Washington Healthplanfinder

Every year, the information on the 1095-A provided for income tax is inaccurate. Sometimes they claim there were two "silver" plans available that were cheaper than my "bronze" plan (never true). Sometimes the numbers provided for the premium are wrong. This year (2019) they said I paid more than the premium they set because the plan covered acupuncture. Well, first of all, it doesn't. Second, they set the amount I paid monthly but the 1095 A doesn't give me credit for that amount, so I have to pay a penalty to the IRS. All plan information for the relevant tax year is scrubbed from their website before tax time rolls around.

49 days into 2020 and customer info still not sent to insurance company. Insurance company is collecting monthly payments though. Very poor service...

While I'm thankful to have an option to buy health insurance, the Washington Healthplanfinder is very inefficient. It is difficult to make changes to insurance coverage, particularly with the somewhat ambiguous website. Most of the customer service reps have been either unhelpful or incompetent.

Washington Healthplanfinder is terrible. I got a referral to a Health insurance company, and after months of paying premiums, they canceled my insurance, saying I was incarcerated. I had to fill out a form saying I was not in prison. Meanwhile, I needed a procedure on my back from a car accident. The insurance company, BridgeSpan, authorized the treatment. Still, NeoSpine did not get me in until months after my insurance was cut off, leaving me to think the procedure was already paid. I get stuck with a bill for four grand and still have to get more treatment. It took months for Healthfinder to let me get another insurance, and since they dropped me, my new insurance rates were raised another three hundred dollars without coverage for the past months.

I never leave review, but my experience was terrible. I had to call Washington Healthplanfinder for assistance and the representatives were not knowledgeable, rude, and actually inappropriately cancelled my coverage. I have had to make several phone called, waiting for hours to speak to someone, only to be disconnected or transferred down the line to other customer service reps who were unable to help. I asked for a supervision perhaps 4 times before actually speaking to someone. If they offer submitting a "ticket", it may not even help you. After submitting a ticket I was emailed an expired link... I could write a novel about my frustrations dealing with this website.

They are uninformed, rude, unhelpful, and unprofessional. I could hear them gossiping in the background of their call center while my rep ask me all the questions they could use to steal my ID - SSN, birthdate, financial and past work history questions. SO unprivate! I accidentally cancelled my current health and dental insurance in trying to select new insurance for 2020, called them to ask if they could undo it. I spoke with a rep named Damien who could not give his last name, but then ended up trying to enroll me for 2020 instead of reinstating my insurance for 2019. I was disturbed he said, "Can I have your approval to submit your e-signature for this insurance application?" Uh... what? Why is he even trying to do that? All I wanted them to do was uncancel the cancellation I'd made from clicking on their website buttons! I had an amazingly difficult time trying to tell them I do not qualify for any benefits. I gave up and hung up after listening to insults from Damien about how dense I was. I then received a letter from DSHS stating that "someone from WA Healthplanfinder" reported me as disabled, and WA Healthplanfinder sent me a letter stating I was qualified for Medicare! I emailed their customer support at wabexchange.org to say this is false and have not heard back. This is blatant malicious misuse of my personal information and I have submitted a complaint to the WA state Office of the Insurance Commissioner's office. This is a healthcare marketplace that should NEVER be used by anyone who does not need any benefits, because they will try to FOIST them on you to the point of committing fraud in your name. Incredible! I should not have to go through this flimflam agency to obtain private pay health and dental insurance. Their practices are unscrupulous and corrupt. I cannot contact insurance directly now that I've bought through them - I have to GO through them and they have abused my trust, as well as have no health insurance through the end of Dec 2019. All I tried to do was reinstate my insurance from the cancellation, and they were NOT helpful and in fact abusive. They clearly could care less. It is especially infuriating as I do not qualify for ANY benefits from Obamacare or premium tax credits, and they wouldn't believe me!

I am just shocked by my situation: Washington State did not accept Obamacare, so we are one of (I think) 13 states who get the privlide of having to accept our stupid health care plan... Last year they dropped me for NO reason and my insurance company, Premera accepted all of my insurance claims, no problem and I had to have expensive surgery that I thought was paid for. Not true... At the beginning of this year, I discovered this and it is probably going to force me into bankruptcy. So at the beginning of THIS year, I made a new application and some bright spark at WA State Health Finder got my email wrong by one letter, so I am delinquent in giving them some information that they required of me 90 days ago, and because I was not notified, the have dropped me again.

I spent over an hour on hold with them and they kept interrupting the charming hold music (and we all know how delightful the hold music is... repetitive and musak-like) telling me how important my call was to them. My call isn't important to them at all... they enjoy wasting my time.

Contemplating a move to WA state... beware the "health coverage" here.

Navigating the website is an absolute nightmare. I'm convinced that the developer(s) don't actually use it, and since there is no Webmaster contact information provided anywhere, it's clear that they don't want feedback. I can't even review my own profile or information.

EDIT
Closing the browser and logging back into the site now takes me to my profile, whereas before it would only show me the site's Home page, even when specifically clicking on "My Dashboard". I've added a star, but the inconsistency is annoying and wastes time.