Since my last review, I went back to this VPN and purchased a 1 year subscription. For the past 2 months, the servers refused to connect and I praised their customer service before. However, now I can't say the same. I've been going back and forth with their tech support for almost 30+ messages in the ticket regarding my issue. Get this: They reply once a day so you can only imagine how long it took me to get through 30+ messages. I wasn't refunded for the weeks when the servers didn't connect and I feel like a cheapass if I even bothered asking. If they can't resolve my issue, I'm moving onto a different service. I gave it about a week or so before I finalized writing this review and to update the situation. The technician responded to me telling me that they are migrating most of their servers which is why most of them don't work. They didn't bother notifying any of their customers?!? The technician also didn't reply to my other questions regarding my issues with the service including when this "migration" will be over. I also submitted a ticket to ask about their policies on partial refunds since the website tells me nothing about anything. They never replied and closed my ticket. When I replied to the ticket again, no one ever answered me. I'm no longer supporting this VPN service.See critical reviews
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