VMInnovations

I am a disabled senior, my son bought me an Aeroplus portable air conditioner. It worked fine for about 10 minutes. Now, 11 days later, it only puts out hot air. Talked with warranty department about the unit, and am getting a major headache with getting it replaced. DO NOT BUY AIR CONDITIONERS from this company. My son pain over $450 for this piece of garbage! If I could give it a rating lower than 1, I would

Good - price could've been cheaper but was nice shopping was through prime on amazon - this product works great - wish they sold the salt filter to go with

You guys sent 3 pressurized oxygen cylinders in a box with ZERO packing inside to prevent damage and leaks. Look at the attached photos. You should know better.

I ordered stereo parts and got double the parts of which I am required to pay shipping to return. I paid with credit card and approved shipment on my parts only. It was a surprise when 3 large boxes showed up. Vm is supposed to send shipping labels but I still have to take boxes to ups store and pay for shipping. On the upswing iam very happy with the quality of the parts I ordered. Car stereo subs kick $#*!.

Received a non working unit from this company. When they accepted my return they refused to reimburse my shipping cost of $133.00 saying that they provide free shipping slips for returns. When in fact I used the return label they sent me and still had to pay shipping. I even provided them with the shipping receipt and tracking number and they still refused. Be weary of ordering from them especially if you end up having to return your item.

I would never ever buy again from Vinnovation a few months using intex above ground pool started to leak, help or return denied.I'm not the guy that just puts it in a corner and waits until next year I careful repackage everything it came with and take good care of it very disappointed.

I received the wrong product and what I did get was half of what I ordered. I ordered the bonsai Sun annd splash and I received the piñata which is less money so now I've paid over and above for what I've received. My son will not get the birthday party he wanted.

We bought an Intex pool for our son and it indeed came in a sealed box, and within days. The shipping was a bit pricey but included duties so we didn;t have to worry about surprise fees. I was reading the reviews before me and don't know what to think now... Maybe they listened to everyone and improved? We were quite impressed as the pool is sold out at all Walmarts in our province! Thanks and keep up the quick shipping and accurate descriptions.

This company is a joke. Do not order anything from them. The product was never in-stock, they let you purchase, send you a tracking email from FedEx with a delivery date (but FedEx does not even have it yet). Then it never comes, you call and they say not sure what happened will send it again. It never comes again, then they say "Oh, yeah. Sorry, it's actually out-of-stock. We will just refund your order." Not sorry that you waited over a week for something that was never going to come. "Have a nice day. Better luck next time." I should know better than to order from a no-name, BS business like this one.

I purchased an inflatable water slide through eBay. After re reading the description I realized it said it was non functional and for parts only. 20 minutes after placing the $500 order I tried to cancel but they refused and said it had already shipped. It arrived used with a big rip. The customer service emails I keep getting about my return request keep saying "your last email was blank" and we still can't find the purchase info. I sent screen shots of all the transactions from eBay and they won't acknowledge that the info is in the photos! Extremely frustrating! I'm out the $500 and stuck with a broken useless toy. DO NOT PURCHASE from them

I recently purchased the Banzai ******* Hydro Blast Inflatable Water Slide Aquatic Activity Park Center. It was slightly damaged so I contacted customer service and they immediately responded to my email request and offered to replace the item at no additional cost. We went back and forth over email and each time they prompted responded. I never write reviews, but I was beyond impressed with the level of service VM Innovations provided. I would certainly recommend their brand to anyone!

Item advertised as open box L/XL size and was shipped a Small/Medium. How can you make that mistake. Now I'm working on returning something that I didn't order. Hopeful I won't be responsible for return shipping when the seller sent me the wrong product.

We bought the Red Carpet Manicure Must Haves kit from VM Express on Amazon for our daughter for Christmas. We originally had an issue with the item as received; one of the bottles (Prep) was empty. The lid was loose and it probably emptied during shipping; there was a very strong odor in the carton. We contacted VM Express on December 26th, they answered our email that very day and said a replacement would be shipped. An entire replacement kit arrived on December 27, the day after we notified them of the problem! Great customer service!

I bought a 16'x32'x52" pool from this company. I have had two Intex pools and this pool is very similar. The look and design is good. However, the lack of an effective skimmer is an absolute nightmare! The underwater filtration system does not work well at all. If I had paid more attention to this I would have never purchased this pool. DO NOT buy this pool with the current skimmer situation. Also, the pool pump that came with it is undersized so I had to use my old pump.

Ordered Bosch orbital sander for delivery on Friday March 5th what arrived on March 4th was a intex air mattress. All records claimed they had delivered my sander. I guess my sander and air mattress are one and the same. Then it becomes my headache to try And get it returned. So now they sit on my 275.00 dollars awaiting the return of an air mattress. If ever the seller is VM express I will not order item. Needless to say my sanding project sits on hold because of their incompetence and so does my money.

I tried to purchase a pool from VM Innovations. They charged my credit card and then said the pool was being shipped. It never shipped because they did not have the pool in stock! So I waited for several days expecting a pool to be delivered. They never contacted me to let me know they did not have the pool in stock. I had to contact them directly in order to request a refund. I am very annoyed and frustrated with their business practices. Not cool!

HORRIBLE seller. ZERO stars. After over two weeks of waiting, and the package being lost in shipping (twice!), I still do not have the product, and the seller REFUSES to credit my purchase. Horrible seller, lacks acceptable customer service, I would never do business with them again.

The cartridge filter pump for my above ground pool failed. I looked for a new one on the internet and found a sand filter pump on the Walmart website. The pump is actually from VMInnovations. I ordered on Monday with a promised delivery on Thursday. A package arrived by Fedex on Wednesday, a day early. The shipping label said it was my filter/pump but the box said it was 4 Sterilite 70 qt. Containers. I opened the box and found the 4 containers and no packing slip. Duh! How difficult was it for shipping to verify that the shipping label description and the box contents matched? Was this packed by someone who couldn't read English or just too lazy to do their job? The only documentation was the shipping label. I checked the internet and saw there was a VMInovations a few miles from me and thought I could get the problem resolved there. I found that location closed. I called customer support and talked to a very nice young woman who I could tell seriously wanted to help me. I was told that I would get shipping instructions to send the wrong merchandise back and a shipping label from Fedex in 30 to 45 minutes. After 2-1/2 hours I got the shipping label from Fedex (Not VMInovations fault). I was instructed to take the return to the nearest Fedex facility. I think VMInovations should have arranged to pick up their mistake. I was told that the order to ship my pump/filter would not happen until they could verify that I had taken the package to Fedex. I emailed customer service with the Fedex package and received a reply that they still couldn't send my pump/filter until Fedex electronically showed that it was accepted. I think what makes me angry is what I had to go through to fix the mistake of VMInnovations. Somehow it seems unjust that they would hold my pump/filter until they could electronically verify that I returned an item that is worth a third or less of the value of my pump/filter. This is not the way to treat a customer.

Ordered a pool that arrived with a dead pool pump. Contacted customer service and they actually responded fairly quickly stating that they would send out a replacement asap. I thought great, good company. 2 months have gone by and still no new pool pump. customer service says timeframe is past 30 days, i got my product and their policy states they dont offer refunds, exchanges or replacements. nothing is mentioned about past offer.

I ordered something they claimed was an overbed desk, which i need due to my disability, but the item they sent is not an overbed desk at all and is only a standing desk which is the opposite of what i need. Since they charged me for a product i did not receive and sent me an unrelated product that i didn't order (the exact opposite of what i ordered, actually), i'm legally entitled to a refund without return. In this case i told them i'd be happy to have it picked up anyway since it's wasting space, but i was informed by the target representatives that they would not provide me reasonable accommodation for my disability and pick up this item, and they said the contracted company that sold the product through their site, speedtail, would also not do so. Even though i told them i could not return it without assistance such as pickup from a carrier (which is pretty common now rather than making people return things in store due to covid), and they refused to provide such reasonable accommodation, they also still refused to refund it without return even though I'm legally entitled to a refund without return since the item i ordered is not the one i received. They said it was up to the speedtail to process such a refund, but they refused to call the company on my behalf to arrange anything. Then when i contacted VMInnovations/speedtail they claimed that they needed to talk to a target representative but also claimed they "could not" call target themselves because they "had no outbound phone line" (concerning for other reasons too, like these workers' safety, please investigate or forward to proper company) and i would have to have target call them. I repeatedly told them that i already asked target to call them but they refused. So basically these 2 companies are in a scam together to defraud disabled people in particular and also not provide reasonable accommodation to them as per ADA requirements nor to follow FTC laws.

I recently ordered a big purchase which was a lot of money, I checked with my order to see if it has been shipped. It told me it has been shipped but I have no Tracking #. I sent an email because i was curious on why I didn't get a tracking number and they never replied. I called the number that was given on website and wasn't available told me to email an email address that was different from the one provided on website and when i tried to said the email was not existent. I will Change my mind and give a better review if i get the help i need and if my order comes in great condition.

So I purchased a 4 pack of subwoofers they arrived. I was excited I can now call the shop and having put in. The next morning I get a phone call from the shop tell me that 1 of the speakers are blown. I then proceed to do the normal contact to try to return them because there's a warranty on them, defective. Going through the normal procedure giving the information they needed what happened email address on so far they keep putting it off and then their contact you within 2 to 3 days after each explanation or guidelines whatever they want to him on my 4th or 5th for time contacting them, now I Shouldn't think that you guys are stalling to get beyond those days needed to return The item that I paid good money for. All I really want is to return them for a full refund your wasting my time... I will not be buy from you again. Can't add a photo of a blown speaker and yall have proof of purchase.

After spending I significant amount of time searching for exercise equipment that would be suitable for my lifestyle, I purchased a home jam from the VM innovations website. Confirmation for my order and was informed that I don't wanna be shipped within 2 to 7 days. 7 days later no equipment. I sent an email to inquire and was informed they didn't realize I placed an order and sold out of the machine. However, they have several listed on eBay for a much higher price. Very unprofessional to say the least. Definitely a waste of my time.