Vegas.com

It shows 24/7 open but not for any human being agent, the virtual agent screw up the confirm booking date, received wrong itinerary and it won't let you cancel even it got cancel option, just to trick you.

Advertised 17$ room at plaza hotel dwntwn Vegas. I had chosen Tuesday thru Thursday night stay, when I hit button to book it and the website screen went blank, no double check of rates or taxes or fees and then I get an email for 150$ charge which I thought included the resort fee and the Vegas. Com fee. I was wrong, now I'm fighting to see an itemized charge for the 150$. Should have cancelled immediately and rebooked room. Live and learn.

On a sunday I was on hold for 2.5 hours and today on hold for over 5 hours. If you reach out someone will call you back eventually. Very happy with our first trip, cancelling a recent trip booked through the site, additional charges to change it were triple what we originally spent, so crazy.

I did not receive my tickets and could not view them on Vegas.com. I called and spoke with someone within five minutes. She discovered a problem with my email address. She was able to correct the problem and I received my tickets.

So I bought 2 tickets to Rod Stewart in Las Vegas 10/3/2020 back last year. I emailed Vegas.com on 7/23 as I noticed he cancelled the rest of his shows. On 8/9 I received a refund to my charge card. I share the frustration with these companies as I am fighting with 2 other companies that still owe me money, but I have to be fair and report that I did get my money back. I hope the same for everyone else. If all else fails open a claim with BBB as it looks like a path of last resort that get's Vegas.com's attention.

I purchased 8 tickets to Mystère by Cirque du Soleil. The tickets came to $1,266.35 ( $137.47 ea + 19.29 service fee) and they told me the tickets were the same price as the direct website. After purchasing the tickets I needed 2 more and went to the direct site the same tickets were only $726.92. THEY OVER CHARGED US $539.43 TOTAL SCAM!

I wanted to give a shout out to Vegas.com purchasing tickets was very simple and their customer service was wonderful. They are a trustworthy company. I recently purchased tickets from them and due to extenuating circumstances I had to cancel my purchase. I was very disappointed as I wanted to see the event but due to the Pandemic and the resurfacing of the COVID variants my Doctor said not to take the chance of going to a large event that will have many people attending regardless of me already having received the vaccination due to the new COVID variants surfacing (which I was not aware of at the time I purchased the tickets because the city was reopened to the public and I didn't know about the variants). Vegas.com was concerned about me and tried to make my experience with them easy. I will now go to them 1st when wanting to go to Las Vegas and looking to purchase tickets for shows or tours the pandemic is over and it is safe to travel again. Thank you Vegas.com for your compassion and great customer service!

Had a family emergency and had to cancel my reservation. I first called the Hotel I would be staying at and they couldn't find the reservation. Then I tried fo 5 hours to get hold of Vegas.com. I called multiple times and had to listen to the tedious ad everytime before IO was put on hold for 30 minutes a time. Then it just started going straight to voicemail and I left 4 of them. I also contacted their support adm sent an email. The next day I get a call from Begas.com and the woman tells me I was cancelling too late and would be charged a night. She tried to connect me to a manager and was put on hold again. I hung and she called back and said the manager doesn't call people directly which is ridiculous. The manager called me back and told me that I would be charged the first night without even listening to me. I hung the phone and will never use Vegas.com again. They treat you like dirt and expect you to enjoy it. Really makes you want to go to Vegas.

For over two weeks I have attempted to contact customer service because of C19 travel restrictions. The airline as part of the package has already cancelled flights during this time announcing a full credit. Vegas.com sent an email finally on the day before the package stating they were giving a refund, but that $365 of the $601 trip price was a cancellation fee. I hope they enjoy the money because that's the last they're getting from me

Vegas.com consistently has some of the worst ripoff prices for everything Vegas. Every time I plan a Vegas trip, I inevitably stumble upon Vegas.com "deals," and they are anything but. For instance, I'm purchasing Cirque MJ One tickets right now. The cheapest available seats on Vegas.com for the date and time I'm going are $112 each (before taxes and fees). However, when I go to buy the exact same seats directly from MGM, they are only $92 each (before taxes and fees). The total at checkout with all fees included is $44 less to buy direct from Cirque (MGM) than to buy from the shady middleman, Vegas.com. In my three Vegas trips, it always ends up being significantly cheaper to buy direct, despite Vegas.com's "best price guarantee," which only guarantees that they will refund you the difference later if you find a better price. However, customer service is nearly impossible to reach, so that refund is almost certainly not worth the headache. I can understand if other discount websites or loyalty programs might be able to beat their prices; but it is totally unacceptable to run a discount site and charge more than the retail price to buy directly from the merchant 100% of the time. It is borderline fraud to advertise discounted prices, then sell everything at a huge markup. Do not ever use Vegas.com. You will always pay more.

See below pics for price comparison of cheapest seats at Vegas.com and buying direct from MGM for the same shoe. Vegas.com charges a $44 premium markup for booking through them vs buying direct from MGM.

I just received my email for full refund of our front row tickets for Mystere, without me even asking!
Thank you so much Vegas.com for your understanding during time of Covid!

So, lesson I learned in Vegas. Do not use Vegas.com to book anything. Went to see Cirque show O, sat at last row of lowest seating area and it was highest paid tickets of entire trip. I bought tickets to 3 other shows, with far better seats, and paid less. They claim they have cheaper or discounts, I say either use hotel concierge or contact show/hotels direct. Mindfreak was level 2 seating and LOVE show was literally 2nd row from stage, and paid almost half less. If you need ideas, use Vegas site, but book another way and save your money. Went to Hoover Dam, and on reality show tours...way better pricing. I emailed after about the concern of the cost, because I really had thought the price was half what they charged me...crickets. Rookie Vegas mistake. Save your money and use anyone else. So, additional info. These 2 tickets were literally 220 dollars more than anything else we did in Vegas. I did two 4 hour tours and sat 2nd row stage for Cirque Love... and paid under or right at 200. As I said, buying in hurry didn't pay attention to the end total, but that more expensive is beyond crazy. Reached out to them and they refunded me 36 dollars, half of some fee. I will take it, but still won't use them again. 36 whole dollars...

They Advertise Lowest price on show tickets (60%) off. I found my tickets cheaper on Ticketmaster AFTER I bought them from Vegas.Com. They refunded the difference asking that I change my review. Do Not deal with this company. Obviously there are more bad reviews other than mine.

Due to a poor internet connection, I accidentally double-booked tickets for an attraction. The site called me to double-check and cancelled the second booking painlessly. The prices for this particular attraction, the High Roller, were the best I'd found.

They are taking advantage of a world crisis and using to make lots of money off from people. I have called and sent numerous emails. No response from them, I understand they are very busy with all that's going on, but ticketsatwork.com answered my email in less then 30 minutes and have already completed the refund request. It's been 8 days and Vegas.com hasn't even responded. Nor do I thing they will. That's a 200.00 loss and a 200.00 dollar gain for them.

We showed up at our specified time and they couldn't find our reservation. Attempted to call customer service and you cannot get anyone on the phone! Disputing with the bank!

I booked for the Beatles love show over the phone they were helpful. The only thing you have to realize is you can't choose your seats so check out a seating chart and ask around to make sure it's ok seating. The Beatles show doesn't have a front or back of stage so any seats would have been fine. Overall great experience with them as I saved a TON of cash for the tickets.

After the ticket purchase, I called the a customer service and I was told there was nothing they can do to give me a better seat ( which was still available at Bellagio resort website at a lower price). Then I got a message from Vegas.com on the same day after I wrote this review. I called them, and after 15 minutes on the phone, they agreed to refund me. So I changed the star from 1 to 3

I booked 3 rooms through Vegas.com at the New York, New York hotel for a 5 day trip to Vegas. Upon arrival I was made aware that the hotel doesn't allow you to book a room for someone under 21. One room was for my 18 year old son. After checking his ID I was told he couldn't check in because of his age. I offered to use my ID and book the room in my name but was quickly shut down by the woman at the front desk. She said since the room was being held they couldn't rent it out to anyone else even though I had the app that showed it was me who paid for the room. I was told to contact Vegas.com to have the room put on my name. This was around midnight and there was no 24 hr support to protect customers from something like this. I had to book a new room through the hotel for the night out of my own pocket. I was offered a refund on the room but that wasn't until the next day and they did the payment could take up to 2 weeks to go back to my card. No offer to compensate me for the new room I had to pay for. No offer for a future discount for the inconvenience. Nothing.

Watch out when booking with this website because if anything goes wrong after hours you are completely on your own. Be warned.

Do not deal with las Vegas com at 8 am Pure garbage and have a recoing that goes of every 4 min stupid crap for a stupid company Later that day at 1 and had no problem to cancel reservation and told lady about 8 o'clock crap and see said sorry like that is going to help Later had woman from las Vegas com asking me to edit my review said no and move on You get what you pay for in this case garbage Lady name from Vegas.com was Maureen Killer wanted me to edit my review and I said no

Everything was perfect from beginning to end. They were upfront about fees for airfare and hotel. The shows were also absolutely perfect. Everything from Vegas.com was accurate and full of descriptions. You just have to read everything through... but it is there.
They helped make our trip the best yet.

I made a mistake when booking a hotel for the wrong dates and Unfortunaly it was nonrefundable. But I called vegas.com immediately after realizing my mistake and they worked with the hotel to get my dates changed. Unfortunately the hotel could not fix it right away so vegas.com changed my reservation anyway. They were very kind and professional. I'm extremely thankful that they could help me so I didnt have to pay twice.

The site changed the date of my tickets multiple times after selecting the day. I wanted I didn't catch it on the final checkout. Got tickets for the wrong day. Only? For them to inform? Me. All sales are final so I had to buy tickets twice.