WagJag

Low quality products & services.
Horrible return policy.
Atrocious customer service.
For the low prices, I've been buying nothing else, but lots of problems.

Ordered storage containers the pics shown implied they stood open on their own. Paid premium price for dollar store quality. Also noticed wag jag no longer has reviews for items. They don't stand by their products.

SHAME ON YOU:
A voucher from last winter season for ice fishing because of pandemic... I could not use... I asked for special situation reason refund. They denied including managerial level... shame on you and will report you to Consumers Reports and Consumer agencies from Canada... shame on you... if you understand that which I doubt!

I'm convinced they are just out for people to visit their site. Coupon codes don't even look like coupon codes. So this proves they are just out for site visiting
I.E…. SIGN UP TO GET CODE this is what it looks like.

I've been away drag customer for probably eight years. I have ordered everything from meats to trips or hotel stays and products as well as the odd gift certificate.
I most recently had an issue with one of my purchases. When I contacted the ragtag representative they ended up resolving the issue with the seller and redeemed my purchase money. It was done in a customer service friendly manner.

ONE STAR RATING AS CANNOT GO LESS THAN THAT IDEALLY ROM MY SIDE THEY DESERVE -5 STARS
March 2022 was my first time using WAGJAG for making a purchase. Below are the major Issues I encountered with my purchase:
1. After signing up I got an email confirmation and a 15% first purchase discount code. At the time of making the purchase there was no screen in any step of purchase that asked me to enter any discount code and I ended up paying the price without getting any benefit for the discount code provided.
2. The T&Cs stated that full refund will be provided in case cancellation request is within 48 hrs of purchase. After realizing that I was unable to utilize the discount code I sent an email to *******@wagjag.com (which is the only email address provided on their website) and it has been more than 3 days and I have not received any response from these idiots.

Very disappointed with this site and it feels like they are only concerned about whatever revenue they earn by selling the deals and if a customer has any issues and raises them they are least bothered to take care of it or respond.

I was uncomfortable about the product description I wanted to order. It was missing some key points and it was not answered by clicking on the questions for the item. I emailed customer service to confirm and provide answers to my questions. It was not instantaneous but a reply was received. In the end, I was completely satisfied and very appreciative of the care I received.

Used the massager twice and then it stopped working. Not able to return it because it was over one week since it was delivered. Waste of $100!

Terrible service
I ordered 4 dash cams as Christmas gifts they all came without SD cards was told they were mailed over 3 weeks ago and still never received them then one of the cameras does not work keep shutting off then told there is only 3 employees and they have over 700 Complaints
I have called over and over and get the run around each time
First time customer and last I will never order from them again
Terrible service

Against my better judgment (so many bad reviews) I ordered a golf tent (for home use) a month ago. I realize during COVID things are slower. The product hasn't arrived nor has there been notification I tried to call bytthe message is they won't answer phones, and they don't answer emails either apparently, since I'm still waiting for a reply They can never compete with Amazon, The Bay or other ethical retailers. Garbage.

I ordered a dozen of vouchers and it took me over 14 days to receive them. Once I received them I realized it's not the way I thought they would be used. I asked for a refund immediately but they refused. I hope your company will go bankruptcy very soon. Just don't ever go to purchase anything on this stupid website!

I have reached out 4 times to the email provided for Customer Service. No reply. I've placed many meat delivery orders and have never had an issue till this last time. I never received a Kangaroo time confirmation. Then it just suddenly appeared on my porch around 4:30. If my dog hadn't heard a noise I wouldn't have known. The box of chicken was wet and no secure tags keeping it closed as well as corners of the packages were thawed. 4 times I've reached out and no reply. Will not be using them again.

Wagjag is great for near instant rebates to visit Niagara Falls or some other tourist cities, go golfing, eat out. I have used it for groceries and wasn't disappointed in the quality of the product. But will never again buy a product. Its been almost 45 days since I ordered the GE Sol light/Alexa and no word yet, deal closed 30 days ago, from what I can see it hasn't even shipped yet.

It took 3 months to resolve this issue and am not happy about the only solution provided, credit instead of full refund considering we are now living through a pandemic and I would not be able to use the voucher that was originally purchased.
In unprecedented circumstances such as this, it would behoove WagJag to be more flexible with policies.
I can guarantee, once I've used the credit issued, I will never use WagJag ever again.
This was the first and last time.

These are knock offs and not even good ones!
I bought 2 pairs of quoted from their website, " What you get
A pair of authentic Ray-Ban Sunglasses in one of five models and a variety of colours and styles."
Took 4 weeks to arrive, one pair fell apart when the lens fell right out of them and smashed on the floor. The other pair the Ray-Ban logo wore off! When I sent an email to complain they say why did I not report earlier? They are selling fraudulent goods and should be in jail!
And not the first time they sold crap, another time Oral B replacement toothbrushes, again fake!
I hope these guys get screwed, sued!

L

Businesses beware about promoting your business on their platform. They sell the coupons and find every possible way not to pay you after you have spent time and money doing the work

I had an issue when placing my order. I called their customer service line. The CSA which helped me was very friendly, apologetic & helpful. He corrected the mistake for me so quickly. I received my order in the allotted time and was very satisfied with the sheets. Wag Jag is a great place to get great deals!

I have tried to call Wagjag contact phone number and the voice message indicates they will not be answering phone calls, only emails. I am trying to get a refund for a Toronto Harbour cruise that is not in service this year. They told me to call wagjag for a refund. Via email only the customer service rep from Wagjag tells me that I'm entitled to a wagjag credit only seeing as it's over the 14 days since I purchased the voucher (few months). I'm trying to tell the wagjag rep that through no fault of my own, I couldn't use the voucher if the cruise is not operating! This is a total rip off, wagjag is benefiting from not having to reimburse customers their money. I don't want a credit and I should have the option.

It's been almost 7 weeks already since I made a purchase and I haven't received my order. It's supposed to be delivered within 1-4 weeks. There's no update on delivery even.

Never order anything from this this is worse online company they take your money and no response and product you get from them if some how some one you get connected then they give you false statement like they deliver your items to different address or they say they deliver to your address which is completely false statement so be careful and don't purchase anything from this site

Be very wary of what you are purchasing. Almost all the physical goods are sourced directly from China... as such, the descriptions are almost always in some way incorrect. Made the mistake of buying from WagJag one time which was one time too many.

Followed up with Customer Service multiple times and have been presented with zero solutions.

Save yourself the hassle. Go on AliBaba or Ebay and deal with the sellers directly.

Unreliable to deal with, irresponsible. Bad experience. Have not received the order, no refund, no response.

Very helpful and ready to solve the problem
All with a great attitude. I always appreciate a good customer service.!