VTrips

Horrible Service and they cannot handle multiple rentals especially in Ft Myers FL area. Currently they are holding $11k from me unauthorized after we ended our agreement (due to a lock order that we processed/ details not explained and no contract signed...illegally holding funds). No one is responding to me and I need these funds to help run our business. I highly suggest staying away from this company!

We stayed at the Dawn Condos in Galveston. The condo we stayed in was very beautiful. The only issue we had was the dryer did not work which they did let us know before checking in. And they let us no they would send someone out the next day to fix it which they done. But the guy was unable to fix it because he did not have the proper parts to fix it so we had to go to a laundry mat to dry our clothes. Then on top of that they didn't have coffee in the room, or trash bags, or laundry detergent. We basically had to go and buy all of the amenities for our use while on vacation even though they tell you EVERYTHING is there which is a lie

During Maui's worst natural disaster your business practices defy logic and common sense. Attempting to profit during an island emergency is reprehensible. As a first time VRBO client, I rented one of your units in Wailea to celebrate my parents upcoming 80th birthday next month (Sept 2023). The day following the devastating fire (Aug 11th) I called VRBO to ask what I should do about my upcoming trip given the comments by Hawaii's Governor, the Tourism Board and even the President of the United States. Specifically, their request to cancel any unnecessary travel to the island. VRBO told me to contact the host, Maui Rental Group, and I spoke to property manager and supervisor Agnes. I was told since I was within 60 days of my paid rental I could not get my money refunded but I could switch to another date within a year. We simply don't want to visit Maui anytime soon out of respect for the many who have died and the local residents trying to cope with the magnitude of this disaster. I understood Agnes was worried about losing the commission by refunding my 2k dollars, but when she told me the authorities had not mandated cancelling upcoming travel, only recommended it, and that we would still have a great celebration I knew she was delusional. Do the right thing Maui Rental Group and refund my full payment—attempting to benefit financially during this time is the wrong way to go. You can contact me anytime this week as I know you have many concerned *******@pga.com

We own a cabin and had it rented through this company and they are horrendously bad! They don't clean the cabins well, they charge for things they "fix", but don't really fix. They say they do a deep cleaning and charge a high price for it, but the place is still dirty. We just moved into our cabin a few weeks after their "deep clean" and the place is really dirty! The pictures speak for themselves. If renting, rent elsewhere. If you're looking for a rental management company find another one!

Our spring break vacation rental was cancelled 1 hour prior to our check in time. The manager claimed the owner of the rental decided not to honor our booking and there was nothing they could do for us. This is completely unacceptable, the company should have better policies in place to protect their renters. We drove 5 1/2 hours and had no place to stay. They were completely unhelpful to us and basically just said we had no rights

Not only is this company NOT refunding money during this crisis they have raised the 2021 rentals rate to make you pay the difference. I am forced to pick new dates... even though I don't know my schedule 12 months from now I just wanted to book the same EXACT vacation I wasn't able to use. Which was sat-thursday... but they won't allow that because they are forcing me to do sat-sat, which results in more costs. This is a terrible company. Don't ever use them! Also good luck actually speaking with anyone.

After taking time off work and spending a ton of money in preparation, VTrips wrote to us 4 days before departure saying they want more money. My wife spent 30 minutes on hold, and then I spent 40. At the end of 40 minutes, I received a message saying I was next in line and was promptly disconnected. I strongly recommend that you do not book here. They are unlikely to be in business long. If you work here, I recommend you start looking for alternate employment.

Vtrips exceeded all our expectations and we had no issues at all so I thought they deserved 5 stars. They apparently have new owners and new managers handling everything now...

I reserved a condo through them in July for a four night stay in Sawgrass, FL for the March 2023 PGA tournament. They contacted me yesterday and advised me that the owner is now requiring a 7 night minimum. We cannot make that change, so they just abruptly canceled our reservation. The closest accommodations now are several miles away in Jacksonville. They do not even deserve one star!

5142 Atlantic view Ave St Augustine Fl. % bed room for 1 week. House was very clean and the kitchen was very well stocked but the kitchen pantry was locked and 4 other doors was locked. There was no place to put grocerys for 10 people. With extra food there was no place to set plates to put the food on. The sandy trail to the beach was over grown and co; uld not be used. After three days of complaints the cleared it fofr use, but it could have been better.

I have a reservation scheduled for 3/28/20. I have been trying for 4 weeks to resolve this. Indiana, my home state, just went on a lockdown. On 3/23, a family member became ill. I finally reached a guest service rep on 3/24. Was told no refund would be issued. The rep told me, after I explained the situation, " move or lose it". Really? I was told to send an email stating I wanted to reschedule with the rescheduled date and someone would get back with me. I have used this service for the past 3 years. NEVER again.
Ed from Indiana

How this company is still in business I really do not know. Wish I had read all of the negative reviews before booking with them. We booked a unit in Sea Place (St. Augustine FL) in early January. Yesterday, less than 48 hours before our scheduled arrival they reached out to let me know my vacation unit had experienced significant water damage. This unfortunate event is of course out of their control and not their fault. How they handle these situations IS though. We were given 3 options:

1.) Another unit roughly 30 minutes from where we were supposed to be staying at an INCREASED RATE (no offer to cover the difference, a portion of the difference, etc). I was told that none of the rental owners will accept a reduced rate. So, they would rather make ZERO dollars as opposed to a few hundred less than their normal rate for a week? Maybe some, but all of them? Hard to believe.

2.) Another unit roughly 30 minutes from where we were supposed to stay but for only 6 days instead of 7. (another bad option)

3.) Cancellation and refund (how are we supposed to find another place to stay 24 hours prior to our scheduled arrival?)

It is evident that not much effort is put into resolving unexpected issues that arise. Really poor customer service. You can do better with other rental agencies. I would note that this is the first review I have ever written online but hope to keep others from making the same mistake I did by booking through Vtrips.

I travel extensively for business, I know how to make a reservation and how to manage. I booked a trip to Maui and arranged for a 2 bedroom 2 bath condo with sofa beds or murphy beds for myself, my husband my daughter and husband and kids. I verified the reservation many many times, because it stated 2 beds 2 baths, but then in another area it said 1 bedroom. I even verified with the service. On the date of ou flight we were delayed so I called to verify our information with the manager. He said he did not have our reservation. He finally found it and said it was a 1 bed 1 bath, i told him that was incorrect and he said they had nothing to offer me, we would have to pay for the stay. I called the service and they said it appeared the reservation had been changed and that they could clearly see it was 2 bedrooms 2 baths and multiple beds. They told us we could not cancel at this late date and had to pay for the entire stay. We could not all stay in a place that was only 1 bedroom. We never went to the condo or stayed there, they later said they could give us 2 bedrooms but no extra beds and it would not be for the entire stay...again this is not what we reserved and it would not work. No refund, no offer to reduce cost, nothing, we ended up cancelling and finding someplace else to stay. I truly believe they are bait and switch and i want my money back. We did not stay nor could we cancel...

I was very mad at VTrips. On the phone they had told us one thing but charged our credit card the full amount -- not just the lost deposit. And didn't return our phone calls or emails. But our complaint finally got to the right person and they are trying to make it right. I'll adjust this review again if they truly follow through.

Je vois beaucoup de commentaires négatif à l'endroit de Vtrips qui je crois non pas lieu d'être. Noter qu'il faut bien lire les règlements avant de faire les réservations. Nous réservons avec Vtrips depuis 2015 dans des condominiums à Cinnamon Beach et nous avons toujours été bien servis. Je crois que la pandémie a été difficile pour tout le monde. Nous sommes de Québec Canada et nous avons également été obligé de reporter nos vacances en 2021 et tout c'est bien passé.
Merci Vtrips

I've never been so frustrated in my life as I am dealing with VTrips. I was lucky enough to reach a customer service representative on 3 days ago who offered a 50% refund on my reservation or to move it. I discussed this with my other guests and we came to the conclusion that a 50% refund was best for our situation. Since then I've called, left messages, and numerous emails but no one is willing to respond. It seems as though the company is using this pandemic as a way to double-dip on profits. Costs are low with no need to clean empty units, government is offering bailouts and subsidies to companies like these, but they also want to keep the money of hard working Americans simply looking for a reasonable resolution to an international problem.

I booked through VRBO and had 100% refundable if canceled before September 8. Received an email from Vtrip Wanting me to sign saying if I cancel after 48 hours I would lose my deposit and first half payment. That's not gonna happen cancel and look elsewhere. Getting conflict information from VRBO and Vtrip. They have proven to be untrustworthy.

We rented s property thru VRBO and this Vtrips took over management from the original company (Sandy Beach) We arrived to the most disgusting unit in Clearwater-The SunHarbor Getaway. Dried vomit or something that looked like it on one bed, hair and dirt on another pillow, a round yellowish stain on one of the sheets, the washer looked NOTHING like the photo, it was filthy as was the garage, their was an item of someones clothing under one of the pillows on the black leather couch... the floor and stairs were dirty. Black mold on one bathroom ceiling. We had to check into a hotel for 8 nights because we had no other option. This place was terrible (and during a pandemic no less) I tried calling the after hours number and got a constant busy signal. No one picked up the regular number, just left voicemails and I emailed. The old management company responded faster than these people! Sandy Beach made sure I got a full refund. Find their properties and rent from them these people are terrible, their property looks NOTHING like the pic in real life. RUN. I wish I had dug deeper when the mgmt change occurred.

I will never do business with this company again. I reserved a condo in Maui for a family vacation. We needed two condos in the same complex. VTrips canceled my reservation out of the blue, forcing me to scramble to get another property. They offered me a smaller property a 30-minute drive away from the one I booked with them. I guess they can claim that they tried to compensate me. I had to pay more money to get a property in the same complex as my family. As bad as the reviews are, I'm surprised that VRBO still allows them to use their site. Trust me, I will be complaining to them as well.

Arrived at 12 am and gate code don't work, would work if office got the paperwork and our code would be put in the system and gate would open. So by 3 am slept in the rental car us 2.7 am next morning woke up in our car, went to the gate and another renter let us in. Day 2 AC breaks down,day 3 AC again breaks down, then after 2 days of filthy place I woke up to cockroaches in the bed, on the end tables too, dead one that was behind chair been dead a long time, floors were so filthy that my socks were black in a hr. I will never ever rent from this place again EVER! I may have been refunded due to this but 2 days of vacation ruined due to hanging around for AC guy and throwing out food from roaches! Found a better place 6 miles down the road much cleaner! What a horrible nightmare sleeping in truck first night and roaches, filthy. Pics show the filth. Shame on Vtrips and owner Steve Milo. I'm not wealthy just a hard working person trying to enjoy my vacation.

Vtrip made my vacation stay horrible. They made errors and changes to my reservation that left me, my husband & 3 small children in the street no place to stay. I requested a half or full refund and all they refused. I need Mr. Steve Milo the CEO of VTrips review my reservation and to correct the mistake his company made. This is what happens to us from the 1st day arriving to Florida problems after problems moving around from Hotel to Hotel due to them. This company made terrible error for us even in the last night you left us in the street looking for a hotel on our last night before we go home to Germany. This has been a horror to my family will have a horrible memories. We need half or full money back from our trip. This company said to me they are sorry but can't refund me. We deserve a refund. Can someone help us please this is not fair to take advantage from tourists that visit the United States no one want to be rob.

By far the worst experience I've ever had with a travel agency. Booked a condo, signed a contract and paid in full. 2 weeks later they try to cancel by saying that the owner of the condo wants more money. Then Covid-19 hits prior to our reservations. They refuse to allow access to the condo yet still charged us for the stay even though we never showed up. Only offered a 50% refund. How do these people sleep at night?

I am trying to reschedule or get a refund for a trip that was booked through VRBO with Vtrips as the property manager. While they are offering to rebook through 2020 that won't work for most people. They need to give a 12 month voucher. I'm still waiting for a return call! The time frame of 9 months ( which is what I have left in 2020 doesn't work)