• Patpat US

Patpat US

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Overview

Patpat US has a rating of 4.91 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service, and good quality. Patpat US ranks 26th among Clothing Other sites.

  • Service
    63
  • Value
    63
  • Shipping
    62
  • Returns
    51
  • Quality
    61
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
45
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What reviewers want you to know

Positive highlights

  • Customer service is also helpful and understanding.

Critical highlights

No critical highlights yet

How would you rate Patpat US?
Top Positive Review

“PatPat”

Jazzmen B.
6/9/23

I highly recommend PatPat. They have the cutest mommy and me outfits. My kids love to shop there. Also KARMI was very helpful with my return. Thank you so much

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user diannaz8
1 review
0 helpful votes
February 19th, 2022
Verified purchase

True to its size. Very cozy and comfortable. Material is good as well. Washed before putting on and did not stretch out.

Products used:
Clothes

Service
Value
Shipping
Returns
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Thumbnail of user jazzmenb1
1 review
5 helpful votes
June 9th, 2023

I highly recommend PatPat. They have the cutest mommy and me outfits. My kids love to shop there. Also KARMI was very helpful with my return. Thank you so much

Tip for consumers:
Great customer service

Products used:
Mommy and me jackets, dresses, sunglasses, hats and swimsuits

Service
Value
Shipping
Returns
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Thumbnail of user dhwanip
1 review
0 helpful votes
March 1st, 2022

Amazing quality and prices. I ordered some seasonal clothes for my newborn however they were too big so I had no choice but to return. However casseylene helped me get a refund with no need to return the items, which saved my shipping fee. Thanks again.

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Thumbnail of user elishas49
1 review
0 helpful votes
September 28th, 2021
Verified purchase

I bought my 2 year old a jacket in the size I usually order from this site. Upon opening I realized it was much to big for my daughter, I contacted customer service trying to exchange the jacket for a smaller size. I spoke with PAM who was delightful and resolved my issues within minutes. I'm currently awaiting her smaller size jacket. Thank you PAM for all your help it's appreciated!

Tip for consumers:
This is my favorite site for my 2 year old daughter clothes, shoes, swimsuits and there matching family outfits are amazing!

Products used:
Shoes, clothes, jackets, swimsuits, mommy and me

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Value
Shipping
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Thumbnail of user bethanyp130
1 review
0 helpful votes
August 26th, 2023

Site Design: Visually, the site is clean and easy to navigate. Product images are bright and clear to view details. Navigation menus are prominently displayed to hop between categories.

Pricing/Options: Prices appear to be affordable for the type of goods for sale. Customers can filter items by price, ratings, attributes like color. Payment and shipping info is readily available.

Customer Service: Contact info and frequently asked questions are easy to locate. There's also a live chat option to get quick help from representatives. Returns/refund policies are clearly spelled out.

Tip for consumers:
First Glance, Will Make An Order And Update Later

Service
Value
Quality
Thumbnail of user pamelac973
1 review
0 helpful votes
May 19th, 2021

I had a great experience with patpat, I bought some dresses for me and my baby girl. The products are of good quality, excellent for the price. The dresses did not fit me, I contacted the customer service, they answered me on the same day, Elaine was the person who spoke to me, she is very kind and solved my problem, she gave me several options. I will definitely buy in this story again.

Tip for consumers:
I had a great experience with patpat. I bought some dresses but they didn’t fit me. I contact the customer service, ELAINE answered at the same day, she was very kind and helpful my problem was solved very fast. The dresses are of good quality and will certainly buy with them again.

Products used:
Dresses

Service
Value
Shipping
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Thumbnail of user maddieb40
1 review
1 helpful vote
December 23rd, 2022

Very happy with the care and support I received during a delivery issue. I put the address in wrong so the order was returned, and they gave me credit for the full amount of my order. Took a couple of days because it was over the weekend and it's the week before Christmas, but I'm very happy with the help and care I received. Susie B was very easy to work with. I love their clothes and their service!

Thumbnail of user julies1619
1 review
0 helpful votes
April 11th, 2021

OMG! Where to begin. The prices are unbelievable and the quality of the clothing, shoes and house hold items are above and beyond what you would expect for the prices. It's as if I have my own little High End store and the secret for having all that I want for a small price! Keep up the great customer service and the quality and I'll be amazed if you don't have every parent and grandparent buying from you! Thank you so much!

Tip for consumers:
put them on your favourites as the items change weekly and the styles are unmatched!

Products used:
I have purchased numerous articles of clothing and shoes from Patpat all articles are quality made and look fantastic!!!

Service
Value
Shipping
Returns
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Thumbnail of user carolk1159
1 review
0 helpful votes
October 6th, 2021

I had items to return for size. The process was smooth and Phoebe was able to help me through it. She offered a voucher for an item I was returning and to send the new size of two other items. When I asked about returning the items, they did not want me to have to pay additional shipping so she said to keep them or give them as a gift! That is great customer service. I like their products and now I also like their service! I will be shopping there again.

Tip for consumers:
Prices are great and I have really liked everything that we get from there.

Products used:
Children's clothing and women's clothing

Service
Value
Shipping
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Thumbnail of user raneed2
1 review
0 helpful votes
January 5th, 2022

The items was absolutely adores and I can not wait untill my little girl is here to put her in them!

Service
Value
Shipping
Returns
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Thumbnail of user chaun20
1 review
0 helpful votes
April 15th, 2022

Easy to shop for family matching outfits for the whole family. Many prints and pattern and variety of styles to choose from. Quality of material is good and fit is true to size. I had an issue with some sock sizing and Jonalyn from Patpat customer service was very helpful and quick to resolve the issue. I was satisfied with the solution.

Products used:
Shirts, dresses, swimsuits

Thumbnail of user rachelc850
1 review
0 helpful votes
November 10th, 2021
Verified purchase

Excellent customer service. So refreshing to find an affordable clothing site that is legit and helpful! Their team member Susie B responded within a couple hours of my inquiry. Very impressed and will definitely continue to shop PatPat!

Products used:
Rompers, jackets, sweaters

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacys672
1 review
0 helpful votes
December 8th, 2022

Items ship quickly! Great customer service! My package was delivered to the wrong address and PatPat sent me a new shipment at no cost! Clothes are adorable and affordable! Thank you!

Thumbnail of user harianab
2 reviews
1 helpful vote
April 7th, 2022
Verified purchase

Me gustó mucho mi compra, tuve un inconveniente con la talla pero nada que no pudieran resolver, me gustó la calidad de su producto 100% recomendado. Gracias patpat por ayudar a sus clientes y brindar un buen servicio para nuestra satisfacción

Tip for consumers:
Les aconsejaría comprar dos tallas más los vestidos, yo a mi hijo de 3 años le compré 4-5 y le quedó ajustado, ya se que para la próxima compra debo comprar 5-6

Products used:
Conjuntos, vestidos

Service
Value
Shipping
Returns
Quality
Thumbnail of user olumideo2
1 review
0 helpful votes
June 23rd, 2021

The intelligence use by there team makes it totally different from other shopping site. Am in Nigeria and I shop a lot on web considering the stress-free of home delivery.
I was given a well detailed and explanatory enough write-up today by a lady (Mary). This solved all my issues. Thanks so much.

Looking forward to write something on your fast delivery.

Tip for consumers:
I enjoyed the discount as a first timer...

Products used:
Babies wear

Service
Value
Shipping
Quality
Thumbnail of user melissae628
1 review
0 helpful votes
August 13th, 2021
Verified purchase

I've had a positive experience with Patpat.com. I liked that they did a 50% of a number of items. I really like one of the dresses I bought and a nursing shirt. It's hard to find cute nursing shirts, and they have some on their site! Their customer service is helpful and friendly.

Thumbnail of user hamadk2
1 review
0 helpful votes
July 4th, 2021

Helpful, honest, and great customer support. They solve my issue very well. Need to be patient.
And the quality of the product is also good. At a very reasonable, affordable price.
Awesome experience here. 100% recommend

Products used:
Suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinan216
1 review
0 helpful votes
August 16th, 2021

Happy with clothing. Great prices. Great selection. Returns through online was easy and straight forward. I would buy from PatPat again and recommend to friends.

Tip for consumers:
great prices, great selection for maternity and baby clothes

Products used:
love the breast feeding tops

Service
Value
Shipping
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Quality
Thumbnail of user lisap2193
1 review
1 helpful vote
February 6th, 2022
Verified purchase

I shop here all the time and love everything I buy. This last time I had one outfit that didn't fit right and they responded quickly telling me to donate the outfit and they will issue a full refund. You can't ask for any more than that.

Tip for consumers:
Excellent quality of clothing and great prices. The customer service is exceptional!

Products used:
I bought about 15 outfits but one outfit I wanted to return it was too big.

Service
Value
Shipping
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Thumbnail of user yakad
1 review
0 helpful votes
May 19th, 2021
Verified purchase

I had an issue with receiving my package, but Joven handled it in a swift and professional manner! Thanks

Service
Value
Quality
Thumbnail of user ishmeetk1
1 review
0 helpful votes
February 12th, 2021

Trusted site. Good customer service. Got my concern sorted in just 24hours. And got the best possible solution..

Tip for consumers:
Great for baby clothes

Products used:
Baby clothes

Service
Value
Shipping
Returns
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Thumbnail of user mariaj581
1 review
0 helpful votes
March 4th, 2021

I ordered five nursing shirts from Patpat. I requested a refund for two of them and wanted the third one in a different color. They responded very fast, were very keen on resolving the issue and on top of everything, they allowed me to keep all the shirts and still gave me a refund for the three shirts that didn't fit so well. What an awesome deal! So happy! Definitely shopping there again!

Thumbnail of user taylork182
1 review
0 helpful votes
June 6th, 2021

I was looking for a mommy and me matching outfit set and decided to get the sunflower rompers. They were so cute and we were complimented all day! The only downer was that the tiny pom poms on the little girl's version broke easier than I hoped, but that was because my girl is rough and very playful.

Thumbnail of user jadeh74
1 review
0 helpful votes
January 31st, 2021

Bought my baby girl a bunch of stuff for Christmas and we love everything! Will purchase again and refer friends

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Value
Shipping
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Thumbnail of user carlyg41
1 review
0 helpful votes
January 17th, 2021

Susie B from customer service was so great! I ordered two pair of maternity jeans. Long story short they couldn't fit and I didn't realize that I couldn't return them. Susie still issued a refund for me that she didn't have to do and I got to keep to jeans do gift to someone else. Highly recommended this company. I will be buying more in the future.

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