work using liaisons so they are only as good and as fast as as their liaisons. It took a couple of weeks to get feedback and my phone unlocked but they got it done!
Products used:
Full unlock.
I had a great experience with UnlockBase. Their communication before and after I paid was fast and friendly. They were quick to answer my questions. In the end the unlock of my iPhone took a few days longer than their estimate but they did in fact unlock it when I didn't think it could be done. I'm very happy.
Thank you very much for your feedback, Brian! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
I was skeptical at first since there are many sites promising that they are able to remove the sim lock of your phone but turns out to be a scam as you can check for tons of Reddit posts. Therefore I was surprised that they were able to unlock my T-Mobile US iPhone 13 with their Pro service tier. Other solutions like R- SIM don't allow to upgrade latest iOS / prevent eSIM / damage your SIM card slot. Even if you remain skeptical you have no risk offer a refund if unlock fails / accept PayPal.
Thank you very much for your feedback, Vincent! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked iPhone 13!
The service was great, the steps where clear and checking out the reviews gave me some peace of mind before submitting my payment. It was a little worrisome to be holding for about a day and a half before getting the code, but that was still well beyond the 72 hour expectation. The prrocess was straigtforward and inspired confidence, specially since I'm using it from outside any major city. Give it a shot!
Tip for consumers:
Great seemless process
Products used:
Phone unlock codes
Thank you very much for your feedback, Amanda! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked device!
I was truly afraid to try an unlocking service especially learning that most are scams. I decided to try unlock base...I did not get my unlock code but I was refunded immediately so I'm happy about that. They also said as a courtesy they would still provide the code free of charge when their supplier responds
Thank you for your feedback, Chanice! We are sorry that your order could not be completed in time but we appreciate your patience while we keep working on your unlock and we look forward to unlock your current device as well as your future devices anytime!
At first I doubt, but now my iphone 7 plus is now unlocked. Thank you so much Unlockbase! Great service
Thank you very much for your feedback, Prince! We are very happy to hear that you liked our service and we look forward to assisting you again!
I must have spent at least 4 hr on YouTube trying to figure out how to unlock my iphone 8 and guess what I'm never getting those 4 hrs back. Lol so take it from me save your self the headache and do this
Tip for consumers:
That it could take more than 24 hrs to complete
Products used:
Unlock service
Thank you very much for your feedback, Josh! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
No response to email, no unlock as promised within their time-frame. Wish I'd read the truth about these scammers. Do yourself a favor, DON'T.
Tip for consumers:
All of their service is TRASH
Products used:
All of their service is TRASH
Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact our Support Team at info@unlockbase.com or directly our CEO (Sam) at ceo@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!
In my last unlock request the time was accomplished, and good service was provided, and when I had doubts or anything, they always answered me, thank you.
Tip for consumers:
unlock cellphone
Products used:
unlock cellphone
Thank you very much for your feedback, Manuel! We are very happy to hear that you liked our service and we look forward to assisting you again!
I was skeptical, whether should I buy or not. I was just scammed for one of those pre-ordered services. I went shopping around and found UnlockBase, gotta say their service is cheap and straightforward. I was an UnlockRiver customer and they lost me to UnlockBase competitive pricing.
Now I can travel internationally with my new iPhone 15 Pro and use it as I want.
Thanks!
Tip for consumers:
FAST QUICK AND EASY
Products used:
Unlock Service
Thank you very much for your feedback, Andres! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked iPhone 15 Pro!
Es un servicio muy rapid y funciona perfecto para mi iphon 14 pro max de T-mobile, solo tardo 1 dia y medio
Products used:
unlock service
¡Muchas gracias por su retroalimentación, Leon! Estamos encantados de conocer su experiencia positiva con nuestro servicio y esperamos poder ayudar a usted otra vez!
I am very impressed with the speed of your processing. The results are all satisfactory and I appreciate your service.
Thank you very much for your feedback, Everal! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
What will happen if im not sure with my carrier network and i check it out?
What assurance i would get
The unlock service is amazing the timing was second to none I was literally surprised because I expected to 24 hours-72 hours but it actually to less than 8 hours which was excellent for me.
I recently used UnlockBase to unlock my phone, and although the final outcome was satisfactory, the journey was quite challenging.
I paid $100 for their phone unlocking service and expected a smooth process. However, it took them four months to deliver the service I paid for. During this time, communication from UnlockBase was unclear, and it was difficult to get a straight answer about the status of my unlock request or the reasons for the delays.
Despite these issues, I must acknowledge that Sam, the CEO of UnlockBase, personally reached out to me and provided the assistance I needed to unlock my phone. I appreciate his intervention and the eventual resolution of my issue.
While I'm happy with the final outcome, the lengthy process and the effort it took to push the company to complete their job were frustrating. If you're considering using UnlockBase for phone unlocking services, be prepared for potential delays and communication challenges. However, it's worth noting that they did ultimately deliver on their promise, albeit with significant effort on my part.
Thank you very much for your feedback, Sergey! We are very happy that despite all obstacles on the way, in the end the extensive waiting time and additional efforts fully paid off with your device being unlocked successfully. Thank you again for all your patience during the process and we hope you enjoy the carrier freedom with your unlocked device!
Just for checking the device information, it was accurate and it did exactly what SimUnlock stated it would do. The User Interface was easy to use as well.
Thank you very much for your feedback, Eric! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
Perfect solution.
I'm Ashan
This website is awesome
I unlocked my USA T-Mobile's iPhone 14pro MAX
THANK YOU
UNLOCK BASE
Products used:
iPhone unlocking
Thank you very much for your feedback, Ashan! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked iPhone 14 Pro Max!
UB service is very good and very efficient... they required a max of 5 days and only took 1 day and few hours to provide the unlock for my Moto G Stylus 5g 2021
Thank you very much for your feedback, Antoni! We are very happy to hear that you liked our service and look forward to assisting you again!
I am very satisfied with the services received from unlockbase. The price was affordable, the website was easy to maneuver and I was able to quickly and easily make a transaction. Once the payment was made I almost immediately received a thank you email confirming that my order was being processed. Less than 24 hours later I received another email with a working unlock code.
Everything works and I am a happy customer.
Tip for consumers:
Cell phone Network unlocking service
Thank you very much for your feedback! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S21 Ultra 5G!
Excellent service with no hidden extra costs, affordable, and very reliable. My iPhone is now unlocked in less than 2days! Thank *******@UnlockBase. I 100% recommend using this service
Thank you very much for your feedback, Louise! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
This business is a real scam!
They pretend that they are professionals, the reality they are NOT.
I am senior data scientist with Google for 15years now, so please let others know about this business.
I thought that you are professionals
Now after 5days of waiting I definitely conclude that you are not professionals!
Please do a refund right away.
Ray
I am one of the founders of e-commerce!
On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote:
Hi,
We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order.
Thank you for your patience!
**** Please keep all prior email communication when replying ****
Ulrik Bengtsson - Customer Service Agent
www.unlockbase.com
Customer Support available 24/7
Tip for consumers:
That the advertised time is a fraud.
And no phone to talk to anyone even robot!!
So stay away from them.
Products used:
Unlockbase service maintenance, bad choice!!!
This company has went Bobe and beyond to help in our situation, even when they had nothing to gain by working so hard to help us. Their customer service is beyond 5 stars, I just can't say enough good things about how my experience was with this company. Good Job, thank you again.
Tip for consumers:
Absolutely perfect!
Products used:
Their unlocking service
Thank you very much for your feedback, Tiffanie! We are very happy to hear about your satisfaction with our customer service. It is a great pleasure for us to assist you any time!
After much research, UnlockBase had the best reviews. I was skeptical at first, but it paid off in the end. I got worried when I saw the service was taking longer than advertised, BUT they responded the next day to my email. They offered a full refund AND would continue working on getting the codes if I didn't get them by Monday. With COVID everything seems to be slower so just have patience. UnlockBase won't let you down!
Tip for consumers:
Be patient because it could take longer than their estimated wait time. If you have any questions or concerns, reach out to them.
Products used:
Network unlock
Thank you very much for your feedback, Joselyn! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!
Gave them a clean imei of the device. It's been 7 to 8 days. No status update of the device. I don't know which people are saying that they respond promptly. But I am disappointed. I ordered through the website after seeing the reviews. Now those reviews seem very biased.
Tip for consumers:
I haven’t experienced as other customers. Unlock not provided yet so far
Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact us directly at info@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!
UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!
Thank you very much for your feedback! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!