Vueling Airlines S.A

I had a flight booked with Vueling from Valenica Spain to Amsterdam on 5 Aug 2020. I live in Australian and they have put a ban on overseas travel during the pandemic. Vueling has done nothing to change their policies during this time to assist their customers. They suggested I change my flight, I do not live in Europe, I can't just "change" my flight, I live on the other side of the world. Europe was part of our 5 month world trip starting 1st Aug. We have 21 flights to cancel. All other airlines are issuing refunds during this time. Disgraceful company, do no book with them, they do not care about their customers. Spend the extra $$ and go with someone else

I like Vueling (Vueling), a very good lowcost airlines in Europe.

We flew in May 2019 twice - from Paris to Barcelona and from Barcelona to Majorca and both times we were satisfied.

What you need to know about them?
How to buy tickets for Vueling.
You can through the application Skyscanner or Vueling (or their website).
Their website really slows down, but you need to wait, because the desktop version has many features that are not in the mobile application.

Staff.
The staff is friendly, if at the airport you don't manage to do something yourself, they immediately help.

Luggage.
Here is what is written on their website:

And further:

And finally:

However, they do not find fault if the weight of the luggage is more than 10 kg, I had 14 kg and they did not check.

They have 3 types of tariff - Basic, Optima, Timeflex.
We took two tariffs, as my wife had two baggage - hand luggage and a bag of 20 kg (shopping in paris and barcelona), and I only have hand luggage.

I bought myself a Basic fare (hand baggage 10 kg) + paid extra for choosing a seat (to sit next to my wife), and I took Optima to my wife (hand baggage 10 kg + checked baggage 25 kg + choice of seat).

After payment, the confirmation arrived and the boarding tickets immediately arrived.
They can be printed, but you can also not print, you can simply register through the QR code on the phone, which we did.
The ticket shows how to fold it, everything is very simple and convenient.

Seat selection.

The cost of choosing a seat depends on a number of:
21-25 rows - 4 euros.
16-20 rows - 5 euros.
11-15 rows - 6 euros.
10 row - 14 euros (20% more space here).
Front rows (5-9 rows) - 9 euros.
Space Plus (More space and priority landing - 2, 3, 4 rows) - 17 euros.
Space One (More space (+ 20%) and priority landing - only 1 row 1 st) - 21 euros.
I paid extra for 8-15 places, in terms of saving these are the best places.
The choice of Basic fare + seat extra charge was cheaper than buying Optima tariff.
Therefore, if you do not have large luggage, choose this rate.

The accuracy of the flight.
Both times that we flew this airline, the flights were on time.

Food.
Both times we flew for short distances, so there was no power.

Advice - if you are hungry, buy yourself a meal in advance at the supermarket, as the airports are more expensive.
If you don't care about money, you can eat at the airport or on board Vueling.

Cons of the airline.

1 - the seats do not recline, because of this, that it takes up space, because the airline simply rammed a lot of seats in the cabin.
But! My legs are comfortable (I have a height of 175 cm, but there were people in the salon and they were 180-185 meters tall and they were clearly not uncomfortable).
Since the flights are short - 1-2 hours, this does not cause discomfort, in extreme cases, you can walk through the cabin.

2 - when buying tickets of two different fares, like with us (Basic + Optima), you cannot choose two fares at once, you must first buy a ticket for one fare, because again find the same flight and buy a ticket for it.
And what if there are only a few tickets left on this flight and everyone wants to buy it?
Then one of you will fly (who already bought a ticket), and the other can stay.
Therefore, it is necessary to do all this very quickly, within 1-2 minutes.
It is best to import all of your data and your partner / friend / wife to their website, then the program itself adds it.
Here is such a minus for this application, by the way on their website the same problem.

Summary - if you want to choose a low-cost airline in Europe, choose Vueling.

They're theives, no more to say. Never use again. Boycott! Kill this company off!
They're theives, no more to say. Never use again. Boycott! Kill this company off!
They're theives, no more to say. Never use again. Boycott! Kill this company off!

I was thinking that I will try to use vueling more often but the matter is that their prices are often far from low cost. I hope they can offer more cheap tickets!

Their policy system when people needs to make changes is a disgrace £48 plus flight difference £500 just one way to Barcelona for 2hrs 30mns flight? Only needed to correct a mistake on my name. They take advantage of people, nor flexible, no understanding. Dont use them, they still your money!

Worst website EVER - It takes quite a while to book tickets when you have a large family and the website does nothing but time out making it take 100 times longer. The phone lines are 80p per minute which quite frankly is scandalous!

I have always had a god experience, and they let you travel with your pet!

I had booked a flight to Florence. I had accidentally booked the ticket under my English Name, instead of using my chinese name, as written in my passport. I acknowledge that it was a silly mistake, one that I have never made before, and one that I was very willing to pay 100 euros to correct, as most other airlines, such as RyanAir and British Airlines do. However, as I checked in at the airport in Gatwick, London, to my HORROR, your staff told me that I had to pay 500 Euros just for this administrative change to the name.( apparently, a fee +the flight difference.) I will have you know I had originally only paid 70 pounds for the flight, so an extra 500 euros is daylight robbery. When I could not pay that, they told me that the flight to Florence was full, as was all other flights on that day. I had to buy another flight at 120 euros on British Airways to Pisa, and take a train from there to Florence, while my boyfriend who I was travelling with would take the original Florence flight. I am completely disgusted with Vueling after this experience, it has left a bitter taste in my mouth and while I am certain I will not make a mistake with my name on tickets again after this costly experience, I will always choose British Airways from now on, or some other company, even if it means I have to pay abit more for my flight, because of my utter disgust with Vueling's policy. I am disappointed with Vueling's service and completely redundant policy ( do they really expect that anyone would pay 500 euros for a name change? Why not just charge 100 like everyone else and not be so unreasonable about it), and further, I will definitely discourage people from flying using this airline after this experience, just based on principle. Boycott.

The punishment fee of the Vueling airline is ridiculous when you want to change the date of your flight. I paid 400 euro for my first tickets and when I asked for the new price to change the date they asked for 800 euro more! There is no way a ticket cost that much, they are just there to trick you. I booked through Bravofly and they had written on their webpage that it only costs 50 euro to change the date. I also got a "cancelation insurance" through them that didn't do a thing. I will never book through this airline again and I wouldn't´ recommend anyone els to do it either. It may sound cheep at first, but do not get fooled by it! Bye bye money!