Vacasa

Walked in to find a dirty place. The futon in the living room was broken. WiFi didn't work. I contacted them through text/email and their "24/7 customer service" number over a dozen times. No response. Some "Molly" bot responds to poor reviews with, "sincere apologies". We had to pack everything up and rent something else. Contact the BBB. This company has been getting away with this for a long time.

We rented a unit in Cape Canaveral Florida 7400 Ridgewood Ave unit 313 at Cape Winds. All reviews say it was so nice and pleasant! We were booked for three weeks but only stayed two because of the mold and mildew smell! When we left our clothes smelled terrible! Plus they refused to change our linen or towels said they would make an exception and bring us some but never showed up! VACASA put up their own reviews! They are VERY DISHONEST!

On a 15K trip, Vacasa (via AirBnB) took a 50% deposit. When a medical emergency forced us to cancel SIX MONTHS in advance of our trip, they kept more than $6k and refunded us $1200, diverting the matter to AirBnB. Completely abominable. Do NOT book with these thieves who try to offload their poor policies on other companies.

We rented a home at St George Island Florida. The house is in bad disrepair, including doors which do not open to the outside, which is a fire hazard. The board walk to the beach swats when walked on, and one potion partially collapsed. We had water pouring in the front door during a storm, with pots and towels staying on the landing to catch the water. This house needs a fire inspection and the local code enforcement needs to visit, my next phone call. I followed up bad reviews for the home so I could endure the problems were fixed. I was told numerous times that all repairs had been made. Vacasa lied again and again. We received i night's compensation which I assure you was not enough.

Skiscape Steamboat Springs - Home was dirty, no response from management, starter supplies consisted of used toilet paper rolls, no maintenance after hours even if it involves the heater. No on-site or local management co - phone call only and very unprofessional. I wish I had seen these reviews before I booked with them because it seems to be a consistent problem.

Two accommodations this management team provided me one had no electricity and the other had black mold. This took place in Playa Del Carmén Mexico on our family vacation. Nothing was ever done. I urge you to check management team that mentions. VACASA to avoid booking with them at all means necessary. This statement is provided by a military family on vacation from the United States of America. The worst experience I ever encountered. They managed many of properties. Google them a you will see several customers complaints with a rating of 1.5 which is not justifiable. AVOID VACASA Oh a first accommodation was five star with no electricity day after check in second accommodation was one star black mold present with strong musky smell.

I changed my mind, I think I will give Vacasa another chance! Because my trip didn't have roaches, animals mice … the house was very clean and quite honestly that's what's important! The stupid minor things just aren't! After the pool was cleaned and I used. It! It was awesome! Their prices are great and I am allowed to change my mind! They didn't offer me anything to change my mind! Because I have my own mind and no one can change it except me! And I did! So for me, Vacasa is actually ok! And they helped me when I asked!

Last week we had a condo in St. Augustine canceled 5 days before arrival. Despite bring told any replacement unit needed to be handicap accessible they gave us a completely inaccessible unit. They had nothing else available and offered bizarre options because obviously they don't care. We struggled to.find rooms for that
Night and left the next day. Did get a refund but no other help!

Terrible communication. Came to our rental in nirthstar. Dirty carpet n walls. Crumbs in utensil drawers. Dirty towels under bathroom sink. Dirty placemats.other guests shampoo left on bathtub shelf. Only about $50 refund with all the fees if I cancelled even during covid 19 two months before we were to arrive. Emailed questions Noone responded till days before arrival. We had already left before then. Not happy for what I paid.

Booked a home in North Myrtle Beach through Vacasa and highly disappointed. Arrived to dirty floors with so much grit on them we had to go out and get a swiffer and clean the floors ourselves, the filthy mop they used stuck up the house so bad we had to put it outside. No shower curtains and the shower liners were torn and ripped and not usable, again we had to go buy them. One garbage bag for entire visit supplied, one roll of toilet paper per bathroom only provided. Some ammenities not even in house. Called Vacasa when arriving, and a couple times during the week texting with the "Local" group. Local group never showed up with the missing ammenities and none responsive to fixing non working lights or coming to clean.

I own a condo at the Aqua resort in Panama City Beach which I entrusted to VACASA in March 2022. Their sales pitch is good and all as they have the exposure to get your unit rented. Since that time my property/furniture has sustained significant damage including broken furniture, wall damage, cracked kitchen granite, missing items, etc.
What they don't tell you is that they deliberately lower your rental fees so they can tack on higher fees which amount to 30-60% of the total cost and, at times, collect more than the actual owner. Second, they charge a $35 damage waiver fee which they pocket since they never repair anything. So the owner ends up with less revenue and more liability. Third, they do a terrible job reporting any damage to the owner forcing them to spend their cashflow on maintenance and upkeep due to guest-related damage. Buyer beware.

Buyers beware. This company does not post It's negative reviews of the homes they manage. We had the worst rental experience we've ever had and I wrote a review to Vacasa and they will not post it even though I have pictures and video that was sent to them as proof of the issues. Do not rent any home that Vacasa manages. Our rental was filthy, cockroaches, and spiders everywhere, broken appliances, broken cabinets, and drawers. It was located by a fire station off a busy intersection and right behind a house that we believe was a dog breeder. Nonstop noise all night long. See the photos and videos of what we experienced. And the Vacasa management still refused to make any amends or offer any refunds.

For a $12k mansion rental for my daughter's wedding, it was very disappointing. The house was not maintained properly with broken screen doors and porch lights that didn't work. Dead animal smell upstairs and mold in the tile grout. There was an inch of dust on the fan blades and theater room tv didn't work. We paid over $1600 in fees for cleaning, etc. and we didn't receive a clean house ourselves!

My rental income in Panama City Beach went down over 50%. Numerable damages that I had to cover as an owner. When I cut ties with them they removed their lock and left three huge holes in my door that the hallway could see through and they refuse to fix them. They spent $14,000 of my income with no spending receipts. The only thing I can tell that they bought was a runner rug and a few Dollar store kitchen items. Multiple complaints of renters that it's dirty. Behind your back they will comp renters at the first complaint out of your income.

Do NOT book with this company or use them to manage your property. I used them to rent a home in Boone, NC. I forgot a bag and immediately contacted them to get it back. They use AI to text with renters and then made me wait 30 mins on hold when trying to speak with someone. They said they could not get in touch with the local property manager. I still have not gotten it back or even a return call after 48 hours.

I took pictures of the nasty Covid nest and I called them. They said someone would call me back. No call. We left early and now they won't t take my call to get a refund on part of my stay. More pictures that wont upload snow dirty spots all over carpet and outside dining had coffee spill spots from previous occupant. Duvet cover on my bed was not washed so I took it off. Disgusting place!

Do not recommend Vacasa. They cancelled our booking 6 months later when all other properties were full for our dates. This trip was a big deal due to my parents' health and likely the last time our entire family could travel together. Please go with a more reliable company and don't support this them.

I had a less than satisfactory experience with Vacasa. The property appeared a bit dated, with a bathtub showing signs of wear. The windows leaked so much that it felt like there was a perpetual draft, and the heating system was excessively loud. However, the real disappointment came when we ran out of toilet paper, and we were instructed to buy our own. Now I can understand this if I were renting a condo, but this property called itself a hotel. It had amenities similar to a hotel without the laundry facilities and the room was like a hotel room since it had no more than a microwave, refrigerator and hairdryer for in room amenities.

This has been a complete let down came in for Labor Day weekend. The pictures of the unit are true but what they don't show is the floors you can see are bubbles from water leaks, we had no water pressure and we have 3 bathrooms. And to top it off no ac and this is our 2 Nd day. There are no other rooms available and I have asked for a complete refund and was told no. This is unacceptable! Please don't rent this as the owners really need to take control and do some major renovations.

Checked into THE COTTAGES 39 HILTON HEAD ISLAND last night rented via Vacasa. Absolutely filthy. Contacted them immediately for other arrangements, refund or at the very least additional cleaning. Still Nothing. We cleaned to the best of our ability after a 12 hour trip. No deadbolt or chain on the door, dirty carpet, stains on the furniture, dirty walls, crumbs on the stove, hair on the bathroom sink, dirty toilet seat, grime on the every surface, cobwebs in the corners and on the walls. Molding and rusting doors and door frames. A cracked window pane with curved, pointed hooks sitting on the porch, behind a rocking chair like an accident waiting to happen. I could go on but I'll stop. So disappointed and upset.

My experience with VACASA has been nothing short of a nightmare. From the beginning, their lack of professionalism and care for my property was shocking. They neglected maintenance requests, ignored communication, and allowed the property to deteriorate to a disgraceful state.
As a result, my property received numerous bad reviews from guests on Airbnb, which ultimately led to the suspension of my listing on the platform. To make matters worse, the property management company failed to inform me that my property had been suspended from Airbnb. I only found out six months later. VACASA not only cost me potential income but also damaged my reputation as a host.
Guests left reviews mentioning urine on the walls that was never cleaned, unchanged sheets before check-in, and a general lack of cleanliness. I had the property inspected and found everything to be a complete mess. It was evident that the property had been utterly neglected.
The stove was covered in rust and had clearly never been cleaned. There were countless prints on the walls, food stains on the couch, missing remotes, and several non-working lightbulbs. This state of disrepair and filth is unacceptable.
When I raised these concerns with the property manager, they showed complete indifference and chose to let me go instead of rectifying the situation. Their lack of accountability and disregard for their clients is inexcusable.
If you value your property and your guests' experience, stay far away from this company. Their negligence and incompetence have been catastrophic for my business. Do yourself a favor and find a different property management company.
Below are just few of the photo's that I have from the inspection. These shows how my property was neglected under vacasa's management.

Less than 3 hours before our 4pm check in we get a cancellation notice saying the property was damaged by the recent hurricane. Considering we had already called the resort and confirmed the condition of the resort, it was very frustrating to know this company was not telling the truth. No big deal though... they already booked us in a cheaper property over 1.5 hours away... NO THANK YOU! Don't use this service... never... ever. Never. Just don't.

It was by far the worst rental experience me and my family have had, and we all felt something needed to be done, including an onsite compliance audit. My hope is that future renters of this cabin don't have to deal with the crap we did. In terms of the issues with cleanliness VaCasa said they are not responsible because if was the owners that stayed there prior to our arrival. If this is the case, I would have loved a personalized apology from the Owners. To date I have not received any method of leaving formal feedback review. I've asked VaCasa and nothing's been sent. To provide you a view of our experience I attached an e-mail from my Sister-in-law that was sent to Vacasa yesterday with a nominal response of "Thanks for the feedback, our apologies, but we cannot do anything more than a 9% refund of $200 off $2100." Compliance Issues: Their advertisement says they have a TV, Dishwasher, Gas BBQ, and Gas Fireplace. The only one operational was the upstairs Gas Fireplace. Noted below, it's likely electrical code issues exist and lastly we paid a cleaning fee, why? We had to hand wash the dishes that were left dirty in the cupboards from the prior owners stay and for the rest of the trip because the dishwasher heating element was out. We had to clean some beds before sleeping. Rachel (VaCasa) asked for pictures as evidence but we had already cleaned all the dishes by the time I spoke to here. I didn't take picture of the TV, dishwasher, BBQ and gas fireplace not working because that was verified by the person who came over from VaCasa. Lastly, the responsiveness was very bad from Vacasa since it was over Christmas….but still not an excuse. This is strike 2 in 2 attempts using Vacasa. The last place we stayed with Vacasa they moved us to a different facility because the place we had already paid for was already rented. The place they put us was not cleaned, dirty towels and sheets were left behind, there was no hot water all day which was terrible timing since it was our wedding day. The gave us a slight break on price. They use the cheapest soap, conditioner, and shampoo. Bottom line, they have the worst support, don't give a sh## about the customer, charge you $200+ for cleaning when the places are not clean in the first place. Go with VRBO or get a hotel and save yourself pain working with this joke of a company.