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  • VIPME

Overview

VIPME has a rating of 2.87 stars from 250 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VIPME most frequently mention credit card, phone number, and return address problems. VIPME ranks 2414th among Women's Clothing sites.

  • Returns
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Critical highlights

  • If their customer services were rude, I would keep it moving
How would you rate VIPME?
Top Positive Review

“Surprised and will place orders again”

Bailey R.
6/26/16

Seriously, I didn't expect to receive items as this satisfying with this price. Really surprised me, except for one dress. I'm not so sure with the sizing so I just purchased different sizes to try them on. Now I've asked for returning the medium one and got replied to sent it back to NYC, surprisingly not to China. The shipment and customer service response got a bit longer but I'm ok with that. I'll come back again.

Top Critical Review

“No response from customer service about order”

An O.
7/18/16

My order no. *******2728021NHP was placed a 45 days ago and still have not arrived. I wrote to *******@vipme.com and *******@vipme.desk-mail.com more than 15 times and only one time they responded with a tracking no. I checked on DHL site, the tracking said the shipment was shipped back to the shipper! There should be an organization to block these unethical companies soliciting business in the US.

Reviews (250)

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Reviews that mention popular keywords

customer service (66)
Thumbnail of user baileyr17
2 reviews
2 helpful votes
June 26th, 2016

Seriously, I didn't expect to receive items as this satisfying with this price. Really surprised me, except for one dress. I'm not so sure with the sizing so I just purchased different sizes to try them on. Now I've asked for returning the medium one and got replied to sent it back to NYC, surprisingly not to China. The shipment and customer service response got a bit longer but I'm ok with that. I'll come back again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieg90
1 review
1 helpful vote
August 26th, 2016

I ordered six dresses from VIPme, and although impressed with their quality, the sizes we're all off. I purchased based on the online size chart they provide but every dress was too large. It's a shame their customer service is poor compared to most online stores - very slow to respond, with no easy return system, method of contact or free shipping.

Until they've figured out how to conveniently sell to an American market I won't be returning to them.

Thumbnail of user beverlyw40
1 review
1 helpful vote
August 4th, 2016

I am very satisfied with their products and the quality. The price is very reasonable and it's worth to buy. Their costumer service is excellent and they always respond me back ASAP whenever I contacted them. They have answered all of my inquiries quickly, they also provide free shipping for clothing orders $59+ or accessories orders $29+ which usually takes about 13-15 days to arrive

I will always be a return buyer to VIPme and always will i recommend to others

Service
Value
Shipping
Returns
Quality
Thumbnail of user ano443
5 reviews
52 helpful votes
July 18th, 2016

My order no. **************NHP was placed a 45 days ago and still have not arrived. I wrote to *******@vipme.com and *******@vipme.desk-mail.com more than 15 times and only one time they responded with a tracking no. I checked on DHL site, the tracking said the shipment was shipped back to the shipper! There should be an organization to block these unethical companies soliciting business in the US.

Tip for consumers:
Do NOT buy from this site!

Thumbnail of user vanej
1 review
6 helpful votes
June 25th, 2016

I bought 2 dresses from vipme.com. They arrived just now, i'm very excited to share with my thought as below for your reference.

The shipping is just in time, it's shipped from China and I just choosed the free shipping which is air mail, so 14 day is reasonable.

The product is just as shown on the website, you should trust your eyes. The price is much cheaper than local store and other similar site.

It's a real bargain.

Thumbnail of user laurieb44
1 review
0 helpful votes
August 22nd, 2016

Ive used a number of online stores in the past and honestly not very many are close to the quality of service I got from VIPME. Beautify store packed with good looking and high quality clothes. Their platform is very easy to navigate and theyve got very friendly customer service. Item was delivered as promised, not a second late. The business is so well organized and they really know what it takes to be in the fashion industry. Im so pleased with their service, so Im giving 4 star straight up!

Thumbnail of user selinag6
1 review
0 helpful votes
September 6th, 2016

I acquired request with VIPME all the dress all excellent and they fit me ideal for Asian ladies size 5 - 6 exceptionally awed plan even conveyance time that doesn't take inasmuch as other site plus the free shipping and nature of material is great and worth the cost. Even though they have no contact number. And do not reply to emails. They still offer a very good and reliable service. So I arrange absolutely 8 dresses love every one of them! Soon I will arrange more dress from VIPME.

Thumbnail of user joannae4
2 reviews
0 helpful votes
May 4th, 2017

Made many, many purchases, early ones were good, except sizes were sizes for a child'support doll. As all good things come to an end, my lat two orders worth well over $1,000 never arrived even though the site said delivered. Then they suggested I go find the delivery service - one I have never heard of. Of course I refused and told them to credit my AX by tonight - or legal action against them will begin.

Thumbnail of user xavierz2
Xavier Z. – VIPME Rep

Hi Joanna, sorry for the inconvenience that brought you. Can you provide us with your order number and send it to care@vipme.com that we could look into it for you. As an honest seller, we take responsibility for all our items and never escape.

Thumbnail of user lolas10
1 review
0 helpful votes
January 18th, 2021

I wish to give VIPME 5 stars, but I have to always call them and asked: "why have you not yet shipped my package?", for them to keep telling me, "oh! It will be ship today" and like clock works, that when I get a tracking number notice. In total what should be about 4-5 days, take about 8-9 days, and I shutter to think how long it would take if I didn't call them. To their credit, the clothes are nice and customer service is always pleasant. If their customer services were rude, I would keep it moving

Thumbnail of user noonyp
1 review
0 helpful votes
September 5th, 2016

The site is super easy to navigate. Decent selections of clothing and accessories to chose from. And you get a nice bonus $30 coupon for registering with the site. More of a reason why you should give this site a chance. Really quality stuff they have their for the price that you pay. I would recommend it. Item arrived in good condition.

Thumbnail of user bakhtawaru
1 review
0 helpful votes
August 5th, 2016

It had a really. Nice desgingH but I think a little. More effort could have done better. However, it was a good job and I hope they also do better in future.

Thumbnail of user carah16
1 review
0 helpful votes
August 30th, 2016

Hello. I'm a Vірmе customer and оrdеrеd frоm thіѕ ѕіtе for a long tіmе. Nеvеr hаd іѕѕuеѕ wіth mу оrdеrѕ аnd customer ѕеrvісе wаѕ always nісе аnd helpful. Rесеntlу I've рurсhаѕеd a drеѕѕ, thе size оf the drеѕѕ was соrrесt. Thе dress іtѕеlf was nice аnd сutе. I rеаllу lіkеd еvеrуthіng I rесеіvеd

Thumbnail of user helenw69
1 review
0 helpful votes
August 25th, 2016

Vipme is not just a Fashion store with eye-catching imagery but also delivers quality and standard product that simply amazes.
I recently had the pleasure of getting my dress from Vipme when i was looking for something to wear to my sisters wedding as my
Cousin told me of them.
Vipme was extremely responsive and i got exactly that i ordered after 5 days, i must say like their services.

Thumbnail of user carolined28
1 review
0 helpful votes
August 30th, 2016

I've never bought a pair of shoes from VIPME that I didn't like. If something didn't fit, they pay for returns and send me a replacement immediately. It is a very organized company, they email me for everything. So I'm never " guessing". I rarely find cheaper prices for my shoes anywhere else if not VIPME. Always have had wonderful experiences with VIPME. They have a great selection! They have a large variety of sizes! I would like to have more company out there with your professionalism and competency.

Thumbnail of user mekeda
1 review
13 helpful votes
July 28th, 2016

I order 2 beautiful dresses for my daughter, paid extra for priority shipping. They took their money right away, 2 months later, No Dress, No Response to email. I will probably never get anything. I will be posting all day about this company and reporting them.

UPDATE: I received an email for Vipme, they said that my items were out of stock, 1 came in and they expressed shipped it. The product came a week after the email it was as pictured, I ordered 2 items, only got one, still waiting on reimbursement. Still don't think it's worth it.

Thumbnail of user janek41
1 review
1 helpful vote
August 18th, 2016

Vipme has their sale going on different items and many of them are 30% off or 40% off as well. I was looking for a bag pack since Ill be going back to school soon. I ordered a black shoulder messenger bag pack through their website. However, it took quite a long time to get delivered which was a downside otherwise the bag pack was within my budget.

Thumbnail of user carmeng29
1 review
1 helpful vote
September 4th, 2016

I ordered a lot of clothing from this site a few weeks ago (couldn't help myself due to the great amount of cute clothing they have) and I recently got them. All of them fit extremely well and they are in great quality! The customer service is great as well; however, I wish the shipping could be faster but overall it's still worth shopping here and I definitely will once I have enough to order another lot of it!

Service
Value
Shipping
Quality
Thumbnail of user salinaw3
2 reviews
19 helpful votes
July 6th, 2016

I bought 7 dresses from vipme.com 10 days ago. After I received them, 3 of out 7 did not fit. I tried contacting Vipme using the email *******@vipme.com. I have sent out a total of 6 emails, none were answered. I want to return these dresses but there is no return address. It said to contact Vipme so that they will contact you n tell you where to return your items. I wish there are more things I can do about this. I am helpless and thinking I should report this site
To the us government. They should not be selling anything oversea if they don't follow the Internet rules.

Thumbnail of user kathyw69
1 review
2 helpful votes
August 7th, 2016

I ordered a casual dress from VIPme.com and I have to say it really makes a woman feel like a VIP. I have seen many negative reviews for the products specially dresses on the website but I consider myself a happy and satisfied customer since the dress fit me perfectly and was of the same material as advertised. Overall I would sum up my review below;

PROS;
*Excellent quality and fit.
*Good customer service.
*fashionable and trendy clothing.

CONS;
*The dress was delivered a little late than it should have reached me. VIP.com could do even better if they improve this aspect of their service.

Thumbnail of user zans2
1 review
1 helpful vote
August 6th, 2016

My granddaughter has a very particular taste of style. Her graduation just happened and I needed to find the perfect gifts. Not only was this website easy to navigate for n old head like me. But they had exactly what she would want. I made my granddaughters day and because of that I thank you!

Thumbnail of user angelag60
1 review
3 helpful votes
August 8th, 2016

I placed a huge order of jewelry for 40 items. The shipping was free and was done through airmail. When the items arrived, a few of them were broken. So I contacted their customer service and they responded immediately. They did cater to my needs and managed to help me with this!

Thumbnail of user kennya7
1 review
0 helpful votes
August 31st, 2016

Am really impressed with vipme.com, who are into selling fashion apparel, bags, shoes, jewelry, watches, accessories, I bought some bags, shoes and jewelries from them.
I love their customer support and, they responded to me immediately, anywhere i go in my area, people used to ask me, where did i buy the jewelries and other products, i simply tell them vipme.com. I will continue to use the website. I recommend the site to everyone.

Thumbnail of user thiaw
1 review
3 helpful votes
August 7th, 2016

I Have sent 4 emails to customer service to get a return address with no answer.
After so many times they give me replay...
Bad bad bad

Thumbnail of user arslana1
2 reviews
2 helpful votes
August 4th, 2016

I love the free shipping on orders over $29 as it always facilitates me. The versatility of products - in terms of categories as well as quality - is another relished feature. Vipme has always succeeded winning my heart and so it did this time when i feel good for having availed the opportunity of buying at half the price (54% off) with the same great quality as before. Would love to return and buy more at Vipme as it turns every experience into a golden one; be it their customer service, quality of products, return service, competitive price or shipping. Reserved one star for the next time ;)

Thumbnail of user stephanies154
1 review
1 helpful vote
August 18th, 2016

I have sent 4 emails and 2 phone messages requesting return instructions! Please reply!
Batch #: dw*******8005

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From the business

VIPme is a subsidiary of VIP.com, the largest flash sale online retailer in the world, listed on NYSE under VIPS. We are committed to providing quality fashion products at reasonable prices to discerning fashion customers.

Business History

Our parent company VIP.com started its humble beginning in Fangcun, Guangzhou, China in 2008. From our early days, we have been building our business on the basis of flash sale. Fashion products are displayed on our website for sale for several days to up to two weeks. We have over 160 million registered members in China. Now we are welcoming customers in North America to join the party.

Our flash sale business model turns runway fashion into your trendy wardrobe in no time. Our products are unique in design and reasonable in price. They range from fashion apparel, bags, shoes, jewelry, watches, accessories, to small home products, and cool gadgets.

Company Representative

Thumbnail of user xavierz2
Xavier Z.

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