USAbox

I've had 224 deliveries in the last 12 years, and they all went well. The only problems I've had are with DHL, and I no longer ask to use them, so that's not the fault of usabox. You can check the box for FedEx, and they've been great.

I think the comments below are unfair to this company. Nothng was ever lost, and I was never overcharged. On the other hand, DHL employees here in Colombia do not understand their own policies, and sometimes sit on a package without knowing it.

In almost 18 years working with them, they have never made a mistake. Nothing has been lost. Everything delivered on time.

The service is easy to use. Much of the mail I receive I simply discard. I have had them repackage and ship international without incident.
My only disappointment is the concept of "volume weight" which is based on the dimensions of the item, regardless of actual weight. That makes many things (especially light but bulky things) very expensive to ship internationally.

USA Box is the most efficient and trustworthy mail forwarder company that I have worked with. My packages are prepared and shipped quickly. I get good value for money. I am totally pleased with this service.

There is the possibility to collect packages for 6 months! They always make one big package. This is always ready to be shipped within 1 day! These -re-packed- packages are really much cheaper than sending all packages without USAbox. This fee for me is only US$ 10,00 /month. The payment histories are always correct

Great Service. Good Value! Best around and i have used many mail forwarding companies. Always ready to help.

I have been with USAbox for 6 years. I have no problem with their services. I use the box to collect my mails and send them to me once a few months. I pay a monthly fee and I find that money well spent.

Excelente Servicio y el personal siempre con buena disposicion de atencion al cliente. Tarifas adecuadas a las nesecidades de cada quien. Todo muy bien!

I'm very satisfied with USAbox.com! I live in Europe and want to buy -jewelry- from different companies in the USA. There is the possibility to collect packages for 6 months! They they always make one big package. This is always ready to be shipped within 1 day! These -re-packed- packages are really much more cheaper than sending all packages without USAbox. This fee for me is only US$ 10,00 /month. The payment histories are always correct! You can ask questions through E-Mails and you recive their answers on the same day or next day! As I've mentioned before - I live in Europe Austria and I give 5 STARS for this USABOX COMPANY! Barbara

I had a platinum suscription for several years with them until they received the wrong package from the vendor and forwarded said package overseas. They admitted they comitted a mistake but refused to collect the package from my premises and left me with all the return expenses. Lesson learned! Users BEWARE!

I am very satisfied with USABOX It is the most trustful and reliable forwarding company I have been costumer of several companies of the kind and this is the cheapest with the best service by far

Usabox is very professional and prompt, i will be a happy customer for ever, and will also spread the word...

La atención de los chicos es excepcional. Siempre dispuestos a darte una mano! Sin dudar seguiré usando el servicio para mis futuras compras en Miami.

Only use them once or twice a month but no problems after couple of years. I've had problems with sellers getting orders wrong - a risk you take ordering internationally (nothing to do with usabox just something to consider)

These guys are lame at best. The don't receive packages on Saturday. The get pissy when you show up to pick up your stuff unannounced (even though I was perfectly happy to wait). They don't respond well to special requests or inquiries. But the biggest problem was when I had a computer shipped to Brazil (where I was traveling). My impression now is that they have no clue how to deal with customs in foreign countries. I had no idea what it takes to ship from the USA to Brazil, so I was relying on their capability. My mistake. After trying to ship twice (failed both times, but I certainly got charged for shipping both times), I gave up. My ATM card also disappeared from the shipment somewhere (could have been Brazil customs). In summary, I will never use these people again.

Wow, there's a lot of unhappy people here. Let me tell you my latest experience.

I have a Platinum subscription ($10/mo), which gives me a better rate on shipments. Still, on my last shipment, the usabox packers saved me almost 50% of the initially estimated price, by repacking everything to save on space.

So far, the support at usabox has been responsive when I had issues, like when a duplicate package appeared in my Inbox.

A word on volumetric weight (an issue for some): carriers measure a package's "weight" by taking either the real weight or using the sum of dimensions, whichever is bigger. Thus, several individually packed shipments will always be more expensive (due to padding) than a single repacked shipment.

The 4 stars rating is because there is room for improvement. Keep up the good work, guys!

I was going to sign up for this service, but glad I read all of the comments since I do want some that communicates well, provides good customer service and is reliable. Also, I will never use DHL again, I find that their fees are very high from previous experience. So if this company uses DHL, that alone is a major deterrent for me...

Does anyone know of a good reliable, and trustworthy sky box to use for shipping small items with good fees, and good communication services?

Please please I wish I had done more research on this company, in simple terms they are thieves, this s scam site, please do not use them. The come across as all legit until they have your items, thn they begin to show how much they will scam and steal from you. Anyone out there who can spread the word do so, USABOX.com are a scam. Do Not Use them.

This company is the biggest CON. I am very disappointed. They charged for posting my shoes. They told me the total weight was 7 lbs but when I checked the DHL airway bill it had 3 lbs. So USABOX charged me almost 3 times the normal DHL charge.

I have been using USAbox to receive all my mail while I am living overseas. I have found them to be reliable. The service is easy to use. Much of the mail I receive I simply discard. I have had them repackage and ship international without incident.
My only disappointment is the concept of "volume weight" which is based on the dimensions of the item, regardless of actual weight. That makes many things (especially light but bulky things) very expensive to ship internationally. I realize that is not USAbox's policy, that's the way it works when shipping internationally.

After reading the John D and Torrez reviews I had to chime in to clarify a few things.

Regarding John D. Package forwarding companies are closed on Saturdays because the most of the major delivery companies do not make deliveries on Saturdays (unless it's a special Saturday express shipment which is extremely rare).

As far as "dealing with customs" in other countries; when it comes to international packages the shipper does not "deal" with customs. It's the courier company that has a system in place to clear items in each country where they perform deliveries. If a particular country has a customs service that is notoriously difficult and expensive (Brazil) than that is the fault of no one other than the customs office itself.

Regarding showing up at package forwarding warehouses. These are not retail store fronts. John D was able to pickup his box in a shipping warehouse, which is all he wanted to do, not sure what kind of welcome party he was expecting.

Regarding Torrez, anyone who gets upset about having to pay duties and vat to a courier on delivery has no idea how international shipping works... actually, duties and vat charges is the number one complaint from consumers about sellers and couriers... no one has control over duties and taxes, they are payable by law and getting upset at sellers and couriers about them is a futile exercise. The second most common complaint is regarding dimensional weight. Amazon and other companies are notorious for shipping a small item in an over-sized box, if this happens to you just ask your package forwarding service to re-pack into something smaller.

As far as my 4-star rating, usabox.com has an A+ with the BBB and excellent reviews across the board-

We lived in Italy for over a year and needed to receive items from the US that were too expensive in italy due to the high exchange rates. Mostly electronic gadgets for friends and family. I tried a cheaper service and got burned by a lot of hidden fees and lack of service. After making a few mistakes we found usabox, I like them because they offer all the services of the largest company but small enough to be able to handle your request in a timely manner.

The most valuable lesson we learned about forwarding companies advertising cheaper rates aren't better and most of the time end up costing much more than the larger services. Shipito was a disaster, they were slow to reply and would not repackage tiny items that had arrived from Amazon in huuuuuge boxes! Was cheaper to abandon the items that ship to us.

USABox will hold all your packages until they all arrive, then you can tell them to package them all together (free) and even tell them which carrier to use if you have a preference.

I didn't give them 5 stars only because they don't have online chat, otherwise, wouldn't use anyone else!

I spent time and effort opening an account for a client. Had to badger her to sign forms and check her credit card to verify identity. She's a busy lady. Finally account is opened and I have two letters sent: from the IRS and from Delaware Dept of State. They arrive. I finally change the email to hers and give her the account so she can do have her letters sent to her. But then, I notice that the email is saved with spaces. I write to them about fixing those spaces and they write back. "Your account has been closed" no warning. I ask them wtf and they say I never sent the documents. What?! I had already been receiving mail. Of course I sent the docs. Her name was on the account. I have the emails to prove it! What did they do as a result? Did they ask if I wanted my mail forwarded to me? No! They sent the mail back to the IRS and Delaware. How unprofessional can you possibly be? A waste of time and effort. Be careful, they can screw with you very easily. Esp if you have a glitch on their system. Incompetent!