• Vevor

Vevor

Overview

Vevor has a rating of 4.08 stars from 1,107 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, great price, and fast delivery. Vevor ranks 4th among Outdoor Equipment sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 76.1%
Positive
743
Neutral
36
Negative
197

What reviewers want you to know

Positive highlights

  • Super fast shipping and a quality product could use more instructions on use!

Critical highlights

  • There is no customer service and no positive reply for Qs.
How would you rate Vevor?
Top Positive Review

“Best heater I've purchased”

Yancey C.
1/4/24

Amazing purchase! I Was looking for a lightweight portable heater for camping, we have used all sorts of propane and kerosene heaters with all sorts of issues. I found a fellow offroader using a diesel heater he loved, I decided to try it. And it works perfectly for my set up lightweight portable and runs for about 24 hours on 1 tank of fuel! Not only that but I power it off 1 deep cycle battery and the battery can last up to 4 days before it needs a charge! Totally would buy another one!

Top Critical Review

“Damaged product delivered and they won't do anything about it”

Dawn B.
2/1/24

I received my package today, promptly opened it and found that the contents were damaged. I submitted pictures to Vevor and even with pictures of the damage (and intact box), they are refusing to do anything about it, so now I have a piece of junk I can't use. Buyer beware - if your product comes damaged, they won't replace or refund. I had to file a dispute with my credit card company.

Reviews (1,107)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) quality product (19)
Thumbnail of user yanceyc3
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Amazing purchase! I Was looking for a lightweight portable heater for camping, we have used all sorts of propane and kerosene heaters with all sorts of issues. I found a fellow offroader using a diesel heater he loved, I decided to try it. And it works perfectly for my set up lightweight portable and runs for about 24 hours on 1 tank of fuel! Not only that but I power it off 1 deep cycle battery and the battery can last up to 4 days before it needs a charge! Totally would buy another one!

Thumbnail of user jamesb6978
1 review
0 helpful votes
January 15th, 2024
Verified purchase

I have bought the mini lathe and lathe-turning tools and both are excellent for my needs - wooden model ship building and other miscellaneous construction hobbies. Both tools are very well made to high, professional standards. The lathe is easy to use, easy to maintain, and is an invaluable tool for my hobby(ies). If other products by Vevor are as good as these then I can recommend the company without hesitation.

Reason I chose this business:

I was impressed with the design and price of Vevor’s mini lathe. Ditto for the wood-turning tools.

Thumbnail of user paru
1 review
0 helpful votes
March 4th, 2024
Verified purchase

I was looking to set up a zip line for my kids but did not have the time to engineer one from scratch. I figured buying one would be too expensive until I decided to do a quick search. Vevor popped up and they have several options to choose from. I went with a 125' version for less than a $100 bucks. I can say it is very well engineered and very much worth the $100 in this potato economy. I'll be purchasing more fun stuff from vevor in the future.

Thumbnail of user patcn
1 review
0 helpful votes
April 9th, 2024
Verified purchase

These are quite nice food containers. Especially like the wheels. They are 1/2" wider than website measurements claimed. I had no margin for error as had to fit in a very specific area; however, I think I can make them work

Reason I chose this business:

Only narrow-ish, tall-ish bins that would fit in my closet. Turned out to be bigger than website said.

Thumbnail of user davidr6938
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I needed to install hand rails on 3 and 4 step stairs leading into my house to comply with new city ordinances. Rails were affordable, look good, and were easy to install with 3/8th inch Red Head concrete anchors. Unable to use provided metric anchors as I could not find metric sized masonry hammer drill bits in my town. Might as well leave them out or include a drill bit.

Reason I chose this business:

Inexpensive, weather proof, met my needs.

Thumbnail of user patriciab4780
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I was looking for a cargo climbing net for my grandkids tree house. Vevor had their products posted online with good pictures and specific details about each one. I was able to quickly find and order just what I wanted. It was shipped directly to my house within just a few days. When it arrived it was well made of quality materials. I would definitely order from Vevor again.

Reason I chose this business:

I liked their online postings of their products, both pictures and their detailed descriptions.

Thumbnail of user kellyk1497
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I was looking for a small arc welder to replace my Chicago Electric 80 amp inverter arc welder, that after 8 or nine years of light use, was losing its ability to consistently start and hold a burn. I saw some reviews on YouTube of the Vevor MMA 200 and ordered one from Vevor. Not only was it on sale ( as of 3/24), for less than a $100.00, but the shipping was free and it arrived in about a week! And.the welder runs on 120v and 220v and has worked very nicely!

Reason I chose this business:

The positive reviews of Vevor, especially at the very budget friendly prices, is what attracted me. The communications about my order, and the discounts that were made available were quite nice as well.

Thumbnail of user donb1260
1 review
0 helpful votes
January 15th, 2024
Verified purchase

So far I've purchased a truck tool box, traffic cones, and a tractor seat. I have been very satisfied with everything. Fast shipping. Good quality products. Excellent prices.

Reason I chose this business:

Products and price

Thumbnail of user dawnb1479
1 review
2 helpful votes
February 1st, 2024

I received my package today, promptly opened it and found that the contents were damaged. I submitted pictures to Vevor and even with pictures of the damage (and intact box), they are refusing to do anything about it, so now I have a piece of junk I can't use. Buyer beware - if your product comes damaged, they won't replace or refund. I had to file a dispute with my credit card company.

Products used:
None of them because it was damaged on arrival

* Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Dawn,

Hope you are well. We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Thumbnail of user harrietf56
1 review
0 helpful votes
March 21st, 2024
Verified purchase

We love it except the last day of our major project, the spring came off the part that cuts when you pull the rope. That prunes the smaller branches. We never found it. The bag already has a whole in the bottom, never put anything sharp away in it. And a wing nut came off the big blade. We had to stop in the middle of our project for my husband to try and find something else to work on it.

Haven’t yet but need to about what happened. We need the bag replaced, the wing nut, but most of all a new spring.

Reason I chose this business:

We needed something that would reach tall trees. We have an orchard on our property we prune every year and our cherry trees are the tallest.

Thumbnail of user dalef388
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Purchased 26" and it works great. Make the setting correct and all goes well. Words best on very flat ground.

Reason I chose this business:

Vevor had the tool I was looking for.

Thumbnail of user randolphr70
1 review
0 helpful votes
March 5th, 2024
Verified purchase

This was my first dealings with Vevor. From start to finish, it seemed to go pretty darn smoothly. I'd read a slight report that some have had misc troubles with Vevor and was a bit concerned about the process of shipment vs payment. I made phone call and the very helpful person on the end of the phone made sure all was working correctly and that my order was being processed. It was shipped the next morning and arrived two days later. I'd work again with Vevor in a heartbeat.

As described earlier in the review, I'd contacted Vevor about the process of payment vs shipment and was explained as to how things work. I was thoroughly impressed with the way the customer rep handled my question and did a great job of assuring me my order was working through the process as it was supposed to.

Reason I chose this business:

I learned about them through an ad on a motorcycle forum. I clicked on it and began looking around. I found something I needed and ordered it. The process was flawless.

Service
Thumbnail of user markc4604
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Well I Wasn't sure at first, It actually charges through all the batteries. It brings each one back up to maximum working level. I thought the batteries were pretty good until this Charger Told me different. The technology is amazing. You should be able to Leave it plug in. I'm going to try that and I will update my opinion. I would recommend us to anyone that has my application. It has 8 batteries 48V.

Thumbnail of user anyf1
1 review
0 helpful votes
September 18th, 2022

I love this machine! It is somewhat complicated to learn, wish it had Bluetooth or wireless capabilities

Thumbnail of user elizabethr2123
1 review
1 helpful vote
September 4th, 2022
Verified purchase

I purchased the single pole handrail. Other than needing a hammer drill for the concrete, installation was easy. The post is steel but the rail is rather flimsy aluminum and bends when pressure is applied. So I installed a brace from the middle of the post to the and of the handrail. This should be incorporated into the design. As I purchased 2, oh joy, I get t do it again.

Thumbnail of user chrisk2355
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Went together well. Clear instructions. Seems durable but just put it together so we will see how it holds up. Much better than what harbor freight sells

Thumbnail of user markb5766
1 review
0 helpful votes
March 21st, 2024
Verified purchase

My ultrasonic cleaner went completely dead on the first use. The customer service department will not honor the promised 30 day no hassle return policy. First they wanted me to wait weeks for a replacement part I would have to install myself. When I rejected that they offered to return one third of the purchase and let me keep the useless product. No telling what they'll say next.

See comments above.

Reason I chose this business:

The product sounded like what I needed.

Service
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Mark,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Thumbnail of user keithsinclair07
1 review
0 helpful votes
March 10th, 2024

Bought a water flow monitor and auto shut off device directly from them- did not work, poor instructions and useless customer support just resending the installation manual. At least 10 emails later still no return label and refund.
If you really have to buy their stuff use Amazon at least you can ship it back if not working. I've informed Better Buisness Bureau about their tactics

Tip for consumers:
A customer service number with ability to get tech help …it frustrates me to think the fix might be as simple as updating their app to latest IOS .
I think their service is just an A1 bot initially with in this case just kept spewing out same answer.
I’m frustrated by their wanton lack of service and now wished I had just ponied up the $500 for the Moen system which was installed and up and running in 15 mins by me. Consumers need to stop companies like this taking advantage

Products used:
None it does not work will not link to their app

* Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Keith,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Thumbnail of user paul.grimm
1 review
0 helpful votes
March 26th, 2024
Verified purchase

I had to cut through my concrete decking to uncover and repair a water leak. After four trips to rent a concrete saw (none of which worked effectively and tried four), I ordered the Vevor 16" concrete saw.
It worked great and allowed me to get the job done. I know I saved at least $ 4,000.00. Vevor came through and saved the day. Thanks for offering good equipment at a great price.

Reason I chose this business:

Prior experience with Vevor products and all worked as stated.

Thumbnail of user guyc255
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Items as described. Quick feeeeeee shipping. Works as intended if you bother to read it instructions. Great value pricing, better quality than expected!

Thumbnail of user rodneyd234
1 review
0 helpful votes
October 5th, 2023

Purchased a Ice maker, works awesome, I would recommend to anyone looking for a small ice maker. We used it all summer even when it was over 100 in the garage and it never quit.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Rodney,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Thumbnail of user michaelg5471
2 reviews
4 helpful votes
January 25th, 2024
Verified purchase

Bought 2 of the steel Jerry cans. The metal spouts don't leak and are long enough to position the way you want them. Cans arrived in 3 days. I wish all online purchases were this good!

Thumbnail of user michaelb11730
1 review
0 helpful votes
February 14th, 2024

Edit: after many failed attempts, the employees who responded on this site and BBB finally fixed what was a simple credit for the tax them improperly charged. While it is now correct, this shouldn't have taken days and multiple complaints to resolve. I do thank them for finally fixing the taxes!

I made an order from them over the weekend and supposedly I input my state wrong as Alabama, yet their site still accepted the Oregon address and zip code. While they corrected the address on shipping, without prompt from me, they refuse to fix the fact they charged me Alabama consumption tax.

Products used:
Catwheel 52"

Service
Value
Shipping
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Michael,

Hope you are well. We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Thumbnail of user quintinm27
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Vevor's website is clean and easy to navigate. I found all the information I was looking for. I ordered some landscape fabric for my garden and wanted the professional kind used in nurseries. I ordered 3' x 100' roll and it came quickly, nicely packaged, and is quality material, exactly what I was hoping for. AND at a great price. Go Vevor!

Reason I chose this business:

Probably initially because it came up on my Google search but ultimately because the site was well designed and was clean and easy to use.

Thumbnail of user ravik293
2 reviews
1 helpful vote
September 7th, 2023

Dear Vevor Support Team,
This was not the reason we purchased your equipment to face such poor after service, we have mentioned so many times that our operation is suffering and we may need to buy another dough mixer pretty soon, as you guys are unable to determine the issue virtually. You have asked us to open the motor etc, if i was so good with these things, why would i bother you in the first place. Please understand that i am not a technician as you also mentioned it will make it convenient for you to find the reason. Probably what would be more convenient is send a technician in person at the location to figure it out rather then playing eMail games to and fro. Our time is valuable and we request you to please be reasonable. Its been more then a week now and we are just sending emails. I will write a detailed review for Vevor after this about how you guys make your customers life miserable once they buy your products and expect promp service which is no where to be found. I am very disappointed with the way and the pace you're tackling this Issue VEVOR SUPPORT TEAM.

Products used:
Dough mixer commercial

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Ravi,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

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Thumbnail of user shuns5
SHUN S.
Typically responds within 3 days

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4.1
1,107 reviews
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