• Virgin Media Ireland

Virgin Media Ireland

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Overview

Virgin Media Ireland has a rating of 1.15 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Virgin Media Ireland most frequently mention customer service, and direct debit problems. Virgin Media Ireland ranks 87th among Internet Service Provider sites.

  • Service
    17
  • Value
    17
  • Shipping
    11
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
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What reviewers want you to know

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Critical highlights

  • FYI: This is exactly the reason your customer service rating is SO poor.
How would you rate Virgin Media Ireland?
Top Positive Review

“If Carlsberg did Media... Indeed!”

Don R.
10/25/17

I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!

Top Critical Review

“Poor customer service poor value”

JOHN R.
11/27/23

They have been taking far more from our account after the contract was up than the service is worth. I have been on the phone waiting for literally 4 hours over 3 phone calls to cancel my service and still they have not answered. They just keep putting me in different queues that have no-one responding.

Reviews (73)

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Reviews that mention popular keywords

customer service (24)
Thumbnail of user johnr6932
0 reviews
0 helpful votes
November 27th, 2023

They have been taking far more from our account after the contract was up than the service is worth. I have been on the phone waiting for literally 4 hours over 3 phone calls to cancel my service and still they have not answered. They just keep putting me in different queues that have no-one responding.

Thumbnail of user plarssonsson
1 review
0 helpful votes
December 11th, 2023

Useless. NOTHING WORKS. And they will assume you're an idiot. Pages dont work. Apps dont work. Cannot logon anywhere. Account numbers dont work. Support does not work. Chat bot sucks and does not work. They dont answer the phone. This is so frustrating i am cancelling.

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Value
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Thumbnail of user liviup
1 review
0 helpful votes
November 17th, 2023

I waited 35 days until they came to install the broadband, after one month stop working, I am waiting now for 7 days without service, no Internet at all, if you calling them you wait 1 h for operator to answer, it is worse Internet you can get in Dublin

Tip for consumers:
Stay away if Virgin media

Products used:
Internet

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorenasiliviu
1 review
0 helpful votes
December 28th, 2023

6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air! WE ARE NOT RICH, STOP STILLING FROM PEOPLE! Not fair

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Thumbnail of user tudort1
1 review
3 helpful votes
January 21st, 2021

Do not in the love of god choose this company if you have at the very least any other companies on your address.
3 weeks for a new address installation - excuse? - "order stuck"
Re-ordered to get the equipment sent - contract is at full price now lol go f**k yourself.
If you wish to be mentally scarred after days and days of speaking to incompetent people that have no means of resolving any issues and just drain your mental stability go ahead.

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Thumbnail of user suzannem1098
1 review
1 helpful vote
August 15th, 2023

I am sick of not hearing back from you and no one is available when I call. I gave all the details of my problem with the lies told about me on a behind dlbars documentary. I have given you time to send me a copy. You not only told lies and slandered me.You lied about what I had said to a prisoner. You also disclosed my private health information. I am not going to tale this. You have had months to contact me v8a email. Yet you don't. I am now going to take this further legally.

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Thumbnail of user linam124
1 review
0 helpful votes
October 19th, 2023

Worst customer service i ever deal with.No communication at all. From last one year can't solve my issue with Virgin media.

Thumbnail of user matil2
1 review
4 helpful votes
September 9th, 2021
Verified purchase

I have a simple query to resolve. Over the past 2 days, I've contacted the whatsapp chat, the online chat and the phone help desk. No one answered. I stayed on hold for over an hour before hanging up out of frustration. This isn't the first time I'm having issues with these clowns, if you can, I highly recommend taking your business elsewhere.

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Value
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Thumbnail of user johnn2592
1 review
0 helpful votes
February 7th, 2023

I've been overcharged a number of times and its incredibly difficult to get refunds. Their customer service is beyond a joke, just stay away. Others are much better.

Tip for consumers:
stay away, use Eir or Sky

Products used:
TV and Wifi service

Service
Value
Quality
Thumbnail of user elles76
1 review
0 helpful votes
June 16th, 2023

I can honestly say this is the worst company that I have EVER had to deal with. They have bad business practices where customers are sold products on the promise of better services, their monthly broadband packages are exorbitant and they keep hiking their prices regularly for a service that is unstable and unreliable. Some staff seem to want to do a good job, but a culture of "we're too big to fail" means that moreover, the better staff do their best with services that are flawed. Customer care is poor, with some bulldogs in there who are aggressive and unprofessional. I would NEVER recommend Virgin Media as their services are problematic and dealing with them is very stressful!

Products used:
Broadband/Landline

Service
Value
Quality
Thumbnail of user donr85
1 review
3 helpful votes
October 25th, 2017

I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!

Thumbnail of user darius.dw44
1 review
0 helpful votes
April 13th, 2023

The worst mobile operator with whom I had the misfortune to use services, constant problems with sending and receiving text messages. For over a month I have been trying to transfer my number to another operator and all this time virgin mobile makes it difficult for me to resign from their pseudo services, incompetent people work in company salons, claiming that they cannot help me with anything, 1908 still answered me at the given telephone number automatic, after a month I managed to contact the operator who demanded explanations why I want to resign from their services, then he assured me that the problem with the number porting will be solved and after 3 days the problem still exists and I can't transfer the number. To all those interested in the services of this network, I strongly advise against using the services of the operator of the Virgin Mobile network!

Thumbnail of user maxinep61
1 review
2 helpful votes
September 23rd, 2022

Tried to move internet & broadband with virgin media, was not tied into a contract, and was dearer than other suppliers, but decided to stay with VM for simplicity… big mistake! Still no service, new Vm box was to be delivered twice this week & got confirmation of time & date. No VM box still.

Thumbnail of user thomasf689
1 review
4 helpful votes
September 11th, 2020

Hold times of over 2 hours. I'd avoid this service as there seems to be no customer service put in place but they are fast enough to cut your service if you're short on a payment due to losing my job over the Corona. We have to be understanding with them over the Corona impact but they can't be understanding to us. Cancelling contract as soon as someone bothers to answer the call.

Thumbnail of user ciarac51
1 review
3 helpful votes
January 3rd, 2023

Terrible 'service provider'. Completely non-existent customer service. Signed up with them online for mobile offer beginning December 2022. Received the SIM by post. Submitted online request to port my number over from my existing provider per instructions. Request 'submitted successfully' but was never actioned. Permanent 20min wait time on their customer service number 1908 and no callback option (called several times in past 6weeks each time the same), no physical store to call into in my area, no answer to emails I sent to their customer.support email address and WhatsApp's I sent to their customer service business WhatsApp *******016 from 2nd December to 3rd January. Absolutely nothing! I sent a physical cancellation form to their head office address within the cooling off period aswell per instructions on their website and that was not actioned it seems as even though my number never ported to their network and no service was ever provided they continue to send me billing emails and direct debit notifications and even more laughably 'welcome' details for contacting them! They have submitted a request to debit my account 5th January per the mandate I signed in order to receive a service which was never provided! Currently seeking legal advice regarding making official complaint to Ombudsman and lack of complaints process per regulations. Save yourself a huge headache and do not sign up with this company.

Thumbnail of user mochog
1 review
3 helpful votes
August 21st, 2017
• Updated review

Last time virgin media was horrible
Now after calling and complaining on the phone the internet is actually good
Its kind of annoying that you have to complain to get a good service

What happend this service?
August 21st, 2017
• Previous review

At night virgin media becomes horrible
At day its basically as bad
FIX THIS
What you should do is hire more workers or fire your previous workers who are doing the job badly because they are probably sleeping on the job
Our internet speed is slow and for a famous guy I know who haves the same broadband he isn't even able to create content
He does this as a living
Think about the people

Thumbnail of user ioannisz2
1 review
2 helpful votes
September 27th, 2022

Do not enter this nightmare guys, I contracted a sim mobile plan from them and even after canceling the contract and paying everything, with the attendant confirming that everything is settled and canceled (after 50 minutes on the phone), I just received an email with a bill to be paid next month. Here we go again to more stress

Tip for consumers:
Do not enter this nightmare guys, I contracted a sim mobile plan from them and even after canceling the contract and paying everything, with the attendant confirming that everything is settled and canceled (after 50 minutes on the phone), I just received an email with a bill to be paid next month. Here we go again to more stress

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Value
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Thumbnail of user joans798
1 review
1 helpful vote
January 10th, 2022

Paying 100 euro a month for broadband not even fibre optic and 50 channela that aren't even interesting!

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Thumbnail of user cindis58
1 review
0 helpful votes
July 27th, 2022

My husband hired Virgin for our home in Dublin and we were very pleased with it, however we had to move to a more distant town called Athy and at my address R14 YP52 Virgin unfortunately does, but I'd like to be confined with Virgin. And that's why we had to cancel our contract in less than a month of use I understand that this is not our fault because you are the ones who do not serve the area in which I moved. My husband called to request a cancellation, and we were told he would have to pay for the cancellation, however my husband doesn't speak english very well and the person who answered him spoke so fast he just nodded. I don't know if this complaint will change anything as we shouldn't have to pay for the cancellation since it was your mistake for not meeting our needs. I will go on all social media to post my disappointment.

Thumbnail of user irisk69
1 review
3 helpful votes
January 11th, 2023

I have spent countless hours trying to cancel a pre contract with VM. I have been passed from pillar to post. They have NO CUSTOMER SERVICES. If you go on their site they offer LIVE CHAT. IT DOESN'T WORK!
After an age on whatsapp, repeating and repeating the same rubbish to me I was FINALLY given a number to ring. This number is not offered ANYWHERE on their site. You have to listen to sales talk to get offered this number.
I made it abundantly clear that I wanted to CANCEL Contract! Again it was made as difficult for me as they could to get to the point of telling them this, by more sakes talk. I spoke to a Scottish guy called SPENCER, who PROMISED to cancel it and to send me an email. One week later I HAVE NOT RECEIVED ANY EMAIL.
Then a girl called HILDE, of Asian extraction, I think, rang to talk about installation of their equipment. I told her I am not giving permission to install same. I made it clear to her that I WANT TO CANCEL MY CONTRACT. She said don't worry, the contract is cancelled. Again I'm waiting nearly a week for confirmation.
Today I spoke to an English man called David. He proceeded to waffle. I told him I only wanted to speak to him if he was going to cancel my contract. He was rude, replying well, of that's the case "goodbye". He then hung up. No consideration or effert to solve my problem. PLEASE ANYONE READING THIS DON'T EVEN CONSIDER USING VIRGIN MEDIA. Just read the review... They are unbelievably bad. I'm in late 70s and have heart condition, but there are people who are even worse off and can not get any response or result of their problem with this despicable company.

Tip for consumers:
That there is no consumer service or telephone number allowing me to resolve the problem

Products used:
Broadband

Service
Value
Thumbnail of user josephm3278
1 review
0 helpful votes
August 11th, 2022

Cannot update my address. Cannot change my direct debit. They still try to debit my closed ulster bank account. It is not successful and they charge 10 euro charges for their failure. As soon as I see this I make the payment manually and they still charge me.

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Thumbnail of user terryo42
6 reviews
37 helpful votes
May 21st, 2021

With Virgin Mobile, It's problem after problem. There is absolutely no customer service. This Whatsapp contact facility is pitiful. No matter when you contact them, regardless of the time of day. You will be left waiting indefinitely, I have been on Whatsapp for 6 hours waiting on a reply to a simple question, and it's that way constantly... I have sent complaints, but they are ignored and remain unanswered. Their mobile coverage is the worst... dropped calls, no signal, no data. In areas where coverage should be solid. How any company can be allowed to treat customers like this and get away with it is absolutely shocking... I'm just about 3 months with them, and I can honestly say from the very start it has been an experience... If you value an easy life for Jesus sake... Avoid this shower of wasters... Or you will end up like me.!

Thumbnail of user johnm8200
1 review
1 helpful vote
October 5th, 2021

Got my new 360 box 3 months ago. When i try to connect box it says can't retrieve account. I have spent up to an hour & a half per session trying to get through without success. I have WhatsApp them to be told that I'm through to wrong place. To try email service in other section no success there either. I then emailed the complaints section & got email back to say someone would contact me inside 10 days. I'm still waiting. A joke of a company

Thumbnail of user michaeld5770
1 review
3 helpful votes
December 13th, 2022

Still trying to charge me for a service I cancelled in Sept.(paid for Oct.) Bullying behaviour of 73 year old.Will bring them to court if I have to.

Tip for consumers:
More publicity of this site to warn potential customers

Service
Value
Returns
Quality
Thumbnail of user laurenc636
1 review
0 helpful votes
October 6th, 2021

The worst experience I have ever had with any company
1. Atrocious customer support - took me multiple attempts to cancel. Constantly left on hold and hung up on.
2. MyVirginMedia account information- I have never been able to access my bills online. Errors constantly come up and prevent me. When I went in store to report they said this was an ongoing issue. I've been a customer for 2 years and not once had access a bill.
3. Access to roaming - Have been unable to activate my mobile data abroad. Despite calling to report the issue before travelling, while I was abroad and up return the next trip I was still unable. With no access myvirginmedia account so am not able to activate it there. Again left on hold for extended lengths and never resolved. Told it was my phones issue bought a new phone an problem persisted.
The worst experience I have ever had with any company

Service
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Virgin Media provides great value fibre power broadband, television, Home Phone and Mobile Bundles. The home of Ireland's best broadband just got faster!

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1.2
73 reviews
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