• VacaZon

Overview

VacaZon has a rating of 3.15 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. VacaZon ranks 66th among Vacation Rentals sites.

How would you rate VacaZon?
Top Positive Review

“First Class Customer Service”

Michael R.
4/28/19

Nathalie and Vacazon provided a first class experience from start to finish. She not only was quick to respond to our vacation rental inquiry, but further added value by taking the time to listen to our specific situation and needs. She went out of her way to redirect me from a property that I was interested in initially, to a better property at a better price point that for our needs. Forget AirBNB, do yourself a favor and deal with her directly! Highly recommended and will do business with her again. A+ Thanks Nathalie and Vacazon!

Top Critical Review

“Bait and Switch for me too!”

Chris A.
4/19/16

They change pricing at the end without telling you, and you just have to catch it. They also made me agree to a security deposit, then nearly doubled it. I didn't sign up with this horrible outfit after that, and after reading some reviews online, I'm very glad we didn't. Nathalie Cohen is the worst. Not only do I not recommend this group, I actually hope she goes into another line of business where she isn't deceiving people.

Reviews (20)

Rating

Timeframe

Other

Thumbnail of user michaelr1171
1 review
1 helpful vote
April 28th, 2019

Nathalie and Vacazon provided a first class experience from start to finish. She not only was quick to respond to our vacation rental inquiry, but further added value by taking the time to listen to our specific situation and needs.

She went out of her way to redirect me from a property that I was interested in initially, to a better property at a better price point that for our needs.

Forget AirBNB, do yourself a favor and deal with her directly! Highly recommended and will do business with her again. A+

Thanks Nathalie and Vacazon!

Thumbnail of user sunays
1 review
0 helpful votes
April 11th, 2019

I have used Nathalie and Vacazon twice in the past year to find amazing vacation rentals to host my wife's bridal shower and most recently, our daughter's first birthday. Nathalie was monumental in making a fabulous experience for my family. We decided to have Nathalie find us the most amazing mega mansion resort rental for our family to have a reunion and celebrate our daughter's first birthday. The house was breath-taking and we had an amazing time. Only issue was the home was not ready at our pre-determined check-in time, but nonetheless, the home was clean, fresh, and just purely amazing. The entire family is raving this was our best family event EVER! We plan to use Vacazon for any future vacation rentals.

Thumbnail of user nathaliec10
Bob O. – VacaZon Rep

Thank you so much for the review! It was amazing to work with you twice, keep us updated on future vacations so we can make it perfect for you!

Thumbnail of user margiem28
1 review
0 helpful votes
April 11th, 2018

Nathalie and team were amazing. Great customer service and beautiful properties. I highly recommend vacazon!

Thumbnail of user nathaliec10
Bob O. – VacaZon Rep

The pleasure was ours. Stay in touch and if you ever are interested to purchase a second property, I will be happy to assist you with that too. I look forward to working with you on your next trip to Florida.

Thumbnail of user chrisa139
1 review
1 helpful vote
April 19th, 2016

They change pricing at the end without telling you, and you just have to catch it. They also made me agree to a security deposit, then nearly doubled it. I didn't sign up with this horrible outfit after that, and after reading some reviews online, I'm very glad we didn't.

Nathalie Cohen is the worst. Not only do I not recommend this group, I actually hope she goes into another line of business where she isn't deceiving people.

Thumbnail of user karenk106
1 review
0 helpful votes
October 18th, 2016

Nathalie and her team at VacaZon are professional, diligent and tenacious in finding the right rental for your vacation experience. We reached out to her earlier in the year and her recommendation that we wait until a few weeks before our planned stay was on point. As a result, we ended up reserving a gorgeous five bedroom house in North Miami Beach with an exceptionally accommodating host. Between the hundreds of emails and telephone calls, she was patient and willingly answered any question we had. Thank you Nathalie! We had a great time.

Thumbnail of user fmr
1 review
3 helpful votes
March 25th, 2014

NO Stars. Our experience with this group was terrible. The most unprofessional organization I have experienced. Our first representative went missing on us and the second took 3 weeks to return a fully executed contract after they rushed us to turn it around within a day. We had zero confidence that we would ultimately be satisfied so, we canceled with Vacazon and went with a far more reputable group.

Thumbnail of user mottys
1 review
0 helpful votes
November 15th, 2017

We had a great experience with Nathalie and her team. She was responsive, service oriented and always happy to help. We really appreciated the reliable service and look forward to Nathalie helping us with our next vacation.

Service
Value
Thumbnail of user nathaliec10
Bob O. – VacaZon Rep

Thank you! You were an amazing guest to have.

Thumbnail of user scottg47
1 review
2 helpful votes
February 17th, 2015

We booked an owner's Residence Suite at the King David Residence in Jerusalem, only to find out that VacaZon would not honor the rate. I suppose we are lucky, since after reading the other reviews on this site it sounds like we would have gotten ripped off... DO NOT DO BUSINESS WITH THIS COMPANY!

Thumbnail of user camaris1
1 review
2 helpful votes
November 2nd, 2016

You guys have the most clean, elegant spacioushomes ever. We enjoyed our stay and can't wait to book with u again!

Thumbnail of user robbied2
2 reviews
3 helpful votes
February 9th, 2014

Robbie $#*!son The Dirty Nuclear Cleansing company. This was very interesting, and pretty harsh guys

Regards

Robbie $#*!son The Dirty Nuculear Cleansing company.

Thumbnail of user anthonys69
1 review
2 helpful votes
June 26th, 2014

I came down to Miami Beach for my bachelor party. VacaZon arranged a great house for us with all the amenities we were looking for on short notice. They made sure we had access to the house at the time we arrived, and went over everything in detail. Our house was spic and span upon arrival, and the checking our process was painless. We got our security deposit back in full much sooner than expected as well! Overall, I was very pleased with the trip, and VacaZon's willingness to help us find our exact match within our budget!

I would recommend VacaZon and will certainly use them on my next vacation.

Thumbnail of user judithp4
1 review
1 helpful vote
June 25th, 2013

What a caring, sophisticated customer service team! Rarely do you find a vacation rentals company with such a great reputation that has time to take care of your every need. I happen to be a very picky customer, and despite this the agent that was assigned to me still answered every phone call before and during my stay regarding every question I had. And what a beautiful house! I stayed at the Meditteranean Masterpiece and it was one of the best vacations that our family has every taken. Now we love Florida, and we cant wait 'till our next excuse for a vacation!

Thumbnail of user isaacn1
1 review
4 helpful votes
April 10th, 2011

I was very happy and satisfied with the service at Vacazon. The property they offered was nicer then on the pictures. I would definitely work with them again.

Thumbnail of user reneed6
3 reviews
7 helpful votes
October 1st, 2013

Worst people to do business with EVER. They lied about the condition of the property, they did nothing to get the conditions into livable conditions even after our group had been there for two days. They had the manager of the property do a walk through of the property, and even after that refused to give us back our deposit. Theives, Liars, and completely unprofessional. DO NOT USE THIS COMPANY.

Thumbnail of user crystalg2
1 review
5 helpful votes
May 16th, 2011

Very Professional, Knowledable and Nice Staff. Great Experience Overall!

Thumbnail of user loreleil
1 review
2 helpful votes
January 25th, 2012

Vacation - not so... I had one day to myself while everyone else had plans - so, with nothing like just sitting by the pool to do, I did the property manager's job. Let's see - who showed up that day: the guy to do the grass; the actual owner just used her key and walked in on me scaring my heart into my throat and then of course the following day there was 2 of us sitting by the pool when the pool guy showed up, plus the dishwasher did NOT work when we got there; the microwave made a sound but did NOT heat up anything; 2 deck chairs broke through seats the first day we got there and then of course no one told us about the garbage day process. Very disillusioned and would NEVER recommend where we stayed to anyone - I like my friends! Just an idea of who this site represents.

Thumbnail of user andrewr10
1 review
3 helpful votes
May 11th, 2011

I RENTED MY HOME TO A LYING MESSY GROUP FOR A MEASLY RENT. VACAZON REPRESENTED THEM AS BEING A GROUP OF 6 WHICH IN FACT WERE 20. TO DATE MY HOME SUFFERED MUCH DAMAGE AND YET THEY STILL DEFEND THE CLIENT.

DO NOT DO BUSINESS WITH VACAZON. YOUR BOUND FOR TROUBLE BY THEY'RE LACK OF CONSIDERATION AND UNPROFESSIONALISM WITH PROPERTY OWNERS.

Thumbnail of user giat
1 review
7 helpful votes
March 11th, 2011

They are a bunch of liars and thieves - they just take your money and put you in any place they find available - really dishonest

Thumbnail of user marcellop
1 review
6 helpful votes
December 8th, 2010

This site is terrible. I had an awful experience with them. They took a deposit from me and last minute said the condo I booked wasnt accepting short term stays. I only found out when I called about checkin times. I am now waiting for a week for my deposit.

Thumbnail of user lisap15
1 review
3 helpful votes
April 19th, 2011

I enjoyed my experience with Vacazon. They were very helpful in searching for properties that meet my criteria. Even though I could not book with them Jacob gave me one on one attention that was very helpul.

Lisa P.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find short-term Vacation Rentals, carefully selected and inspected by a concierge. Holiday Apartments Rentals in America, Europe and Asia only at VacaZon.

How do I know I can trust these reviews about VacaZon?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.2
20 reviews
Have a question about VacaZon?