Virgin Media Ireland has a consumer rating of 1.22 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Virgin Media Ireland most frequently mention customer service and direct debit problems. Virgin Media Ireland ranks 96th among Internet Service Provider sites.
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I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!See positive reviews
Hold times of over 2 hours. I'd avoid this service as there seems to be no customer service put in place but they are fast enough to cut your service if you're short on a payment due to losing my job over the Corona. We have to be understanding with them over the Corona impact but they can't be understanding to us. Cancelling contract as soon as someone bothers to answer the call.See critical reviews
We've been with Virgin Media and UPC beforehand since 2008. The modem or the box has to be rebooted probably once a month. We're seriously looking at other options. We don't have fast internet because our cables limit the speed, regardless of what the provider is providing. Worth checking that too.
Virgin Media provides great value fibre power broadband, television, Home Phone and Mobile Bundles. The home of Ireland's best broadband just got faster!
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