USTechSupport

Thoroughly patient and professional with me; configured my system for latest version of System Mechanics installation.

Great service by friendly, knowledgeable staff. Very quick to respond to tickets and issues resolved almost instantly.

They are professional and know what they are doing. Fixed all the issues I had. They remote in and do everything hands on. Also explained to me how to fix any issues like the ones I had in the future.

I was a customer of Advanced Tech Support (ATS), which was replaced by US Tech. Service deteriorated from immediate and thorough to marginally adequate and very tedious to access. After a futile week of repeated calls (a few days after renewing payment) to have my computer tuned up, I closed my account. Without providing any service after payment renewal, they refused to refund much of my payment, and aggressively pursued continuation of my account. Their business model is offensive to deal with, and I would not recommend use of their services or software options.

Tech support is great- seem knowledgeable and helpful. But I had to argue with the supervisor for 10 minutes until she finally "found" that I had indeed renewed my subscription for the service. This happened a few months ago also.

Herb was my agent when I initially setup a 3 year PC Support and Identity Theft. Plus I needed maintenance and optimization on my PC. So far I'm liking what I see and have experienced with them. I truly hope it stays this way and not find out later down the road that they're customer support is lacking. But as I mentioned, so far I am very satisfied with the over all experience.

I signed last year for them to fix my printer issues I was having. They could not figure out how to fix it. I forgot about it and then 1 year later they charged me $20 for a monthly subscription that I never signed up for and was not notified that I was going to be charged for this. This company is a scam. I would never use them.

We have this paid service for technical support with our computer. Recently the computer/screen locked up so I called the toll free line for assistance. The woman I spoke to was very difficult to understand and I tried. It was very frustrating. She seemed to understand the problem and said I needed "this" to fix it. Ok, $359.00. Say yes, say yes she keeps saying and I'm taking her word we need this to fix the problem. Then she says we need this other thing to protect our computer. She still hasn't done anything to assist with the actual problem. Again she is very difficult to understand. Keeps saying Say yes, say yes! Ok, so trusting this person eventually I say yes. $550 more or close. Then she actually tries to help. Gets frustrated with me apparently and says she will have a technician call me right away. Well…after being on the phone with her for close to 2 hours I wait for this technician who is supposedly calling right away. Four hours later I'm still waiting and a guy finally calls back who actually does help. And also installs one of the services she sold me as well. It seems to me now when I look back on this that the initial contact I had with this company was basically to sell their products whether they are needed or not. I'm not very tech savvy and have relied on this company for computer assistance - not to be sold products by someone I can barely understand (language barrier) and technically don't understand. The technician when he finally called was helpful.

US Tech Support is a phenomenol computer support service. Its customer service agents and technicians are second to none! They are easy to reach, available 24 x 7, and will quickly diagnose and fix your computer issues. Contact them today and sign up for one of their plans. You'll be glad you did!

Not as good as my other tech company, but they did get my Panda put back in, just not the same one that I'd had before. I had the Panda Lifetime Security and they installled a FreePandaDome Security so not happy about that. The guy who assisted me with my problem however, was very nice and took the time to tell me what he was doing at all times, so that was why I gave you 4 stars and the only reason why I did it.

Denmark at US Tech did a fantastic job...he handled all the problems on my computer and now it's like I have a new computer.very impressed.great tech support

With Over 7 years history using US Tech, I could not be more pleased with their responsiveness and ability to reach positive results each and every time I need them. Their technicians are extremely efficient and very personable in handling any issue, and they never fail to follow up with return phone calls when necessary. I recommend US Tech Support highly for system maintenance, security software, virus protection, identity protection, etc. Great service!

Superantispyware scan on bootup was showing a Trojan virus and suggesting a full scan. When initiated the scan started but some minutes later the PC shut down. On reboot the whole cycle started again.
I coontacted the SAS parent company help line and a very helpful tech (Fernando) sorted it out very patiently. Original SAS program uninstalled and reinstalled again. No problems so far so hopefully all sorted again.

Fast and efficient help received from USTechSupport for an issue with System Mechanic. I am delighted to recommend them.

I have been a US Tech Support customer for years. However, I am currently very displeased. I have had problems with the back up program I purchased 7 months ago and have had to call for support several times. The last 2 calls made today, I was told that a technician would be calling me after he completed his current call. Two hours later, I called again with the ticket number and was told a technician would call in 10 minutes. It is now again 3 hours and no call. Both times I was told the supervisor was notified and it would be expedited. I feel these are just "scripts" for different situations. Such a waste of my time trying to get the service I have paid for.

I purchased the service for $518 - the sales person and the website states 30 day refund guarantee - I did not use the service and tried to cancel after 7 days and they refused - Also they were rude!

It is a little spendy, but I have given up at big box stores computer IT guys or other online services. Iola products have been great for my computers over the years. I used these guys before, and in the long run they keep things on my laptop and desktop running great. Personable and willing to answers questions with easy to understand remedies.

Tech department installed the updated version of System Mechanic and added extra security by installing "Secure VPN" to my computer. The work was well explained to me and done 100% efficiently

Nathan fixed my Google Chrome Bookmark favorites issues. My cache fixes logged me off of everything

My 6 year old computer was running slow, would not download or open programs. Their technicians worked on my unit for over 6 hours and got it to work like new. The cost was $178.00 for one year of tech. Service plus the Iolo System Mechanic for a year. I received my moneys worth in one day. Their technicians were very pleasant and extremely knowledge.

I told them that my purchase was a one time event and I did not want to have an ongoing subscription. They billed me for a renewal and I told them that I phoned them for a refund which they failed to do. Their billing was completely fraudulent.

The tech support I received was incredible. They had figured out my computer problem and fixed everything that was occurring in a matter of an hour. Computer is working absolutely perfect now!

By connecting with a software application business about a wrong keyword I entered, they promply call me by phone and then asked me trough a mail if they could connect to my computer.
After accepted the connection remotely reset the software keywords and let me enter a new master code.
They wait until all the steps were done.
First of all the verified the permissions I have for the use of this application to know I owned that.
They performed a resumed report of the operations done while in connection with me.
A small questions were answered by me as the job was finished.
I very much appreciate the assistance and help provided by UStechSupport.