VacationalRentalPros

IF you rent the Ocean's Edge property in Ponte Vedra Beach, just pray you don't have an emergency after 5:01 PM. We chose this property because my elderly mother joined us on vacation and required a one story house with no stairs. We have rented this property in the past with no major issues. We rented the property for 10 days. On day 4, a major storm was encountered and we lost power to the property at 2 PM. I called the Vtrips maintenance line and informed them of the situation. They called back a few hours later and informed me the power would be restored around 8:30 PM. As we could not cook at the house, we all went out for dinner. When we returned around 7:30 PM, every house in the street in our immediate vicinity had power but ours.
I called the Vtrips line again and got the on call secretary who took my information and said someone would call me back. NO ONE CALLED ME BACK. I tried called the power company myself, but they would not speak with me as I was not the owner of the house. I called the VTrips line 4 – 5 x over the next 5 hours only to speak with the same person with the reassurance that someone would call me back and no one ever did. As the house became hotter, with no update on when the power was to be restored, we had to make a decision about where we were going to spend the night. As the house became so hot, we all had to wait outside (with the bugs and mosquitoes) until the power was restored well after 10:30 PM. At that time, the temperature in the house was around 82 – 85 degrees (they have two thermometers for their separate air conditioners) and we had to leave and spend the night elsewhere. I understand the property has no control over the power company, but they do have control over keeping us updated about power restoration so decisions can be made regarding seeking other accommodations for the night especially with the consideration of an elderly parent.
Upon returning to the house in the morning, we found that the TVs didn't work and the screen in the living room wouldn't even turn on. Again, I called the Vtrips representative "Whitney" who was uncaring, rude and very unhelpful. It literally took them until Friday late in the afternoon to resolve the problem with the living room TV and only half the bedroom TVs working. Try explaining NO TV for several days to your elderly parent, as it was her vacation too, only without Matlock and NCIS. I spoke with "Whitney" over several days with very little help or understanding but a great amount of rudeness and unprofessionalism.
The bottom line here is if you have an emergency after 5 PM you are on your own. The responsiveness from the management company for issues that arise with the house is substandard and uncaring. I did purchase rental insurance for trip interruptions, filed a claim, and have not heard back from them or the Vtrips representatives. I strongly advise the owners of this property to look into their rental company, because the customer service (no service) is substandard and frankly, the owners should be embarrassed. Do not take the chance on your one weekly vacation a year to stay at this property. Do yourself a favor and stay somewhere else.

They routinely lose reservations. They lie or act stupid to no end. Their housekeeping is poor. They were repeatedly warned about letting condo association having advanced notice of renters. Then renters can't access condo because VRP screwed up, again

We had to cancel Florida trip in March due to surgery. Our lodging in Sarasota immediately refunded our entire amount less a $150 cancellation fee. NOT VACATION RENTAL PROS for our week in St. Augustine. They rented the condo out (all but one night), but no partial refund, not even cleaning and dog fees. Many calls not returned. Two emails since April saying that it would be looked into and then silence. The last email asked for the same information that was in the same email!

Excellent. My party of 7 included a chemo patient and we range in age from 17 to 70. We booked through VRP and explained our situation. The house HAD to be clean and bug free. That is exactly what we got. We rented Veranda Palms Shrek 6 bedroom home in Kissimmee, FL. And it was CLEAN! We stayed for 15 days and not a bug in sight. I cannot say how happy we were with VRP and the home. I would recommend both 100%. VRP listens to your needs and acts on it.

There are to many issues to complain about but the bottom line is that we were cheated out of 18 days of a two month stay and spent 6 weeks of constant hassles. They are less than honest in their representations. Booked a two month stay in St. Augustine which turned out to be misrepresented in the listing and a dump of a property. Could not gain access for the first two days so we stayed in a motel. We were moved to another property and told we would need to move again to complete our stay but that we would be taken care of for our two month vacation. After a period of time we were told we would need to move to another property but we would need to pay an additional $3,000+. So we were cheated out of 18 days of a two month vacation.

Six weeks of constant calls or waiting for return calls.

Dishonest would be an understatement. They ruined our vacation.

I filed a complaint with the Attorney General of Florida who was very interested and forwarded my complaint to the state's consumer affairs and licensing division for review (still pending). I also filed a complaint with the BBB from the area. Actions which I encourage all who have problems with Vacation Rental Pros to do, it will help to keep the public informed.

Avoid at all costs.