Waste Connections

I contacted connection services for a pricing. I did it online that was easy and very acceptable but when I got this wonderful gal KIARA from the Matthews office, she was absolutely so attentive and helpful. I wanted to give a good review for the customer service. I'm at this time not going to go with your company, but it will surely be on, the top of my list if I decide to switch companies thank you so much for your kindness. Keep up the good work it's wonderful to have caring customer service people. Thank you again, Becky.

They haven't picked up my garbage in a week. They answered one phone call and ignored the others. They answered one email and ignored the others. They say they can't come out because of adverse weather. Apparently there is a blizzard that is stalled over the Waste Connections parking lot in Palestine. Every other business in the entire county is operating. Waste Connections has a monopoly in my area and seem to feel "if you don't like, find another company".

This company is the worst option for commercial trash pickup. Beware a contract is for five years and auto renews without any notification of the customer and the only way out is to pay for the balance of the five year contract, On April 1 my building escapes and I am very relieved. My rates have increased just over the last year at more than 3 times the inflation rate.

An Amy at the Wichita Office N Ohio Customer Service provided me with a great experience. The biggest point, she cared, she called me back the next day about a previous conversation when she didn't have to. Thank You So Much!

They have missed several pickups. Won't pickup if trash can is wrong place. Won't pick up boxes full of trash. Leave cans in the street. Poor customer service. If they miss a pickup you have to wait a week. Very lazy drivers

Missing collection is their routine. Never reply customer's phone call and email. This company is not offering waste collection, this company is just a waste!

The recycle cans have been o0ut all up and down the street have been out since Thursday. They require us to put the cans out the evening prior to pickup. It is now Sunday and they did pickup trash but did not pickup recycle. Recycle cans are picked up every other week, therefore missing a pickup is not good. The wind has been blowing and there are now recycle trash all over the neighborhood, and still no word from Waste Connection... no one to call, just a phone AI which pretty much does nothing but tallies that you called.

This is just a note to acknowledge and thank Waste Connections but more importantly Jelena who goes above and beyond for me as a property administrative assistant to ensure smooth transitions with no hassles. Her friendliness, funniness and warmth - make every interaction with her absolutely delightful!

You are lucky to have her.

Wendy at Fort Park Property Management

I have had four seperate instances when only half my trash was emptied and two different occasions that my trash wasn't picked up at all. (The second time they picked it up the next day after I called but acted like it was my fault.) This has all happened in just the last few months. I have had pretty much the exact same trash load for the last 10 years, Three bags of trash every week but only in the last few months have I had this problem. When I reported it to the company They told me to put the bag that was left in the container on the top of the pile to make sure it doesn't get stuck next week. I explained that it's not jammed in there, I can with no effort easily pick the bag up. I am NOT jam packing my trash, it's the exact same amount every week. At this point I have paid for a total of two and a half weeks of service worth of trash that has been left behind or not picked up.( That is not counting the load they picked up next day)
The customer service woman said I can put an extra bag of trash out next week and they'll pick it up for free, which doesn't help me now, but is unable to refund me for all the trash they've left behind.
So the point is, I pay full price for half the service.

Their overview and ratings don't surprise me at all! We should all quit paying them and contribute all our money into opening a reliable, dependable service that actually shows up when they are suppose to. They are lucky there is no one else in this business and we are all stuck with their crappy service...I guarantee if there was another trash company we would All Switch! I wish they would go out of business so we could be forced to use someone, anyone else...

Got signed up and paid the money at the beginning of the week. I was told I would not have a tote by pickup on Thursday but would have my trash picked up and get my tote later. I was reluctant to try another trash service bc of false promises in the past from the last trash service. I was reassured that my trash would be picked up that week on Thursday. Thursday NO Trash Pickup! Friday they said due to the weather they would NOT be picking up my trash, my road is CLEAR! But they would try for the next week! So what about the trash left out I asked? I would have to put it up til next week! What?! Crazy! And then was told it would be 4-8 weeks to get refund by Linda. I talked to manager David he told me Linda doesn't know what she is talking about! And I would have my refund this same day, still no refund, ugh! Can't people just do the JOB they are hired to do! You pick up trash! DO IT! Dang! If I could give negative stars I would!

WCC ties you into long term contracts. They increase your price significantly. If you protest, they will offer a better price, but only if you sign an agreement to further extend your contract. And you cannot add a limit to future increases within the agreement. Be very careful. There are better more ethical companies to work with.

Waste Connections recently sent me an additional bill for quarter 1 of 2023. A phone call to customer no-service stated that there was an approved rate increase of about 7%. This bill was already paid in full in December and now they are coming back demanding more. Complete GARBAGE! Our community has had issues with this company for years - very aggressive drivers, sloppy work where trash is not meticulously cleaned up if it falls out of the truck, missed pickups, and numerous rate increases..

I live out in a small town and all that ever happens is they'll pick the trash up and then they'll leave trash all the way down the block as seen in the photo. The worst part is, its been happening the whole time since the first year I moved here. AND ILL GET FINED BY THE CITY IF I DON'T PICK IT UP! But isn't that why we pay y'all? To actually take care of the trash problem instead of just dragging our trash down the street? I'm sorry but yalls service is just terrible and not worthy of my money. I'm very disappointed.

We have 3 separate locations with them. One of our locations gets missed quite often.
Their customer service stinks! The company says they have radio dispatch collection equipment, but they can't reach their drivers, so what good is their equipment, if it doesn't work. They don't have a way to reach a real person. They just have an AI who tells you that no one is available or that the office is closed at 3:50-(they close at 5). This is on a Friday, so I cannot get anything taken care of until Monday, which is too late.
Pick a local company- they have way better service, unless Waste Connections buys all the good guys out, like they did here:(

Attached is a picture of the dumpster that was supposed to be picked up on Wednesday (it's Friday) and I have a large Wedding here tomorrow.

Giving the 5 star because of great service by Luis Orozco (Trash Pickup driver, and not for recycling). Recycling services sucks.

We apologize for the inconvenience caused to you. We understand your frustration with the delay in pick-up and the overflowing bin. We strive to provide timely and efficient services to all our customers. We would like to investigate the matter further and ensure that such issues do not occur in the future. We value your feedback and take it seriously. Please be assured that we will address the concerns you have raised and take appropriate action. We appreciate your patience and understanding in this matter.

Raised rate in March, had another rate increase in october. Called to talked to someone, standard answer is " we will send your account supervisor an e-mail and they will reach out to you in 24-48 hrs." and of course they never do. They are just like Waste Mangement, maybe the same company now. Use to use them and they would do the same thing. Raise your rate every seven months, call to inquire about why they are doing this. You have to talk to your account supervisor, and they never call back

Request to empty bin fulfilled as scheduled. I called & left message on a holiday - very quick to respond. Customer Sales Coordinator followed up with an email.
Much appreciated!

Waste Connections bought out our original company, but we continued with them for convenience. Rates went up rather quickly. We got one quarter at senior rates. Their customer service is terrible. When we called for anything, we were on hold for 45 minutes. I discontinued auto pay when I finally terminated their service and they still charged me $23 to discontinue. They threw away two of my planters that were near (but not with) the trash. Terrible company!

We have Eagle Disposal in Lancaster PA. They haven't picked up our trash in our neighborhood in over 2 weeks. It's so bad that our local TV.news covered the issue on the 6 o'clock news several nights. This is an ongoing issue for MONTHS NOW!

I have to call ever 2 months for them to pick up my trash. Now it's been almost 4 weeks and no one has called me regarding workers picking up my trash. Always something why they can't pick it up. But want their payment in time. When u call to talk to someone hire up always an excuse. Do not recommend them at all horrible ppl.

Tyler is the driver that picks up our trash cart in Mart, TX. He is a very nice and friendly young man.