• VIP Tickets Canada

Overview

VIP Tickets Canada has a rating of 3.71 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. VIP Tickets Canada ranks 31st among Tickets sites.

  • Service
    8
  • Value
    6
  • Shipping
    5
  • Quality
    6

What reviewers want you to know

Positive highlights

  • Easy to navigate website and the cheapest Canadian site we could find anywhere.
  • Bought tickets for my parents to Garth Brooks and it was easy to do and the e-tickets came on time.

Critical highlights

  • I assume VIP Tickets Canada will be selling in Canadian dollars.
  • Advertised as Canadian company but all prices in USD and customer service out of the US and under a different name.
How would you rate VIP Tickets Canada?
Top Positive Review

“Thank you VIP”

Rose S.
2/27/17

I would literally die if I didn't get into the concert because I love Bryan Adams so much and to miss that opportunity is not an option. Thank you VIP Tickets Canada.

Top Critical Review

“Don't use this site.”

sarah u.
3/19/18

Ridiculous service charges. $23 USD PER TICKET! Didn't notice until too late. Tried to cancel order less than 10 min after purchasing but company refused. Advertised as Canadian company but all prices in USD and customer service out of the US and under a different name. I would avoid buying from here if possible.

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

canadian dollars (8) customer service (9) canadian site (3) canadian website (3) ticket prices (3) bought tickets (4)
Thumbnail of user roses101
1 review
1 helpful vote
February 27th, 2017

I would literally die if I didn't get into the concert because I love Bryan Adams so much and to miss that opportunity is not an option. Thank you VIP Tickets Canada.

Thumbnail of user mjg3
1 review
1 helpful vote
August 7th, 2015

My concert experience was amazing. I loved the concert so much! It made me feel awesome and so happy that I was able to see my favorite band in concert. VIP Tickets Canada made the night so memorable by getting me these tickets. And I would definitely recommend other people to this site!

Thumbnail of user genea13
4 reviews
3 helpful votes
November 16th, 2017

Easy, fast and reliable so far. My wife loves country so I surprised her with pit tickets. Recommend to anyone who looking for this service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshj33
2 reviews
2 helpful votes
November 19th, 2017

Quick, easy and a discount. All good. The discount code worked for 5% off which helped. Thanks you guys!

Thumbnail of user nelliec19
6 reviews
16 helpful votes
November 18th, 2017

Easy to navigate website and the cheapest Canadian site we could find anywhere. Thanks Very smooth process. Thanks!

Thumbnail of user bretts24
3 reviews
5 helpful votes
June 23rd, 2015

Bought tickets, delivered in a couple of days but shipping charges were extra.

Thumbnail of user naomib26
1 review
0 helpful votes
February 16th, 2017

Amazing people, bought a couple of Drake tickets. We were entertained immediately, zero waiting time. This is absolutely what I am looking for.

Thumbnail of user guyg15
1 review
0 helpful votes
August 7th, 2015

5 seconds of summer on jul 29 tix were great friends daughter her and her friend loved it thx again *******@yahoo.ca

Thumbnail of user robertb473
2 reviews
2 helpful votes
November 21st, 2017

Great easy to use will come back again and again! Great site that wont break the bank.
Used several times and always get good offers.

Thumbnail of user josha41
4 reviews
2 helpful votes
November 18th, 2017

Great experience, fast and reliable! I will use them again for my needs. I appreciate it and will recommend you guys to my family and friends.

Thumbnail of user aldersono
1 review
0 helpful votes
February 8th, 2017

I needed tickets right away as the game started in an hour. Luckily I was able to download my tickets right away. Thanks

Thumbnail of user hannahg40
3 reviews
2 helpful votes
November 4th, 2017

Easy. Easy terms and conditions to read. I got tickets very easy and very fast that's why I love and thanks again vipticketscanada

Thumbnail of user jessicag175
10 reviews
13 helpful votes
November 8th, 2017

Easy to understand directions, got date we wanted. My daughter loved seeing Gwen live thanks again

Service
Quality
Thumbnail of user sarahu23
1 review
17 helpful votes
March 19th, 2018

Ridiculous service charges. $23 USD PER TICKET! Didn't notice until too late. Tried to cancel order less than 10 min after purchasing but company refused. Advertised as Canadian company but all prices in USD and customer service out of the US and under a different name. I would avoid buying from here if possible.

Thumbnail of user kristopherh8
4 reviews
1 helpful vote
November 21st, 2017

IN LESS THAN A MINUTE, MY ORDER WAS COMPLETED! LOVE THE SITE AND CAN'T WAIT TO SEE THE FLAMES
GREAT SERVICE

Thumbnail of user kelvink29
1 review
10 helpful votes
August 28th, 2019

It's not until you go to checkout that you see that they charge in US dollars. The name of the website is vipticketsCANADA.CA So Canada in the name, a. Ca (canadian) domain and the tickets are for a Canadian event. But they surreptitiously charge you in a foreign currency. This should be illegal.

Thumbnail of user chelseaw26
1 review
0 helpful votes
February 11th, 2017

The game between the Edmonton Oilers and Calgary Flames was epic, and I enjoyed a lot. Through the help of VIP Tickets Canada I got the best seat I wanted in the most convenient manner! Keep it up!

Thumbnail of user annc97
1 review
0 helpful votes
May 29th, 2017

This site adds 14.95 US to every ticket at the very end of your transaction, but doesn't tell you. It just changes the total. And if you call to cancel after seeing this, it will not refund you, and their customer service people are extremely rude about it as they know they are working for scammers. Do not support this site!

Thumbnail of user alenae
Alena E. – VIP Tickets Canada Rep

Hello Ann,

I am sorry to hear that you had a negative experience with VIP Tickets Canada. The service fee is added at checkout, and customers are required to review the total and accept this amount, along with terms and conditions, before any transactions are processed. This, in turn, means that the fee and total amount including taxes and fees, were shown to you and confirmed by you before the purchase was completed. If you have any suggestions as to how we can further simplify this cost breakdown and make more obvious to our customers what our fee structure is, we always welcome customer suggestions! Thank you.

Thumbnail of user paulb266
1 review
1 helpful vote
July 10th, 2016

Company website is misleading. I assume VIP Tickets Canada will be selling in Canadian dollars. Not until after the purchase was it clear it was $US.

I called the company 5 minutes after the purchase and was told they would not cancel order. Can you imagine, 5 minutes after the order. This is how shoddy companies work

Thumbnail of user alenae
Alena E. – VIP Tickets Canada Rep

Hi Paul,

Thanks for your feedback on this issue. We are sorry to hear that you didn't have a good experience buying from us. We are a Canadian company, and are owned and operated out of BC. However, we are unfortunately limited at this time to listing ticket prices in USD. This limitation is due to the software we use to list our tickets, which currently does not have an option to list prices in CAD way to fix this issue. Since most ticket exchanges are American companies, there is not software currently available to incorporate into our site that is designed with Canadian exchanges in mind. We are currently working hard on a feature for our website to display prices in CAD, and hope to have this changed on our website listings in the next few months, as we too think it is a priority to have our customers see tickets prices in CAD! Until then, in the spirit of transparency, we have attempted to make it as obvious as possible that prices are (for the time being) in USD. It is listed in several places on our website, including the checkout page (before purchase), the terms page, and others, that prices are currently listed in USD. If you have any suggestions on how to better make this obvious to our customers, it is welcomed! Thanks again for your feedback on this issue.

The VIP Tickets Canada Team

Thumbnail of user mabell14
11 reviews
21 helpful votes
November 13th, 2017

Quick and easy to use will tell all our friends about this site. I like that USD and Cad are displayed so I know how much I am paying

Service
Value
Shipping
Quality
Thumbnail of user jamesm577
1 review
2 helpful votes
January 27th, 2017

Six of us went to see Kings of Leon. All I can say is wow. I can't wait until they come back so we can see them again.

Thumbnail of user quintlaineya
1 review
0 helpful votes
August 15th, 2015

So happy I came across this page. I won 2 tickets to 5SOS! My daughter had an absolute blast at the concert. Can still hear the excited happy screams. I have been spreading the word to friends & family to check out VIP Canada. Thank you so much for the opportunity.

Thumbnail of user samm750
4 reviews
3 helpful votes
November 18th, 2017

I got the tickets I wanted and that was awesome. Ticketmaster was sold out so I found this site to work for my needs.

Thumbnail of user jordang22
1 review
9 helpful votes
August 6th, 2015

The tickets look a decent price but then there is a service fee of almost 30 a ticket then on top of that the prices are in US dollars not Canadian even tho is says Canada in the name so you end up paying almost twice the price. And the when we printed our tickets they had the original buyers name on them. No happy at all I will never buy tickets from them again!

Thumbnail of user alenae
Alena E. – VIP Tickets Canada Rep

Hi Jordan! It is unfortunate to hear that you did not have a good ticket purchasing experience. Service fees are part of the standard operating procedure of a ticket exchange like ours. We know they can be a nuisance, but they are what allow us to continue to operate and offer customers the best tickets available! As for the the other name on the ticket, that is again part of the standard operating procedure. I know it can be confusing for customers, especially if they are unfamiliar with the secondary ticket marketplace. Because we are a resale marketplace, we are unable to change the name printed on the ticket, and it will always show name of the original purchaser. However, this will not effect your ability to use the ticket to enter the event! Because many of the ticket brokers (individuals or groups that hold the inventory) are based in the U.S., the ticket price listed on our website is often in turn listed in USD, despite the fact that we are a Canadian marketplace. This is stated clearly on our website at checkout when you are purchasing your tickets. We hope that you enjoyed your event despite these circumstances and understand that they are an unavoidable part of running a ticket exchange! Please feel free to send us a private message with any further questions, concerns or comments!

Thumbnail of user ethanb36
2 reviews
2 helpful votes
November 19th, 2017

It's quick easy got fairly priced tickets, taking my 82yr old Dad & brother to a hockey game. Recommend them to anyone: 3

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Canadian Owned Ticket Exchange? Every Ticket is 100% Guaranteed! Buy Tickets Now - Order Today Secure Checkout? Huge Selection? Choose Your Seats? Great Customer Service

Company Representative

Thumbnail of user alenae
Alena E.

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