• Viking Cruises

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Overview

Viking Cruises has a rating of 3.5 stars from 2 reviews, indicating that most customers are generally satisfied with their purchases. Viking Cruises ranks 42nd among Cruises sites.

How would you rate Viking Cruises?
Top Positive Review

“So far so good”

Ranee A.
1/17/19

Doing the Rhine River Europe cruise trip later this year (2019). So far so good. Every penny worth it. Every thing is reasonably priced. Food, service, accommodations, entertainment taken care of for you. All you need to do is show up for the trip. We've recently booked every thing. Unfortunately it's popular and you need to book, schedule and plan at least 1.25 years in advance and have about $10,000 for a comfortable trip. This includes all with maybe a little extra spending money. Be sure to double check all party members get onto the same flight(s). This happened to one couple my parents knew that took the trip last year. I would highly suggest after one story to do direct flights with as few change overs as possible with a minimum of 3 hours in between due to lay overs. One couple tried a cheap savings plan that had them jump between several different air ports with unreasonable lay over times such as 24 hours or 10 hours at multiple different lay overs. Instead of having a 24 hour travel day it turned into a 72 hour travel day. Do double check this as this was a prior couples experience. Otherwise they highly enjoyed the trip. I hope to enjoy our trip later this year. If trip goes bad I'll edit this review when we get back otherwise all went well and would highly reccomend.

Top Critical Review

“Viking Cruises Read the fine Print or Ask Questions”

Debbie H.
1/10/23

Per a friends reference, I booked a cruise over the phone. Two days later received brochure with free airfare. I called that day and was informed that I could not rebook for the free airfare. The supervisor said if I read the brochure, it states you cannot rebook for a lesser fair. I did not have a brochure. For a cruise company that is suppose to be #1, I felt it was poor customer service. They could have offered a ship credit. Also, If you should happen to rebook you forfeit your travel insurance. It is Vikings company that provides the insurance. I hope the cruise is better than their purchasing policy.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user raneea
Ranee A.
88 reviews
196 helpful votes
January 17th, 2019

Doing the Rhine River Europe cruise trip later this year (2019). So far so good. Every penny worth it. Every thing is reasonably priced. Food, service, accommodations, entertainment taken care of for you. All you need to do is show up for the trip.

We've recently booked every thing. Unfortunately it's popular and you need to book, schedule and plan at least 1.25 years in advance and have about $10,000 for a comfortable trip. This includes all with maybe a little extra spending money. Be sure to double check all party members get onto the same flight(s). This happened to one couple my parents knew that took the trip last year. I would highly suggest after one story to do direct flights with as few change overs as possible with a minimum of 3 hours in between due to lay overs. One couple tried a cheap savings plan that had them jump between several different air ports with unreasonable lay over times such as 24 hours or 10 hours at multiple different lay overs. Instead of having a 24 hour travel day it turned into a 72 hour travel day. Do double check this as this was a prior couples experience. Otherwise they highly enjoyed the trip.

I hope to enjoy our trip later this year. If trip goes bad I'll edit this review when we get back otherwise all went well and would highly reccomend.

Thumbnail of user debbieh1178
1 review
0 helpful votes
January 10th, 2023

Per a friends reference, I booked a cruise over the phone. Two days later received brochure with free airfare. I called that day and was informed that I could not rebook for the free airfare. The supervisor said if I read the brochure, it states you cannot rebook for a lesser fair. I did not have a brochure. For a cruise company that is suppose to be #1, I felt it was poor customer service. They could have offered a ship credit. Also, If you should happen to rebook you forfeit your travel insurance. It is Vikings company that provides the insurance. I hope the cruise is better than their purchasing policy.

Tip for consumers:
Do not book without reading the fine print.

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