USvitalrecords

I ordered a birth certificate and paid this company $57 and 6 weeks later I still haven't received my birth certificate or gotten a response from this fake company…. The federal government should be all over this site and arresting these crooks on federal charges …… this is not legal to just take peoples hard earned money like this…… I want my money back

U.S. Vital emailed me a number for customer service that is not in service. They then left me a voice-mail and it was an Asian lady talking extremely fast but I was lucky to catch her number and not name. The number is from Colorado somewhere. I leave messages DAILY because I want my money back. VitalChek is who I ended up going through as they are partnered with every state. I'm not sure where U.S. Vital came from but they are taking advantage of everyone in search of their birth certificate. This company needs to be reported. U.S. Vital would be left alone but they have copies of my personal info. Out of $57. They even set up the charge as similar as the real site so it looks legit. Turn around time from the real site wasn't even two weeks. It's been 8 weeks and I still have yet to hear back from U.S. Vital.

I WORK IN A MARRIAGE LICENSE DEPT AND WE CONSISTENTLY HEAR FROM CUSTOMERS NEEDING A COPY OF THEIR MARRIAGE RECORD THAT THIS COMPANY CHARGES MORE THAN 5 TIMES WHAT THE ACTUAL FEE IS TO OBTAIN THE RECORD DIRECTLY FROM OUR OFFICE. ALWAYS CONTACT THE OFFICE THAT ISSUED YOUR RECORD (MARRIAGE LICENSE DEPT IN THE COUNTY/STATE WHERE YOU GOT MARRIED) TO OBTAIN A CERTIFIED COPY. FOR BIRTH/DEATH CERTIFICATES CONTACT THE HEALTH DEPT IN THE STATE WHERE THE EVENT OCCURRED.

I followed their procedures to the letter. They mistakenly sent all my completed paperwork that I sent to them back to me. I contacted the manager Lily, explained the situation, she apologized, said she would issue a refund if I sent the paperwork (again) back to her. I asked " What about my birth certificate?" Lily said she would send in the paperwork. I've been waiting a couple months now, I contacted Lily and she could care less about the situation. She issued the refund but didn't send in my paperwork as promised. No heart, no love, no soul. Told me I needed to contact LA County myself. Theres bad service and there's no service. Don't waste your time with USA Vital.

HORRIBLE SERVICE, never got my certificate, I paid 54 dollars, they sent only 20 dollars to San Diego department and the price for the death certificate was 24,0o dollars

This company thrives through the small print. I ordered a birth certificate for almost $50.00. A few days later, the emailed me a completed form (the same one in turns out that the state's Dept. if Vital Statistics uses) with instructions to mail it to the state, and pay them!$25.00. I spent $50 for them to complete a form?!? It is my fault for not reading all the small print. But they clearly make it difficult to see what a scam they are.

Ordered by Birth Certificate in Feb 2021, Never received it, tried calling and they hang up, tried emailing and you get a response to check a website and then you can not log in- it tells you to call. Its a loop and you never are able to get a hold of anyone. I am reporting to BBB and I am going to try to get my money back. But probably will not be able to.

I needed my birth certificate for legal issues and I thought I went to the correct website but when I saw the charge of 125 dollars I found it odd. After putting in my order I realized I made a big mistake, this company now has all my personal information which they will sell to other companies And there is nothing I can do. Please read carefully and search thoroughly these companies must be held accountable.

Paid for my mother's birth cert. They "rejected" my complete application. Wouldn't say why. Never returned my $62.00 fee. Thieves.

I paid this company $125 for a certified marriage certificate on Dec. 7,2020. As of March 23,2021, I have not received the certificate, despite the fact that the request was processed and charged to my account. When I called them, no one answered, and I had to leave a message requesting a call back which I have not received. Do not do business with this company. You can get certified copies of licenses from the Register of Deeds in the county in which the license was acquired. In NC, it only costs $10.00 versus $125.00

I had no problems. Easy form and had my certificate in a couple of weeks. Will be ordering again for my wife and son.

I am into month 5 on waiting for a copy of a death certificate. The company keeps telling me that it will be here next week and when next week comes - there is still no certificate!

Ordered my certificate. Took only a few minutes to complete the form. Took a few weeks to get the certificate. Government just doesn't get them out that fast I guess. Anyways, no problems for me. Easy enough and have my certificate. Some people say they can't phone them. They give you a phone number when you order and they answered when I called.

I didn't even order any documents, I was charged $125.00 for absolutely nothing! I explained this to the company multiple times and yet nothing. I cannot afford to give $125.00 away. What a scam! Do not use this company ever!

I ordered a copy of my birth certificate online and 2 days later I cancelled as I was informed I could just go down to the office and retrieve my cert same day only paying $28. I was also charged $117 for processing that did not occur, as I cancelled soon after I applied. US VITAL RECORDS do not answer your calls nor do they respond to messages or voicemails. I had to report the charge to my bank and fight it. When I did go to obtain my birth certificate, I was informed that the online companies, such as this one, are a scam and to stay away.

It took me 5 minutes to order. Took a couple of weeks. The govs not that fast. Got it, got my passport. Boom.

This is a scam. They do not provide a birth certificate - they provide - at extreme cost - instructions on how to get a birth certificate that are readily available at the state's site. I did not read the fine print - thought I was in the right place - money down the drain. This was my own fault, but really makes me question why sites like this are legal.

I clicked online thinking zip was ordering a birth certificate and come to find out 6weeks later absolutely nothing. This is a scam. They do not give you a birth certificate and charge you 49.00. I wrote them along with my credit card to report them as fraud so no one else gets scammed. Stay away. Go to you local state to get it

Paid for death certificate of my father. NYS law does not permit child to order same. Contacted these folks and got zilch in return. Don't waste your money.

They claim to give you actually certificates when in actuality it's an application for the certificates which are free! They charged me 47 dollars and I now have to dispute this with my bank just to get a refund because there is no live person to talk to! Just a run around! People do research before you pay for anything online! Contact the health department in the city which you need to obtain any such documents!

I have written I think, 1 bad review before now in my life, but this crowd took about $425 from me. They have not sent my birth certificates, not contacted me, even provided a reference number. I have rung, left messages (no-one answers any phone number they provide). I have written on the "contact me" page. Not a word. Your choice, but I suggest you at least try ringing them before you use them and prove that I at least, am for real!

Hooray for this company! I was able to get a certified copy of my birth certificate. My case was a closed adoption and had lost the original certificate. About three weeks later, I got it in the mail! I'm thrilled! I read the complains on this page and though I'd lost my money... I highly recommend them! Thanks US Vital Records! One happy customer here!

Very misleading. I paid $60 for what I thought was the form to retrieve my birth certificate. When I received their email I realized I'd been mistaken and promptly asked for them to cancel and refund. They claimed their services had already been given so they refused to do it. No services were provided.