Vroom

Vroom appears to be effective at selling cars until payment is made. Once they receive payment customer service and communication cease. Been waiting over 6-weeks for my title. Contacting them accomplishes nothing other than spending a lot of time on hold as you are transferred from one rep to another. I did not believe this experience could be worse than dealing with a salesman but it certainly has been. Never again!

My 20,000 dollar SUV was delivered with bald tires, metal to metal brakes, black and warped rotators, etc. I paid for a full safety inspection and forwarded the results to vroom. No response, follow up or repairs. Now I'm posting online to get their attention. They respond to my posts to look good publicly and still no follow up on my claim 6 days later. Deceptive and fraudulent business…stay away!

What started on Jan 2nd is in limbo? The only follow up i get is when I call in. My error not sending the title with original docs. However once Sommer Jordan emailed me I fed ex'd the same day, signed for/delivered last Wed. I call Friday, a gentleman empathized saying he didn't know why its taking so long. When asked how to expedite, I'm informed I cannot. I posted direct messages to their social media platforms and nothing. I would expect more from a 30k purchase. They simply don't care

The worst experience! I am still dealing with issues months later. It was all fine until I started the buying process. Price was good, it's what hooked me in and convinced me to use Vroom. After starting the buying process it turned into a headache.
Still haven't done the registration and plates. I do not recommend this company
They email me we will contact you I gave my phone number but they never called me
I hope I will get my plate :(

I got an appraisal for my 2023 4-door Jeep Wrangler. Lifted with 35s, nice rims, all the bells and whistles. Only 4500 miles. I will not post here what I payed for it, but VROOM sent me an appraisal for $17,500. My wife, my friends have never laughed so hard. Thanks VROOM for providing us some entertainment value, at least. You guys are a JOKE!

I sold my car on Aug 5 th. Sent my title and signed contract back to them. Aug 6th got confirmation e-mail that car will be picked up. Today is Sep 15. Car still hasn't been picked up. Every day they lie and tell, it will be picked up in 24-48 hours. After 45 days, it still sitting in my drive way. They have the title. I can't even sell the car until these guys return by tithe. I will file a complaint with PA state attorney general. To get my title back.

6 months! Yes 6 months to get my title and registration! I literally covered up the car cause I could no longer get a temp tag. After endless calls and emails, I finally got the title and had to register it myself. I would never do business with them again and I implore you to go somewhere else. Worst experience ever!

To get things moving (Not that anything worked): Contact Vroom customer support, TX DMV and file a report, TX Attorney General and file a report, contact your finance company and refuse to make payments.

This has been the worst car buying experience ever. Communication from this company was horrible, after the initial purchase I had to make all contact with them even when they required additional documents or such. Tagging the vehicle has been a nightmare and still isn't complete and at this point the taxes on the vehicle are late. Because of the experience I have had with this company I will never again buy from an online dealer.

Horrible communication! No one can help you! After waiting for an hour the phone just goes to post call survey and hangs up. They lost my VIN verification, but won't admit it! I even provided the tracking and signature and they just make a note in the system (that goes no where). Cannot get direct phone number or extension for anyone once the purchase if made. They will give you an email to a person once you complain enough, but the email will go unanswered.

Bought a car Nov 2. It is now January 25. No license plate. Both temp tags have expired. I cannot drive my $750 a month car without fear of being pulled over and arrested for no legal registration. Customer service has 45 minute hold times, then they transfer and hang up on you. I call daily and nobody can help. A nightmare. Stay away.

Yeah, please do yourself a favor and buy a car elsewhere. If you do have to buy a car from them, do not under any circumstances send them any money. You will never get your car. You will never get your refund. Don't believe me do a Google search how many articles have been written about people who were lied to, and deceived. I attached pictures below, proving that they took the money out of my account and never sent me a vehicle because they had sold it to somebody else after we signed a contract. Smh you just can't make this stuff up.

VROOM website says my contract was NOT APPROVED. They then threaten to relist my car if I don't pay.

Purchased a car with Vroom because I wanted a specific model and they had it. The delivery of my car repetitively got delayed, it is now estimated to arrive a week past the original delivery date and I'm not holding my breath that it will actually be here. Customer support has not answered a single email I have sent them. I am extremely frustrated with this process and this company. In addition they insist they "have to" register your car for you so I can't choose my own plates. A small thing but again, annoying and disappointing. I will NEVER use Vroom again and do not recommend them to anyone.

No customer service that can be contacted. They ignore emails.
I. Beginning believe I will NEVER get my order!

Bought vehicle in October and not to bad of a process, until…. They get your money. Got my temp tags but it expired in 12-22 and now it's 12/27. After at least 4 calls, multiple emails I'm still waiting on another set of temp tags, let alone my actual ones (CA). Love the vehicle but hate incompetent reps who pretty lie in trying to help you. I'm now chatting with their social media people on trying to get a resolution. Won't hold my breath.

Got a great price, basically everything they told me that would happen and how it happened was right on. I would have given them a five but when you call it seems they struggle to find the answer, they are very nice but I don't know how to explain it, in any case other than that and the car pick up being one week instead of 2-3 days like I thought they said everything else went great! Do exactly what they tell you to do as quickly as you can and it will be a smooth process.

I purchased a 2012 Nissan 370Z unique car with low miles 48k. The convertible top works perfect and car as advertised. I got a great rate thru their finance partner Ally Financial. Car delivered at home. A few light came on when I received the car. They paid for diagnostic and replaced battery which was still working but it was recommended to change. Also paid for brake fluid change. Car runs great and it was the best priced in the market with lower miles. I will use them for my future purchases.

Absolute Scammers! Horrible customer service! They answer the phone to transfer to another line that never answer or return calls or emails. Purchased my car from them 2 weeks ago, inside was filthy, outside with others imperfections that they don't tell you or show you in pictures. Now I'm still dealing with vroom trying to contact them daily because I open a ticket for issues about the car and my vehicle has yet to be registered and I don't receive the title yet, our temporary tags is going to expired. Stay away! Don't waste your money! Go to anyone else..

Vroom provides the worse customer service and they do not stand behind their time lines. My experience with them was not great. I received a car they supposedly inspected but had so many faults it had to go to the dealership shortly after receiving it. There is never a manager available to answer calls. This company needs a lawsuit put on them to be honest. Will never do business again with this company.

I dont know what is happening to companies these days. They simply do not care about the customer. Customer service is terrible. You cant reach anyone by chat or email. Yo can only call and hold forever to wait to speak to someone that you cannot understand. My vehicle showed up after 2 months with a cracked windshield and a 30 day battery both of which i had to pay for out of pocket plus who ever cleaned it left an inch of water on the floorboard and it soured. Also I even had to come out of pocket to pay their penalty fee on the tag!

Vroom's quote for my 2014 Prius was 1500. Dealer's was 5500. Sure would have been easy tho. Almost as good as if they had offered 2 bucks. After waiting a week for them to pick it up, get it in about 2 weeks and only be minus 8 bucks after spending 10 on a cab to the bank. Deserve that star. Would give it to 'em even if option for no stars. Quick, simple, and easy. They ain't lying.

Bought 2 cars totaling nearly $80k. One of them was so badly rusted my local dealer believes it was involved in a flood. I sent that one back and still waiting on my refund, but can't get a hold of anyone in the buy back team to verify whether it is coming or not (side note, the car is already listed for sale again!) The other car's temp tag is about to expire and Vroom has no idea where the registration paperwork is. When you email them, you get an automated response saying the mail box is not monitored. When you call, you sit on hold until they route you to voicemail, and they do not respond to messages. It is amazing they are in business at all, let alone publicly traded.

The process of buying the car was the only thing that went well - with the exception of them needing payment within 24 hours of the agreement. If you need to arrange financing - that can't happen. When i received the car - i had to immediately put air in one of the tires. It turned out that the tire had a leak and would need to be replaced. Once i washed the car - i discovered several deep scratches on the 2019 care with 10k miles. I raised this issue with Vroom and their position was that this was normal wear and tear. I also noticed that the front wheel covers had been taken off and not replaced properly. Net / Net - they agreed to pay for new tires but wouldn't do anything else about the rest of the damages. Now i'm fighting to get the title done correctly (need a paper title in my state - which is not their standard).
I might have saved a little money on the transaction - but i'll never to business with these guys again.