Vodafone IE

My contract started about 9 months ago I've called them nearly every week when you look for a supervisior to call you back never happens
Even installs are done third party which is dangerous because user you can never change username and password on giggabox say. I've sent ComReg a list of concerns please do not use vodafone. Technically staff just don't know if it's off script. There's no follow up.
It's just a mess.

VF causes serious problems for people by forcing new boxes on them, even though old boxes are fine. They take a week to 'solve' the problems they caused! There's obviously no connection between HO and agents in Egypt. I spent HOURS on phone in past three weeks. We haven't had tv in FOUR DAYS since the shabby KN man put in the modem VF forced on us! We MAY get it 'resolved' by next Wednesday if lucky! We'll INSIST on reductions on next bill!

Vodafone Ireland is an unbelievably poorly run company. Customer service is extremely bad. We talk to them a lot (which by itself is bad) and 4 out of 5 support people would have no idea how to fix issues.
Purchasing a business phone is an unbelievable hassle
Chanigng plans is very troublesome
Buying new phones is a long a painful process
Accessing online apps and web portal is unreliable
Repairing mobile phones... forget it
I do not want to blame customer service representatives. All of the above are issues that should be addressed by Vodafone Ireland CEO and COO and I believe they are outright incompetent.

I have been with VF for broadband 4 times now.
Connection is normally fast and hassle free. The engineers who install are generally friendly and knowledgeable.
The connection is rarely interrupted, and speeds are good. (I was on 150mbps before I got 100% fibre and didn't notice a difference in opening webpages. I don't game.)
Problems:
I wanted to move house and stay with VF. I couldn't contact anyone to organise the move or even close the old account. I just stopped paying bills.
Second account was over a year, and I was actually able to close it.
Third house, set up new account. All OK until I was offered fibre. They couldn't find my account (VF can't search by address, and welcome letters and emails don't have a/c number), so I was told to close old a/c when I got notification of new a/c being open. It's not possible to do online (almost nothing is with VF), so I called. She couldn't find my account, so she kept asking if it was the one from the old house, and repeating, "I understand what you are saying". Eventually I hung up and stopped payments with the bank. I am now getting letters from a debt collection agency even though payments for the new connection are coming out of my bank a/c.
For a rental house, I went with VF again (they were cheapest). Connection was OK, although 2 visits were needed due to the first man not having the right equipment. I had given my bank details for direct debit, but got a notification saying my bill was overdue. On MyVodafone, I tried paying just that bill with a credit card (not available at the moment) and then trying to set up direct debit (also not available). I tried again a couple of days later, but kept getting the same message. The service was then cut off. I phoned, and they took payment from my card, and said the service would be restored in 30 minutes. It was not. Phoned again. The payment was put through to a closed a/c. Paid again. Still no service. Called again. Payment was put through to a closed a/c again. Paid again. Told service would be restored. It was not. Called again. It was restored. The first overpayment was returned to my account. The second was not. 3 more calls. I now have to send screenshots from my bank a/c. I have just received a bill with an additional €25 for reconnection fee, and haven't even got the €76 refund.
VF may not be the cheapest option any more.

Overcharged for the 5th consecutive month since I've signed up for broadband and home phone, I have been spending nearly 2 hours with their customer service and on every occasion they have said it will b fixed and this is the last time I have to deal with it, and untill now I'm still being over charged, they are gangsters of a company, I also been given a claim reference nb so I put a formal claim, guess what. I've tried 8t and it's not a correct ref number, awful staff and duty managers or what ever they call them self. They hire dump and clueless staff.
By they way I'm still not sorted yet.

I was their client a couple of years, never could check my online bill because their admin dashboard is not functioning.

Ongoing nightmare with Vodafone as my phone/internet provider. As a starting point it's a massively over priced service for what you get. Have been charged €76 per month for a phone that regularly goes over my data bundle. I use my phone data a distinctly average amount. Totally miscommunication and a lack of congruence in what information is given from various Vodafone staff members online/phone and in-person over their upgrade policy. I was signed up for a second two year contract without staff member informing of this before getting me to sign a legally binding contract. Extremely poor customer service. When I queried the contract issue I was threatened with debt collectors and a fine of €1000 for ‘breaking the terms' of said contract. I would advise anyone to look elsewhere

Incompetent customer care service! I have been without Wi-Fi for 5 weeks now and not one of them can help sort the issue. Hours wasted trying to talk to them only to be constantly transfered, put on hold, lied to, or hung up on. Can't wait to cancel both contracts with them!

Recently signed up for broadband and TV. An 'engineer' hurriedly came out plugged in a box and left. It didn't work. I called Vodafone. They said wait for 48 hours. I did and called again. They said wait longer. I did and then was told someone had forgot to close my order and that had now been done so would be working in 24 hours. It did not so I called again. I was told an engineer would be out within 24 hours. Nothing for 48 hours so I chased up via email their twitter page which just said "someone should call you". I just had a call to tell me an engineer will be out in 4 days. This is already 60+ hours after I was told an engineer would be out to me in 24. Everyone completely unapologetic as well, really wish I'd read these reviews before signing up. Will be cancelling ASAP.

Poorest service, over charged for 4months and every single month promised to solve the issue but still not solved yet

Renewed our broadband and TV contract in November and have had major problems ever since. Internet drops several times a day and sometimes doesn't come back for hours at a time. Have had 2 modems put in within 3 weeks and was told by the Circet guy that the modems are not even new they are all just refurbished. He told me he has been sent to one house 9 times to replace the modem! On our 3rd modem now and the same issues still ongoing. Impossible to work from home as I have to connect to my phone hotspot every single day to get by. No solutions from Vodafone, they don't care that peoples livelihoods are effected by their disastrous service. Customer service is totally atrocious.

Very bad experience with the vidafone home move team. Applied for home move a month ago and no repsonse from them at all, says that a line is still active in my new address and when I contacted the old tenant they already cancelled there connection months ago, Again I tried to contact the homemove team through email and phone call through the customer care number 1907 and the direct number which they gave me without any effect and unfortunately I was forced to switch to another provider. But I got a very good service before when I moved my home an year ago.

They ported my service before I got a new sim. Their website says your service will be down for 10 minutes. It was down for nearly two days. I spent nearly two hours on the phone trying to sort it. Very poor.

They cut my business line off today because i got a bill the day before and i rang them to ask why they where charging me for September when i got a bill from eir that i payed for 170 euros but Vodafone gave me a bill of 62.18 and i was asking why they where charging for September when i wasn't even with Vodafone dreadful service and staff so rude. Shame on you.so im cancelled my business account and my home account too. SHAME ON YOU DREADFUL TREATMENT FROM VODAFONE

Signed up for broadband and home phone over 3 months ago (early September 2021)... Still waiting to be installed. They advertised and checked that I could get 1000mbs in my area so I went with it. 2 weeks later an engineer came to install and just said "oh the cables haven't been run yet, someone will be onto you tomorrow" another 3 weeks passed and got an email saying it will be sorted by the 16th of December! Its now Christmas week with still no answer after multiple calls and they have offered me mobile broadband instead while I wait which I will have to pay for the device etc. Customer service have been polite on the phone but still no date or solution. Would not recommend if I'm honest simply because of the amount of time and lack of actually services and date.

I signed up for an upgrade TV package 1month ago but my existing shut down Wed last. Apparently my old one was shut down as I had ordered a new one. Spent over 2 hours 10mins on the phone being passed on to different departments on hold while it was checked out but was assured that it would be expedited urgently but that they could not switch back on my existing service while I awaited the new package. I got a call today telling me that they have taken urgent action and an engineer will be with me Tuesday next.
This is the kind of service that was commonplace in the 1990s and the fact that:
1. A company in the communications business would switch off a service to a customer without first checking if the upgrade is available or working.
2. Tells us that they are unable to switch it back on again- this not being the dark ages- but are prepared to leave the customer just under a week without a service.
3. Have so poor a service that the urgent case only merited a 5 day wait.
4. To involve lengthy hold times when contacting their Tech support.
Any of above is a pain but the fact that this apparently by Vodafone standards is acceptable service is certainly worrying.

My kid Christmas Present didn't arrive even now, 14th Jan'21. I RANG THEM every day starting 14th Dec'20 chasing them WHERE they've sent the product. They had no clue, I had to call the An Post centre and after 10 min on the phone, I found out the package was sent to a completely WRONG address! Up to today, nobody came back on me. I'm their customer for the last 10+ years at the highest monthly plan plus my company is their customer as an SME... but this is going to change! The worse of the worse. Customer service is crap ( and sorry for my language) they never offer me any discount or anything... they not even sending the orderer to the correct address ( and that had the eir code on also!) so how can I expect to get anything from them?!?!

Have been on to tech. Support and customer support all morning about my broadband modem which has been locking up for the last few months on and off. Last time I was on the agreed to replace unit but never received it. Problem over the weekend again so rang again to be told that they decided not to send modem that issue was resolved. When I informed that it was still happening the wanted to change login and password to lock out everything in the house so I would have to reconnect so they could log issues. They insist that I have been using it to much(which I haven't) and that's the problem. Refusing to fix modem but blaming my usage. Leaving them and wouldn't recommend to anyone

We have had intermittent faults on our phone line for the past number of weeks. This has ranged from very bad buzzing on the line, to having no dialing tone at all. I have logged numerous faults… and despite being a ‘business customer' where we rely on this phone to run our business, it takes between 2 to 5 days for a technician to even call out to us. Today I phoned as we had no dialing tone for the past 5 days, and had logged a fault about it 3 days ago. I was told that someone had closed my fault without sending an engineer. Still no dialing tone. I asked could I speak to a manger… and was told there was no manager to talk to.

Contact Vodafone 1907 or 01 ******* early Morning if possible (waiting time no as long) have your account number and explaine the problem always ask agents Name and write it down they will spell it for you and you will get things sorted quickly...this is the same for all Companies

VODAFONE need to up their game and train their staff as the majority of them do not know what they're talking about when you have a problem.
They also need to learn how to apologise when the fault is on their side.

They put in full fiber into my house in July 2023 and disconnected my land line. Since then I have contacted them by phone on several occasions and asked them to connect VOIP. It is now Oct 27, every time I speak to a different agent, none of whom speak clear english. With this language barrier they don't seem to fully understand what I am saying and at times I haven't a clue what they are saying. To top it all off They are still charging me for the land line as well as full fiber on seperate accounts. They send me a notice that my fiber bill is available online, but in order to see the bill I need to sign up and to do that I need an account number which is on my bill, which I can't access. What a crap service. They should have a customer service team with indigenous people employed. I never get to speak to an Irish person when I call and there should be a certain percentage of indigenous people employed in all customer care bases,

Stay away from them it's just when u take mobile from them contract they will kiss ur $#*! but when u wanna claim insurance u have to wait for investigation if u wanna claim on phone payment was on time they told me they have investigat that which they did that I'm not eligible for phone thanks vodafone have to pay 24 months