• Patpat US

Patpat US

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Overview

Patpat US has a rating of 4.81 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service, and good quality. Patpat US ranks 4th among Baby Clothes sites.

  • Service
    142
  • Value
    145
  • Shipping
    146
  • Returns
    117
  • Quality
    142
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
1
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What reviewers want you to know

Positive highlights

  • Very nice products, Presentable packaging, good quality and nice customer service.

Critical highlights

No critical highlights yet

How would you rate Patpat US?
Top Positive Review

“Outstanding customer service”

Greg W.
6/20/22

I ordered a jacket for my grandson and when it arrived, I discovered that the sizes run small. I contacted PatPat customer service about making an exchange and was able to quickly resolve the issue to the satisfaction of both parties. The courtesy and respect I was shown by the customer service team was world class. I would highly recommend PatPat to anyone who has young children.

Top Critical Review

“Fake free return”

Sara N.
5/8/23

Just stay away from this app. It says free return but when you want to request a return you have to spend a long time to connect to an agent. Ask you lotf of questions about why do you want to return. For acceptance reasons like incorrect size or different than picture, they will respond you very impolite that you are lying! Then after taking your time, just say ok you can return but you have to pay for shipping! Which it costs to me $30 for an order that it was only two pieces! Sooo expensive items and very low in quality. If you order from this app you lose money and the free return is fake

Reviews (177)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (54)
Thumbnail of user gregw837
1 review
0 helpful votes
June 20th, 2022
Verified purchase

I ordered a jacket for my grandson and when it arrived, I discovered that the sizes run small. I contacted PatPat customer service about making an exchange and was able to quickly resolve the issue to the satisfaction of both parties. The courtesy and respect I was shown by the customer service team was world class. I would highly recommend PatPat to anyone who has young children.

Tip for consumers:
The clothing sizes run small.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleys1124
1 review
0 helpful votes
July 21st, 2021

I absolutely love the quality of the clothing items. The site always has these "Flash Deals" where you can grab items for nearly nothing. They also sell matching outfits, which I personally adore! I will definitely be ordering some for my daughter and myself! When I had a problem with my order *Which was my fault, not PATPAT's* the customer service team were swift and prompt and respectable to help me resolve my issue!

Tip for consumers:
To clarify, there is Free Shipping on your first orders, as well as promo codes you can find online to use for your orders as well. Plus if you order a certain monetary value your shipping is free.

Products used:
Matching Bathing Suits.

Service
Value
Shipping
Quality
Thumbnail of user melanief159
1 review
0 helpful votes
April 13th, 2021

I purchased this sleeveless dress for summer. It's a really nice style but unfortunately the XL was too small in the top part. Customer service was fantastic and helped me with that. This fit is more of a T-shirt dress. They have a great selection of dresses to choose from so I highly recommend.

Tip for consumers:
If it runs big or runs small.

Products used:
I ordered a more loose dress and some dresses for my daughter that fit better. All of the styles are nice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saran477
1 review
1 helpful vote
May 8th, 2023
Verified purchase

Just stay away from this app. It says free return but when you want to request a return you have to spend a long time to connect to an agent. Ask you lotf of questions about why do you want to return. For acceptance reasons like incorrect size or different than picture, they will respond you very impolite that you are lying! Then after taking your time, just say ok you can return but you have to pay for shipping! Which it costs to me $30 for an order that it was only two pieces! Sooo expensive items and very low in quality. If you order from this app you lose money and the free return is fake

Thumbnail of user tw773
1 review
1 helpful vote
January 19th, 2023

I ordered something for my daughter in June 2022 and never received it. They refused to send me back my money. It's now been 6 months later. Don't purchase from them.

Products used:
Never received the shipment and they will not refund me either. Keep getting the round arounds.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yeseniag50
1 review
0 helpful votes
December 19th, 2021
Verified purchase

Great quality clothes, great discounts. Become a member and log in to the app for everyday discounts. I've never encountered any issues with my orders. Since I've ordered in big quantities very recommendable. They ship fast. If your bag comes ripped it's not PatPat it's usually the post office because they throw our bags around that's only if you have a big order like i usually do. But I've had great experiences this is my go to for childrens clothes.

Tip for consumers:
Get the app & create & account they give you points (discounts) for order reviews and you also get to see the order status and tracking number

Products used:
Infant clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniec1917
1 review
0 helpful votes
February 6th, 2022
Verified purchase

I love the brand, amazing in prices and Designs. I recommend for all family. Also, a lot promotional items!

Tip for consumers:
Great sales items

Products used:
Dress and set

Service
Value
Shipping
Returns
Quality
Thumbnail of user dhanalakshmia1
1 review
0 helpful votes
April 23rd, 2021

True to my words, you won't regret shopping from PatPat. Worth your every penny and you will be amazed with the quality of the dresses like I did. I never seen/bought any dresses with such a quality for an affordable price. And the customer services are also unbelievably amazing. I got help from JAMES, member of customer support team. He resolved my problem as quick as possible. Appreciate everything in PatPat.

Tip for consumers:
If you haven’t done any shopping from PatPat, don’t wait. Just do the shopping RIGHT NOW. You will enjoy the products you receive as much as I did.

Products used:
Shoes, Dresses and Baby Shower Mug

Service
Value
Shipping
Returns
Quality
Thumbnail of user roseannp21
1 review
0 helpful votes
June 5th, 2022
Verified purchase

Thanks patpat team! For being cooperative and nice, they're very accommodating about answering our issues. That's why it's five stars for me. Patpat are the best!

Tip for consumers:
Nothing as of now.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindseyp212
1 review
0 helpful votes
February 4th, 2023

The second time I ordered a new outfit for my daughter they sent me an outfit with BLUE stains all over it... How does a NEW outfit have stains all over it... their chat person didn't even care. Just said they would refund the outfit and no apology. Ridiculous...

Thumbnail of user hayleye15
1 review
0 helpful votes
January 16th, 2022

I'm so glad we found PatPat. From the time my girl was a newborn to her now being 1 I've never found such amazing clothes for such awesome prices. I've never once had an issue, not even a little issue! We always get compliments, always send people to buy from here and we always always love every single thing we purchase.

Tip for consumers:
We’ve loved everything we’ve ever purchased

Products used:
Clothing and shoes

Service
Value
Shipping
Quality
Thumbnail of user luizap4
1 review
0 helpful votes
February 9th, 2022
Verified purchase

I'm expecting a little girl and wanted to buy matching outfits for me and her. All other websites had either awful clothes or extremely expensive outfits. PatPat showed up and WOW Beautiful garments, quality fabrics, exactly as pictured. Price is UNBEATABLE! I couldn't be more happy about my purchases and will do often.

Tip for consumers:
Look for coupons and sales to maximize discounts!

Products used:
All the clothes purchased (dresses, t shirts, onesies)

Thumbnail of user valeriae19
1 review
0 helpful votes
April 30th, 2022

Patpat is the best, their clothes are of quality and when you have a problem they solve it very quickly.

Tip for consumers:
Neither advice is that they read the measurements well so that they do not have problems when buying

Products used:
clothing, sweater, shoes, accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user salenaw5
1 review
0 helpful votes
December 7th, 2021
Verified purchase

Hey everyone! I love a good quality company I can standby behind. So we decided to go with patpat for our matching pjs this year and they did not disappoint. Shipping was fast and I loved that all the sizes to choose from were on the same page so there was no searching for them like I've had to do on other sites. Anywho enjoy these pics of my family in our apparel. Did I mention they are true to size and the customer service has been amazing. I've ordered other outfits for my daughter for Christmas so come back and check out my reviews then! Ciao

Thumbnail of user kellym1164
1 review
0 helpful votes
March 28th, 2021
Verified purchase

I can't say how much I am in LOVE with this store! Boutique clothing at a fraction of the cost! Fantastic quality and AMAZING deals! I've downloaded the app and shop just about everyday building my cart to buy every 2-3 weeks a girl can never have enough outfits right?

Tip for consumers:
Get the app!! So much easier than website shopping, in my Opinion

Products used:
Shoes, socks, leggings, tight, onsies, pants, jumpers, bows, headbands, hats, jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user albinak9
1 review
0 helpful votes
May 11th, 2022

Recently ordered here for the first time. Overall loved everything I received, everything looked just like the photos. I ordered a bunch of baby clothes and I'd say 4 out of the 25 items I ordered wasn't really the material I was expecting. I did try to return it and GENALIE was the one who assisted in the return process. He was very helpful and let me know all my options for the return. I do recommend this site as you can find very nice quality items and super cute up to trend clothing for an affordable price

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user ering301
1 review
0 helpful votes
November 9th, 2021

PatPat offers a large selection of items. I love when they allowed extreme discounts on items. Where the item may only be a few cents! I have personally enjoyed the women's maternity and nursing section. My favorite are the nursing sweatshirts with zippers. As well as many baby items! Customer service has been very efficient and helpful. The one representative I worked with was Elaine. And She was prompt at returning me emails and outlined clear instructions for my refund.

Tip for consumers:
Watch for the super awesome discounts when you first sign up.

Products used:
Maternity/ Nuraing clothing and infant clothing in multiple sizes!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianem1996
2 reviews
0 helpful votes
November 19th, 2021

I'd like to comment on Karen P in customer service on solving the problem I had when my items j had ordered express for a baby shower did not arrive in time and had to find other alternatives. She worked with me and when they finally arrived told me to keep the items and gave me a voucher for further items on them. I fell in love with the items and their quality so I decided to accept their kind offer.

Tip for consumers:
PatPat is very willing to make you a happy customer and their products are high quality.

Products used:
I was awarded all items from PatPat as they were not delivered to me in the time frame that was promised to me after paying express mail. It took 21 mailing days for me to receive my items. I ordered them on Oct 19th and was given a date no later than November 4th and they didn’t arrive until November 14th. They agreed to also give me a voucher for further items for the amount I spent. Their customer service is extremely attentive.

Service
Value
Shipping
Thumbnail of user andreias10
1 review
0 helpful votes
July 7th, 2021

Buy a few clothes for my daughter and baby boy (7 months pregnant) and are so happy about everything. Fabric quality amazing. Recommend

Tip for consumers:
Always check the sizes of the clothes and the reviews.

Products used:
Clothes and kids toys

Service
Value
Shipping
Quality
Thumbnail of user harianab
2 reviews
1 helpful vote
April 7th, 2022

Me gustó mucho mi compra, tuve un inconveniente con la talla pero nada que no pudieran resolver, me gustó la calidad de su producto 100% recomendado. Gracias patpat por ayudar a sus clientes y brindar un buen servicio para nuestra satisfacción

Thumbnail of user savannahe20
2 reviews
0 helpful votes
January 5th, 2022

Customer service is amazing! I emailed them about my order status and they got back to me in a very short time! Very happy with the service provided.

Service
Value
Shipping
Quality
Thumbnail of user andrewp1578
2 reviews
25 helpful votes
May 19th, 2022

Love shopping at PatPat. Quality of the clothes are so original and as a recent new Dad, I love the creative options they have. Highly recommend them!

Thumbnail of user mercedesu5
1 review
0 helpful votes
December 11th, 2021
Verified purchase

Customer service was a great experience, very helpful and attentive. Thank you so much for your time and help

Tip for consumers:
More pictures of the items

Products used:
Pijama.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nehap79
1 review
1 helpful vote
August 30th, 2022

I purchased clothes from patpat and make account on patpat. I reached Lv3 level as they mentioned members can get extra benefits. But unfortunately they doesn't support for customers and manipulating their own policy. I was on Lv3 level and can get free bday gift for my kid. But surprisingly they are not gave me any notifications on my kid bday as I put all deatil on patpat profile. When I asked their team for customer benefit they refused to give me. Now onwards I will never buy any products from patpat. Because it's high price, high shipping charges and small clothes size.

Tip for consumers:
Never purchased from patpat

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindyr12
1 review
0 helpful votes
September 21st, 2021
Verified purchase

The service provided is speedy and really good. They respond to messages in less than 24hrs which is amazing. I just love it

Tip for consumers:
Daily checkings earn you extra cash to spend

Products used:
I ordered accessories for my little girls

Service
Value
Shipping
Quality

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