• Viagogo UK

Viagogo UK

Overview

Viagogo UK has a rating of 1.76 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Viagogo UK most frequently mention customer service, face value, and concert tickets problems. Viagogo UK ranks 208th among Tickets sites.

  • Service
    9
  • Value
    10
  • Shipping
    6
  • Returns
    5
  • Quality
    6

This company does not typically respond to reviews

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service could only offer me to ‘list' the tickets at my own risk, no refund could be offered.
How would you rate Viagogo UK?
Top Positive Review

“Great customer service”

Sue N.
2/18/23

I don't understand some of these reviews. Adrienne from customer services was wonderfully supportive and was able to dispel my concerns about other people's negative reviews. I managed to speak to someone within a minute of calling, they had my booking and Adrienne (sorry if I've misspelled your name) explained the 3rd party process and what would happen if the 3rd party failed to provide the ticket. I would not hesitate in recommending Viagogo (and yes, I'm a genuine customer).

Top Critical Review

“Absolute disgrace - DO NOT USE!”

ian Y.
1/31/23

Others have said it, but I would also leave a zero if could. I purchased two tickets to see Florence + the Machine at the 02 in London back in March 2022. The original show was scheduled for 19th November 2022, however, it was cancelled as Florence had broken her foot. It was then rearranged for 28th January 2023. The e-tickets for the original show were sent from Viagogo to the 02 app. They were visible on the app so that you could gain entry to the 02. However, there were no tickets on the app for the rearranged date. Therefore, I attended the 02 earlier in the day and checked with the Box Office. They informed me that my allocated tickets were now assigned to other people - basically resold without my knowledge or consent. I therefore had no tickets for the event, and no contact / refund from Viagogo. I travelled from Birmingham to London for this, including a hotel stay.

Reviews (95)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user johnd6715
1 review
0 helpful votes
June 27th, 2022

We couldn't go to Andre Rieu concert in Wembley. Viagogo offered to sell my tickets. I was told tickets had been sold and the money owed to me was paid into my bank account on the 27th May it is now the 27th of June, and still no money has arrived. My order number was *******. Now the answerphone tells me that they cannot help me with this query. I fear this company is operating a fraudulent scam.

Tip for consumers:
Avoid Viagogo at all costs

Products used:
None

Thumbnail of user sebastians118
1 review
0 helpful votes
June 3rd, 2021
Verified purchase

I purchased 2 tickets for an art event by mistake at 3 x face value (>£180).
Tried to get a refund within minutes after purchase as I realised the fraudulent premium. Customer service could only offer me to ‘list' the tickets at my own risk, no refund could be offered. All this despite the event tickets not even being issued, as the event date was weeks away from the purchase date.

Tip for consumers:
Do NOT use, instead book via genuine ticket platforms, such as ticketmaster.com

Products used:
No resolution

Service
Value
Shipping
Returns
Quality
Thumbnail of user richards4516
1 review
0 helpful votes
June 17th, 2022
Verified purchase

After my review yesterday after again with follow up calls to get my Queen and Adam Lambert tickets for this evening (Sat 18th June 2022) I've just been told by the agent on the phone that they will not refund me the money, eventhough they have not provided me the tickets. Absolute fraud - feel like I've just been mugged! Thank goodness I paid on Amex and they are on the case!

Products used:
Although Viagogo say there is a money back guarantee, this is not true!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnh7904
1 review
0 helpful votes
December 5th, 2022

Rip off company! I tried numerous times to contact Viagogo, i couldnt get anyone on the phone, i sent letters and had two returned as 'not at this address' even though it was their London address's i sent letters too. I tried e mailing and never got an answer. I was ripped off for over £300, never received the tickets i bought. This is THE worst company i have ever had the misfortune to trust with my money. Stay clear!

Tip for consumers:
DO NOT USE !!

Service
Value
Thumbnail of user iany43
1 review
0 helpful votes
January 31st, 2023

Others have said it, but I would also leave a zero if could.

I purchased two tickets to see Florence + the Machine at the 02 in London back in March 2022. The original show was scheduled for 19th November 2022, however, it was cancelled as Florence had broken her foot. It was then rearranged for 28th January 2023.

The e-tickets for the original show were sent from Viagogo to the 02 app. They were visible on the app so that you could gain entry to the 02. However, there were no tickets on the app for the rearranged date.

Therefore, I attended the 02 earlier in the day and checked with the Box Office. They informed me that my allocated tickets were now assigned to other people - basically resold without my knowledge or consent. I therefore had no tickets for the event, and no contact / refund from Viagogo. I travelled from Birmingham to London for this, including a hotel stay.

Tip for consumers:
DO NOT USE VIAGOGO!

Service
Value
Quality
Thumbnail of user georgem897
2 reviews
5 helpful votes
February 26th, 2020

I bought race day tickets but will never use Viagogo again. They could not confirm delivery dates. I asked for a refund and they said "we don't do those". Horrible, greedy company to be avoided.

Thumbnail of user lauriee38
1 review
0 helpful votes
August 13th, 2019

I agree with other reviewers re: viagogo. Wasn't aware of there outrageous fees, I would have NEVER purchased anything from them! Tried to cancel my order as soon as it went through and I saw the fees... but no you cant't cancel. Can't even talk to a real person, no how! Scammer site... DO NOT USE! I would have given 0 stars if that was an option!

Thumbnail of user paule282
1 review
0 helpful votes
August 24th, 2019

Agree with the negative reviews - this company are a nightmare to deal with - 20 min wait times on the phone, different staff each time. Sold tickets through viagogo, originally purchased from ticketmaster, which had to be changed to collection at the event (which was a ticketmaster decision, not mine). Viagogo completely ignored my explanation and cancelled the tickets the day before as they don't do box office collection.

Thumbnail of user sharonb480
1 review
0 helpful votes
March 15th, 2019

HORRENDOUS!
Issues with their site lead to a duplicate sale. Was told I could add a further ticket and jumped through hoops to do so. However, rather than using the extra ticket, they sold some one else's ad chared me for their ticket! I ended up basically giving my ticket to Viago for nothing. AWFUL CUSTOMER SERVICE, CROOKS!

Thumbnail of user andreaf123
1 review
1 helpful vote
January 14th, 2019

They use all kinds of marketing ploys and visually manipulate prices so the price you pay for tickets ends up being like 8 times higher than what you expect. Unscrupulous. Plus they sell tickets that are invalid.

Thumbnail of user carolet26
1 review
1 helpful vote
December 4th, 2018

My daughter bought tickets to see Robbie William in Las Vegas. They took the money from her account. Viagogo now say that they don't have the tickets. I assume they never had them. They've taken money under false pretences. My daughter has booked flights and a hotel. The only reason she was going to Vegas was to see Robbie, now the trip is a complete of time and money. Absolutely disgusted that this site is allowed to trade.

Thumbnail of user sharonm566
1 review
0 helpful votes
July 19th, 2019

Appalling customer service!
Crooks! Dishonest! Disappointing!
Learn from my bad experience - buy from another company!

Thumbnail of user lucye15
2 reviews
5 helpful votes
June 1st, 2017

They should be ashamed, I was in two minds as to whether I could pay the £76 for 2 Russell Brand tickets, but decided to go for it, as I'm a massive fan. I made the payment, after it stated that was the full amount, only to see they took out £117 - what a disgrace, I don't have that money to spare, & looking at the other reviews, I'm certainly not getting my money back. THIEVES

Thumbnail of user jacquio3
1 review
3 helpful votes
August 10th, 2017

Requested 2 adult tickets for IAAF World Championships 2017 in London. Almost sold out but put in a queue... count down... 20, 19, 18, seconds yes you have tickets - hooray! Unfortunately when I went to download tickets next day I noticed they were both child tickets. Nothing they can do! Don't buy tickets from this site. £9.58 tickets bought for £95! So upset as really wanted to go, unbelievable.

Thumbnail of user joannej63
1 review
0 helpful votes
October 15th, 2019

If I could score a 0 I would! Absolutely disgusting how this site treats its customers! I bought tickets for 214 euro for 2 tickets, face value 67 euro. I then relisted tickets to sell. The gig sold out and I queried this with viagogo both by phone and email, they advised that it was showing on their screen that gig hasnt sold out and tickets were still available to sell. I had friends and family check the site also and the gig has sold out. I am left now with tickets to sell myself at double the face value or I lose money. I would never buy from this platform again nor would I recommend, stick to ticketmaster."

Thumbnail of user robr141
1 review
1 helpful vote
August 1st, 2018

The price they sell the tickets for is higher than the real price (even double, possibly more), but nowhere during the buying process they warn you, it seems to be the regular price of the event... then they add high percentage on your purchase and taxes, however that is clearly indicated. Explanation they give for this is vague and tricky, as if they had no responsibility for the ticket price they claim. In Italy we call it "bagarinaggio" and if done in person it is illegal!

Thumbnail of user stevel340
2 reviews
1 helpful vote
October 23rd, 2018

Scam warning! They trick us to purchase 2-normal session ticket of $30 with price of $400. This is a scamming business and should be reported

Thumbnail of user catherineh80
1 review
1 helpful vote
June 23rd, 2017

Recently bought four tickets for the Robbie Williams concert n Cardiff. They were expensive but I believed I was getting good seats for the cost of the tickets. They turned out to be in the gods and we could barely see Robbie or his dancers at all. Very dissointed & we feel like we've been ripped off. I will never buy from ViaGoGo ever again. Tickets were £170 each but when the tickets arrived the face value was only £65...

Thumbnail of user josso1
1 review
3 helpful votes
February 21st, 2017

Went on to Viagogo site by mistake, as they come up first on the google search engine. Said tickets for a concert were nearly sold out, paid 200% more, they have no contact point, based in tax free Switzerland, and don't give a s... t. other websites had hundreds of tickets left. Scam, scam, scam. This seems to be the way people make money these days, dishonest and don't care. BE VERY CAREFUL ON THIS SITE

Thumbnail of user marlenel42
2 reviews
2 helpful votes
July 29th, 2019

Fraudulent tickets were sold to me for the JLO concert. Still waiting to get my money back. Customer Service does not help, was left concert less.

Thumbnail of user anthonyw161
1 review
1 helpful vote
July 4th, 2018

I bought two tickets for the O2 to see Queen on the 2nd of July. I booked two seats together and paid £285, The seat numbers on my tickets were Section GA5 row 13 seats 5 and 6. When we arrived at the O2 and showed our tickets we were told we would be standing, even though we paid for seats. I do not expect to pay £285 and stand for four hours. I will never use Viagogo again they should be close down they are a disgrace

Thumbnail of user alexanderl34
1 review
3 helpful votes
July 28th, 2017

After a purchase I found out that the price at VIAOGO was three times the price in my country.
I tried to cancel the order and could not... It is not even possible half an hour after making an order to cancel it.
They offer to sell tickets through them. But do not publish the tickets.
It's all a lie!
They can not be reached by phone. And I've tried many, many times over the phone.
The whole Internet is complaining about them.
Do not buy anything from them!

Thumbnail of user simonl57
2 reviews
2 helpful votes
August 4th, 2017

I also went to the Gypsy Kings concert last night in Marbella. I thought I was getting a VIP pass for four tickets for almost £500 When we got there the organisors told us that they were fake tickets and that they had never heard of them. After a lot of arguing and upset we were allowed into the £28 ticket area. Very upsetting and will never use them again. Pass the word around, this must be stopped.
We will be reporting this to the police as the website must be closed down!

Thumbnail of user steves342
1 review
0 helpful votes
March 16th, 2017

Very poor customer service, no follow up, no clear route to making contact with an actual member of staff, hiding behind a generic question page which masquerades as their customer support offering.
All because they know that unwitting customers are regularly shocked by the inordinately expensive add-on costs they see fit to throw at every transaction (and they do it very quietly too, so you might not even notice until you get to your receipt page, by which time it's too late to back out of the scam). By all means deal with them, but be prepared to be well and truly fleeced.

Thumbnail of user susanw139
1 review
0 helpful votes
November 18th, 2016

I purchased 2 tickets for Wales v Argentina rugby in Cardiff at £100 more than face value from Viagogo, traveled 3 hours to get there. The tickets were invalid at the turnstile! I had booked parking and a hotel. It was a ruined weekend. I can't get through to Viagogo to make any kind of claim on their guarantee which I suppose is how they want it to be! Don't buy from them!.

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