VRG GRL Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising its trendy and fashionable designs, particularly for dresses, and noting timely shipping. However, significant concerns arise regarding product quality, with many items described as poorly made, see-through, and overpriced compared to competitors. Customer service issues are prevalent, including difficulties with returns, lack of timely responses, and perceived unfair refund policies. Overall, while the brand attracts customers with appealing styles, the inconsistent quality and inadequate customer support detract from the shopping experience, leading to hesitation among repeat buyers.
This summary is generated by AI, based on text from customer reviews
Purchased a dress from verge girl, received shipment confirmation the next day and received the dress a couple days after that. Love the dress - fairly priced and the quality is still great. Have paid a lot more for clothing thats not nearly half as good, so very happy with this online clothing store. Thanks verge girl for a great experience!
I just had to pick up my package in a other town (which was fast track btw, when I order something fast track by Sabo Skirt my package is hand delivered by DhL and comes in time). And I pay import taxes online before they deliver it.
I live in the Netherlands and I often order clothes from Australia, so i'm used to the process. But Verge girl used a cheap delivery service in the Netherlands so the customer pays double the price. And yes I verified with the delivery service (which is called postNL).
That is not the part that bothered me the most, what bothers me the most is the all the clothes except for one are of good' quality. I'm just so disappointed, kinda wanna cry.
I feel scammed, I can't recommend this brand to anyone. And lucky for me I've got a huge following. Next time I will stick with the brands I know and stay loyal to them.
WORST INVERSION EVER! They don't take responsability on your package at all. Once you pay they don't care a $#*!.
I ordered 5 garments from Verge Girl paying an amount a bit more than 200 euros. As well as I added the extra of international shipping which it suposed to arrive as maximum 5 days.
So girls, I ordered it the 29th of June and recieved my package the 5th of August. I contacted to the brand several times and told them to at least return me the 20,45 euros from the shipping service I payed for. Their answer was: "No dear, we don't take responsability of the shipping". So basically if you buy to this company never add the extra of express shipping because it is a lie.
Also, I forgot to inform you, post office charged me like a 100 euros for their service. And as you can imagine the brand don't take responsability.
This brand only cares to gain money and don't help you at all. I always buy online and this never happened to me. An example of a good online shopping is Revolve, I had like two problems with their deliveries and allways where there to help and returned back the money when the client was right.
By the way, I don't live in a strange place or island where things don't arrive. I live in Spain, Barcelona.
Hey Ariadna,
We are very sorry to hear this. AUS Post International Express Shipping is expected to take 1-5 business days to arrive from the dispatch date. We are very sorry, however unfortunately we do not have any control over the time it takes for a parcel to be processed through customs. Unfortunately, in this instance your parcel took longer than expected to be processed through customs in Spain.
Unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
I ordered a few pieces from Verge Girl - all items were great quality and very stylish! The shipping was fast taking about a week from the time of order from Australia to Canada! I will definitely order again!
Wrote the company many times over close to two months asking status of my order, when I received it the box was empty. They didn't pack the dress so I paid to wait 2 months for an empty box. Thanks Vergeg.com, customer service was horrible. Kept getting conflicting answers about order status.
Hey Carrie,
I'm very sorry, but I have searched in our system under your name however cannot locate an order from you.
I'm very sorry, but we were recently made aware of a scam company called Vergeg which is not associated with us. Our website is vergegirl.com. They don't have any products as we are the only store that sells our items so they aren't sending orders. If you placed an order on vergeg.com please put a dispute in with your bank to ensure you get your money back.
Thanks a million X
I love this dress! Verge girl is very reliable and has the cutest pieces for affordable prices! I love this website!
I absolutely love verge girl. Everytime I've ordered the items come quickly and look just the same as they do on the models. It's become my favorite store hands down
I had ordered a $200 package of clothes from Verge Girl, and received a notification that the items were delivered, but never were. After some back and forth with Support/AUS Post/USPS I was able to receive store credit back. They were super helpful during the process communicating with the postal service, and keeping me in the loop.
Verge Girl is incredible. They have the trendiest and most stylish clothing. I get all of my Levi's from them because they are reasonable and the perfect fit every time. Cutest tops too!
I paid $20 $#*!ing dollars for 1 to 3 day shipping... guess what. My package didn't come anywhere near 3 days. Still haven't received my package and after contacting them through the website, I got no response. But hey they seem to respond to comments on here since they are public! Maybe I can get a response to this! When they receive a private message, verge girl doesn't bother to reply. I hope the clothes are at least decent quality... if I ever get them
Hey Caroline,
We are very sorry to hear that you are frustrated. As our warehouse is closed on weekends we replied to your email as soon as possible on Monday morning, as your email was sent to us over the weekend.
We do state on our website that our office and warehouse are closed on weekends and that all orders are dispatched on business days within 24-48 hours from the order date. As your order was placed on Friday afternoon our time, it was express shipped within this time frame on Monday and will arrive within 1-3 business days with DHL express.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X
I have ordered multiple items on verve girl and have been completely satisfied with the shipping time and the quality and worth of the products I bought. One of my favourite places to shop!
I ordered a blouse from this website and I paid £33 for the blouse and another £8 for the shipment. The day the blouse was supposed to arrive I received a postcard saying that I must pay £14.75 to get the blouse.! I feel like I'm being robbed. They never mentioned this amount while I was purchasing. I sent a bunch of emails to Verge Girl and got no response. Really disappointed.
Hey Vanessa,
We are very sorry to hear this. We are really sorry, but unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
As our office is closed on weekends, we received your emails this morning on Monday morning and replied this morning. We do state on our website that our office hours are from 8am-5pm Monday to Friday and we do respond to all emails within 24 hours on these days.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X
Where to even begin... first this dress arrived completely wrinkled and not even folded. Second the quality was horrible, cheap and not at all like the picture. And finally this dress was so short not even a 12 year old could wear it. I am not an excessively tall person (5'5) but I couldn't bend over without my whole butt showing. To send back this dress would cost half the price. I will be selling it online and hope that no one will buy from this company.
Hey Kelsey,
We are very sorry to hear that you were unhappy with your recent purchase. All of our items are dispatched from our warehouse in perfect condition and are folded neatly in their plastic packaging. We have never received this kind of feedback before. We have a size guide on our website with measurements to ensure the best fit, however we are also always more than happy to measure any items for you as we want you to love your purchases, so please don't hesitate to contact us in the future if you require assistance with sizing. If you are not happy with this item and it has all tags attached, you are welcome to return it to us for a refund or gift voucher as per our returns policy.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X
Terrible quality. Lasts about one wear. Refuse to refund broken stuff they send you. Do not buy from them!
Hey there,
We are very sorry to hear this. If you have received a faulty item, we do state on our website to please contact us with a photo for us to be able to assist with this and either offer a replacement or compensation.
Unfortunately, we cannot locate any emails from you under your name, however if you have received an item that is faulty or broken, please contact us at info@vergegirl.com and we will be able to resolve this for you.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
I love this website, I've been buying off them for a while and have always had good experiences. Would 100% recommend!
I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep is cute, but it fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.
Hey Maggie,
We are very sorry to hear this. As we have a 14 day returns policy for refunds which is advertised on our website, we were unable to offer a refund for your return as it did arrive outside of this time frame, however instead we issued you with a gift voucher for the cost of the items you returned which you can use on a future purchase. Our gift vouchers never expire, so you can take your time to use it on a future purchase.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
The dress that I ordered from VG was exactly as pictured online and was super comfy and cute! Really happy with the purchase and am excited to order again.
I ordered a lot of clothes from Verge Girl, however, as they were being shipped from Australia the customs charge was £50. This is obviously not their fault, but I couldn't pay that amount to just collect the clothes so I asked for it to be returned to sender. Now Verge Girl will not offer me a refund at all because I used return to sender! The parcel was way over £100 and they refuse to give me a refund even though they have the clothes back. It is a complete joke, customer services keep apologising but won't offer me a refund at all. So so disappointing and upsetting!
Hey Isla,
We are very sorry to hear this. Unfortunately, we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here:
https://www.vergegirl.com/pages/shipping-delivery.
I'm very sorry, but we are usually unable to offer a gift voucher at all for a parcel that has been returned back to us due to import duties being refused, however in this instance we checked this with our manager and our manager agreed to offer a voucher which you can use on a future purchase. Generally we do request that customers cover the cost of return shipping so we can send the parcel back to you,
However have instead issued a credit for the order amount.
As per our emails, we have issued a voucher for the cost of your order which is on your account for you to use.
Please let us know if there is anything else we can help you with.
Thanks a million X
I love this website they always have cute new styles for a good price. The shipping is also super fast. I will definitely continue order from them in the future
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hey A W,
We are very sorry to hear this. Our express shipping option to Europe is AUS Post International Express which is expected to take 1-5 business days to arrive. We use this shipping option for express shipping to Europe as it is a very reliable service and the import duties are generally less than DHL. The parcel is dispatched from our warehouse with Australia Post via express shipping and is then passed onto the destination country's local carrier for delivery. Delivery is always attempted first at the shipping address and if no one is at home at the time of delivery the parcel is then taken to a local post office for collection as signature is required on delivery for express parcels.
We are so sorry to hear that you were not happy with the quality. Our items are very good quality for the price point. If you are not 100% happy with the items you have purchased you are welcome to return them to us as per our returns policy for either a refund or store voucher. To send an order back, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X