Upsie

I bought cellphone insurance from Upsie. It was awful. I reached out to them the day after when it did not show up on my profile and they assumed, I wanted to file a claim. They were rude and impolite. Btw. Upsie if you are reading this, Squaretrade updated my insurance within minutes - not days. No wonder I cancelled Upsie insurance. Stay away folks. These people have no idea about customer service. I read hundreds of other negative feedbacks as well. All they do is Facebook marketing and delivers impolite responses once they have taken your money. If you think this is untrue, I have attached the communication here.

Tried to initiate a claim now I'm being ghosted. Was told id hear back on Wednesday and nothing. Their social media accounts are no longer active. Cannot buy new policies ( don't do it anyway). I'm betting this company has gone under even their BBB page is not active. All I want is my "non repairable" laptop claim to be processed!

I have been trying for 4 months to get a return label emailed so I can send the apple in to see if they fix it, or send replacement value! Four months! Phone calls with rude unprofessional people. Waiting on hold for 10 minutes! It is beyond frustrating the phone calls and attempts to simply honor the warranty I paid for! DO NOT USE THIS COMPANY

I purchased an ipad and had it covered through Upsie. With five months left on my two year warranty the ipad broke. So I called them for a claim on the product. They gave me instructions on how to go about getting a repair/payment. After paying the deductible they said I would receive a Zelle payment. If said payment wasn't approved within four days then a paper check would be issued. Its been over one month of waiting for this invisible payment. I've been calling them almost every other day the reps are rude, they offer no solution, and I am without a working ipad that my daughter uses for educational purposes. Worst insurance company ever.

Bought a warranty for a tablet, thinking I would have a similar experience like I do with Amazon and Asurion should I have an issue. Their advertising says they cover accidental damage and list cracked screen as one of the items. When I filed a claim for a cracked screen, they said they can't cover it because it was due to negligence. Well, duh! As if people have cracked screens after careful handling... that is why I bought the warranty in the first place! RipOFF!

Upsie is one of those infamous and notorious company who has excellent and strong branding marketing and sales arm but horrible post sales services. Upsie's internal Operations department is a joke, there are no single unified messages to customer as if everyone make up their own rules and each time you call, you get different and inconsistent answers and processes.

Many of its employees are nice and ambitious young people who truly wants to help but the problem lies in their management structure, total lack of structure, lack of proper training and lack of process for payout.

Upsie based on my own personal experience, uses heavy stalling and delaying practices, to confirm addresses, to confirm this and to confirm that; 3+ days to a week would go by, unable to get any response and when they do, they will ask for another confirmation before payout. How ridiculous or stupid you think we Consumers are? I hope this piece of $#*! snake insurance company go bankrupt and dies a horrible death.

I am taking my future business elsewhere and will be a lifetime enemy of Upsie and will spend continuous effort to speak badly about them until they are 6 feet under.

On 18 February I filed a claim they said I am all set. What a joke called repair shop they told me repair is 400.00 and upsie approved 250.00. Called upsie they said they would take care of it. On 28 February still not done they called me and said I have to bring the phone to repair shop and it would be approved right away. A week later still not approved 3 weeks now with a broken and no hope in site.

My husband took his the case off his Samsung phone last week and noticed both the back and front screen were cracked. No problem, we bought insurance...or so we thought. Explained he wasn't sure what caused the cracks, it was in a nice case after all. Rep said we had to have a reason it happened. The only incident my husband could think of was it falling out of a golf cart at work. Whelp, that's considered negligence, so the claim was denied. Rep said it's in their claims of service that we finally received a copy of. Yep, negligence is in one of the clauses. How convenient, just refuse to cover devices by claiming everything is negligence on the part of the buyer. Never again. At least Square Trade has always fixed our devices!

Sent my phone in on 9 November to be repaired got it back in a couple weeks. The repair was done but they screwed up my phone by overheating. Called Upsie they said send it back I did 2 weeks later got phone they did nothing called again they said send it back I did 2 weeks later got phone still not fixed called again they said sent it back on 20 January now they are saying it not the same phone finally got it back on 9 March still not fix. This company totally sucks I guess I have to take them to courts.

Upsie advertises 2-Year smart phone warranty. Common sense tells us that the coverage is for 2 years starting on the day we pay. NO! Only after you pay, you learn that the coverage starts on the day you bought the phone! I paid today, and to my disbelief I discovered that I am paying for 2 years, but getting coverage only for 1 year, because I bought my phone a year ago!
This is a case of malicious misleading customer by UPSIE.COM. I prefer to have no coverage than to pay to liars. Let us refuse paying for a lie!
Will probably sign up with the old Square Trade where you get what you pay for.

I have a valid laptop warranty with Upsie. Recently, I reported my very first claim under this warranty since my laptop screen was broken. I reported it online. Since I didn't receive any update on the claim, I called them up to talk to a customer care representative and provided him all the details. I thought my claim will be in process but when I didn't receive any update from them, I again called them up to check the status. This time customer care executive told me they need more information. So I patched my wife on the call since laptop was in her possession during the accident. She provided them the exact details about the accident that the laptop was dropped while she was tripped over the wire. They said we deny this claim since there is a change of story. I asked them many times, how can it be a change of story, the warranty is in my wife's same, laptop was in her possession so she would know what has happened to the laptop. They didn't accept. And in the call, customer care executive was so rude that we were surprised how he is doing customer facing job. I am so disappointed and regret why did I purchase warranty from Upsie. I should have considered a better provider like Square Trade or Assurance.

My fridge has been pouring water on the floor for over a month and every time i talk to them they escalate the situation and enaure i will get a call back in 1-3 days and the service technician that came to my home said to talk to them because the cabinet is cracked they should replace it and he did not want to order any parts. Upsie is terrible! They keep telling me that its escalated and that i will be contacted but now the water has damaged my floors and they are still giving me the run around.
Then had the audacity to tell me to be professional when speaking to them when they have no professionalism when handling urgent matters. It's been nothing but a run around with them.

I bought 2 warranties on different dates-I eventually canceled today after this... one was for my middle school son several months after my own one... I sent him the referral link and he used it but they wouldn't honor the referral so I called them because they had sent him emails too. That's where the beatdown and accusations began saying me and my son are the same people by David C. Who also seems to have left a positive review here also. I allow my son access to Paypal and as the Tablet I bought him was a Christmas present he purchased it. Just because I allowed him access to my account doesn't make us the same people and when I told them via email it was for a friend, not my son David C. Convoluted that was me-I didn't want to drag my son into as he's only 13 and btw we are friends too. David C. Starting telling me about thousands who try to do multiple referrals to gain a monetary advantage and had already errantly grouped me into that category in tone and attitude even after I explained didn't want son involved if possible but he was very abrasive so I ended up canceling both my son's and my warranty after this as I am the customer and didn't appreciate the way this was handled and would rather have no extended warranty on my Cell Phone and his Tablet than to be told you're lying 3-4 times even after being told by David it would be taken care of in email in his initial response only to call me while I'm working and give me his suspicions and abrasive attitude and mentioned I was being unethical and lying…ugh! Good riddance and back to Squaretrade and will never use Upsie ("Upside downsies") ever again!

Bought a warranty for an appliance. The website doesn't allow me to file the claim. I called the 1877 number, not in service. I contacted them through their website several times, no response.

I have had warranties with them for many years and devices and (thankfully) never needed to claim. When I finally did, they said to take to their authorized local repair center. They are not able to fix the phone and now Upsie says I need to send the phone to their depot (waiting another 24 to 48 hours to get the paperwork) after having been without a phone for 2 weeks already. Who know how long it will take for the 'depot' to confirm the diagnosis. I have cancelled the remaining warranties I have with them and I suggest if you make the mistake of purchasing a warranty from them, you do the same.

I purchased a warranty from upsie seemd good at first. Had a 3 year warranty. Now in my 2nd year my MacBook Pro was not holding a charge and dying in 4 hours. Well I sent it for repair never got a call back nothing and finally was able to get in contact with someone for them to tell me they couldn't repair and salavage my laptop that I have all my info on and offering not even half I paid for it. I don't want the offer I want my laptop back. They no longer have it and salvaged it is what they're telling me. I am livid. The customer service reps do t care they won't even help or figure a solution. Why wouldn't you contact the owner of the cpu the person who sent it to get serviced before you go and keep my $1000 laptop

The rumors appear to be correct. Upsie is no longer. However, another company is taking over their coverage and you will need to contact them for warranty claims. I recommend documenting your active policies in case the upsie site goes down.

Contact Upsie

Notice:

As of January 20,2024, any active Upsie subscription protection plans are being managed by AKKO LLC and backed by AKKO's AM Best A-Rated Insurance partners. All your coverage is still in effect if your plan is active, and no terms of protection have changed!
Non-Subscription protection plans purchased prior to January 20,2024 are still in effect through Upsie's prior insurance partners.

If You Need to File a Claim:

If you DO NOT have a subscription currently with Upsie, but made a one-time sale for a protection plan prior to January 20,2024, refer to your email for documents and information sent to you for how to file a claim with either Centricity or Fortegra, dependent on who your protection plan was provided through at the time.

Do you currently have an active SUBSCRIPTION with Upsie?

If so and you need to file a claim, please click here.
If you use the claim form link above for subscription customers and you do not have an active protection plan subscription, you will not be able to receive support for processing your claim.

Cancelling an Active Upsie Protection Plan Subscription:

If you would like to cancel your current Upsie subscription, please click here. Your subscription protection plan will stay in full effect while payments are made, with backing from AKKO LLC and its AM Best A-Rated Insurance partners if you choose to keep your subscription active.

I was new to Upsie and had a chance to buy three plans from them. Made a claim on one of the phones and was able to get help quickly. Will be protecting all of my stuff with them.

Just make sure you read the warranty and get the right person on the phone to help you resolve your claim and all will be good! Phone fixed same day!