Viator

Viator offers 24 hour in advance cancellation however if your cruise ship decides or is told they cannot dock (due toi winds or other factors) only hours before scheduled arrival, you will lose 100% of your payments and Viator will not negotiate. For this reason, I will not book tours on a cruise from Viator again.

Made two bookings, both were canceled for no reason. Contacted customer support, they set up new bookings and then, even though I tried three different credit cards, the payments were all rejected. Useless company and I won't even try to use Viator again.

I implore anyone reading this not to book through Viator ( or Trip Advisor/ same company)
They are simply a clearinghouse for local tour companies. They take your money quickly through a very user friendly web site but when there is an issue good luck.
I've spent hours trying to resolve a simple refund and I give up. I disputed it with my credit card company. DO NOT BOOK THROUGH VIATOR.

My friend & I are travelling in Cambodia & booked an event (dinner & a show) through Viator. The cost was $US66, paid through credit card. On the day, we arrived to find the venue closed. We contacted the small Cambodian business who were very distressed by our experience. This show has not been offered SINCE COVID (4 years) and requests by the owner for Viator to stop selling tickets have been ignored. Disgraceful corporate conduct impacting a local tourist industry still recovering

I've tried several times to update my review to be fair. Not knowing how, I write another one, even if it comes late.

The week after my review was displayed, Viator and the tour operator refunded me in full with apologies.
The story had a happy ending.

Nevertheless, the experience was disappointing and I will never trust these people again.

Absolutely scam artists. Let you book a time slot on the website, but don't actually book the time slot. They will send you a link hours later and expect you to then book a time slot. They obviously expect you to be constantly checking your Viator account whilst on holiday. I had this happen to me and the tour was sold out. I complained and was told no refunds under any circumstances. So I have paid the I travel to the tour location. Have paid roaming charges to complain and also for a tour that I didn't get, and won't get refunded for as it was sold out. They will put all the emphasis on you and will say it's your fault for not booking a time slot sooner. Absolutely scam artists

We feel Viator totally cheated on us when we realized that the actual Upper Antelope canyon tour was only 80$ a person while we paid Viator a total of $190 per person. Their website lists it as $125 per person but the total comes to 190 per person without a clear breakdown. We will never ever use it again and would like to warn others

The tour guide (to Vatican City) was a no-show and did not respond to our phone/text attempts. After requesting a refund, Viator claimed to have changed the time of our tour (to directly conflict with another of our Viator tours). By screwing us out of $75, they lost $465 in future tours. Bad company with illogical business practices. RUN FAR AWAY from this tour company!

Really bad, very short and too much restrictions! No even hand hold the Go pro and not sun screen and not $#*!! I give a $#*!ing worst review ever

Dissatisfied with tour, eg., 2 hour late pickup then more time lost fetching other customers. Guide not participating much and 4 hour late return. Dismissed my complaint in minutes!

While trying to reserve, and pay for an activity the website said "transaction failed" while trying to pay on two separate attempts, later in the day I noticed that I was charged by Viator anyways, after contacting customer service to get a refund for a service they never provided they denied my request! Shame on this company. STAY AWAY FROM THESE CROOKS

I booked a personalized tour in Costa RIca for an 8:00-10:00am. The local tour guide failed to show. I texted, I called, and finally Viator customer service told me they couldn't contact the company either so I would get a refund. Two weeks later, Viator reversed the refund!

DO NOT USE THIS APP!

They don't have proper affiliations with the vendors they sell tickets for, when you try to bring this up with them to receive a refund or cancel booking they run around in circles trying to palm you off and back to the vendor.

Absolutely a SCAM!

Do you want to deal with a company that promises you excellent service and don't deliver. Do you want to deal with a company that promises fool refund for horrible and life threatening experience and don't deliver. I don't advise.

While the site makes it easy to see tours near the location you are visiting the amount they upsell the tours is ridiculous. For a tour the company running it charged 22.50 per adult. I was charged 32.50 per adult. I would not use there services again.

This company is a total scam. They show their 100% guarantee knowing your booking stuff that is last minute only to tell you that because you book last minute you are not eligible for a refund. Had a cruise that was delayed and we were not able to make the tour booked and in turn we were not refunded. I would look elsewhere or make sure you book with your American Express so you can process a chargeback on their fraud.

We booked a $12 walking tour in Cartagena, Colombia. Viator specified it would have 25 people or fewer. There were about 35 people who we in our group. The tour guides held an umbrella with "free tour" printed on it. It was obvious that they accepted those who did not pay, with a pitch at the end (which we were told would be coming with an explanation that it did not apply for us) that people should contribute to the guide. Seeing the number of people in the tour, we told the guide "we were told that there would be no more than 25 people. We would like to get our money back." The guide responded "oh, we didn't have enough guides. I'll see what we can do about a refund." After another 30 minutes, we were told by a Viatour person on the phone that we would be reimbursed and they did not appreciate us being rude to the guide! Rude? We'd wasted an hour on all this...luckily we were staying another day and could book with another guide later.

TripAdvisor should be ashamed for owning the scam company Viator. This is not a tour company but only an over priced reseller to tour operators who can be completely unreliable. If things go wrong forget about any help as their real motto is probably: NO REFUND, EVER! Save your money and use a real tour company.

I had a problem with a guide in Seychelles because she didn't turn up (her name is Sheena) and at the end she wanted to get paid and refused to accept my full refund (for a tour she declined)…! Viator was very correct and professional because they refunded me. So, the tour operator wanted to cheat, but Viator was correct and reliable. I highly recommend and I will continue to book through them. Viator can obviously be also affected by unethical tour operators.

DO NOT USE THIS SERVICE!
Viator gave me the wrong time for my tour. I missed the bus and they refused to refund the $200 it cost me. USE ANYONE ELSE!

The biggest scam there is. Falsely advertise discounts that they refuse to honor even when they directly email them to you and you can send them back as proof. They are horrible to deal with customer service wise since they shipped it all overseas and will literally just tell you no, you cannot talk to a manager, they do not even care about customer experience or service in any regard.

We booked a private tour at the British museum. Tour guide was to meet us inside. The line was very long and it took us 20 min to get in. We arrived inside 15 minutes late. We had no contact info for the guide. I emailed the tour operator at the time of our tour to tell them we were there and in line. The guide left after 10 minutes without contacting us! So we had no guide! We were never told that the guide would leave at 10 min after time of tour. This was a private tour. We were holding no one up! Will not use this company ever again. Things happen to make you late and the fact that we had to meet her inside and the lines were so long is ridiculous. Avoid this company!

I purchased a walking tour in York in the UK last year. The guide simply never showed up. I rated the tour as one star and asked for my money back. Viator would not do a refund so I canceled the transaction on my credit card as fraudulent. Viator will no longer book a tour with ANYONE with my family name. Amazingly vindictive company when I did nothing wrong. Now I book real tours though real local tour companies.