vidaXL US

This product is the worst piece of JUNK I have ever purchased.
Poor quality. Stay away from this company.
Do not honour their product and refuse to send a credit note.
Say they need me to return the pile of plastic junk.
Waiting for the Monday garbage pick up.

I had a very painful experience with the ecommerce business. I placed an order for a day bed. I received the product in 56 pieces and I found out that 13 pieces were missing. After a week of calling their incompetent and useless call center, I received an email from them informing me that they don't have the missing pieces and they can give me AED120 to go and find the pieces in the market. Can you believe how stupid is this reply. I couldn't believe what I was hearing. They are scam.

I had a pathetic experience with a TV stand I recently purchased.
1. All the parts I received were un-labelled. Screws as well as wood pieces.
2. Step 7 of the manual was very confusing. There was no marking on where it had to be placed nor a hole punched.
3. There were no holes drilled for 70% of parts. I had a hard time marking and making holes
4. Holes for door hinge were incorrect.
5. There was a lot of wood dust inside the package.
6. I requested for call back but never received it. The chat support guys asked to watch youtube video but there are none for specific model.
I somehow managed to assemble the product not perfectly though. But it was a terrible experience for a decently priced item.

I received a item purchased on vidaXl and when dealing with VidaXL customer service (Which is a stretch to cal them that) Different person answers, with a different excuse as to why they can't pick a item up.
Do not deal or buy anything from this company, the ship you garbage and then steal your money.
Update:
I seem to get more attention from this company to amend or remove my review. If that sort of concern or care was given when I contacted your customer service reps. I wouldn't have left such a terrible review. Yes you finally sent me a return invoice and you finally refunded my money. But only after this review was originally posted. So this review stands, stop harassing me to remove it.

Received in good condition should have had better instructions

I have already incorporated the VidaXL into my mobile service and I can work as smoothly and effortlessly as in the Shop. I have no complaints at all at this point. I ordered on Sunday night received it by Thursday.

I just bought cabinet from Vida Xl, quality is so bad I can't even explain. Description to establish cabinet is poor, and takes forever to make it. I am so disappointed. If we didn't establish everything for sure I will return it. Regret this purchase!

I would strongly recommend all users to read my review before purchasing from VidaXL. I purchased a mini greenhouse from them and it came missing parts. 2 x Corner joints which should be angled was packaged instead with 2 wrong 90 degree ones. I called them for a replacement part and they responded that the part was backordered. The only options they gave me was wait for the missing part which may take months, receive a measly $13 credit or send the product back for a refund. Wow, I spent half a day assembling the product. What a waste of time and money.

I ordered 2 they were shipped quickly. The website was good and helpful in getting the right measurements and color. The processing of the order was smooth and correct. When I received the shades and opened the box each one had some dents. Probably caused by shipping. Otherwise satisfied with product.

Great price, good quality, nice price. I would recommend.

I have ordered a TV Trolley showing on their website. What I received is a Package Box. It means I have to assemble it. Sorry, this cannot be acceptable. I need a refund for my money.

They need to advertise that the customer has to assemble it by himself.

Then they contacted me and refunded partially which I used to give a carpenter to assemble. Now I am satisfied.

I ordered a console table. The product was supposed to be polished, painted, and lacquered. It was none of those things. The wood is rough to the touch and looked nothing like the advertised piece I wanted. The bottom shelf was completely broken as well. I am including a photo of the advertised piece, a photo of the piece I received and a photo of the cracked piece.

Product took weeks to come from Ontario. Door fronts poorly made and misjointed and poorly put together. Measurements were all different. When reported with pictures, I was not offered a full refund, but a coupon against some furure purchase. Then I was given a reference number for pick up and no pickup. The product was garbage and I asked for a refund according to their website stated policy. BUYER BEWARE!

We purchased this bench for our small deck as a gift for ourselves in advance
Of Christmas 2019! Once arrived we put it together, fairly easy, to make sure all the parts were there... and, they were. We disassembled, so that it gets no actual use until after Christmas! It is going to give us so much usability on our small deck next spring... we cannot wait! It's going to be fun to decorate around.

It's was not quite as nice as it looked in the picture. The Cushions are not supportive.

The item was delivered in a timely fashion, however parts were broken

I was satisfied with the galvanized poles of the structure. Size of the enclosure, easy to follow instructions..

Boxes dumped. No service. Have to assembly yourself. Difficult to do, lot of work. Be prepared. Better pay bit more and use other shop with service.

I ordered the wrong sink and the return was so easy and I had a credit within days! Because they made it so easy, I ordered another sink from them! So happy with it!

Tent seems good. Fast delivery and very reasonable price. Had to make 3 of my own legs because they were missing.

Ordered the product, received it in a timely manner. Because it was manufactured in China, the packaging was rather poor, China skimps on cardboard and it offers very little real protection. But in spite of rough handling that ripped the cardboard open, the basic unit is well made with a strong steel, and nicely powder coated, so I'm not complaining. Everything was in good shape except for a little waviness in the thin sheet metal that extends to cover the screen opening. Doesn't affect the unit, so I'll roll with that. A little thicker sheet metal would prevent that in manufacturing. The instructions assume you know what the person who wrote them is thinking, that can be confusing and frustrating. I wasn't sure what size bit to use for drilling the holes in cement, it was ambiguous or in another language or state of mind, I did some research and concluded that 1/2 inch was what others were using, so that's what I used. Unfortunately the 1/2 was too big, and the lag bolts would not hold, so I had to go to Home Depot and pick up some construction adhesive. I filled the holes with adhesive, set up the unit,
Tapped the bolts down into the adhesive and left them for 2 weeks now, did the same with the holding units and I've waited another week for the entire thing to cure. Tomorrow I will
Rachet them all down to tighten them and try my new 90 degree privacy screen. I'm happy with the product, just not the instructions.

Purchase patio furniture, items came dirty and rusted. I contacted the company for return, received an email with return shipping label and a refund will be issued in 3 days after product is received back. I shipped package back, per POD package was received on July 21st. It is now August 25th and nothing! I've reach out and all I get is they're still processing my return. Also they've completely removed my order from the website so it looks like I never ordered anything and they won't respond to my emails. BUYER BEWARE! Company has shady business practices!

Fast shipping, items look exactly as expected and described, instructions to build furniture were easy to follow